needs update: front has no place for luggage storage, no laundry room, entire place feels old

pool was under renovations, but they had also just upgraded to the

24/7 bus shuttle service

wifi

we were happy to find all the amenities we were looking for, such as free wifi and parking

crowded parking, self serve laundry not working,

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

rooms were next to the laundry room

room, breakfast, clean

gym facilities were pretty bad

laundry broken, no bath tub

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

cons were all about facilities that were not available, namely the hot tub and laundry

laundry out of order

th a nkful for the laundry room

it has laundry

also, laundry on the floor

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

and quiet, laundry machines easy to access and functionally good

location and parking

website stated laundry services-none available

great shuttle service with courteous driver. super great mattress!!!

my kids were left in the

only think that i was disappointed in was there was no free wifi for leisure guests

water was provided at the small gym

it have facilities like gym, laundry room, restaurant, staffed

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

no change for the laundry room.

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

have liked to have seen a secured wifi network for doing business

ings the hotel offered parking,deposits,room service,etc)

we had no issue with room services, they delivered quickly

and being awakened very early in the morning because of people working out in the gym,never put anyone in the

room service and the restaurant was amazing

very friendly and welcoming reception staff who were more than helpful with late check out requirements for

it doesn t have a laundry facility to wash clothes

they were even able to get us clean laundry with their dry cleaning service on christmas eve

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

also, it was difficult to access the wifi

gym was phenomenal, very well-equipped and open 24/7 which was perfect for jet lag

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

although the room was comfortable, there were many noisy kids in the hallways making it hard to rest at night

to pay for parking at $25 a night and parents letting their kids run around like it was a gym

food and staff at caddy shack and visibility bar were great

everything was fantastic and loved that it was pet friendly!

our kids always love your freshly-baked signature soft cookies

easy to get to and from airport on the free shuttle

shuttle bus runs at top and bottom of the hour

gym is very small and weight lift is not possible

complimentary breakfast and custom omlet bar was great

and, with the free shuttle, getting to and from o hare is easy

she was so kind to my kids and made every thing a breeze

appreciate the shuttle service

no room service

shuttle to ord was prompt at 5 minutes after every hour

restaurant and bar have excellent staffing and service

i didn't get to try the pool, as many families have were staying there at the same time, and it got a bit

it was clean, good amenities with the bar and starbucks

shuttle service was convenient. bed very comfortable

location and shuttle to airport

buffet was great and my lady was able to finish up some work before checkout(with your wifi) while i got that

shuttle to airport. food in restaurant was yummy.

great breakfast with numerous selections for food and drink.

limited choices for room service steak sandwich at red was not good

i asked if they had dry cleaning/laundry service

laundry facility except some contractor picks up and drops back in 24 hours

was no laundry service and this was very inconvenient

laundry service said same day, but did not deliver as promised but still charged for service

was a little early for check in so we had a lovely meal in the sports bar

laundry basket full of towels still over flowing and all over the floor

later checkout, clean spacious rooms, nice pool and hot tub with soothing music

my kids loved swimming

i loved the indoor pool and the starbucks on site.

pool. great lobby, very clean

lots of broken items (laundry was completely out of service for days, cracked light switch)

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

pretty noisy(lots of space left between the door and the floor and the gym was closed

said kids can eat free up to 12 year but they make us pay for my daughter which is 12

lied about 'kids eating free at onsite restaurant ' restaurant refused to honor that, front staff was rude and

$400 plus no porter service and room service through another credit card

i ordered room service and when i got it, it wasn t that warm anymore.

room service was nice and quick

handled the concerns with the kids running down the hall and slamming doors immediately

room service was great and food was even better.

was no room service even though there was a menu on the desk it s misleading, if i wanted food they

room service menu was minimal and room service was overpriced

as im talking to front desk and she had two kids next to her, not sitting

shuttle should be 24 hr, there was no room service or restaurant as advertised, understaffed so staff were

beautiful hotel! room was exceptional! nice gym!

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

charge for wifi in the room

specially a guy named dontreal he was part of the room service i believe

bed was very clean, and i was happy there were both a gym and a pool

pool was beautiful and liked having a restaurant and bar in hotel

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

location, cleanliness, service and the gym and pool with jacuzzi

so nice after a long flight from europe with three kids

can t rate the free wifi, as there was a technical problem in the area at the time, and there wasn t any,

convient laundry area, gym and

microwave not very clean. nor the laundry

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

also when we went down for a swim the pool had been invaded by screaming kids, running and jumping in the pool

convient laundry area, gym and

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

carpet worn, room smelled like old cigarette smoke though non smoking

fridge not the best but worth prices i paid online considering it has a kitchen and stove

was a large group of motorcycles parading the parking lot couldn't get a park because of it couldn't get sleep

thank half the dryers didn t work so it took forever to do laundry

they sent me on a wild goose chase to find the coin operated laundry room

there isn't any information; saying laundry rooms compared to previous best western

good parking

i did not feel safe with my kids swimming alone

no laundry

location, customer service, amenities, courteous and prompt shuttle service

asked if i secured a taxi from the airport and volunteered to refund the fare because their shuttle driver had

was hoping for a room service menu for late night snacks, but there wasn't any information on that in the hotel

the restaurant was not full service, but the delicious food and full bar made up for it.

