updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

the laundry has become expensive - over $5 to wash and dry a single load

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

requested to have the pool temp warmer

the pool & hot tub were dirty. both need to be drained & clean, especially the hot tub.

the on-site restaurant, coffee shop, and bar were great amenities to have on site.

why charge a room service charge fee plus 20% gratuity. i found that to be excessive.

pool hours are reserved this is a plus

clean, spacious and laundry facility

was nice really enjoyed my visit, my kids really liked the hotel made me look good

kids indicated the pool was ok

pool was closed

loved tha pool beds felt great

i needed to use laundry machine and dryer and they were not in service yet.

that the counter didn't carry quarters for the laundry machines.....

the breakfast was awesome

the breakfast was done very well for covid

beds were comfortable enough that even my kids fell asleep fast

are very comfortable, rooms are clean, staff is very friendly, pool is warm and relaxing

good gym and outside lounge area

my kids were definitely disappointed in that

could of used improvement were a few more options for the breakfast buffet at $12 and having the shuttle start

had discrepancies on the final bill for room service that was ordered on two days and it didn t add up at all

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

clean, updated, friendly staff, the pool!!

clean, great breakfast, nice staff, free parking and 10 minutes from midway!

pool was a bit small

pool was closed there was barely any hot water the toilet barely flushed the air conditioning

pool, people

sign posted not to take breakfast to your room?

dumpsters were overflowing and there was trash blown all over parking lot

breakfast so bad

there was a buzzing noise off and on all night, possibly from the laundry room

gym,laundry

location and room set up; pet friendly

we had a leak in a corner of the room, ,but we were able to get the pet fee waived

breakfast not included l, very slow room service

nice staff. breakfast offerings were great.

especially liked the cleanliness of the breakfast area.

breakfast was amazing! the room was so comfortable i really didn't want to leave!

down vehicles on the parking lot, nowhere to sit that was covered for a smoking area and it was raining

it is a fairly quiet hotel with a room facing the parking lot

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

very little i did not like. did need plastic laundry bags !

a great bonus was the self-service laundry room very convenient for longer stays

housekeeping was folding laundry in a conference room

wifi kept going out

it was kids and dog friendly as well

pool/ jacuzzi and gym are the largest and best equipped i ve seen

it was kids and dog friendly as well

the spa was so relaxing, the pool was such a nice scenery.

the hotel is super clean including lobby, restaurant, and laundry room

designated pet relief area was full of poop, which was disgusting

only wish the pool area had a hot tub, but i understand why hotels don't have them as often anymore

had red stain at head of bed, restaurant/bar was closed due to staffing issues, gym was not ventilated and very

great staff and clean rooms great wifi

beds were good. breakfast was great! while experince was wonderful.

place was great from the breakfast to the staff

also, when me and my kids went to the pool it was not over crowded

roomy it’s different things to do for adults an kids it’s a great experience to do to get away we’ll be

everything was nice, the kids had a wonderful time

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

late check in. bathroom small, no microwave, hot tub not very hot and kids allowed in it.

imagine you are slicing into a lack of lamb and then a group of kids in swimwear goes right by your table

didn't know that the outdoor pool closed early and the staff member saw that my kids were having soooo much fun

to covid there was limited room service availability

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed

i couldn t even let my kids in out of the pool unless an adult was holding their hands the

i didn t have to leave to go out to eat they had a food place and a bar there

the bar restaurant was great

kinda pricey and the hotel bar closed early in my opinion

spa services were wonderful

great location- close to shopping and restaurants clean facility spa services

ordered coffee room service 6am didn't show up till after 7am

enjoyed the location of the property and was thankful they could accept my pet

shuttle is limited and wasteful

gym -horrible

room service and breakfast

location bar and bartender was nice

that there is no pick up shuttle from o'hare airport

room by the laundry was not

they charge for everything parking food laundry

everything ...the room indoor pool

kids liked the pool. the room was nice. the size of the room was nice as well.

very friendly and helpful, the rooms clean and well stocked (toiletries, towels, etc), very good shuttle service

access to a guest laundry room

enjoyed our stay, the pool was nice (but small) and the restaurant had good food for decent prices

is an excellent service and room, gym and pool are very good but a jacuzzi next to the pool can be awesome

i liked the large rooms, comfy beds, excellent service and top gym.

