outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

laundry out of order

laundry broken, no bath tub

cons were all about facilities that were not available, namely the hot tub and laundry

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

and quiet, laundry machines easy to access and functionally good

it has laundry

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

also, laundry on the floor

early check in before 3 pm will be charged $10 per hour

website stated laundry services-none available

staff was awesome!room was warm and clean. room service was great and affordable.

great shuttle service with courteous driver. super great mattress!!!

was approved for a late check out thru booking

very clean, spacious, had an indoor pool, fast wifi and free parking

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

rooms were next to the laundry room

crowded parking, self serve laundry not working,

shuttle to the airport to have access to the train

gym facilities were pretty bad

it have facilities like gym, laundry room, restaurant, staffed

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

no change for the laundry room.

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

free breakfast

needs update: front has no place for luggage storage, no laundry room, entire place feels old

this was the second or third time iv stayed here and there pool was out of order

breakfast was ok

kids running back and forth all night not very. clean old hot tub jets didn t work

we were happy to find all the amenities we were looking for, such as free wifi and parking

ings the hotel offered parking,deposits,room service,etc)

we had no issue with room services, they delivered quickly

and being awakened very early in the morning because of people working out in the gym,never put anyone in the

room service and the restaurant was amazing

very friendly and welcoming reception staff who were more than helpful with late check out requirements for

it doesn t have a laundry facility to wash clothes

they were even able to get us clean laundry with their dry cleaning service on christmas eve

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

also, it was difficult to access the wifi

gym was phenomenal, very well-equipped and open 24/7 which was perfect for jet lag

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

although the room was comfortable, there were many noisy kids in the hallways making it hard to rest at night

to pay for parking at $25 a night and parents letting their kids run around like it was a gym

food and staff at caddy shack and visibility bar were great

everything was fantastic and loved that it was pet friendly!

our kids always love your freshly-baked signature soft cookies

easy to get to and from airport on the free shuttle

shuttle bus runs at top and bottom of the hour

gym is very small and weight lift is not possible

complimentary breakfast and custom omlet bar was great

and, with the free shuttle, getting to and from o hare is easy

she was so kind to my kids and made every thing a breeze

appreciate the shuttle service

no room service

laundry facility except some contractor picks up and drops back in 24 hours

was no laundry service and this was very inconvenient

i asked if they had dry cleaning/laundry service

laundry service said same day, but did not deliver as promised but still charged for service

it was the perfect solution, and the fact that there was a kids' menu at all was not clearly indicated on their

breakfast, full starbucks in the lobby, direct access to the convention center and free airport shuttle

i didn't get to try the pool, as many families have were staying there at the same time, and it got a bit

prompt airport shuttle and reliable internet

restaurant and bar have excellent staffing and service

clean facility & quick room service

the lobby is very spacious with room for the kids to run.

first night didn’t get any sleep kids running arnd

i was a little surprised how expensive the breakfast buffet was.

i could not keep doing that when traveling with a pet, a wheelchair bound family member, and luggage

breakfast was terrific

also used the gym which was very clean tidy and organised food in the main restaurant was up to a very good

room service and restaurant food is awful

like the gym and heated swimming pool

the rooms and the gym

great for kids though

only issue was that we requested a late check out which was confirmed by the front desk the night before, and

used the bar and lobby area, both wonderful

clean, fast and friendly room service

beautiful hotel! room was exceptional! nice gym!

not very many channels to watch for kids but you can sign into netflix with your account information

laundry basket full of towels still over flowing and all over the floor

the rooms were clean and in great condition, room service did a great job

my kids loved swimming

my kids loved swimming

excellent price for the quality. staff was very courteous. airport shuttle very available.

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

booked for my two college kids who travelled in europe for a month

location, cleanliness, service and the gym and pool with jacuzzi

just a convenient, basic spot. all i needed. gym surprisingly good.

