guest laundry

staff was very friendly. our daughter loved that the pool was inside/outside connected

nice grill restaurant in lobby area, nice breakfast area too

wifi cost and i wasn t aware

no free wifi, only 1 free breakfast

parking was an issue due to resurfacing of lot

i love it no complaints breakfast was really good the room was nice and had a full kitchen

i love it no complaints breakfast was really good the room was nice and had a full kitchen

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

the pool to outside was closed

i am not complaining they do not have guest laundry

no laundry

needs laundry room

needs updating and laundry room

there was no laundry room but in all it was a great stay.

the connecting rooms, location, free parking and rooms were a nice size

conveniently located near shopping, free parking for guests and the staff was pleasant.

no complimentary breakfast available

breakfast was excellent and available early in the morning

we need to restore room service

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

hotel had laundry facilities

lack of laundry units on site

could use two laundry machines. ty for great stay

kudos and thanks for having laundry on site

disabled soo it was difficult to use the pool since it had a ladder instead of walk-in steps

amazing place.... for kids...

not one time did room service offer me clean towels or sheets

wifi worked well

at happy hour with the open snack bar is a little unsanitary

the next morning the maid said laundry wasn't done to give extra

laundry on site.

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

i liked the fact they included a utensil set for the kitchen

kitchen items were not in the room

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

room did not have soap, hand towels, laundry bag

we had to wait for laundry to get finished

no free breakfast

the breakfast was ok and it was free with my room after i provided my email.

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

there was an issue with kids running up and down the hall which was disruptive to my sleep.

i liked the grounds, bed, pool, game room and the bistro was cozy.

super clean and they have a starbucks & bar and grill.

price was great for such a nice hotel with a pool!!

tv should be updated that you can access streaming services especially with kids

pet friendly without the extra fees that some hotels charge.

pool little dirty but nice a little cold too but everything else is wonderful

room had a really bad odor in the carpet and furniture

the room with 2 queens for our adult kids was great but our room wasn’t ready until after 330 and we were

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

no laundry facilities

main entrance is very narrow and through the laundry place

no laundry facilities.

no laundry service

laundry facilities were convenient

it is nice having a laundry facility there, but there were only 2 washers available

it was safe and fun for my kids and i to relax

thank you so much rebecca also the kitchen had a full stove-oven and broiler included

the full kitchen was well equipped allowing me to maintain a healthy diet.

wasn t a full service hotel. no room service or laundry service etc.

pool was too cold and there was no laundry room

there were no laundry facilities.

no laundry onsite

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

wifi (both free and paid) does not worked (dropping connection every like 2-3 mins) in my room and

pool to small

small pool for such a big hotel

there were kids running up and down the hall way pass my room from 9:30 pm until 12:45 am

restaurant/bar

a great bonus was the self-service laundry room very convenient for longer stays

very little i did not like. did need plastic laundry bags !

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

housekeeping was folding laundry in a conference room

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

also, best breakfast ever

more lighting is needed in the parking lot; glad i was able to park under the one light that was on

sparkling clean, great breakfast

the lobby and parking lot are clean

the breakfast was very nice, and the hotel is very well kept

pics provided of laundry and trash we took out

the rooms are amazing free breakfast free laundry 24 hour pantry

they even have free washers & dryers for guest laundry

loved the free laundry and gym facility

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

would have to say the fact that if we have our window blinds open it stairs directly into the pool area and

didn't have breakfast

were in suite 221 returning for second day to find no room service

that breakfast was cold cold

everything was exceptional, it would be nice if breakfast was complimentary

first room i had dirty laundry was out side the door and a big party next door

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

needs larger laundry room.

hallway on 2nd floor smelled terrible from the laundry area.

parking lot very full from people going to bar louie however we were able to find a spot

booking website said there was free local shuttle service

the pool was opened,,,and we did not know this

kids loved the pool

when allowing customers to book for some big school event they should find a way to keep the kids away from

parking lot is small so youhave to park on far nw side of property; the parking lot lights are few

parking seems more on the side of the hotel versus in front of the front doors

the pool handle was broken and my husband fell

good wifi connection

clean, quiet, room was beautiful. bar and restaurant were both good too.

