there was a vending machine with water/cola and ice and laundry on our floor

operated laundry

that it had onsite laundry room

shuttle to ord is very dependable and pleasant

smelled bad like a pet, carpets stained with urine and other unknown stains, booked for a family who had two

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

sofa bed. family with kids net door.

had missed a flight and had two families w kids

especially with kids

our room didn t have a laundry bag.

no laundry

i wished breakfast could stay open till at least 9:30 am

very friendly staff and kids loved the pool.

clean rooms and lobby. breakfast was great.

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

the shuttle service was very good and easy to use, laundry facilities are free to use

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

laundry

also, they have a laundry where i did my load and it just costed me $4

laundry area looks like a dark dungeon, no lighting

like someone was doing laundry

the musty smell others complain about is just the laundry facility in the hotel

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

squeaky beds. old and dirty laundry room.

staybridge guest had access too the laundry and breakfast

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in

advertized public laundry but only starbridge customers could use their keys to unlock door

staff were friendly, room clean , beds comfortable as guest laundry

i liked the guests laundry which helped out during our stay

no laundry

close to restaurants and casino

the latte i got at the coffee bar was even better than at starbucks

location, customer service, amenities, courteous and prompt shuttle service

shuttle to and from airport in 15 minutes and clean hotel

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

my kids said rosemont is nice but joe makes it great

room service

pool water is way to cold. pool isn t heated, the room is cold.

comfortable beds. gym was small but adequate. starbucks conveniently on the main floor.

the wifi never worked at all

super convenient location right next door to the casino.

shuttle service from the airport came back to pick me up

very clean very nice rooms nice layout, good pool

there is no coine laundry

no laundry facilities on property. no restaurant.

beautiful and so clean, the staff very friendly and helpful, convenient parking, and great shuttle (and driver

also one of the best breakfast services out there

pool and breakfast were super crowded

laundry room and gym are good

onsite laundry room

wish they had laundry in the building

the location was perfect near rivers casino

friendly staff, comfort of the hotel, the connection with the city and the airport-shuttle bus, kitchen etc

room was comfortable and facilities were great (kids managed an early morning swim before our departure)

where was the peloton bike? did not see it in the gym.

room service was nice and quick

room was comfortable and facilities were great (kids managed an early morning swim before our departure)

the hot tub ! pool for the kids .

it takes while to get to downtown and no laundry service

no laundry services or no laundry machines.

the gym equipment was nice and new

definitely worth the price for free breakfast & airport shuttle

the breakfast was

used the bar and lobby area, both wonderful

shuttle should be 24 hr, there was no room service or restaurant as advertised, understaffed so staff were

wings from bar downstairs and was disappointed in the fact that specifically ordered wings with sauce on side

gym, while functional, is poorly arranged and cramped with cold, stark decor

exceeded expectation : breakfast could be free though.

i didn't get to try the pool, as many families have were staying there at the same time, and it got a bit

airport shuttle

i expected more of the gyms but they were fine overall

also, the hotel airport shuttle was not available on the afternoon i left

pool was closed and no breakfast. the bar may have been a bit pricey.

many kids in swimming pool

the pool area was clean

very nice excellent breakfast

staff was very nice at front desk and bar and

breakfast was great my children loved the pool the bar was great also

was not aware this was a pet friendly hotel

room service was prompt and food was good

our kids always love your freshly-baked signature soft cookies

check in very knowledgeable very clean excellent room for price punctual shuttle

fast room service

it offered a good option for food nearby, very close to the airport and they offered late check out at around

everything great all staff at breakfast buffet friendly helpful food goodud83eudde1

staff at breakfast bar gave my kids hot coco and even made sure the temp was safe for them

the gym was really small and there was not rooftop access.

