no laundry facilities

no laundry room

main entrance is very narrow and through the laundry place

no laundry facilities.

laundry would be nice.

it is nice having a laundry facility there, but there were only 2 washers available

laundry facilities were convenient

the full kitchen was well equipped allowing me to maintain a healthy diet.

did not attend the breakfast.

freshly painted walls in the rooms and hallways, updated kitchen appliances and counter tops, and the bathroom

pool was amazing!!! clean n warm!!! my kids enjoyed it very much and gym was nice n super clean!

good breakfast. ample parking

i loved the pool

pool, restaurant, business center, comfy beds.

clean, friendly staff, easy parking and located where we needed to be.

it rained and no covered place for my pet to pee n poop

the gym could use more weight equipment.

tv should be updated that you can access streaming services especially with kids

clean place, perfect location, and pet friendly

the room with 2 queens for our adult kids was great but our room wasn’t ready until after 330 and we were

pool was too cold and there was no laundry room

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

wasn t a full service hotel. no room service or laundry service etc.

there were no laundry facilities.

no laundry onsite

due to covid the pool wasn't open, which is understandable.

at happy hour with the open snack bar is a little unsanitary

breakfast buffets had a ton of options and was delicious

also no hot tub open the gym was a bit different from last time too

when i stayed there i called room service and guest service my role times to order room service from 8 pm until

pool to small

i like the ability to schedule my kids swimming times. it really helped with planning.

that is ridiculous and the reception also charged for data service(wifi)

the pool wasn t open to guest

beautiful courtyard and good size pool for the kids

the next morning the maid said laundry wasn't done to give extra

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

laundry on site.

location- right off 355. adequate parking. restaurants and starbucks very close.

the best thing about the hotel was free wifi.

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

the rooms are amazing free breakfast free laundry 24 hour pantry

pics provided of laundry and trash we took out

kitchen dvds players, free laundry

they even have free washers & dryers for guest laundry

no laundry

needs updating and laundry room

no laundry room.

there was no laundry room but in all it was a great stay.

i am not complaining they do not have guest laundry

kudos and thanks for having laundry on site

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

could use two laundry machines. ty for great stay

lack of laundry units on site

hotel had laundry facilities

guest laundry

need to pay for wifi

the smell the location and the pool

was clean and full of amenities, full bar, awesome gym on 2 sides, pool, sauna, all suites room, near great

pool facilities were wonderful, but we did notice that the pool floor (bottom of the pool inside)

shower/tub needs a slip-proof floor mat! very dangerous! breakfast buffet lacks fruit!

pool area floor needed cleaning.

parking was an issue due to resurfacing of lot

outside pool still down :(

didn t make it down for breakfast but friends enjoyed it. my room was exceptional

breakfast was excellent and available early in the morning

breakfast buffet

clean, easy parking, quiet, easy access to restaurants, food, location felt safe!

restaurant was closed. no room service.

pool water could have been warmer and hottub jets didn't seem to be working correctly.

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

laundry room could be cleaner

the one laundry washer was not working

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

first room i had dirty laundry was out side the door and a big party next door

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

hallway on 2nd floor smelled terrible from the laundry area.

needs larger laundry room.

clean swimming pool rooms lobby area and great breakfast

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

location and layout the gym is open 24hrs and they have a full gym

pool outside and hot tub was so crowded we didn't even attempt

gym was amazing for a hotel

wifi was unusable it was so slow and the carpet was stained everywhere

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

the restaurant and bar were not open

needs a bigger gym!

sleep because of wild kids running doen halls unattended

there was no cell service or wifi in the banquet halls

clean facility kids enjoyed the pool

pool

didn't clean the pool or jacuzzi at 4:00pm so the people that came after 5 were in there for those who wanted

had to ask for room service daily

the gym is fine, and breakfast area enjoyable with really nice staff

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

kids and myself were disappointed with the cleanliness of the pool

helpful desk and bar staff

bar and restaurant were closed

the bar restaurant was great

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

prices at the convenient snack bar were so expensive it was stupid to buy

were upgraded to hilton suites due to kitchen, dining closed at hilton garden inn where we originally had a

for it to be a pet friendly hotel, it smelled great

he had no idea the caucasian woman & kids were with me

ordered coffee room service 6am didn't show up till after 7am

were very helpful and friendly always and shuttle took me to the mall and to run errands all the time

it was date night for me and hubby kids free

limited access to room service for breakfast requiring 24-hour notification.

