me and my wife got asked to leave the lobby after sitting down for 5 minutes or so waiting on our laundry, the

it s always huge, clean and laundry on site

room floor,batroom,the bed was old, laundry room,soda machin no good,room smells smoke

no laundry room that i can see, snacks over priced

laundry machine didn t work add the staff was not friendly

parking close to your room

the wondering of random people near the parking lot

no parking because most of it all blocked by construction dumpsters and vehicles

at night, when i open the room , no lights, all lamps unplugged, no internet, the hotel offer wifi free in all

wifi was almost nonexistent

we asked for a different non-smoking room and was accommodated with one

comfortable and clean rooms starbuck next door smoking rooms available

the manager was rude about the parking on the property

wifi was poor it had a weak signal and disconnected often

non-smoking i had to step outside

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

onsite laundry! great breakfast!

clean, great breakfast, nice staff, free parking and 10 minutes from midway!

cold room wifi wasn t good can t order outside food

seemed like a decent area and parking was easy

no onsight laundry like many other places have

fitness room, was very poorly kept, mainly because parents at the pool were allowing there kids to run from the

my kids enjoyed the pool and we all had a great time

a free shuttle was offered at the hotel,they dropped

i have 5 kids and it was comfortable enough for all of us and the staff did not bother me

didn t drain, no sugar for coffee, ran out of laundry detergent for onsite laundry

vending machine, laundry room if you need to wash

oh it had a laundry basket

good room setup, laundry facilities

the kitchenette and laundry

didn't have breakfast.

wifi is poor

had no wifi for my whole stay and spoke to multiple people about it and nothing was done

the free shuttle service was very efficient

the noise continued until 1am coffee bar was

access to a guest laundry room

i was able to use the pool for an hour and although not as warm as i had hoped it was nice to have it 'booked

friendly. efficient. clean. comfortable. good sports bar and good breakfast.

want the kids to swim but they want 50 dollars

all the staff was amazing and the pool was also clean

room by the laundry was not

they charge for everything parking food laundry

shuttle was on time

the bar was not open in the evening and there was no room service available despite in-room advertising that

everything ...the room indoor pool

can use some air in the pool area and as well for breakfast, they can switch it up with the meat, but everything

my kids love the swimming pool and how easy it was to access the swimming pool 10 out of

clean, kitchen in the room, nice staff, great breakfast.

clean hotel, and the free breakfast was very good

i traveled with kids so the refrigerator and stove were handy

breakfast is

walls are thin you can hear into other rooms and the lobby had kids everywhere playing in the halls and lobby

they have an airport shuttle that comes every 20 minutes

was on the second floor and the room next to me was very noisy because it was a bunch of kids having a birthday

arrived about 2 am with several kids

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

the shuttle was very convenient

thing that was comfortable was the bed wifi did not work the bathroom was small no channels on

they have a 24 hr shuttle to midway which was great

nice remodeled rooms and tgif restaurant and bar made it easy for meals.

suggestion: put a change machine in the laundry room; or better yet, the laundry machines to your room card

love that they had a laundry room for guest

laundry facilities for cleaning clothes.

breakfast every day, no omlet or sunny side eggs, no mushrooms or beans, broccoli, etc expensive laundry detergent

better access to laundry services.

no room service provided/ the room was never cleaned

loved the hotel decor, lobby, staff, pool

the pool was also at capacity or beyond all weekend

location, cleanliness & the bar downstairs.

great shuttle service to the airport

the sleeper bed cushions were off with what looked liked dirty laundry still on it

the second fine i used the she dryer it didn't dry my laundry

it was really clean, and pet friendly.

room service and bar hours need to be extended.

able to do a early check in and let us sit in lobby waiting for lyft to airport after check out for 30 minutes

no laundry facility on site

well equipped gym, good bed and breakfast, easy checkin and checkout

most importantly we are traveling with our 3 kids and two dogs and they put us in a room with an exit door just

wifi not given at the time of check and was not in the room

they provide a free shuttle bus to the airport too

no laundry

the location was great. i didn't go down for breakfast.

noisey guest , no room service

i loved the breakfast, and the dove

covid 19 shut down, no room service, no dining breakfast ud83dude12 no discount ud83dude22

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

the laundry has become expensive - over $5 to wash and dry a single load

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

pool and hot tub were a hit for both the adults and kids

the pool was nice, the rooms were great, the staff was helpful!

