the pillows and room situated over the laundry room. the road works and diversion.

lovely friendly staff great facilities we loved the pool and jacuzzi

extremely polite and helpful staff. comfortable and spacious room. pleasant bar area.

lovely breakfast selection too

everything- staff friendly, spa and gym facilities great , beds comfy and a very clean hotel.

noise from laundry staff at 4.30am waking me up!

advertised laundry facility doesn't exist

upon arrival, i needed a laundry service

room, great location in a very pretty town with lots of restaurants and boutique shops, great wifi connection

the room service, shower, bed, breakfast

my laundry was lying in my room for 3days

cost of drinks at bar were very expensive!

we had a snack in the bar it was fabulous and the breakfast was amazing and very reasonable at 15

upon arrival we ordered room service which did take quite a while, but when ringing down they were more than

parking excellent

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

excellent - can t complain for the price inc free parking

i had travelled for over three hours and was ready for a rest, i ordered room service for food, on picking up

we had contact with were great especially the 2 (saturday morning & evening) that also worked the bar at the

kids had so much fun exploring the marina wildlife and there is a rope swing for them to play on

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

excellent parking and wifi

room service to my room was quick and easy

east parking

the room was lovely and really nice having snacks and a mini bar but very pricey.

was a little off, had a 'stain' next to the loo roll holder in my room, and the room service/rubbish left outside

pains to make sure there was enough food my vegetarian gluten intolerant daughter could have for breakfast

had lush green space around the property and kids enjoyed playing around

had everything we needed, ordered room service, arrived quickly and was tasty

breakfast was lovey lots to pic from , also very friendly to kids

said on laundry bag that if u hand in by 8

the property advertised laundry facilities, however, they fail to inform you that it s only available on

have breakfast, had room service which was lovely

staff were so friendly! lovely bar and breakfast.

was extremely comfortable, welcome cookie was much appreciated by my son and the late check out time for the

use of kitchen a great help

great to have a shared kitchen so you can easily cook your own food

the kitchen concept was great

spot on location, very clean room !! nice little well stocked kitchen for guests use !!

is great, it's very clean, very comfortable, has a kitchen you can cook what you want in and the wifi works

the bar prices 30 a bottle of wine is too extreme

also the wifi was very

happy that the hotel accommodated our request to an early check in

with a cup pf tea, industrial orange juice and mini mini pains au chocolat, perhaps not even a kids size, maybe

no wifi in our room. we had to go to the restaurant for a signal. no mini-fridge in the room. :(

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

the room service was prompt and the food we ordered delicious and just what we needed

wonderful bar service and bar space.

room was a little snug (although others in our group had a larger space)-as was the breakfast table-not enough

outstanding service - in particular casey in the restaurant, rodger at reception and slaw at breakfast were

showers by the family pool; they should put some music on in the soft play area; te towels given to customers

beautiful place the staff were excellent so was our rooms definitely go back even down to the parking was the

get yourself into the spa even if it's for a swim or to sit in the hot tub

great gym with classes, amazing pools inside and outdoor

made 4 50 year olds feel like school kids

arrival our allocated room had not been made up, dirty laundry over the floor

dirty laundry at reception

room quite small. bar prices expensive

the bedroom was a long walk from bar and reception.

gym was good, did want to use the pool but time did not allow, will book here again for sure

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

the only negative , the wifi signal was so weak , unable to make wifi call and not connect on social media

great room and an excellent breakfast

fantastic location excellent breakfast

changed last minute due to some covid restrictions at a wedding; we were able to have a free late check out

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

the bar area was nice and friendly staff

no room service.

the location to walton heath for the british masters golf event.

great car parking, 2 min from a nice cosy pub

also no laundromat facilities on site, would be ideal for guests requiring laundry services

prices of drinks at bar were expensive, but we understand the area and where we are

we were told that there was room service available and

started with a swim and also in the jacuzzi and then had an evening meal and a drink in the bar area

we loved everything, i wouldn’t recommend as a relaxing stay, it’s a kids dream!

laundry, crockery left outside our room on arrival at 3pm

is no spa here, just some standalone treatment rooms, which was disappointing and not the impression we

room was very small. wifi extremely slow

my husband and i also had some spa services which were divine

during the day when we were by the pool, we were told that the kitchen wasn t working which was disappointing

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

the laundry for the next day was piled up outside of my room

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

not acceptable to have laundry bags lying in the corridor

more parking facilities although these were managed very well by staff

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

no laundry

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

staff friendly,no room service menu in the room

loves the easy early check in all staff very polite

very noisy laundry room near our room, this noise continued all through the night.