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

false advertisement: no 24 hr room service and pool was not heated

charged extra 13$ for wifi.

there were some roaches in the pool area

room service had a 6% charge plus a 20% service in addition to the sales tax

lots of broken items (laundry was completely out of service for days, cracked light switch)

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

buffet, convenient cta station across street - easy access to chicago, excellent restaurant and bar on premises

amazing breakfast, easy parking , clean room

facility did not have wifi

operated laundry

that it had onsite laundry room

there was a vending machine with water/cola and ice and laundry on our floor

ve been to a lot of hotels and everything seemed to go right here and the restaurant and bar was good

wasn't a bus to take me to the casino i think you have to have that because i love going to the casino or any

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

are nice, enjoyed the split between the room and living area, so there was space for the kids

no room service for food after late arrivals

cozy and quiet location, great customer service, shopping center were close to the hotel, the gym was great &

no laundry

worth the money friendly staff excellent food had local bars close within walking distance and a casino across

was hoping for a room service menu for late night snacks, but there wasn't any information on that in the hotel

for horrible rooms with stiff beds, no room service even though the room phone says there is room service

staff was very pleasant and helpful when it came to the shuttle bus

you feel you are in a laundry cleaning area

facilities laundry room was out order

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

chatting at 5am very loud on the laundry room and hallway like if no one is sleeping

the musty smell others complain about is just the laundry facility in the hotel

no laundry

our room didn t have a laundry bag.

kids running around slamming the door

it has a cool factor, nice rooms and bathrooms. breakfast is great too.

breakfast was amazing

advertized public laundry but only starbridge customers could use their keys to unlock door

staff were friendly, room clean , beds comfortable as guest laundry

i liked the guests laundry which helped out during our stay

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in

the , for this hotel, in the amenity, there is the laundry service

also, they have a laundry where i did my load and it just costed me $4

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

laundry

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

the shuttle service was very good and easy to use, laundry facilities are free to use

no 'freebies'. no free breakfast or coffee. but there was a free shuttle to the airport.

was great, bed comfortable, pool amazing, 3 minute walk to the casino

held bags since early check in wasn t available.

pool not that clean.

no hot tub and pool could be a little cleaner...the water was cloudy.

convient laundry area, gym and

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

microwave not very clean. nor the laundry

we enjoyed the suite set up that allowed a space for the kids to keep busy

you want a clean and comfortable place to crash before you take a complimentary shuttle to an am flight to o

wish they had laundry in the building

laundry room and gym are good

onsite laundry room

the timely shuttle to and from the airport was a valuable plus for us

comcienece and loved having shuttle for airport

no laundry facilities on property. no restaurant.

there is no coine laundry

comfortable room, nice breakfast and a decent little gym/swimming pool.

checking in was not a problem, after signing the non smoking and pet policy i was directed to my room

no sweets at free breakfast

it takes while to get to downtown and no laundry service

no laundry services or no laundry machines.

very clean, staff helpful, shuttle easily accessible!

the breakfast particularly the egg and sausage never had we had eggs this bad

snacks, shuttle, text message asking if i needed anything and they actually were responsive and helped with

about this stay was amazing, i loved that there was a laundry room available to guest

laundry service (the machines) were ridiculous to use

there's a kitchen!

full kitchen large rooms

their all day airport shuttle is a very good facility and reduced much of our travel stress

elevator to all floors is very convenient as is the provided guest laundry

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

also there was no room service

spacious lounge on 1st floor (ground floor) including a cosy bar with a large selection of drinks

the bar area was nice

location laundry service printer services

laundry not accept credit or debit cards

it took exactly two loads of laundry to get the scent of mildew out of my clothes

wifi is good

enjoyed the breakfast - shuttle service was also great

comfortable bed, quiet, good breakfast, easy airport shuttle

decent gym and good location if you are looking to stay near the airport.

i used the gym which had the necessary equipment

nice warm indoor pool, good breakfast and free airport shuttle also included

i m sure some kids are on a sugar high

no guest laundry room

no laundry .tv service is slow.

everything except no laundry for guest ! that s extremely hard when staying a week or more

please also be reminded there is no laundry in the hotel

bad wifi i have to use my data plan on entire stay

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

clean room, pool and workout area

cleanliness. room comfort. indoor pool. restaurant.