(i regret that i dont recall his name) the lobby entrance is very upscale and nice, the pool was great, and

with me for my cash deposit because i lost my debit card and on my last day they approved my late check out of

the outdoor space was also pretty nice but someone had it reserved for kids party so we had to come back inside

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

no fridge or laundry facilities

wifi connect all my electronics continue to tell me avoided poor connection

wifi in rooms is horrible

was supposed to be a non smoking room however it smelled like smoke

shuttle @ return @ airport was 60 minutes late!!!

the pool was a hit with the grand kids

worth the stay was to expensive for everything to be closed ( pool, gym) closed the water in the room you had

on the phone and asked for napkins that i was told no one was available to bring me any so my kids had to use

pool service and comfortable bed

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

wide and clean. good price. facilities includig laundry and dry machines.

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

the laundry room is absolutely filthy, i don't think they know what it means to clean

parking

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

beds were comfortable enough that even my kids fell asleep fast

updated, very clean, friendly staff, good breakfast.

clean, modern furniture, parking, option of contactless key.

clean, spacious and laundry facility

i traveled with kids and this place was an excellent choice

breakfast was not just some bagged

kids running around in pajamas,no shoes noisy.

no breakfast, no gym , no pool

yes you read that correctly the pillows they give you as comfortable as a bag full of dirty laundry

we were also across the hall from the laundry room

they also have guest laundry services, coins only but front desk can give you coins in exchange for cash

location, free breakfast and parking and laundry facility

cleanliness & breakfast bed was comfortable

was nothing i didnt like only that there was somepepole that were loud and hanging out in the parking lot but

the shower was hot. plenty of parking.

also weather was warm and pool was open

night the pool was closed so my kids couldn t swim but it was back open sunday morning and the kids got to

breakfast wasn t complementary

loved that it was pet friendly and we were met with furry friends and received a doggie treat bag for our dog

shuttle service bonus

wifi signal was weak in our room all the time

called earlier to see if we could check in a little earlier since we had been traveling with kids and we were

also, nobody in the office could ever provide us with a password for the free wifi, so they should probably

not care for all the people hanging out in the parking lot

i also liked their variety for breakfast and that they had flavored creamer for the coffee

staff was amazing i came on a sunday an needed an early check in due to going to a concert, they were very busy

pool was closed

pool was open breakfast was great and it was clean and comfortable.

flowers out front, parking, bananas and cereal, king bed

only outdoor pool

sign posted not to take breakfast to your room?

there was no eggs bacon or sauages for breakfast not a big selection

dumpsters were overflowing and there was trash blown all over parking lot

there was a buzzing noise off and on all night, possibly from the laundry room

gym,laundry

love the breakfast idea also $10 for adults and free for kids

location and gym

liked that this hotel has free parking lot for guests

continental breakfast good

nice staff and parking space.

early check in

the breakfast options

breakfast was horrible

no issues other than maybe having change for laundry room

too many random people hanging in the parking lot and weren t guests

i didn't use the wifi so i can't say how well it worked, but i do know most channels on the tv showed blurry

lot of prostitution in and around the building as security had to breakup a group outside in the parking lot

i was there for my sister's funeral, there were liquor bottles outside on the parking lot near my car

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

housekeeping was folding laundry in a conference room

very little i did not like. did need plastic laundry bags !

a great bonus was the self-service laundry room very convenient for longer stays

with a variety of foods offered did not use the swimming pool but it looked clean and inviting laundry was

traveling with our family pet, was on the 3rd floor.

what floor would i want my room, i informed the team member whatever floor was closer to the pool and he said

room is more like a suite with a fully equipped kitchen

the website it says a heated pool however the water in the pool was cold but the room was warm

only downside was in the morning the parking lot was a bit slippery even though it was coated with salt

they need to remove the ridiculous columns and revise and update the outdoor rock waterfall area -parking was

good location. very comfortable beds. friendly and helpful staff. easy parking.

shoutout to the valet staff who were brilliant, and valet parking is complimentary!

was dirty, entire place was being renovated, lounge is in a ballroom, grounds/parking lot is all tore up

well, everything was good. but they didn't had laundry services. but all good.

room service

pool location

complimentary parking and shuttle service is amazing

convenient great parking good breakfast

the hotel is super clean including lobby, restaurant, and laundry room

swimming pool. free breakfast. and awesome customer service

staff let us have an early check in.

the showers and the kitchen atmosphere in the room were super nice

having a little bar with dinner options on site was awesome

pool filled up with unruly kids on weekends

the spa was so relaxing, the pool was such a nice scenery.

