well presented breakfast and the laundry facilities were great

pool

good breakfast. clean facilities. friendly staff.

the wifi signal is poor. the location is far from the down town

the amount of space for parking was good and was in a good location out of the big city

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

would love to see muffins donuts for breakfast as the kids didnt want oatmeal etc

pool under renovation at the time.

good location,clean,free parking and complimentary breakfast.

rooms are spacious and well appointed, with large sofa area, small kitchen unit and desk

didn t have a lot to choose from when he came to room service and food

outdated. air did not work properly. very warm sleeping. bar but no bartender.

there was people just sitting in hallways and kids for a group trip running back and forth

workout facility was less than desirable but as we were leaving i found out the main gym is in the spa building

gym had a bad echo and offered no music options, so it made a bit of an awkward experience when in

my room was by the laundry room and i could hear it all evening.

a lovely view across the lake , a very welcoming lobby area with modern stylish furnishings , bar and grill is

friendly front staff -great pool

to find parking

i liked the pool, the gym, the very helpful staff

excellent neat with bar and indoor swimming pool

clean, quiet, friendly helpful staff, excellent complimentary breakfast, nice selection of nearby restaurants

the swimming pool water it's cold!!

the most i enjoyed was the comfort of the bed and their breakfast variety every morning

i complained and was told to wait 2+ days because a manager was unavailable kitchenette wasn't properly stocked

absolutely no parking spaces available for paying guests.

facilities and cleanliness of the hotel shuttle bus service to airport

would be nice to have an airport shuttle

nice hot tub/pool area! room was clean!

breakfast was good. airport shuttle was good.

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

hot tub, pool, free parking, in a nice remote quiet area.

hot tub, pool, free parking, in a nice remote quiet area.

plenty of parking. very clean property. landscape is very nice.

the pool was a bit questionable. the rooms need remodeling.

i called the front desk 3 times about a wifi issue and no one answered

the room service breakfast was ok

hotel has an indoor pool and outside pool

room were quiet without kids running around at night

hotels fault but alot of kids during this stay, and we couldn't really enjoy the pool or hot tub

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

the cable and wifi kept going out

the wifi was awful. it goes and back anytime

that great, no kitchenette like other best western locations, and most of the equipment in the gym were broken

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

overall was a great experience and my kids enjoyed their

location, breakfast is very good, and pool and whirlpool saved me

laundry on site was very convenient

breakfast was good, very convenience and easy location for my visit purpose

served breakfast

pool was not open

highly recommended. clean, good breakfast

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

one staff even did his own laundry while cooking himself a meal in the room by the front desk

the laundry machine didn't function very well.

advertised as kettle , coffee machine in the room. in fact , no wifi is not working whole day.

parking lot was extremely icy - it seemed like it wasn't shoveled all winter

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

the breakfast the eggs wasn't very good but i really have nothing to complain about

it was very clean the breakfast was great

wallbox ev charging stations!

there was plenty of parking in a well-lit parking lot

i love that my family was able to utilize the pool and the beds are so comfortable...

during my stay a room full of kids down the hall were going in and out slamming doors and yelling down the

extended pool hours.

price for hotel room with full kitchen, pool, gym, and breakfast

i didn't make breakfast but the location was great!

they also have a guest laundry where i could wash my clothes

wifi could be better.

the hotel overall was wonderful from the service, rooms, breakfast, and pool.... and so on!

room was clean, staff was great, good breakfast, nice gym

highly recommend, kids loved making waffles and fitness center is good

allowed pets, the room was clean and open and very comfy for my family with two kids and a small dog

the food we ate in the bar was very good and priced well.

clean, decent breakfast, free parking

the wifi is poor the cable channels is poor the tvs need to be updated

i have 2 kids with me, so total 4

easy access to room and pool

overall the hotel and room were very clean. spacious guest room. great location and parking.

we had dinner in the room and the room service was above expectations: fast and delicious

extra cost for parking ud83dude12

parking was a little tight on friday night.