right next to the mall and several great bar and restaurant options to choose from

also ordered room service and wasn't told i had to pay with cash until food arrived

bad gym and non operational pool while still advertising it on the websites.

shuttle is limited and wasteful

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

the snack bar was very limited or barely stocked and very inconvenient

maybe a laundry soap vending,but otherwise my staycation was great

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

laundry on site was useful

bring your own as sometimes reception understandably runs out) hotel has indoor heated pool and gym, great for

breakfast was supreme very clean area and an attendant to help you with your options i believe her

are tons of things to do without ever leaving the property from swimming to bike riding to golfing

the lounge, bar and fireplace were wonderful

great location. wonderful place for walking and having a pet. lacks staff.

plastic silverware and by the way we wish the customer service at the front desk and valet to the pool and spa

i do not mind kids or dogs, but the relentless in and out door slamming and yelling in the hall was unnerving

roomy it’s different things to do for adults an kids it’s a great experience to do to get away we’ll be

also, when me and my kids went to the pool it was not over crowded

only thing is the counter in the kitchen area wasn t as clean as it could have been but since it s still a

one night we went to the pool where there was at lest 15 young kids with 4 adults

that it has a kitchen with all the appliances and bed was very comfortable

guests that checked in friday night were loud and let there kids run up and down the halls til all hours of the

good breakfast. gym. clean.

pool could have been better cleaned.

kids running down the hall screaming earlier but again not the fault of the hotel, more the people

and also the pool/ spa area was wonderful to go and relax your body

guest laundry did not work

mini fridge, microwave, tv, laundry room, ample parking

laundry not working and i really needed it

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

laundry facilities

very little i did not like. did need plastic laundry bags !

housekeeping was folding laundry in a conference room

a great bonus was the self-service laundry room very convenient for longer stays

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

nice staff. breakfast offerings were great.

the lobby and parking lot are clean

quiet and clean. delicious breakfast. bed linens were very comfortable.

gym equipment didn t work. sink was broken

it is a fairly quiet hotel with a room facing the parking lot

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

kids running on the floors all day and night keys not working to room poor lighting in th

hotel with gym and outdoor pool (seasonal)

cross 83 if traveling northbound so it is best to travel west on north ave and cut through the parking lot for

pool and hot tub water are checked daily and pool area is always clean

the hotel is super clean including lobby, restaurant, and laundry room

wifi worked very well without a hitch

breakfast was tasty and you had many types

the pool area didn't seem as clean especially where people step and put their feet.

clean, modern...loved the kitchen

room did not have soap, hand towels, laundry bag

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

we had to wait for laundry to get finished

there were rose petals under around the bed and fake eyelashes on the nightstand, it was disgusting

great pool and spa. lovely breakfast buffet. spacious king room.

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was

room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff

argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best

some parts of the facility like the gym were a little dated and furniture in room a little worn.

the outside garbages emptied more regularly to prevent trash over spill & pet bags provided

parking seems more on the side of the hotel versus in front of the front doors

we wished they had a hot tub in the pool area but the pool was nice as we had it to ourselves that night

did have a working pool which my kids enjoyed

it was a prom going on so was busy and parking was crazy

1130pm someone in our hall kept letting door slam at least 7 times and this morning at 730am kids running and

kids loved the pool.

for a weekend stay over: nice size pool and whirlpool, nice bar and the best sunday champaign brunch ever

when allowing customers to book for some big school event they should find a way to keep the kids away from

wi-fi available, and no change machine in the laundry/vending machine room

most of the laundry equipment was out of order

good location. ample parking.