the service in the bar was almost non-existent

it's very disappointing to kids that get dressed to swim and make their way down to the pool only to be told

the spa was so relaxing, the pool was such a nice scenery.

i do not mind kids or dogs, but the relentless in and out door slamming and yelling in the hall was unnerving

the lounge, bar and fireplace were wonderful

the pool is always warm and the kids enjoy swimming in it

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

the gym is poorly equipped and two of the pieces of equipment don t work

room, staff, & bar lounge was great

too many kids

kids and myself were disappointed with the cleanliness of the pool

the one laundry washer was not working

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

laundry room could be cleaner

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

walking through laundry room to go up the stairs.

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

very weak wifi

familiarity, price, breakfast

better kids brkfst

the amenities are always well kept, especially the pool and hot tub

well maintained, clean. pool and spa in great shape.

pool was available and everyone was extremely nice

arrival friday night at 7pm, the hotel was packed with kids/parents for a soccer tournament

of amenities like soap, no shower cap, told there would be evening shuttle service to dinner,then there was no

made us feel at home and were so awesome about the late check out

ordered coffee room service 6am didn't show up till after 7am

limited access to room service for breakfast requiring 24-hour notification.

room service and meal very costly

only thing is the counter in the kitchen area wasn t as clean as it could have been but since it s still a

the apartment style rooms made us feel very comfortable as there was a bunch of us, plus kids, plus dogs

not enough room for wheelchair and no oven in kitchen

breakfast food and staff in kitchen where

enjoyed the space and the kitchenette

was no microwave refrigerator in my room i had to pay for it also when i got room service i was charged twice

also ordered room service and wasn't told i had to pay with cash until food arrived

room service and breakfast

shuttle is limited and wasteful

that there is no pick up shuttle from o'hare airport

short stay so didn't make use of many of the facilities other than the gym which was good

the front desk staff amazing the room service amazing every thing was amazing!!!!

pool

pool could be open longer

the pool was extremely cold.

love the bar food, good value for the money

pool area clean and fun for kids

the breakfast was really good. and the pool was nice.

we ordered pizza from outside for the kids but had no paperplates or eating utensils

party next door to my kids room. walls were apparently thin & their talking kept them awake.

gym,laundry

there was a buzzing noise off and on all night, possibly from the laundry room

gym,laundry

breakfast not included l, very slow room service

love the breakfast idea also $10 for adults and free for kids

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

drive through road in parking lot - needs a speed bump

times we went to breakfast there was no coffee or hot water

the a/c worked well, also did the wifi, but quirkily enough one couldn't open the windows

the pool

free parking and spacious room

to mention that the bartender (she was amazing) had to be a server, bus boy and we couldn t get room service

i was particularly impressed with the wonderful breakfast.

bar tender wouldn t accommodate my request to have pineapple juice- she informed me it wasn t

nice room very clean. the pool was nice also oh and the breakfast was outstanding

the kitchen crew were way more attentive than the front desk, they made the stay worth wihile..

room was nice, staff was friendly, pool was warm... location was perfect for us...

he had no idea the caucasian woman & kids were with me

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

laundry service was free so that was very nice

breakfast was included, and free laundry on site

but if they knew to let guess go into the elevator first and not to ride together with the hug laundry basket

- big rooms and beds - accessible swimming pool - good breakfast - useful laundry service

still no room service.....that's just not acceptable!

breakfast so bad

only outdoor pool

free continental breakfast was a real plus

could not use the pool, closed for repair.

clean, clean pool

it was very useful to have the laundry facilities

location staff modern clean good lighting pretty landscaping laundry breakfast conference room

desk didn't have quarters for using the guest laundry machines

our kids loved the pool they didn't want to leave

nice sized room. friendly staff. great breakfast. good location.