24 hour free airport shuttle, friendly and helpful staff, great location, clean rooms

laundry not accept credit or debit cards

location laundry service printer services

it took exactly two loads of laundry to get the scent of mildew out of my clothes

gym could have been better equipped

the bed and pillows are not that comfortable and the breakfast was good (not excellent) but for the price paid

about this stay was amazing, i loved that there was a laundry room available to guest

laundry service (the machines) were ridiculous to use

there was a shuttle

there is a full kitchen and airport shuttle

full kitchen large rooms

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

our stay included a breakfast buffet which was an added bonus for us

free in-room wifi was a pleasant surprise

the breakfast buffet was excellent. gym and fitness center and pool was great.

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

maybe like a drink coupon for the bar

room service via phone with restraint was a bad experience

they gym could be a bigger.

the breakfast was good

wife and kids loved it

nice little gym and pool

it needs a multifunctional machine in the gym

the breakfast was one of the best complimentary breakfasts i have ever had

no indoor pool, no gym, no free parking for the price & staff were not on the same page with communication of

and being awakened very early in the morning because of people working out in the gym,never put anyone in the

loved the way the hotel has a romantic ambiance throughout it the bar area was nice and busy but not too much

24hour gym is

there is a gym on the top floor which our room was below

they were even able to get us clean laundry with their dry cleaning service on christmas eve

it doesn t have a laundry facility to wash clothes

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

beautiful and spacious room and gym was fresh with plenty of equipment

$7 for a bottle of water in the room is a pet peeve of mine

laundry facility except some contractor picks up and drops back in 24 hours

i asked if they had dry cleaning/laundry service

laundry service said same day, but did not deliver as promised but still charged for service

was no laundry service and this was very inconvenient

room service food was very good but pricy

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

fee for parking and unnecessary accidental, wifi

there were some roaches in the pool area

lobby, gym and the pool are excellent.

great location. very nice hotel. best hotel pool for families with kids in the chicago area.

laundry basket full of towels still over flowing and all over the floor

hotel bar closed too early

my grand kids enjoyed the indoor pool

sauna in the bathroom. pool and whirlpool so clean

early check in

lots of broken items (laundry was completely out of service for days, cracked light switch)

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

lied about 'kids eating free at onsite restaurant ' restaurant refused to honor that, front staff was rude and

room service was daily and did a clean job

fitness center was closed for health reasons, luckily they had access to a nearby gym.

microwave not very clean. nor the laundry

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

convient laundry area, gym and

we enjoyed the suite set up that allowed a space for the kids to keep busy

the only thing i could honestly say is the pool was quite smaller than it looked pictured and than i'd imagine

website stated laundry services-none available

the pool

room service not available restaurant closed and the worst and entire group of us who arrive at

bed was comfortable. nice large tv. fast wifi. quick shuttle connection to o'hare airport.

the pool also is very good if you are traveling with kids

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

it have facilities like gym, laundry room, restaurant, staffed

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

no change for the laundry room.

wifi worked perfectly

it s nice that they have laundry for guests

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

room service was the best

my son loved the breakfast

parking was so bad

and quiet, laundry machines easy to access and functionally good

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

also, laundry on the floor

it has laundry

plenty of free parking

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

th a nkful for the laundry room

cons were all about facilities that were not available, namely the hot tub and laundry

laundry out of order

laundry broken, no bath tub

rooms were next to the laundry room

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

crowded parking, self serve laundry not working,

the food downstairs qas amazing and i loved the bar very much. my stay there was very pleasant.

gym, breakfast

no guest laundry room

no laundry .tv service is slow.

everything except no laundry for guest ! that s extremely hard when staying a week or more

please also be reminded there is no laundry in the hotel

wifi sucks

was construction going on in the building and a big trailer in the parking lot took up a lot of parking spaces

the shuttle to the airport was very reliable and came to and from frequently

no shuttle to o'hare.

the staff the cleanliness the pool the hot tub and super comfy beds

the free beer and appetisers, the pool was small but lovely and warm

laundry room was out of order

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

good location for my needs, free parking, guest laundry,indoor pool and workout room

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

no change for laundry room

needs update: front has no place for luggage storage, no laundry room, entire place feels old

not when the kids not i needed to listen to for four hours

like pool and gym were closed

also it says there is a pool on the website but when we got there they didn t have one

breakfast was ok

one staff even did his own laundry while cooking himself a meal in the room by the front desk

the laundry machine didn't function very well.