room was clean and comfortable, staff was friendly and parking was free

was continental breakfast every morning between 6a-9a

they sent me on a wild goose chase to find the coin operated laundry room

there isn't any information; saying laundry rooms compared to previous best western

thank half the dryers didn t work so it took forever to do laundry

facility was not up to par: toilets, wifi, we were not advised of the major remodeling underway

wifi never worked, kept disconnecting

clean and hosts were so nice . pool was clean and warm .

accommodated our request for late check

close to my destination. nice pool and gym.

everything was perfect!! but the cold water in the swimming pool.

the location was great! the breakfast was good, my kids loved it.

wish the bar was open later.

the pool and hot tub were just perfect, room and bathroom very clean and food excellent

pool was warm and hot tub was large.

that there was no room service.

like cigarette smoke because there were people smoking right outside of the door leading to the parking lot

great place. nice bar and restaurant to be at if you have some time to kill while on the road.

rooms were very clean, professional staff and the amenities were great, especially the bar area

i ordered in room service, which had two extra service charges on it

i wish i had been on a floor further away from the groups of soccer kids

nice clean hotel, staff very friendly , nice bar and bartenders very attentive

printer not working laundry room close

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

great place. good breakfast. nice pool. little older but well kept. staff was excellent.

breakfast was cold

we weren't able to enjoy the pool/hot tub this trip due to time, but have stayed before

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

walking through laundry room to go up the stairs.

wifi didn t work the entire time with the tv so weren t able to access netflix or youtube.

food was good. place was clean and pet friendly.

the bar staff at the complementary reception was not very friendly

problem on wifi

enjoyed the breakfast, pool area and comfortable space

was missing a jacuzzi in the pool area

nights we were there, it was nearly impossible to get parking because they had events happening in the hotel so

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

the pool is shallow and very tiny, as is the gym

i was given a king room and we needed two double beds because we have 2 small kids and need extra room

i could hear someone getting sick in the room next store and kids in the hallway

pool area clean and fun for kids

our sofa bed was very nice uncomfortable. kids had to sleep on our bed

we ordered pizza from outside for the kids but had no paperplates or eating utensils

small gym but with some free weights which is great

it seemed more like a snack bar and

it was very useful to have the laundry facilities

location staff modern clean good lighting pretty landscaping laundry breakfast conference room

desk didn't have quarters for using the guest laundry machines

room service

navigating the parking lot entry if turn was missed, had to merge on freeway to loop back around

breakfast was included, and free laundry on site

- big rooms and beds - accessible swimming pool - good breakfast - useful laundry service

but if they knew to let guess go into the elevator first and not to ride together with the hug laundry basket

laundry service was free so that was very nice

pool is outside only but clean and nice

i didn’t like that the spa pool was for hotel guests also. several kids so not quite quiet.

workout facility was less than desirable but as we were leaving i found out the main gym is in the spa building

very nice golf course setting

huge disappointment for my kids and my wife really wanted to use the spa

my toilet in the first room i was in over flowed and me and my kids had to switch rooms at 2am because there

free breakfast. nice clean room. indoor pool and jacuzzi. wonderfull hotel staff.

nice kitchen plus a separate bedroom

kitchen, sitting area, bedroom, and sink separate from toilet and shower for ease of use

guest room layout with a separate master bedroom and a nice living area and kitchen.

room was clean ,comfortable, kitchenette was perfect

clean, spacious and laundry facility

things like the pool being busy, but i was disappointed with the number of unsupervised kids in the pool area

kids indicated the pool was ok

loved tha pool beds felt great

kids running around in pajamas,no shoes noisy.

