small issue with the laundry which was eventually positively solved

the wifi in our room was poor and kept dropping out.

breakfast lots of choice

very clean, lovely room, good parking and easily accessible, very pleasant hotel.

was perfect from parking the car ,plenty of space to the room and food staff were very professional, friendly

i couldn't access wifi from the room.

spacious and warm room comfortable bed excellent clean facilities: gym, sauna, steam room, pool and jacuzzi

the staff at the front desk are fantastic and the spa was exceptional - high-quality and services

pool was a bit small

great gym and good size pool in spa

phone didnt work as had not been connected to wifi system? so had to use mobile

good burger with a beer at the lovely terrace that you have where i worked due to nice wifi

there was room service but i had to pay a delivery fee for that

great for kids to run around

excellent food and small gym and grounds

+ bed laundry were dirty and old-fashioned

wifi in rooms in annexe would be an added bonus!

very relaxing bar area, nice and quite, with a wide selection of drinks

hotel has a nice restaurant if a little pricey and a nice bar area

wifi is best in the annex/newer part of the hotel

small room for three people and no laundry service

on the edge of epsom down's racecourse and golf course

nice room with a view, staff friendly and helpful plenty of parking, lovely restaurant opposite (2min

the kids had their own beds and there was enough space for us

the following morning and they were so accommodating to my partner and my parents, allowing a late check out,

wifi weak

wifi reception could definitely be better, the signal was very weak and not stable, in our room at

sofa bed dangerous for kids with springs coming through

the bar isn't very good. not a dealbreaker.

wanted a night away from the kids and a good nights sleep we were left very disappointed as we barely slept

friendly staff, great food and a fantastic outdoor pool

the breakfast (room service) was not great

i was upgraded to a room with a balcony and was given an late check out with no extra

that the bar service was a little slow

the wifi and parking was free

guest laundry is always useful but that's not a deal breaker.

they had an laundry guests could use

comfortable hotel with laundry and ironing facilities as well as a free luggage room for the guests

iron board in laundry room would have been a bonus

were not towels in room, i had to go forage for them in laundry room myself as reception was closed

room service, wi if etc for price

the bar is very comfortable

we had a small issue with a fireplace of the room, and they addressed it immediately

was a shame we were not told the bar was shut and so was the restaurant

wifi worked well and a bottle of water was waiting for us on arrival

bit noisy mainly we could hear the staff in the kitchen and laundry room talking a lot however it did all quieten

night and morning, was a little cold, and i think there was some sort of cleaning cupboard or laundry by our

room no8 was over the laundry and tumble dryer quite noisy late after bedtime

laundry room disgusting, parking area a nightmare

room 14 was super small. laundry trolleys were sorted outside my window at 7am.

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

staff member accommodated early check in and was extremely personable and helpful

kids eating free was a really nice touch and all the food was lovely

kids ate free, the kitchen catered well for gluten free

a spotlessly clean, comfortable hotel with lovely bar area and friendly staff

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

wifi, its free but doesnt work well, and 4g was intermittent

the hotel lacks facilities like pool, spa which would have made this luxurious

it is a stunning location in the private vineyard with onsite free hotel residents only parking by the hotel

soon as you check out you are not then allowed to use any of the hotels facilities, not even the bar to buy teas

i asked joanne to wash my clothes earlier as i had dirty laundry which i was charged 6 for

we couldn't work the tv or get wifi.

wifi couldn t connect, didn t show on my mobile

proximity to the airport. wifi was working.

i could not get the wifi password as i had emailed her,but she didnt check her email until the evening and then

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

it was a bit noisy at times - laundry truck and other annoying outside noises.

the breakfast was excellent

no plug for bath and hidden costs for pet

golf and food, and friendly staff

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

the kids loved the room

the kids loved the room

noisy kids running up and down corridor outside my room! fortunately it didn’t last long!

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

i used the gym, which was great and the evening meal (daily special of steak pie) was fantastic and great

location for a flight out of the north terminal with really great helpful staff and a late check out

only downside was that there wasn t any room service which i would have excepted from a hotel at this price

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

bar in the atrium serving food also

being so close to the airport with the ability to get that early morning breakfast the late check out

staff were amazing and gave us a late check out

quiet and good but small gym. fast wifi.

there s no self-service laundry facilities i

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

for over the night and we are really happy the staff was so helpfull, welcome and nice, we have room service in

i used gym while

great rooms and bar area

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

the hotel did make this right but not charging me for laundry to which i was grateful

stay before holiday flight and early check in

was a great sports bar to watch the game and the room service was great

the bar served tasty reasonably priced food

laundry service was also not available at the hotel

everything was fine but could improve on modern technology for sockets and common laundry room.