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

no laundry service

no laundry facilities

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

was clean and inviting, bar area was clean and the staff where very friendly and accommodating

liked the mini gym - more hotels should have one - i can then tuck into a breakfast knowing i've had some exercise

it was very clean convenient and with good facilities like a gym

did not use wifi

we had a small issue with a fireplace of the room, and they addressed it immediately

was a shame we were not told the bar was shut and so was the restaurant

no room service, no in room dining.

beautiful view of the church, cosy bar and excellent restaurant

wifi wasn't very good.

sadly it was not clean either although the bedding laundry was perfect

lack of decent bar area as mostly restaurant but lovely outside

my 10 year old daughter had 4 chicken nuggets in the kids large main meal

as pet parents, we were blown away by the attention to our furry companion think organic treats at

stayed here before but this occasion did not live up to expectations - ordered a kids meal and it was dreadful

access from the m3, parking available and also close to the local amenities and rail

very welcoming and obliging, and kept me informed by email prior to our visit with regards car-parking (very

are 4 on-site parking spaces at the front of the house, allocated on a first come, first served basis but

to get few drinks from the bar near the reception at around 8:30-9pm but they seemed to be closed already

very helpful and friendly staff, parking available outside

the tv was smart and set up for streaming via free wifi

a convenient location, room was massive, super comfy, room was a amazing and the lounge and bar were lovely

tside), late check out, very nice bar area, airconditioned room and good parking facilities

i did not have breakfast or dinner this time at the hotel but had a drink in the bar when i returned in the

very friendly and helpful from eleonor on reception through to mary and tessa in the bar and restaurant

laundry was complete ruined when my whites were washed with my blacks

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

the front of house staff were very helpful and friendly, bed is comfortable :) late check out.

would be nice to be able to swim in the pool as a guest without paying for the spa

great hotel and location but spa was closed

there was a big double bed and bunk beds for the kids

very friendly staff, easy check in, on site parking, & comfortable rooms.

family room was excellent and the kids particularly enjoyed the toy box that was in the room too

poor wifi

complimentary late check out

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

we had dinner there both nights and the food was great, the breakfast in the mornings was excellent

excellent location, reasonable price, great breakfast

soon as you check out you are not then allowed to use any of the hotels facilities, not even the bar to buy teas

real coffee at breakfast is essential!

the laundry was not returned, bad service.

the gifts for the kids on arrival were a lovely touch as were the balloon, cakes etc for my birthday

my daughter fell in love with the kids club team so we are definitely coming back

we enjoyed the use of the pool and my daughter went riding while we were there which was also great

the steam room was under renovation. so we didn't really use the spa as it was just a pool.

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

the whole family came for a delicious meal, with a great kids menu

no room service sunday and not light lunch option, only set full sunday lunch.

to order room service but there was no phone in the room (the room guide only gives an internal number to

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

cleaner waking us up twice i asked for a late check out

staff, especially the bar staff, cranio , gabriella and costas

quick check in, helpful staff when we couldn t access wifi, great service and food at the restaurant at dinner

sure if there is a fitness center or spa on site (didn t have the chance to check that

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

water is provided in the room and deliver laundry to room - both need to be collected at reception

grapefruit in the breakfast buffet was fizzy!

just they don t have room service after certain hours.

loved that this lovely hotel is pet friendly

small room for three people and no laundry service

couldn t get wifi with the code i was given

liked the view and location. breakfast good and plentiful. free parking and wifi.

many young kids running around breakfast room on saturday and sunday mornings

friendly and helpful staff nice breakfast ideal location for our purposes with plenty of parking v close to

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

noisy estates/laundry yard banging early in the morning and during the day

a room overlooking the laundry

no on site laundry service

15h no linen from laundry, entering room at 16

all mirrors and glasses were filthy, dirty laundry on the corridors

they helped me with my suitcases,took care of my laundry and were very polite and helpful

i could not log on to the free wifi.

good wifi

good wifi available in room

vibe of the hotel and bar area, we attended an event at cowarth park in the evening so came back after and had

friendly staff and plenty of parking

beautiful time to stay there, friendly staff and massive car parking spot at the front

good iron, good tea, good parking, ace location

no spa facilities but priced like it does

the room had a view of the laundry area and there was no fridge in the room

upon mentioning the wake up call by the laundry skips no offer to resolve my complaint

morning noise immediately outside bedroom by laundry being collected in large trolleys by lorry

the domestic staff threw the dirty laundry bags down the stairwell several times whilst they were doing their

we were also woken at 4:30am by the laundry delivery which made a lot of noise for about half an hour which