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

needs a bigger gym!

sleep because of wild kids running doen halls unattended

grandchildren enjoyed the pool

wifi was a little spotty (it wasn t an issue for us (adults) - my kids like to wind down and watch youtube

the hotel is super clean including lobby, restaurant, and laundry room

only the runny oatmeal. otherwise, the breakfast buffet was great.

breakfast was tasty and you had many types

the staff at the bar were overworked. he had to cook, bartend, etc. but he was awesome!

wasn't able to explore the rest of the ameneties since we can't get in the pool and gym even with our key cards

it was a decent drive to the city but if you don t want to pay for parking you have to give and take

then once i moved to another room there were kids running up and down the hall all night, like a stampede

parking

very quiet, very modern, nice to have a shuttle service to golf course,

that the place was pet friendly, and peaceful, and homely.

clean, spacious and laundry facility

i traveled with kids and this place was an excellent choice

nice kitchenette for families. good breakfast.

pool great

kids running around in pajamas,no shoes noisy.

i needed to use laundry machine and dryer and they were not in service yet.

that the counter didn't carry quarters for the laundry machines.....

the breakfast was done very well for covid

easy parking and convenient location near i-55

children were upset the pool was closed

nice building and cool bar, pool and gym.

booked this room for my kids, the women at the front desk had it fully cleaned for them in 20 minutes and even

had discrepancies on the final bill for room service that was ordered on two days and it didn t add up at all

pool area

the breakfast guy takes pride in his food preparation and service

kids were in the pool area up until it closed

attendance at bar and restaurant

whether it s breakfast or a drink at the bar in the evening, they are fantastic

kids were in the pool area up until it closed

with me for my cash deposit because i lost my debit card and on my last day they approved my late check out of

we asked for a quiet room and was next to the exit door to the elevator, restaurant and laundry

the gym was really good and the parking was very convenient

so we could not tell if room service was available all day

so is the gym

the location, parking, comfort, and restaurant alone were enough to make us come back.

we mainly went to take the kids swimming

the swimming pool could have been a bit warmer to make it comfortable.

good location, nice breakfast, nice room with plenty of space.

free breakfast, free wifi an proximty to top golf

needed adult supervision by the pool

i loved that i could do my laundry too

small but functional gym & pool

wasn t aware that the pool area was closed and had booked 2nights and the kids couldn t go swimming

gym and swimming pool were very nice

12 o'clock check out also the great breakfast

staff, the free laundry for guests, the room, the location

having guest laundry and a snack bar was convenient

a reasonable cleaning policy, the amenities include a basic but working and inexpensive guest laundry and a safe

the staff was extremely helpful when we checked in and let us know right away the pool was under construction

place, with the refreshments and evening bar just next to the reception

during check-in i was asked how many times i wanted room service to clean my room

big-it's basically a kiddie pool, measuring 4 ft at the deep end and comfortably fitting maybe 6 kids at once

staff, afforable price, free breakfast, pool

big-it's basically a kiddie pool, measuring 4 ft at the deep end and comfortably fitting maybe 6 kids at once

kids running down the hall screaming earlier but again not the fault of the hotel, more the people

maybe a laundry soap vending,but otherwise my staycation was great

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

laundry on site was useful

wifi was sporadic and there is only one washer and one dryer for three floors and they shut the

the kids loved the pool

big lot. comfortable rooms. fridge & microwave. laundry.

laundry not working and i really needed it

laundry facilities

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

laundry room on premises

breakfast, laundry service, pool, extra space

my kids enjoyed the pool- extended hours, love that

pool area was dated. whirlpool would be great.

kids loved the pool

pool was closed, but with covid 19 that's understandable

shower pressure was very poor. 2 out of 3 times i went to the gym there were no towels to use.

the pool was clean but small

breakfast bar was very good for my 2 girls and me

wifi services needs to be upgraded, internet connection in rooms seem to be pretty slow.

kids everywhere, noisy at

the laundry has become expensive - over $5 to wash and dry a single load

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

no guide, not a smart tv, weak, unsecured wifi, no room services, no house keeping,

and bar would have been better

clean room, pool and workout area

room were having loud sec and banging on the wall with the headboard of the bed i also had my 2 kids with me

sort of noise that happened periodically, possibly construction or maybe my room was over the laundry area or

good car parking & free

great parking and amenities. the staff was very welcoming and helpful.