cleaning towelettes in gym (they were dried out)

they sent me on a wild goose chase to find the coin operated laundry room

thank half the dryers didn t work so it took forever to do laundry

there isn't any information; saying laundry rooms compared to previous best western

parking was very close. i'm pretty sure someone sideswiped my car on the front driver side.

wifi can be slow at night

pet peeve of mine is parking charge; but by chicago standards, the $17/night is reasonable; there

our tired bodies stepped out of the shuttle into the welcoming lobby of the marriott

plus the proximity to midway airport was great as was the shuttle which ran every 20 minutes

the pool was gross

great shuttle service to the airport

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

caught a train into town was much appreciated the staff were very helpful and pleasant, and the pool was good

thing that was comfortable was the bed wifi did not work the bathroom was small no channels on

just for the guy to change my room just for the tv in the other room to be broken too there were kids running

the shuttle was very small and picked up a lot of ppl at 330am.

the staff was very nice the facility was very clean and the kids love the pool

the staff was very nice the facility was very clean and the kids love the pool

there was pet hair in my bed and mold in the bathroom

the way the employees talk to me an my kids i feel because of our race

they have an airport shuttle that comes every 20 minutes

i liked everything from the rooms, the basketball court to the swimming pool, it was nice!

the kids loved that the pool stayed open until 10 pm

the place was clean, the room had a home feel to it, the kids loved the pool and basketball court

the place was clean, the room had a home feel to it, the kids loved the pool and basketball court

free wifi, kitchen

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

of kitchen supplies and towels for bathroom

was met by a police officee in the parking lot because i had apparently been sitting too long finishing up a

no juice for breakfast

no laundry facility on site

it is dog friendly, eady to be able to bring our pets, and know that they are safe while we are out

no, the hotel was nice,shuttle was on time, room was quiet

close and convenient to airport and shuttle took us right to departures.

well equipped gym, good bed and breakfast, easy checkin and checkout

no laundry

just the no room service !

location, convenient shuttle from and to the airport, clean rooms and hearty breakfast

also you could hear room service talking in the hall outside our room about the other rooms and stuff people

location and breakfast was great

the sleeper bed cushions were off with what looked liked dirty laundry still on it

the second fine i used the she dryer it didn't dry my laundry

the food we ordered from the bar was very good

bed super comfy ac/heater worked great nice tv nice little gym and pool overall quite nice

also, it was winter, but i loved that you advertised mini golf

breakfast every day, no omlet or sunny side eggs, no mushrooms or beans, broccoli, etc expensive laundry detergent

room was very clean and the building was clean the breakfast bags are nice and i like the guest laundry room i

love that they had a laundry room for guest

suggestion: put a change machine in the laundry room; or better yet, the laundry machines to your room card

laundry facilities for cleaning clothes.

hallway on 2nd floor smelled terrible from the laundry area.

needs larger laundry room.

first room i had dirty laundry was out side the door and a big party next door

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

on-site restaurant is bar louie which is very nice and open late (1 or 2am)

for it to be a pet friendly hotel, it smelled great

they dont have those heath bar at rhe front anymore

place was just amazing from security to the cook to the room service to the front desk clerk

pool was nice, my daughter had a great time

i traveled with teenagers and they really enjoyed the pool and the safety of the hotel

pool could be open longer

tub had grab bar but not really an accessible room

the gym is fine, and breakfast area enjoyable with really nice staff

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

the pool was extremely cold.

pics provided of laundry and trash we took out

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

kitchen dvds players, free laundry

they even have free washers & dryers for guest laundry

loved the free laundry and gym facility

where on their website did it mention their evening bar and food service was going to be out of order do to the

that is ridiculous and the reception also charged for data service(wifi)

the room was still at rose petals from people before us

breakfasts wasn't worth the money to high and the kids didn't like it

the space the pool the customer service !

