sadly it was not clean either although the bedding laundry was perfect

plenty on-site parking and good strong wifi

the fireplace in the bar is a great place to sit in front of when chilly

location was ideal and free parking was included

location, lovely room, parking, welcome chocolates, really clean and spacious

laundry, crockery left outside our room on arrival at 3pm

room service order was forgotten and was then very late, but not a major problem.

otherwise a lovely stay in a superb location with secure onsite parking

just a tablet with a qr code - no instructions on how to use it to contact the front desk or room service

would be nice if extra facilities like spa were added

the laundry was not returned, bad service.

someone opened the main stable door from outside, making a sudden door shudder, which with small kids can be

breakfast in the dining was excellent in lovely surroundings

amazing decor, the kids menu was amazing, the breakfast was brilliant.

amazing decor, the kids menu was amazing, the breakfast was brilliant.

large bathroom, practical with kids

thing they are missing is a spa and some additional extras, such as sports equipment

a pool and spa would be a great finishing touch.

spa would have been a treat

early check in

terrace and bar area and then later on the clubhouse - all lovely areas for the wedding we attended

we had a good combination of relaxing in the pool/spa area, working out in the gym, playing air hockey and

plenty to do and see for adults and kids

park does not have dedicated parking for residents so when the car park is full of club members it is a long

kids facilities are amazing, and i can't wait to bring mine here, and there are kids clubs and a

car park, which overlooked fields and trees, so not too bad - but it also overlooked the dirty laundry bins,

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

think we may have been above the laundry which had machines going all the time

arrival a dirty piece of laundry has been left on our sink, this was dealt with quickly by staff

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

no laundry facilities

no laundry service

very noisy laundry room near our room, this noise continued all through the night.

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

no laundry

extra shout to urna for arranging and early check in

good wifi

good selection of drinks and food incl kids menu which was fairly priced

we had to park on sainsbury's car park which is a short walk away but when you have luggage and kids not very

parking safe and easy, bed spotlessly clean and comfy

the wifi was slow. there wasn t much option on the menu for vegetarians.

spacious room, lovely and clean, comfortable bed, car parking on site, delicious breakfast

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

no room service for breakfast was also a disappointment as we were going to a christening and didn

breakfast was delicious, and we enjoyed the added touch of being able to download an app and get room service

comfortable, excellent wifi and spacious room

played golf nearby and got a taxi as the website no parking at hotel

beautiful location, super clean, easy parking, great hosts

comfortable apartment with private parking and all facilities

tight parking.

car parking is available onsite and access to the owners lovely garden is a bonus

nice to have a reserved parking spot

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

charge for our pet dog - web stated there could be a charge

bar area nice

this is classed as a pet friendly hotel, however it's only pet friendly in the room

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

greeted with dirty laundry at hotel entrance

the beds were very comfortable and after an excellent nights sleep the breakfast was delicious

was a little disappointed that the restaurant was close for lunch and dinner but the breakfast made up for it

and welcoming staff, great location, lovely breakfast with lots of options

pool, the breakfast, the location and the staff

to pay an extra fee for parking, a 5 deposit when you arrived, food finished at 8 pm, wasn t informed that

negative was the fact you couldn t pay for anything with cash, as i tried to get change at the bar for the

the little touches for the kids like the hidden lego and age appropriate too

the kids loved the pirate splash pool and the huge lego playroom

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

was excellent for the train to twickenham and windsor, free parking, early check in, beds as requested and a

wifi or password untill we left

parking at times very busy and hard to patk

location of my room 417 - view of the laundry carts!

wouldn't/couldn't accept cash to settle my room service bill.

restaurant is very good as well and i did the room service this time - very tasty food and was ready fairly

even though it says late night food there isn't great options for room service so make sure you eat before or

excellent facilities, great bar and restaurant. good food. fantastic location. lovely staff

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

good and friendly except for late check out charge 10 pound per hour

booked the hotel because we have a small dog and it is pet friendly

was not safe for kids even though they said it was shower doors are dangerous our 7 year old got her fingers

the room was very comfortable with air conditioning and room service

about this hotel is super, it's location, staff helpfulness, breakfast, wifi, airport transport, have stayed

we used the spa facilities

was not safe for kids even though they said it was shower doors are dangerous our 7 year old got her fingers

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

requested a specific room no 28 - request met we requested early check in - request met

parking was a little issue but nothing major

unfortunately, there was also a family with kids shouting, playing & crying in the next room

wifi not good in our room

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

cleanliness and quality of the breakfast food was wonderful and all the staff from front desk to room service

we sat in the lounge where wifi was working to do what we needed to do

on the lovely terrace overlooking the thames to eat outside, one got only get drinks from the bar and take them

excellent tea and coffee on room service and in the gorgeous lounge

of staff, especially bar and restaurant staff who virtually waited on us hand and foot :-) whilst being almost

wifi was slow at times. my room keys wouldn't work despite being kept away from my mobile phone.

i hadn't realised there was a bar and restaurant so we had eaten elsewhere so can't comment on that

the restaurant when i arrived (forgot to get her name) was so warm & welcoming when i ordered my room service

complementary or free wifi did not work on my laptop, phone or tablet so had to use data!

laundry cage crashing past our room at 6

noise from laundry during the night

room we stayed in no6 was right next to the vent from the kitchen and was very noisey, for the price the ensuite

we were very lucky to be given a room upgrade and a free drink in the bar on arrival

strong wifi

advertised laundry facility doesn't exist

upon arrival, i needed a laundry service

noise from laundry staff at 4.30am waking me up!