we also appreciate having the laundry facilities

also, we wanted to use the on-site laundry, but the washer was not working

good breakfast clean and spacious

noisy kids

i had a pleasant talk with some of the morning breakfast staff

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

while swimming one of the pool light came out of the side of the pool with exposed wires while my kids and

the one downside was that decent wifi was only available at an additional cost, which i found to be outdated

the bar was closed and had to purchase our own stuff

while swimming one of the pool light came out of the side of the pool with exposed wires while my kids and

like a musty smell, they put me next to the laundry room where there was noise all the time

as a single mom who was traveling with my nine year old, if the drunk men fighting in the parking lot was not

it had a small pool and no jacuzzi

rooms were spacious clean and nice i like the pool and like having to make a reservation

the pool area was very cold. it cut our pool time drastically.

no guest laundry room

no laundry .tv service is slow.

everything except no laundry for guest ! that s extremely hard when staying a week or more

please also be reminded there is no laundry in the hotel

wifi sucks

clean rooms, convenient laundry facility, nice friendly staff.

breakfast was solid, self service laundry.

the only ice machine was located on a lower floor in a laundry room

swimming pool and gym closed because of the corona virus

of course one thing that i looked forward to was taking a relaxing dip into the spa area but i get that it was

there is coin laundry on site

having access to laundry is good too

laundry was cheapest i have ever seen

room spacious room good breakfast laundry area clean and all machines working friendly

laundry service

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

wifi in the room was not working too well

i love the pool they had! i also love the overall cleanliness and friendly atmosphere

very clean, well located hotel. nice pool, great breakfast and restaurant

wifi wouldnt connect half the time, the pool had bugs in it, food was overpriced for what you get

pool, starbucks in hotel, easy parking, friendly staff

bar and nice pantry to buy a couple of important items

booked directly with hotel so we could get a late check out - when booking they said it would be perfectly fine

swimming pool, balcony

quite very clean and relaxing in the pool

to pick up my laundry room whilst large was a little tired room key stopped working twice during

my room smelled like wet laundry

lastly the wifi was horrible, if i m paying over one hundred dollars to stay somewhere i expect the wifi

the parking is kinda confusing because there is construction going on

gym and swimming pool were convenient

the only issue we had was finding parking when we came back late one night.

no indoor pool

easy to find. very friendly employee. pool was clean and refreshing.

the layout was awesome, bed very comfortable. i loved the kitchen.

the breakfast and the pool

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

the only other thing was that we were there the dsy after a big snow and the parking lot was pretty slippery

didn t like , you don t change the water in the gym always darty, my wife got sick the time that she drinks

bathroom had enough towels for all of us housekeeping kept our beds made & trash cans clean parking was

had a clogged bathroom sink that was filled to the brim with water and there were roaches in the kitchen

laundry facility could use a little work

we were near the laundry room which we had to close the door since it was so dirty

the only little thing is the hours (9:00 pm is closed ) for the laundry

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

laundry on site was useful

maybe a laundry soap vending,but otherwise my staycation was great

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

hotel breakfasts could be more creative.

i like the breakfast u had

great and reliable shuttle service. awesome breakfast, awesome staff.

breakfast was excellent with lots of options

gym made me a little disappointed

shower is amazing, delicious breakfast and got a early check in!

even gym room was well-kept

guests that checked in friday night were loud and let there kids run up and down the halls til all hours of the

kids running down the hall screaming earlier but again not the fault of the hotel, more the people

and also the pool/ spa area was wonderful to go and relax your body

during check-in i was asked how many times i wanted room service to clean my room

the pool area was very clean and the hot tub was wonderful

no microwave in the room. no laundry facility .

staff was very friendly. pool area was big.24/7 food bar/coffee bar by front desk.

location, wildberry 4 minutes away for brunch, woodfield mall 10 minutes away, free parking and wifi, fast

the pool was really nice for kids

thank you for having free parking available for your guests unlike other hotels that charge for it

one thing that caught me off guard was that the shuttle was running not even each an hour and i had to take uber

pool is open

pool and jacuzzi also parking was very easy

free wifi and breakfast made this hotel the best price around the airport and the free shuttle was fantastic

no shuttle to airport o'hara

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

they did say that they allow pets

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

second floor room and the high fee for pet.