there was a vending machine with water/cola and ice and laundry on our floor

that it had onsite laundry room

operated laundry

walking distance from the airport (with no bags of course) but the shuttle service is perfect running 24 hours

provide a shuttle bus from the hotel to o'hare airport per 30 mins, it is really convenient

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

especially with kids

change rooms three times there was an odor in one room, we were not informed of room service upfront, and we

great service, great rooms, great gym

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

laundry area looks like a dark dungeon, no lighting

facilities laundry room was out order

clean towels housekeeping had no time to do laundry

the musty smell others complain about is just the laundry facility in the hotel

no laundry

our room didn t have a laundry bag.

kids running around

breakfast was over too early.

the beds where comfortable. the kids enjoyed the pool

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in

staff were friendly, room clean , beds comfortable as guest laundry

i liked the guests laundry which helped out during our stay

no clean towels in the bathroom,and bags of dirty laundry in the shower and no linen on the bed when we arrived

advertized public laundry but only starbridge customers could use their keys to unlock door

we also appreciated the free shuttle service to the airport, train station, shopping mall and more

proximity to airport, casino, and restaurants.

the pool was lovely

front desk staff and shuttle driver was excellent for kindness and service.

no hot tub and pool could be a little cleaner...the water was cloudy.

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

also, they have a laundry where i did my load and it just costed me $4

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

laundry

the shuttle service was very good and easy to use, laundry facilities are free to use

onsite laundry room

laundry room and gym are good

wish they had laundry in the building

close to airport and casino. shuttle available to both

the location close to freeway, casino, nice mall, restaurants cool little kiddie area in pool

no laundry facilities on property. no restaurant.

there is no coine laundry

friendly staff and option to get a free shuttle from the hotel to airport

also one of the best breakfast services out there

24 hour shuttle service to the airport for the train was nice

no laundry services or no laundry machines.

it takes while to get to downtown and no laundry service

i loved the free shuttle service back and forth to the airport

it has a gym and an access to pool

the gym equipment was nice and new

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

the website said room service, and breakfast, there was none

plus parking and two restaurants on site

love the old charm, the fantastic location, and parking lot for our car

location, free parking, great staff.

, a tiny round bar of soap and that was it

we enjoyed going to the bar at night

wifi accessibility could be improved.

wifi was on and off

wifi was unreliable especially in our room. had a kitchenette but no dishes/silverware

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

room were having loud sec and banging on the wall with the headboard of the bed i also had my 2 kids with me

the atmosphere was nice. the kids liked the pool and the gym

the atmosphere was nice. the kids liked the pool and the gym

clean room, pool and workout area

about this stay was amazing, i loved that there was a laundry room available to guest

laundry service (the machines) were ridiculous to use

breakfast included, pool area, walking distance to allstate arena, staff were very friendly, comfortable bed

shuttle works until 5pm only

as a couple people went to bed early, but the other bedroom was on the other side of living room/kitchen

location laundry service printer services

laundry not accept credit or debit cards

it took exactly two loads of laundry to get the scent of mildew out of my clothes

no pool a little dirty

location to o hare, breakfast included and free wifi

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

comfortable bed, good wifi, excellent shuttle services, friendly staff

free shuttle to and from airport. large room.

gym too small and not adequately equipped; breaksfast is sufficient, but not great - bread was very

small pool and mediocre breakfast

i m sure some kids are on a sugar high

breakfast could have had few more items to choose from and the parking fee could have been more

wife and kids loved it

just the pool being small

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

staff was rude would be nice if the bar staff spoke better english

the first night i really had my doubts about the place-crawling with screaming kids, and cops going in and out

1. the employees. 2. the salt water pool and gym.

didn't like the fact that kids were loud in the hallways running up and down late night and early morning,car

courtyard, fitness center, bed, balcony

comfortable bed plenty of parking clean bathroom that s all

closes early and no restaurant or bar available after that not good service in case you have to stay on for a

absolutely no parking spaces available for paying guests.

wide parking slots were very convenient for our van

the pool and whirlpool were clean and comfortable

i didn t like about the property was that the television s barely worked, the wifi wouldn t connect, the

the pool was nice and the outside patio

the swimming pool and jacuzzi were clean warm enough! the staff were exceptional!!

there were kids running around the halls all hours

the hotel is super clean including lobby, restaurant, and laundry room

only the runny oatmeal. otherwise, the breakfast buffet was great.

at the bar were great, bed was comfortable, king suite was designed very well

had red stain at head of bed, restaurant/bar was closed due to staffing issues, gym was not ventilated and very

having a little bar with dinner options on site was awesome

no guest laundry room

please also be reminded there is no laundry in the hotel

no laundry .tv service is slow.