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

the bed and pillows were comfy and the kids had a blast in the pool and whirlpool.

second floor room and the high fee for pet.

they did say that they allow pets

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

i needed to use laundry machine and dryer and they were not in service yet.

that the counter didn't carry quarters for the laundry machines.....

clientele and the ignorant people that let there kids run around and do whatever

cleanliness and breakfast

the children were free to run about the facilities and would stall elevators, try to pet dogs, yell at each

there was a buzzing noise off and on all night, possibly from the laundry room

gym,laundry

disappointed the bar and restaurant was open

gym,laundry

i love that they are pet friendly

i loved that i could do my laundry too

no hooks on any doors or bathroom to hang your cloths (a personal pet-peeve of mine as i despise hanging my

parking lot is an accident waiting to happen

pet friendly

was advertised with an omelet bar that did not exist

having guest laundry and a snack bar was convenient

a reasonable cleaning policy, the amenities include a basic but working and inexpensive guest laundry and a safe

staff, the free laundry for guests, the room, the location

good location lots of parking better than average buffet breakfast rooms are big beds are great.

access, plenty of parking, great access to highways, near mall, good breakfast and a very friendly staff

room was big and had a full kitchen

good breakfast and nice pool

super friendly staff!! very nice breakfast. good location for my needs.

also the pool was very warm & the elevators definitely freaked us out

kitchen

free continental breakfast was a real plus

sign posted not to take breakfast to your room?

no pool

the breakfast needs more than just carbs.

breakfast so bad

pool area

not like being told that they would be a $50 hold i'm a credit card in case i use room service they actually

to reviewers who complain breakfast wasn't included - it's in the description

the bar area was great the gym was awesome with the glass window

the shower was hot. plenty of parking.

needs update: front has no place for luggage storage, no laundry room, entire place feels old

friendly staff, went above and beyond for my family (travelling alone with 3 kids under 5 from new zealand

shuttle driver (from o'hare) was an angel going way beyond the call of duty

wifi worked well

clean facilities, breakfast included & huge bathrooms

provided me an early check in accommodation, they worked with me for my cash deposit because i lost my debit

pool and hot tub were a hit for both the adults and kids

requested to have the pool temp warmer

pool and hot tub were a hit for both the adults and kids

attendance at bar and restaurant

breakfast, laundry service, pool, extra space

my kids enjoyed the pool- extended hours, love that

unfortunately there was a problem with the pool and we couldn't swim

there were a lot of high school kids there for a tournament so the breakfast line was big, but it moved quickly

is good, and there's a target right in front, which is very helpful if you're traveling with kids

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

the laundry has become expensive - over $5 to wash and dry a single load

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

door going outside to the parking lot was very noisy

courtyard, fitness center, bed, balcony

would be nice to have an airport shuttle

shuttle ran too late to catch our flight so we had to rent a car

breakfast was good. airport shuttle was good.

rooms were next to the laundry room

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

crowded parking, self serve laundry not working,

friendly staff ...shuttle was great.. clean and comfortable rooms

place i recommend any one to book quality inn they re room and staff were amazing and they re gym was great

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

the pool was great for the kids

room smelled as if a pet had been in it (ie wet dog)

the breakfast was also very satisfactory

it was nice to have an indoor pool for the kids to enjoy

my room was by the laundry room and i could hear it all evening.

kids had fun at the pool.

hotel was so cold, we could not let the kids get in the pool

i loved the location. how polite the staff was the breakfast, pool. very comfortable

loved the bar at the hotel, liked the pool,liked room service option

to stay on the 5th floor this time and, with kids, that can seem so far away from the door

high class, we got it for the pool but we didn t even get to swim (not the hotels fault, the kids were too

did not have breakfast at the hotel, but enjoyed honey berry restaurant across the parking lot

kids everywhere, noisy at

pool was too cold

laundry out of order

cons were all about facilities that were not available, namely the hot tub and laundry

th a nkful for the laundry room

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

laundry broken, no bath tub

we asked for a quiet room and was next to the exit door to the elevator, restaurant and laundry

breakfast was a joke 2) the wifi constantly dropped out of reach 3) my room still had leftovers in the fridge,

the first time ever that could not connect (actually i am writing this message connected to the wifi in the

and more then 75% didn't have a hanging tag, elevators and halls smelled, wasn't told about no room service we

love that it has free parking with the attached garage