mention of a $100 nonrefundable pet fee

free breakfast. nice clean room. indoor pool and jacuzzi. wonderfull hotel staff.

content of the breakfast was fine, but very messy

gym is basic (3 machines) and pretty tight if you want to use weights

gym was too limited.

best thing about this hotel is the breakfast buffet

laundry facilities

laundry not working and i really needed it

big lot. comfortable rooms. fridge & microwave. laundry.

guest laundry did not work

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

dirty laundry room with clothes scattered all over

my little family sure enjoyed the free breakfast with choices and the pool

hide away bed was not useable for my kids

the fireplace did not work

and a nice hot breakfast too

exactly what i was looking for!! a nice kitchenette with bed in different area!

i wish the kitchenette area had more silverware but that isn t a big concern

loved the room, breakfast, and pool

people drinking in parking lot all night.

best thing about the hotel was the lagoon and the room service

the parking lot is not in great condition.

accepted pets.

breakfast better than other hi express stayed at

free parking

the room was a decent price and there was ample parking around the sides and back of the property

pool table, jenga, cozy couches, tables to sit at

it wasn t a problem for me but if someone had kids or dogs with them they wouldn t want the wiring exposed

just the parking spots are to tight

hair around drains in pool area but was cleaned by the next morning so this is neutral not negative

was no microwave in the room and the pool hours were kind of early

convenience as we were there for dance free shuttle to woodfield mall and surrounding shops

parking ,had to park off site (mecum auction)

the amenities were closed and the restaurants were operating on limited times, and there was no room service

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

nice lobby and bar and very comfortable bed. quiet and used the workout room and hot tub

no info in room about amenities... no wifi instructions ac was loud

clean room, pool and workout area

the pool was warm clean and open late. nice size tv and very clean roo with a great view.

i would have appreciated being able to buy quarters for the laundry with my debit card

they have a laundry room for guests and a fitness center

thank you for having working ev chargers! we ll always stay here because of those!

highly recommended, clean room, good location and nice breakfast.

the wifi at the hotel was terrible

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

there is no guest laundry

under construction, no breakfast pool or laundry facilities

the room was also near the laundry with very high humidity

the bed was king size and it smelled like fresh laundry

of parking

breakfast was bland.

breakfast was great as

the fireplace and jet tub in our roon

i appreciate that towel & sheet laundry is a conservation issue but they do not even enter the room to even

a very old one, carpets look horrible, and no restaurants and laundry in the hotel

laundry not working, construction in the middle of the lobby

this hotel for the pool for the kids

my kids can t even use their ipads

the laundry facility and the non working hot tub

and gym are under renovation which i am told only when i was checking-in with my family and with all my

wish they had a fan in the gym

the street entrance and parking lot needs resurfacing

like everything we enjoyed the pool, bar and cleanliness in this hotel and the personnel was fantastic

laundry facility except some contractor picks up and drops back in 24 hours

laundry service said same day, but did not deliver as promised but still charged for service

i asked if they had dry cleaning/laundry service

was no laundry service and this was very inconvenient

location was the attractive quality at the outset and the facility was easy to reach at 1am with kids - just

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

you feel you are in a laundry cleaning area

squeaky beds. old and dirty laundry room.

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

clean towels housekeeping had no time to do laundry

about this stay was amazing, i loved that there was a laundry room available to guest

laundry service (the machines) were ridiculous to use

could not get connected to any of the available wifi.

she also know that my kids are going to concert so she also provided them with the room facing the concert hall

gym is a little small far from city, but close to highways and train

advertized public laundry but only starbridge customers could use their keys to unlock door

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in

i liked the guests laundry which helped out during our stay

the , for this hotel, in the amenity, there is the laundry service

staff were friendly, room clean , beds comfortable as guest laundry

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

the shuttle service was very good and easy to use, laundry facilities are free to use

laundry

also, they have a laundry where i did my load and it just costed me $4

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

printer not working laundry room close

could only go one way when you pulled out of the parking lot. had to u turn to go opposite way.