very ckea. friendly staff. very good breakfast.

when the waffle machine part of complementary breakfast wasn t working they went out of their way to fix it

the kids loved the inside pool and the hours

didn't like that the breakfast didn't have any sausage or bacon

it was my second time there. i love it there. breakfast was great, the service was even better.

you guys took away the waffle maker this was one of the things my kids loved the last time we stayed her about

pool and gym were closed and was not on any internet description

they don't pick up dirty laundry

best breakfast in any hotel i ve stayed at.

the pool and spa were not open, people should be able to request to have an appointment and a certain

pool and breakfast

i also like that accommodations offer amenities for extended stay with a kitchen and sitting area

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

yet the entire building smells like a blend of opossum urine, unwashed jockstrap, shame, and petsmart

no room service front desk poor customer service room had bed bugs bit my wife and kids

no room service, they keep your room dirty for so long

thank half the dryers didn t work so it took forever to do laundry

they sent me on a wild goose chase to find the coin operated laundry room

there isn't any information; saying laundry rooms compared to previous best western

close to slot of things. the bar tender was great and we had fun.

only positive thing about this hotel is that it is pet friendly, that is the only reason i stayed here

i also liked that i had free parking and a not so early

loved the veggie quesadillas, and the bar setup was nice too

only to arrive at 9:15 and was told by other guests they were told they closed at 9pm, yet the bar was open, so

bar was full service and stayed open pretty late

was no walkway shoveled from the parking lot to the front door

room service had to bring dirty laundry down and garbage was overflowing, did tell front desk and nothing was

i wish you had laundry facilities!!

the dryer wasn't working. had to go to hilton garden inn to do our laundry

vent in the bathroom in our refrigerator was not very cold even after turning it down also the pool was very

they had a nice big pool for the kids to swim

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

pool and hit tub were perfect temp

we loved everything!! the pool and hot tub were amazing!

i will most definitely be back soon & the breakfast was good, but could've been a little bit better

to update washer and dryer for guest laundry

service, facility was not clean,laundry room tiles broken ceiling cracked

parking lot could be a little more lit up

hall man harassing the kids, knocking on the door,watching them do tick tock etc

the gym may need an update.

great location! clean , friendly and a good restuarant and bar -pool

fitness center, pool and spa were top notch

one minor and inconvenient dislike was at check-in, the clerk suggested parking on the side of building for

pool had a weird smell but overall it was still fun

decent location/parking

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

printer not working laundry room close

very good breakfast bar

24 hrs, business center internet access 24hr, pool & patio, laundry room for your convenience, gym

the parking lots were promptly plowed and the inside temperature remained warm

no place for breakfast bar never open

the staff for room service was incredible, brought our dog treats and meals as well, and the restaurant next

the staff at the hotel and the bar were personable and outstanding

the suite was beyond plush!!! the gym and spa were beyond great!

hotel bar was a very nice atmosphere for a nightcap, wish it was just a bit closer to the riverwalk area,

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was

hot tub, pool, free parking, in a nice remote quiet area.

argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

girls ( granddaughters 21 and 11) are fish so first thing is the pool

my wifi didn't work

parking was free which is always a plus

i also noticed people hanging out in their vehicles in the parking lot

refrigerator, microwave, coffeemaker, hairdryer, iron, ironing board, flat screen tv, free wifi ~ for a reasonable

no hot breakfast only few bagels juice was empty etc

was no pool and the description stated it was not available in 2015

the pool was not clean.

great amenities such as a pool, workout room and breakfast

the pool wasn't open

breakfast was very nice, lots of choices and everything was stocked and fresh

quiet area, big size of room, plenty of parking spots

the kids really enjoyed them too

breakfast was outstanding

loved the pool and the hot tub

the kids had fun in the pool while my husband and i enjoyed the hot