kids running on the floors all day and night keys not working to room poor lighting in th

cross 83 if traveling northbound so it is best to travel west on north ave and cut through the parking lot for

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

room service once a week

room was clean and comfortable, staff was friendly and parking was free

counter tops and desk tops in the room were dirty and the floor felt wet and the kitchen floor was so

it s nice that they have laundry for guests

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

beautiful indoor pool but it was closed due to covid-19

thought the place was perfect and you can easily find parking but the parking lot does have lots of potholes

parking was so bad

free wifi and newspapers.

facilities and cleanliness of the hotel shuttle bus service to airport

door going outside to the parking lot was very noisy

indoor swimming pool, restaurant and rooms!

comfortable bed plenty of parking clean bathroom that s all

there isn't any information; saying laundry rooms compared to previous best western

thank half the dryers didn t work so it took forever to do laundry

they sent me on a wild goose chase to find the coin operated laundry room

i liked the location and the gym area.

room service was till 11pm but asked for food service and there wasn t any around 9pm

no change for laundry room

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

good location for my needs, free parking, guest laundry,indoor pool and workout room

laundry room was out of order

my room was by the laundry room and i could hear it all evening.

loads of parking spaces

pool key. keep them is 30$ additional no one said anything

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the

the pool was open in timed slots but because there were so few guests we had it for hours all to

loved the heated pool

pool is open

rooms on ground floor near the reception area/bar get a lot of noise from the bar in the evening

pool and jacuzzi also parking was very easy

no shuttle to o'hare.

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i

i didn't see anything about room service either

appointed room with small kitchen and fridge so breakfast could be taken without a short, but often rainy,

we found the overall independent, non-corporate/chain feel of the hotel charming, and the bar staff at the

wifi was unreliable especially in our room. had a kitchenette but no dishes/silverware

wifi is not excellent, so that's problematic

we enjoyed going to the bar at night

wifi was on and off

, a tiny round bar of soap and that was it

one staff even did his own laundry while cooking himself a meal in the room by the front desk

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

the laundry machine didn't function very well.

is spacious with a sofa and kitchen counter available as well as microwave and fridge

web page advertised a gym and a complimentary breakfast

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

to add some more items on breakfast buffet like muffins, cheese danish, yogurt and orange

breakfast was amazing.

would love to see muffins donuts for breakfast as the kids didnt want oatmeal etc

room 122 was next to elevators, the kitchen door and gym

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

didn't like the fact that kids were loud in the hallways running up and down late night and early morning,car

potholes in parking lot

management, no elevator, pool building looks into guest rooms - no light or privacy, snack bar has very limited

pool was closed and no notification was given

it was a snow storm and my kids played in the snow

for it to be a pet friendly hotel, it smelled great

he had no idea the caucasian woman & kids were with me

there were kids running around the halls all hours

i didn t like about the property was that the television s barely worked, the wifi wouldn t connect, the

the pool was extremely cold.

that the pool or hot tub wasn't filled up or open

didn't clean the pool or jacuzzi at 4:00pm so the people that came after 5 were in there for those who wanted

nice size rooms. good gym and pool area. staff very friendly and accommodating

had to ask for room service daily

the hotel is super clean including lobby, restaurant, and laundry room

enjoyed the omelet station and bar serving food.

feel they need bigger kitchen garbages since we can cook in the room and may have a lot of trash to throw away

having a little bar with dinner options on site was awesome

clean rooms, a nice pool, and a gym

got stolen barely 5 minutes of putting in the laundry and the staff said it s a guest without

one of the days i needed to do laundry and asked for change from the front desk and they said they didn t

needs a quarter machine or have laundry that takes debt

the front desk did not have change for laundry at any time

when i finally got to my room there was an old laundry cart in the hall that was sitting next to the door (it

gym offered at this location can improve

size of the pool was good

excellent neat with bar and indoor swimming pool

close to my destination. nice pool and gym.

the most i enjoyed was the comfort of the bed and their breakfast variety every morning

bad gym and non operational pool while still advertising it on the websites.