i forgot the name of the british gentleman behind the bar but he has been very accommodating everytime i've

s a little further due to the bus route and it didn t have 24 hour room service our flight was delayed and

hotel staff if friendly gave me early check-in and a late check out, clean rooms, amenities were nice, free fast

facilities to make your own breakfast ( breakfast food provided free) and cook other meals , laundry, free

e laundry) were out of service for a long-period; when i asked for a compensation the reply was

but this really put the icing on the cake when mr laundry delivery man pulled up outside the hotel on a

good to have laundry facilities

noisy delivery of laundry very early in morning

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

we definitely had to wash dirty laundry the moment we checked in

i had two rooms with all kitchen and laundry equipment

decent, large kitchen with a bar, comfy bed an sofa/living room

also the location was great near the market, and a patk for the kids

laundry was terrible

the 24/7 self service laundry facilities were convenient and affordable

wanted to do some laundry but the only way to get the machines to work is through an app, which requires codes

has laundry service options but also has a handy washer/dryer you can do your own laundry in (for a

the only way to use the guest laundry is to download an application

2) nice beds with very soft mattress; 3)very quiet -good for tired tourists 4)sauna and pool 5)good price 6

had problems signing into the wifi.

buffet was delicious, the swimming pool was enjoyed by my whole family, and room service didn t fail to pick

breakfast was excellent with a lot of hot and cold choices

rooms were clean and room service was very efficient

a swimming pool or access to the facilities next door would have been great

lounge/ bar area rather cold.

slippers no free water in the room breakfast not included , put me off as it s not included in the

gym was a bit scary with no music or tv

spacious cafeteria, my kids could run around without disturbing other guests beds are very comfortable, we booked

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

staff were very friendly and helpful breakfast was delicious and very good service

wifi works well, and there is plenty of parking

waited over two hours to get our main course, some people had plates others didn't, staff are all kids and the

room / breakfast

cost of food and drink. laundry is outsourced and expensive.

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

room service was slow

super comfortable bed and room service is very good

we had our evening meal in the bar area, food and service were excellent

laundry facilities and the food in the restaurant was very expensive

the hotel website indicates a charge for pets

they let me have a late check out of 3pm free of charge

everything the breakfast was tasty and the staff were extremely polite.

the wifi was good, the shower was lovely, there were plenty of towels

no bath plug and no hot food available from room service in the evening.

we loved the (free) spa and the beautiful grounds as did our dog was warmly welcomed

room service was great, and so was breakfast

phone for room service was broken

room service should be charged per room not per person per room

also no laundromat facilities on site, would be ideal for guests requiring laundry services

parking

couldn t get room service, everything was done via the app and we couldn t get a drink of tap water and the

we used the splash pool during our visit, which was clean and spacious

no room service available

laundry collection at 7:45 on the paving slabs was noisy and woke all of us up (3 different rooms)

asked for a quiet room, was put in one of the rooms closest to the gravel car park and where the laundry cages

booked a room with garden view but instead we got laundry baskets

the room had a view of the laundry area and there was no fridge in the room

upon mentioning the wake up call by the laundry skips no offer to resolve my complaint

the area is quiet and there is free parking on site

huge area for parking and easy to find with directions

decor was good and plenty of facilities including kitchen and

wifi access, grand entrance and breakfast the next morning was delicious

the hosts, the off street parking, the place itself and pedro the dog

the bar was comfy and very inviting

it was too noisy at night. kids were running around in the corridor.

i felt safe as a woman travelling alone and comfortable having a drink in the bar on my own

a big car parking facility for gatwick and it’s august so lots of kids

the staff me and my partner have stayed their on menny occasions to get away from the kids lol and we both have

from 6 due to location (across from laundry room and some outside trolley noise) but

the staff are very polite and friendly, especially the girl who works there at breakfast, she is the best

nice restaurant and bar but we did not use this facility

draught guinness in the bar please.

and staff were excellent,my kid stayed here a copple of times and like it ,good breakfast and wifi is perfect

made me think my phone was broken for my entire visit i actually booked the hotel for location, laundry service

the room i have been the noise was all day looks like there is a laundry closer, also the tv was hard to

the wifi speed is very good

unit, comfortable beds, strong wifi, comfortable bar in lobby, appreciated them storing our bags ahead of checking

here for two nights with 2 kids

laundry left piled next to guest elevators.

a special mention to france and ved, and the one from the kitchen who made the waffle even without me asking

staff went out of their way to do all possible to make sure our kids had a great time and even at breakfast made

is ferindly and thanks garima for prepare room in advance because i have kids and found everything prepare also

the gym could be better. the treadmill was broken. no weight lifting. but overall good.

clean laundry on bed and towels in the room

no room service

wifi was good meaning that i was working away from the offices but maintained access to all the

wifi available on all floors

no wifi in room

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

missed room service as they don t do it

easy parking provided

nice atmosphere in hotel and lovely restaurant and bar which served coffee, food, and alcohol

forgot to leave milk in the room but a call to room service soon produced a jug of fresh milk

arrival our allocated room had not been made up, dirty laundry over the floor

dirty laundry at reception

enjoyed the pool

full up with wedding guests. not possible to use the pool because full up with kids.

50% of the swimming pool was hosting a kids swimming lesson

enjoyed the pool and the golf

a person as i’ve always chosen hotels with free breakfast since i’ve been traveling with my kids since they

ev charger only had one lead and was very busy, we only got the car on it once

reasonable priced restaurant meals, wide range of bar drinks, all with friendly efficient service

spa no longer available for those who were looking for it.

the cleaner tired to give us stuff from a dirty laundry room

awesome bar staff, very caring and understanding about where to properly park my classic car.

there is a 3 fee for room service and the food/drinks are cheaper at the bar

especially with kids in tow

room very quite, facility has warm pool with gym, very nice area and interior