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

laundry room could be cleaner

the one laundry washer was not working

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

the next morning the maid said laundry wasn't done to give extra

laundry on site.

parking was available and very

great parking

hotel said we was gonna get breakfast and they always have great breakfast, but they had eggs potato s and

room service available for the price of the room

breakfast

staff at the breakfast bar had excellent customer service

i love the new look and was able to rest no kids running around

no laundry onsite

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

wasn t a full service hotel. no room service or laundry service etc.

pool was too cold and there was no laundry room

there were no laundry facilities.

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

big parking lot , as well for trailers etc , fair price

no wifi

sleep because of wild kids running doen halls unattended

i liked how they have a restaurant, bar and gym inside

no onsight laundry like many other places have

the pool seemed a bit cloudy/dirty, but it didn’t stop my kids from swimming and having fun.

i ordered room service it was late and wrong they messed up my order and then didn't answer to fix

wifi, bed

the guest was very loud kids running in the hallway could not rest.

the gym could use more weight equipment.

that the bar and restaurant attached to the facility closed at 10pm

it seemed pretty small for the size and the shuttle/valet parking was in the spaces closest to the door

the rooms are nice. there is a gym.

clean place, perfect location, and pet friendly

laundry facilities were convenient

it is nice having a laundry facility there, but there were only 2 washers available

the breakfast area was nice, but it would be good to offer regular white bread as part of the menu

the breakfast was very delicious everything was wonderful we also loved the kitchen

breakfast is all one could ask for

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

i appreciate dedicated parking for my own vehicle

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i

in-house italian restaurant and also a popular bar & grill

very nice room and bed. loved 2 closets and kitchen

no laundry service

no laundry facilities.

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

main entrance is very narrow and through the laundry place

laundry would be nice.

guest laundry

free wifi means only lobby area...

no free breakfast

for an extra 30 minutes, parking pass 5 dollars

$5 parking fee. why is that necessary?

didn t make it down for breakfast but friends enjoyed it. my room was exceptional

pool area floor needed cleaning.

parking was an issue due to resurfacing of lot

clean, friendly, great breakfast, and tons of amenities within 3-15 minutes

the outdoor pool was not open. i wish we would have known this prior to check in.

no laundry

needs updating and laundry room

i am not complaining they do not have guest laundry

needs laundry room

there was no laundry room but in all it was a great stay.

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

could use two laundry machines. ty for great stay

kudos and thanks for having laundry on site

hotel had laundry facilities

lack of laundry units on site

, a tiny round bar of soap and that was it

room rate than i was charged; window was left open when i arrived mosquitoes in room; unsecured wifi; free

wifi was on and off

wifi is not excellent, so that's problematic

wifi accessibility could be improved.

pool closed at 10pm on a friday evening so my kids did not get to swim.

the room was not cleaned on the second day of our visit even though we requested full room service

they never offered me breakfast and they never mentioned it to me

clean rooms with a great pool and excellent hospitality

restaurant and bar had excellent service

the scenery the bar the pool table everything

impressive modern decor!! love the gym. enjoy having a bar in the lobby!!

kids running down the halls loud late at night

modern look & feel. comfortable room and clean . pet friendly.

and 2 kids died on a 4 wheeler in your parking lot while staying

pool ,room ,fitness center, house keeping, service desk, and the bar .

went to celebrate my daughter's 10th birthday and the gentleman put us right across from the pool

pool was amazing!!! clean n warm!!! my kids enjoyed it very much and gym was nice n super clean!

restaurant and room service was delicious although pricey

they also had a 24/7 gym and heated indoor pool

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

room were having loud sec and banging on the wall with the headboard of the bed i also had my 2 kids with me

cleanliness, courteousness of the staff, indoor swimming pool and exercise facility. location

kids running on the floors all day and night keys not working to room poor lighting in th

the atmosphere was nice. the kids liked the pool and the gym

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

no fridge or laundry facilities

ordered a smoking room recieved a non smoking room

wifi connect all my electronics continue to tell me avoided poor connection

before i could stay in it with my pet i had to wash everything down, the counters, the floor

the pool was a hit with the grand kids

it was nice the kids enjoyed themselves

the gym had cobwebs and layers of dust throughout

worth the stay was to expensive for everything to be closed ( pool, gym) closed the water in the room you had

room service was awesome!!