spacious and warm room comfortable bed excellent clean facilities: gym, sauna, steam room, pool and jacuzzi

niamh who worked in the restaurant and bar was brilliant, she was great and even bought me a blanket so i could

water in rooms, mobile signal ok, wifi worked

the food was fantastic and the room service breakfast was exceptional

good breakfast and an extremely comfy bed

small issue with the laundry which was eventually positively solved

bar convenient and served us a delicious sandwich and salad

lovely breakfast

room, nice selection of toiletries and extras, very comfortable and room service was easy to use and delivered

convenient location. friendly and accommodating staff. prompt room service. quiet peaceful room.

+ bed laundry were dirty and old-fashioned

wifi in rooms in annexe would be an added bonus!

wifi was a bit hit and miss.

adjoining block had no access to the wifi, which was rather inconvenient

wifi was intermittent.

the wifi was not great in my room

very expensive pet charge of 40

ye olde wifi. only available in the lobby close to the modem. frustrating in the modern era

the parking was a bit hit and miss.

kids playing right outside our window in close private house garden, thin walls in our annex room,

laundry facilities were available at a reasonable price

iron board in laundry room would have been a bonus

comfortable hotel with laundry and ironing facilities as well as a free luggage room for the guests

they had an laundry guests could use

guest laundry is always useful but that's not a deal breaker.

- people talking, coming in and going out until the early hours and also obviously above the laundry room as i

laundry room disgusting, parking area a nightmare

room no8 was over the laundry and tumble dryer quite noisy late after bedtime

room was located next to the laundry and reception and across from the kitchen

bit noisy mainly we could hear the staff in the kitchen and laundry room talking a lot however it did all quieten

i asked joanne to wash my clothes earlier as i had dirty laundry which i was charged 6 for

wifi couldn t connect, didn t show on my mobile

i could not get the wifi password as i had emailed her,but she didnt check her email until the evening and then

would probably have been great during the summer season when the pool and spa area is open

the site is pet

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

a 24 hour bar/simple room service would have been great

beds was comfy. bar food was good.

wifi was also very good

nothing at all to better it apart from perhaps slightly lower lighting in the bar area- that comment shows you

restaurant didn't open until 7pm so we were restricted to having dinner in the bar (with young kids who couldn

staff very underwhelming- except the barman who served us on saturday night gym should not be advertised as a

the bar was a bit small maybe need another

room service was excellent and breakfast good

service, location and parking

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

the bar prices expensive

we elected to eat in the bar/restaurant

breakfast. not enough options

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

the wifi is not secure

could do with better signage from shuttle. had to really look for entrance to hotel.

we didn't have breakfast we had to leave early.

room 168 was below a kitchen

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

there s no self-service laundry facilities i

lobby area and bar look nice if spending time there

to get to the hotel in the early hours especially when travelling with kids

wifi for public going for drink or dinner, but you had to pay if you stayed the night

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

the hotel did make this right but not charging me for laundry to which i was grateful

asked for an early check in after a long over in hr flight

the gym was so so

lovely room, really nice room service, nice drink in the bar. super clean ,kids loved it.

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

it was a bit noisy at times - laundry truck and other annoying outside noises.

early check in was no problem, large comfortable room, good breakfast, easy to get to our

could not connect to wifi at all but wasn't a big deal.

i don t play golf ud83dude02

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

no food after 9. no room service.

the bar area was very welcoming and the restaurant food was delicious

room service took a while to come, therefore the meals wasn't always hot

everything was fine but could improve on modern technology for sockets and common laundry room.

laundry service was also not available at the hotel

the gym is very nice

great staff, very clean hotel, superb breakfast

no possibility of room service

the 24/7 self service laundry facilities were convenient and affordable

wanted to do some laundry but the only way to get the machines to work is through an app, which requires codes

has laundry service options but also has a handy washer/dryer you can do your own laundry in (for a

self-service guest laundry

the only way to use the guest laundry is to download an application

small room for three people and no laundry service

the location was excellent. the checkin and out were smooth. wifi and breakfast were great.

couldn t get wifi with the code i was given

very comfortable bed, lovely breakfast, relaxed atmosphere, friendly staff, plenty of parking

staff were very accommodating and brought a cot for my daughter when asked if they had one, breakfast is included

laundry facilities and the food in the restaurant was very expensive

not connect to the wifi

kids wasn't happy the indoor pool was

breakfast was just so-so, otherwise it was fine for what we needed.

now that the bar has been refurbished it is large and bright with a

the staff were all amazing, really helpful and the room service went down a treat too

golf course is overrated and not worth the 40 pounds for a round, you can play in much nicer

beautiful view off golf course, gutted i didn't bring my clubs!

parking for van was good

room service food wasn't the greatest, pizza was cold in the middle. desert was ok.

surprisingly expansive hotel with a good feel in a good location and the kids loved the pool

room service menu could be more varied.

room service breakfast mixup was not tragic

i had room service

we weren't warned in advance so was pretty inconvenient small kids

cost of food and drink. laundry is outsourced and expensive.