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

is spacious with a sofa and kitchen counter available as well as microwave and fridge

enough parking is also very good

would be nice to have an airport shuttle

courtyard, fitness center, bed, balcony

comfortable bed plenty of parking clean bathroom that s all

room was clean, beds were comfortable and the pool was nice and large

hotel staff were great, but this hotel is not super close to o'hare even though they offer a shuttle

my room was by the laundry room and i could hear it all evening.

we got a king suite which gave us a walk out patio so while the kids played inside we were able to get away in

lounge was terrible. the actual bar was just a shelf. pool was old. no hot tub.

pool key. keep them is 30$ additional no one said anything

parking directly next to our room was an amazing feature. loved the beautiful lake too

however, the gentlemen at the bar was very helpful to take food and heat it

also, abt is always worth a visit - just walk across the parking lot

the kids were able to enjoy themselves instead of being trapped in a room

it's always a pleasure staying at the renaissance. my grandson loves the pool.

the hotel had a nice heated pool for my kids

it is like swimming in the laundry room

got stolen barely 5 minutes of putting in the laundry and the staff said it s a guest without

needs a quarter machine or have laundry that takes debt

when i finally got to my room there was an old laundry cart in the hall that was sitting next to the door (it

the front desk did not have change for laundry at any time

down to the front desk and the guy told me he told the attendant that it would be 2 adults and 2 kids well then

facility and location was the best part of the trip, and parking was free

were not notified of this) and sometimes they wouldn't

the food we ate in the bar was very good and priced well.

i have 2 kids with me, so total 4

i liked the layout of the hotel, had laundry and snack machine in one area.

on sight vending and laundry

was totally peeling, faucet dripped, no security -back entrance doors were unlocked, kids running through hallways

ants in room, door to room was hard to close parking was poor

location was good and free parking is available. there is also washing machine in the hotel.

even after i provided the laundry list of issues endured during our stay

both breakfast and bar not open at time of my visit

staff, pool, room setup

very friendly and helpful staff. free parking. pool.

nice pool, really good hotel

also liked the fact that facility choose milnor washer extractors for their laundry

the laundry eo was centrally located

could have more available laundry machines and have earlier and later laundry hours

ample parking

bedding, parking, gym, breakfast

shower is amazing, delicious breakfast and got a early check in!

the worst wifi connection of all holiday inn. i had to input pass in every thirty min

was very helpful that we were allowed to take out our breakfast

the restrictor valve inside the shower head ) and the cable was out and i couldn't connect to the wifi it said

my kids found old french fries behind the end table.

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

it wasn t busy and we were able to swim with the kids each day

they were super friendly with my kids and helped them microwave late night snacks in their kitchen

location was great with two restaurants connected to the parking lot

that the pool gave my kids a rash maybe too much chlorine not sure

the room they gave us was across the laundry room and getting super loud at 6am

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

the only little thing is the hours (9:00 pm is closed ) for the laundry

the cleanliness of the bathroom, the proximity with the laundry made the room very noisy.

we were near the laundry room which we had to close the door since it was so dirty

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

the hotel is pet friendly and does not charge a fee

breakfast does not have more varieties and wifi used to drop a number of times.

room was busted up, van starts at 7am no food nearby room service was atrocious 'breakfast' was a

breakfast, (important for us) free wifi, (also important, to stay in touch with our grandchildren) clean, quiet

very outdated, ac not able to reduce humidity, bad wifi, work area extremely noisy

booked directly with hotel so we could get a late check out - when booking they said it would be perfectly fine

the door leading from the parking lot to the hallway was supposed to be locked, but never was

the pool was super warm and clean!

the swimming pool was amazing

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

00 for breakfast and my kids were so scared they didn’t even enjoy it or really eat