room service and breakfast

the snack bar was very limited or barely stocked and very inconvenient

lots of shopping, golf, restaurants, bars, etc

spacious, modern, bar in the lobby, and plenty of meeting spaces/areas for groups to spread out

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

laundry room could be cleaner

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

the one laundry washer was not working

it was date night for me and hubby kids free

enjoyed the location of the property and was thankful they could accept my pet

room service and meal very costly

elavators- in clear view bar - right around the corner from the reception area room- clean, tidy, spacious,

limited access to room service for breakfast requiring 24-hour notification.

free wifi was slow

the pool was not open to enjoy and neither were the computers.

parking lot was too far from door

were not notified of this) and sometimes they wouldn't

very professional staff, huge room with great amenities, plenty of parking, amazing kitchen and bar staff, clean

everything was nice, the kids had a wonderful time

the apartment style rooms made us feel very comfortable as there was a bunch of us, plus kids, plus dogs

i like the pool and spa for me and my kids

breakfast was great

the apartment style rooms made us feel very comfortable as there was a bunch of us, plus kids, plus dogs

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

room, staff, & bar lounge was great

room service

on the sides, people were stripping and drinking liquor from a bottle in the hot tub, screening kids in the pool

european travelers should know what hotel do not aware upon arrival -no cleaning room service daily, only upon

well presented breakfast and the laundry facilities were great

breakfast was very nice with a lot of nice options

parking was least favorable experience during our stay, but located in busy area which houses an

there was clean and quiet room, and breakfast was so good

the wifi signal is poor. the location is far from the down town

we were also not told that check-in that the bar and restaurant were going to be closed our entire stay

loved the big balcony by the reception area to watch others play golf and the big swimming pool and hot jacuzzi

i didn t like that the spa pool was for hotel guests also. several kids so not quite quiet.

huge disappointment for my kids and my wife really wanted to use the spa

located in nice area surrender by trees with nice view of golf course

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best

girls ( granddaughters 21 and 11) are fish so first thing is the pool

cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was

maybe a laundry soap vending,but otherwise my staycation was great

laundry on site was useful

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

breakfast was okay.

wifi was sporadic and there is only one washer and one dryer for three floors and they shut the

by parking fee in an area where parking is not a premium

it advertised a bar and restaurant, but there was no liquor license, so no bar. the

free parking.

i liked that there was some food right next door in case the kids were

the pool was nice

service from the person that booked us in was excellent as was was the breakfast

gym made me a little disappointed

shower is amazing, delicious breakfast and got a early check in!

room was spacious and clean. good breakfast. kids liked the pancake maker.

the worst wifi connection of all holiday inn. i had to input pass in every thirty min

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

laundry facility could use a little work

the room they gave us was across the laundry room and getting super loud at 6am

stayed for 2 nights but there was no trash bags or laundry bags available for me to throw my trash which lead

the only little thing is the hours (9:00 pm is closed ) for the laundry

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

the beds were very comfortable, the room was big, the gym was good.

parking at the hotel and using the free shuttle is not free because you pay to park more than the

room was busted up, van starts at 7am no food nearby room service was atrocious 'breakfast' was a

every room i ve been in has a kitchenette with a full sized refrigerator and freezer, it has a small stove,

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

wifi wouldnt connect half the time, the pool had bugs in it, food was overpriced for what you get

with hot water and free toiletries, restaurants/cafes onsite, a fitness center and/or a swimming pool

wifi in the room was not working too well

parking full with cars with out handicap tags, parking on saturday was crazy

needs larger laundry room.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

hallway on 2nd floor smelled terrible from the laundry area.

first room i had dirty laundry was out side the door and a big party next door

and offered free breakfast

location, price, pool & jacuzzi available, and hot breakfast every morning!!!

staff, afforable price, free breakfast, pool

chicago is reachable by car and we went there on sunday when parking was free

staff, afforable price, free breakfast, pool

of a pain to get to the parking lot if heading in one direction due to how the streets are designed in this area