great pool. very accommodating staff. good choices for breakfast

they had a nice, hot breakfast

it takes while to get to downtown and no laundry service

no laundry services or no laundry machines.

breakfast could be better

shuttle driver was rude

gym was too hot and the ceiling was too low, so that if you wanted to do a pull-up, you would have

our room didn t have a laundry bag.

no laundry

rooms, warm and clean swimming pool, friendly staff, great breakfast, comfortable beds, great shower

the pool and the gym are good and pretty new. room was ok. lobby was clean.

pool room was a bit cold during our stay

no laundry facilities on property. no restaurant.

there is no coine laundry

great breakfast. great wifi

to traveling, i called to get the hotel s pet policy

the space in the rooms the channels the pool

that there was no room service.

parking easy access. easy to find room.

my rooms were two of few on second floor over bar tables in the atrium where people drank and talked loudly

wish the bar was open later.

the drinks selection at the bar in the restaurant

elevator to all floors is very convenient as is the provided guest laundry

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

we returned from the concert, the lobby bar was closed

i enjoy and thank the fact that my stay was extended to a late check out of 2 pm

room service answering system. calls holding holding too long

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

large comfortable room. great lively public spaces, good gym. friendly and helpful staff

great staff. efficient check in service. quick room service.

the usual credit card info exchange, informed me of the hours of operation for the restaurant and bar and

and quiet, laundry machines easy to access and functionally good

it has laundry

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

also, laundry on the floor

the website advertises a gym and continental breakfast

that it had onsite laundry room

there was a vending machine with water/cola and ice and laundry on our floor

operated laundry

gym was great and wifi worked great

a two queen bed and upon arrival was told they didn’t have that available for me and my three kids

decent gym and good location if you are looking to stay near the airport.

nice warm indoor pool, good breakfast and free airport shuttle also included

updated, clean, friendly staff and wonderful breakfast.

sleeper sofa where the kids slept was of poor quality, not allowing for a good night rest after the long flight

waitress at the bar was super rude and loud to my husband

website stated laundry services-none available

the shuttle driver was terrible. he yelled at my kids and was a total jerk.

the pool also is very good if you are traveling with kids

room service if it is even available nice fitness center

felt a bit uncomfortable my kids are older and i would have went out and had a drink or something but i felt

laundry broken, no bath tub

th a nkful for the laundry room

cons were all about facilities that were not available, namely the hot tub and laundry

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

rooms were next to the laundry room

crowded parking, self serve laundry not working,

room, breakfast, clean

coffee and tea are always available and i use the gym, they are so clean

it s nice that they have laundry for guests

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

thought the place was perfect and you can easily find parking but the parking lot does have lots of potholes

beautiful indoor pool but it was closed due to covid-19

to change my own sheets nothing was a complete service bait you in then tell you they don't offer room service

needs update: front has no place for luggage storage, no laundry room, entire place feels old

friendly staff, went above and beyond for my family (travelling alone with 3 kids under 5 from new zealand

close to my job and room was clean limited space for parking

shuttle picked us up from the airport

friendly staff, went above and beyond for my family (travelling alone with 3 kids under 5 from new zealand

location view and gym/pool

very clean, very modern, airport shuttle, restaurant

there is a gym on the top floor which our room was below

i even had a pet friendly room and at other hotels those are normally kind of grubby

ordered breakfast from room service and enjoyed the portion sizes and quality of the food

it took exactly two loads of laundry to get the scent of mildew out of my clothes

laundry not accept credit or debit cards

location laundry service printer services

thought i booked a room with two beds in a hotel with a pool, clicked on the wrong room during booking was unable

there was a big bar going through the middle almost like we were sleeping on a pullout couch with lumps all

as it is near i88 355 close to oakbrook mall and eateries room was clean bed was comfy plenty of parking

good breakfast. ample parking

my kids always enjoy the pool, this is the reason we come here.

hallway carpets on first floor very dirty.

i loved the pool