the staff at the reception and the bar were very polite and friendly.

good wifi and parking

the only thing missing was the shoe horn and laundry bag.

the bar was rather dated.

not sure the open wifi is secure, but it was free.

the room was fab, the breakfast was fantastic and most enjoyable and plenty of choice

that it was really hard to get food or information; for example trying to get something for the kids to eat from

being kept awake all night with laundry

and then my laundry which i left in the bathroom they all got soaked and ruined

laundry needs for long stays

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

and then my laundry which i left in the bathroom they all got soaked and

good price, comfortable , nice, clean with free parking

friendly welcome, proximity to heathrow, parking, very clean, and good price.

park and wifi free - very clean - lovely staff - very helpful and lots of facilities in area only 15min easy

wifi and electricity went out

access to m4 & m25, exceptionally helpful owner/operator, free/secure on-site parking, great free wifi

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

photos below of the property no gym or pool - that is just the local leisure centre 1

com such as swimming pool, spa, gym these are not onsite but actually a mile away

com should bar them from the site for such underhand and reprehensible sharp practise

com should bar them from the site for such underhand and reprehensible sharp practise

we had a curry meal, what kitchen cooks a curry and doesn't have mango chutney to serve with it

we were traveling with a few kids, and there was an issue with our room that initially caused us some concern

polite, professional and very friendly room size was terrific room service very

lovely staff at the kitchen market section too

really made my kids feel special and really firendly staff, great breakfast.

the property advertised laundry facilities, however, they fail to inform you that it s only available on

said on laundry bag that if u hand in by 8

the late check out

we enjoyed both breakfast and dinner at the hotel.

no wifi connection in the room

my laundry was lying in my room for 3days

always over the years we felt genuinely very welcomed by all the reception, catering and bar staff

room service i ordered was excellent, delivered beautifully and quickly

wifi worked well and could work properly at the table

should extend room service menu to bar

really good wifi

great to have a shared kitchen so you can easily cook your own food

is great, it's very clean, very comfortable, has a kitchen you can cook what you want in and the wifi works

amenities are good, wifi, kettle, fridge, lots of coffee and tea, and toiletries

spot on location, very clean room !! nice little well stocked kitchen for guests use !!

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

when checking in lots of dirty laundry carts in the hall

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

they have very very reasonable late check out rates for the later flights

paying for car park,booking time saying free car park.not milk for kids.

also got our laundry done for a great price in one day

seemed to constantly be a pile of laundry, sheets and towels, in the stairwell next to our

parking, wifi and restaurant onsite

the garden games for kids were a lovely touch

would like decaf tea in the bedrooms i was lucky to get a space on the ev charger

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

to call room service for over half an hour, no answer

the room service menu could have a could have simple meals such as pizza, burgers & dessert.

gym is outdated but it does the job (you don't want to run outside near an airport

we travelled with our pet and they were fantastic we ordered room service too ot was fab

was a little off, had a 'stain' next to the loo roll holder in my room, and the room service/rubbish left outside

excellent, extremely well soundproofed with a good blackout curtain, great bar and leisure/pool/spa facilities

maybe the bar can close a bit later

staff very helpful. room excellent breakfast great x

bar was shut when we got back (which was after midnight, to be fair) which was only a minor

clean & tidy & also had a guest laundry

walk from terminal easy has a guest laundry self serve

having the on-sight laundry was also a bonus

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

room was very comfy and there is a laundry for guests

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

like that they were able to allow early check in for me and i am really grateful for that

wifi not free. but not important

the gym was nice too although a little

we wanted to be on site for early check in

would be great to have a guest laundry for travellers.

no quick laundry facilities for short stays or weekends

whoever is doing the laundry is not drying the sheets completely so it smells like pee

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

wifi access has been quite good.

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

great bed, space, laundry and facilities

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

the laundry was good but only without the detergent...we have to shop for it.

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

no hair dryer. no laundry bag.

would have appreciated a courtesy early check in

everything that he ordered from the kids' menu was free: starters, main dish and dessert

a hotel service, is actually run by the airport and is paying (5 pounds per person, each way and kids are free

comfortable, great liocation, nice bar area and nice bedrooms

no laundry service or clothes washing machines

the gym was a joke and smaller than the room

kids eat free too

staff and free dinner for kids

the team helped me find the best place for good wifi

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

nice spa and swimming pool, well equipped gym

breakfast and room service were excellent, both in terms of quality and value

called room service twice and nobody showed on third time after an hour someone did

the outside bar with heaters even in the rain was fab

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

woman who was behind the bar greeted us, and showed us to the room and was there in the morning

the toilets in the bar could do with updating

was able to park over the road , but would have liked it made more obvious that parking was on street parking

parking a few streets away

as 2 adults with no kids we didn't know it would be thunderbird themed

little selection of breakfast for all, kids entertained with football table and various games around the lobby

great to be able to have a room with ample space for me and my pet

wifi was good

uber pet friendly

was able to do laundry and younger guests could play playstation upon request

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

laundry room facilities were great

with kitchen laundry facilities two tvs breakfast restaurant beds dog friendly location for legoland and harry

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

hotel does not have laundry machines(washer and dryer)

of the spa staff seemed to be very sad and unable to function as a result

check in was straightforward and were given a complimentary 1 hour extra late check out when we asked about it

the room was very comfortable and the gym, whilst small, was adequate

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

there was no children's menu and had to pay full menu price for 3 kids

the gym,restaurant and staff

enjoyed the gym, pool, sauna & steam room, well equipped & perfect after/before a long haul flight