everything except no laundry for guest ! that s extremely hard when staying a week or more

restaurant and bar nice

the bar and food

didn't clean the pool or jacuzzi at 4:00pm so the people that came after 5 were in there for those who wanted

room service was great.

room service comes every fourth day so if you re staying for 2-3 nights you need to call for

no bar or kitchen, quite disappointing!

no change for laundry room

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

good location for my needs, free parking, guest laundry,indoor pool and workout room

laundry room was out of order

gym -horrible

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

that there is no pick up shuttle from o'hare airport

the place also had a bar in it so it was convenient for us

shuttle from the airport would be great

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

parking was so bad

i thought the gym was great. the breakfast area was clean and well stock.

ants by swimming pool

my room was by the laundry room and i could hear it all evening.

the bar was closed due to

friendly front staff -great pool

kids had fun at the pool.

-welcome cookies at check-in -good gym

had spoke to someone at the front desk about a late check out and had confirmed the time

we did not eat breakfast but the bar service was great! ample parking was available.

the time it took to resolve the situation took me away from spending time at the roof top bar with other family

room service and meal very costly

great location excellent gym comfortable lobby area

enjoyed the space and the kitchenette

i like the pool and spa for me and my kids

the pool area was clean and not packed

breakfast was just okay the bananas were too ripe with brown spots they need more waffle irons so

really digging into the weeds of the website that there was $100 additional fee for bringing a pet

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

the one laundry washer was not working

laundry room could be cleaner

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

one thing that caught me off guard was that the shuttle was running not even each an hour and i had to take uber

pool is open

no shuttle to airport o'hara

the shuttle to the airport was very reliable and came to and from frequently

couple fighting in the parking lot with police outside our window

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

the bar needs to hire a second bartender. it was too busy for just one.

clean, free parking. kids love the walking thru between two rooms.

on the sides, people were stripping and drinking liquor from a bottle in the hot tub, screening kids in the pool

i couldn t even let my kids in out of the pool unless an adult was holding their hands the

the laundry machine didn't function very well.

one staff even did his own laundry while cooking himself a meal in the room by the front desk

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

breakfast was decent

i was a little confused about the breakfast timing or what to do during breakfast.

i should've sent everything back but the kids were hungry

i do not mind kids or dogs, but the relentless in and out door slamming and yelling in the hall was unnerving

it's very disappointing to kids that get dressed to swim and make their way down to the pool only to be told

sauna and gym were great

no free wifi

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

hospitality was great, my drinks at the bar was great and the room was amazing

would love to see muffins donuts for breakfast as the kids didnt want oatmeal etc

breakfast was amazing.

it was nice to have an indoor pool for the kids to enjoy

hallway on 2nd floor smelled terrible from the laundry area.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

first room i had dirty laundry was out side the door and a big party next door

needs larger laundry room.

every thing was wonderful ,the staff, the room, everything we enjoyed the bar and the pool also.

needs a quarter machine or have laundry that takes debt

when i finally got to my room there was an old laundry cart in the hall that was sitting next to the door (it

one of the days i needed to do laundry and asked for change from the front desk and they said they didn t

got stolen barely 5 minutes of putting in the laundry and the staff said it s a guest without

the front desk did not have change for laundry at any time

pics provided of laundry and trash we took out

they even have free washers & dryers for guest laundry

loved the free laundry and gym facility

kitchen dvds players, free laundry

the rooms are amazing free breakfast free laundry 24 hour pantry

breakfasts offered a large variety of food options

in this century, i couldn't work with my laptop because a hilton-branded hotel says the wifi is for hand-helds

clean, quiet, friendly helpful staff, excellent complimentary breakfast, nice selection of nearby restaurants

bed was comfortable, good wifi, good free breakfast.

the ease of access to the major interstates. proximity to restaurants and walmart. pool area.

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

laundry on site was useful

maybe a laundry soap vending,but otherwise my staycation was great

i didn't like the fact that it was only 1 type of meat for breakfast everyday...

loved that there was breakfast everyday for the kids and they loved the pool and the free popcorn and also the

newer, clean with health center and pool.

the space the pool the customer service !

i like the ability to schedule my kids swimming times. it really helped with planning.

wifi (both free and paid) does not worked (dropping connection every like 2-3 mins) in my room and

that is ridiculous and the reception also charged for data service(wifi)

the pool was awesome!

pool could have been better cleaned.

good breakfast. gym. clean.

the pool was good to relax in, and the gym was well equipped

pool room stunk like mold so the kids wouldn’t swim

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

hot tub, pool, free parking, in a nice remote quiet area.

room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff

hot tub, pool, free parking, in a nice remote quiet area.

no microwave in room no room service.

the pool/sauna was great

beautiful golf course , campus and great amenities offer

also, there were many parts of the property, especially the pool area and bowling alley, that seemed a bit

views were beautiful, the rooms were immaculate

pool was too cold and there was no laundry room

wasn t a full service hotel. no room service or laundry service etc.

no laundry onsite

there were no laundry facilities.

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t