- free parking - quiet room - free shuttle from o'hare airport

parking full with cars with out handicap tags, parking on saturday was crazy

i love the pool they had! i also love the overall cleanliness and friendly atmosphere

breakfast. clean bathroom. nice fitness center. coffee on demand.

the room is so clean and big for a family. good wifi connection.

pet policy on hotel website does not state $50 per dog, as do other hotel websites if hotel policy

breakfast great

husband, kids and i stay at this hotel this past weekend and realized that we left something at the hotel

attractive golf club with clean and comfortable rooms, good breakfast, and friendly, helpful staff

location of the hotel with a surrounding greenery and golf course

beautiful room with awesome view of the golf course! loved everything of the glen club

situated on a golf course

the wifi was terribly slow

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

kids running on the floors all day and night keys not working to room poor lighting in th

the atmosphere was nice. the kids liked the pool and the gym

cleanliness, courteousness of the staff, indoor swimming pool and exercise facility. location

parking lot area is a bit rough and traffic but your on a main intersection.

dirty laundry was left outside my door for over 4 hours after my room was cleaned

like the bed and room, they allowed me early check in

it was in a closed off space in the basement with some offices and a small fitness center, didn t have any

temp in pool area could have been warmer

with bar and restaurant right there you aren&#

beautiful service, very clean, delicious breakfast, adequate parking, best overall experience!!

only downside was intoxicated adults at the poolside letting their kids act inappropriately in the pool

queen suite was extremely roomy with a full kitchen

gym small

gym was excellent!

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

nice location, roomy parking, easy check in-out

the staff was friendly, the beds were comfortable, and the breakfast was delicious.

the breakfast was very good with a lot of options.

the front of the hotel is a dead end parking lot

well presented breakfast and the laundry facilities were great

pool, spa and gym were pretty good. walking distance to shopping mall.

hotel has the same type of breakfast, gets boring after a while especially when staying for an extended amount

spa bath was to small it not really made for 2 ppl but me and my partner made it work and i m 6

the free breakfast

guest laundry

room service is not very responding

no restroom near the pool.

nice gym on first floor next to a clean and warm pool in an attractive space

pool

the suites are like home since they include a full kitchen and the beds are always comfortable ensuring a great

kids slept on the fold out couch, no complaints

friendly staff. great breakfast selection. comfy, quiet room. full kitchen.

parking spot was rather far from the door. could use more lighting outside.

or proximity to nw campus was further than some hotels, but nice to not have to pay for parking, and it was in

free laundry and pool and the exercise room, adds to the positive experience

nice laundry with no charge to use machines

the laundry facilities were very good and the availability of a fitness centre and a pool was excellent

breakfasts were very good. nice amenities. clean. nice pool. very nice complimentary laundry.

free onsite laundry is a huge bonus

wifi is not excellent, so that's problematic

wifi was unreliable especially in our room. had a kitchenette but no dishes/silverware

wifi wasn t great

, a tiny round bar of soap and that was it

room rate than i was charged; window was left open when i arrived mosquitoes in room; unsecured wifi; free

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

greatest location, and great bar for drinks off the lobby.

very nice room and bed. loved 2 closets and kitchen

the outside entrance room was onveniently located with parking

the bed was very comfortable and the space in the room was nice with a kitchenette available

wi-fi available, and no change machine in the laundry/vending machine room

most of the laundry equipment was out of order

pet friendly

fridge not the best but worth prices i paid online considering it has a kitchen and stove

room service once a week

nice rooms, great pool and hot tub, wonderful workout facility

it was a great stay kids loved the pool and the breakfast was great also :)

great staff! great pool! comfortable room!

hotels fault but alot of kids during this stay, and we couldn't really enjoy the pool or hot tub

no pen or paper or wifi or microwave to heat up food

they sent me on a wild goose chase to find the coin operated laundry room

there isn't any information; saying laundry rooms compared to previous best western

thank half the dryers didn t work so it took forever to do laundry

it has free parking, free internet and $9

it was okay. there was working wifi and tv at least.