the pool area was of particular interest and enjoyed every day of my stay

the spa and pool was a plus

the gym not being 24hours

had holes in the walls and very dark room, only one single bulb in room and one in bathroom, no wifi and in a

loved the size of the room, having a full kitchen was great with kids

only thing is the counter in the kitchen area wasn t as clean as it could have been but since it s still a

large rooms, cozy beds, free and good gym, good swimming pool

we woke up and had breakfast which was really good

also, when me and my kids went to the pool it was not over crowded

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

on-site restaurant and separate bar were very nice

the bed was very comfortable and the space in the room was nice with a kitchenette available

i didn't see anything about room service either

the wifi password didn t work but it wasn t a big issue.

thank half the dryers didn t work so it took forever to do laundry

they sent me on a wild goose chase to find the coin operated laundry room

there isn't any information; saying laundry rooms compared to previous best western

good parking

only positive thing about this hotel is that it is pet friendly, that is the only reason i stayed here

was still under what looked like renovation- no working ice machine on 2nd floor laundry out of order would have

when i awoke to get breakfast i was told breakfast ended at 9am.

cleanliness and poor breakfast

checked out around 9 am and didn t see any breakfast but i did enjoy my cup of coffee on my way out the door

one is very disappointed breakfast and one star

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

the outdoor spa hot tub

parasols or similar at the pool breakfast buffet very poor no room service waiters at outdoor cafe could be more

he has autism and every time i visit he always asks to go to the 'hotel' he even remembers 'room service' from

very nice suite and we had so much fun in the pool my kids enjoyed it

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

free parking, ok showers, no holding fee

of kitchen supplies and towels for bathroom

the kitchen in our room had plenty of space

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

was flithy and no room service for 3 days

clean, free parking. kids love the walking thru between two rooms.

i couldn t even let my kids in out of the pool unless an adult was holding their hands the

european travelers should know what hotel do not aware upon arrival -no cleaning room service daily, only upon

elavators- in clear view bar - right around the corner from the reception area room- clean, tidy, spacious,

had spoke to someone at the front desk about a late check out and had confirmed the time

ordered coffee room service 6am didn't show up till after 7am

spa services were wonderful

shopping, restaurants, great hotel bar and great relaxing rooms

wifi wasn t great

wifi accessibility could be improved.

wifi is not excellent, so that's problematic

we enjoyed going to the bar at night

wifi was on and off

paid extra to have breakfast included but because i needed to use room service, i got nothing for it

the place also had a bar in it so it was convenient for us

5-room service was not made after one night stay

room service and breakfast

the dining room and bar area was extremely nice

needs larger laundry room.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

first room i had dirty laundry was out side the door and a big party next door

hallway on 2nd floor smelled terrible from the laundry area.

the parking. later at night is hard to find parking

he had no idea the caucasian woman & kids were with me

the kitchen crew were way more attentive than the front desk, they made the stay worth wihile..

it was a snow storm and my kids played in the snow

there were kids running around the halls all hours

i didn t like about the property was that the television s barely worked, the wifi wouldn t connect, the

short stay so didn't make use of many of the facilities other than the gym which was good

the bar and food

the front desk staff amazing the room service amazing every thing was amazing!!!!

the pool was extremely cold.

had to ask for room service daily

laundry was extremely dirty

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

there was a coin-op laundry room for guests, but only one washer and two driers available

guests hanging out around the parking lot late at night

also, there was plenty of parking and the staff was very helpful

like the location and facilities, very spacious, with breakfast and nice towels and in house laundry facility

everything was available to me when i got snowed in. laundry, food, and an excellent stay

no laundry bags for dirty clothes that you changed after showering

laundry facilities, convection oven

gym and laundry facilities were also a great addition and excellent quality

it was a decent drive to the city but if you don t want to pay for parking you have to give and take

family friendly hotel with activities for kids in mind

when i pulled up to the hotel were groups of people with coolers in the parking lot walking up to the hotel

was great, we were welcomed with love music and everyone of all ages enjoying the bar area, pool table area and

we stayed 3 days with our kids and he was so rude to us when we asked a

the pool was not open, and the laundry facilities were also broken on the floor

weak and bad breakfast. no laundry

nice big clean rooms. fantastic staff. extremely helpful. laundry machines an added bonus.

received a room on the ground floor with parking outside my window and next door to the laundry which was in

) laundry was closed ( they said under renovation) but 2 machines under renovation i don t think