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

the staff where friendly and helpful and the room and gym were superb

air con, rubbish shower, woke early even though we had late check out, unclean lounge area, tiny room even though

no breakfast included in 100 pounds

ample off street parking

the area is quiet and there is free parking on site

no room service but tea/coffee and water in room so nothing really.

huge area for parking and easy to find with directions

parking is on-site and only a few steps away

room service should be charged per room not per person per room

had an amazing room, such value for money, including breakfast and used the spa aswell, i will be reccomending

for a wedding on new year's eve and, although they were busy, staff met every need - providing early check in,

room service was great, and so was breakfast

phone for room service was broken

we had a small issue with a fireplace of the room, and they addressed it immediately

a huge fireplace, a cozy pub, great food, and a beautiful location

pub and restaurant downstairs with massive fireplace, and nice rooms upstairs with shower that really works and

wonderful typical british 16th century inn, complete with creaking fireplace, cozy bedroom, uneven wooden floors

a teeny gripe regarding the wifi

kids running up the corridor, people in the next room talking and going to the toilet

- in the restaurant provided great service and helped with our kids indecision

although it looked the same as previous was tired in areas, the shower did not work & the wifi was non

big double room with sofa, free wifi which is always a bonus, bathroom very clean and a lovely breakfast and

s a big car parking facility for gatwick and it s august so lots of kids

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

to find car park at night but easy parking just outside hotel

we had dinner there both nights and the food was great, the breakfast in the mornings was excellent

the dinner and breakfast were superb, and the wine matches sublime

staff were friendly and the breakfast was very

e laundry) were out of service for a long-period; when i asked for a compensation the reply was

laundry and breakfast with communal kitchen

noisy delivery of laundry very early in morning

but this really put the icing on the cake when mr laundry delivery man pulled up outside the hotel on a

the common facility where cooking and laundry is performed has limited space which is too small for an 18room

£12 car parking. would benefit from pool and spa.

the room was unbelievable, ordered room service quite late, the food was great and staff very accommodating

as well as room service through the night

card (with different company names on the sms messages, depending on whether booking food, or the spa)

no pool, sauna or full sized gym

we definitely had to wash dirty laundry the moment we checked in

i had two rooms with all kitchen and laundry equipment

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

was no netflix for kids to be entertained

monotonous for those who stay longer, pancakes, muffins and waffles would have been nice for d kids

the cleaner tired to give us stuff from a dirty laundry room

the room service charge of 3.00 seemed expensive and you could only pay cash .

swimming for kids only thing they don’t take cash so had no change to put in ve ndors machines

room very quite, facility has warm pool with gym, very nice area and interior

was greeted by the lovely debby at reception and then went onto the bar to see an amazing bar tender called

the spa was fab

my wife said she had an unpleasant experience with a snobbish female staff at the spa centre.

really great value for money, breakfast was wonderful and i was impressed with the spa facilities

the spa facilities are a little smaller then other hotels we have stayed in

kids loved the pool and the hotel room was spacious and modern

clean laundry on bed and towels in the room

free wifi and a smart tv everything that i needed prior to an early flight

wifi available on all floors

wifi good

of bed, free wifi, excellent cooked breakfast although a bit over priced at 8, free parking

spa day experience is fantastic

room was very nice and the pool area and gym were very good, the staff in the spa were much more naturally

the champagne bar hostess remembered our name and room number after

gardens - could have been better gym - limited range of upper body machines

the champagne bar was lovely

from 6 due to location (across from laundry room and some outside trolley noise) but

location and price great breakfast

the staff are very polite and friendly, especially the girl who works there at breakfast, she is the best

draught guinness in the bar please.

free wifi and comfortable rooms

the room i have been the noise was all day looks like there is a laundry closer, also the tv was hard to

made me think my phone was broken for my entire visit i actually booked the hotel for location, laundry service

staff were superb especially bar (kenneth)and restaurant all on their a game

staff are so helpful and friendly in the reception and bar area

she arrange to change my kids room to be on the same floor

laundry left piled next to guest elevators.

they were flexible to provide an early check in, the place is clean, comfortable and their breakfast is delicious

is ferindly and thanks garima for prepare room in advance because i have kids and found everything prepare also

location, breakfast, room and location 7th floor good views good wifi and phone signal

the kids didnt luke the eggs or sausage.

laundry area a well spacious very clean kitchen are which provides all day breakfast, it even has a

they even had a shop on site, plus gym and laundry facilities

staff reminded us that they were there to help and that there was a gym and laundry

laundry room which always makes the whole suite complex smell amazing ud83dude02

correctly with all you need and more there s also a littler shop to buy what you need gym and laundry room it

how cosy it makes you feel. the waiting room with the fireplace is the best one :)

smell in the room and noisy as room was above the bar area.

the old setting with fireplaces and log fires