tight parking.

the haven provides a car parking space for your use during your stay

car parking is available onsite and access to the owners lovely garden is a bonus

beautiful location, super clean, easy parking, great hosts

parking space and garden to sit out in

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

lovely breakfast and good value for money

beyond to make our stay as good as possible the food is lovely and even though they don't offer room service

wasn't a phone in the room so when we called for room service i had to use my mobile, i wanted milk for tea in

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room

thing they are missing is a spa and some additional extras, such as sports equipment

how accommodating they were with my pet. beautiful grounds. friendly staff.

beautiful grounds great location for ascot racecourse. plenty of parking

only negative is lack of spa and bar was london priced

the grounds and gardens are stunning with large checkers and snakes and ladders to amuse kids

the laundry was not returned, bad service.

the room, the spa, the breakfast. the location amazing hotel

umbrellas and blankets are dotted all around the grounds, golf buggies to get you around

amazing decor, the kids menu was amazing, the breakfast was brilliant.

tv was at a strange angle on the wall and the gym wasn't brilliant.

also got our laundry done for a great price in one day

seemed to constantly be a pile of laundry, sheets and towels, in the stairwell next to our

all staff were happy to help and room service was perfect

room size , staff , wifi and food were all excellent as usual !

i had room service and the food was excellent, hot, fresh and tasted great (very unusual for hotel room

sadly it was not clean either although the bedding laundry was perfect

stayed here before but this occasion did not live up to expectations - ordered a kids meal and it was dreadful

hotel, restaurant and bar are good value

location was ideal and free parking was included

poor wifi caused me serious problems.

everything, from the theming, all the little touches, the staff so nice, kids loved it

loved every minute. rooms were great for the kids

pool, the breakfast, the location and the staff

shame the lego play room has to be paid for swimming pool was also great fun free parking

to stand around getting cold as so many others got out at the same time but the kids loved the pool

and sticky laundry labels on the bed sheets

nice pool and gym area as well

room was lovely. staff were helpful. kids loved being able to go swimming. good breakfast!

it would be nice if you could get a steak meal on room service.

there are tea/coffee making facilities in the room, comfy bed, a good shower and the wifi works well based on

to ask again (and then it was promptly attended to with an apology for the oversight) - the laundry/clean service

the air in the room was very humid like in a laundry, probably, because room was located in the annex, above

it s for kids but it was soo thin and noise everytime he moved

was no working wifi and no tv signal

lovely space outside for kids to play after breakfast, great remote working facilities, good gym

arrival a dirty piece of laundry has been left on our sink, this was dealt with quickly by staff

large laundry trollies living in the hallway less than attractive

car park, which overlooked fields and trees, so not too bad - but it also overlooked the dirty laundry bins,

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

good hotel. room service good. shower great. big large t v. all good.

great place and rooms. pool and gym good.

plenty of parking spaces

guests were not wearing masks in the hotel and also there were no mask being worn in the gym

nothing really. parking was very full, but not their fault!

greeted with dirty laundry at hotel entrance

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

very good wifi and air con was good to have as we stayed during a very warm

very friendly staff serving breakfast, & location is highly desirable

we ordered room service and it was very fast delivered

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

nice spa and swimming pool, well equipped gym

- parking is easy, location superb, rooms first-class, breakfasts to suit all tastes, and fine

cosy bar with open fire, butler service excellent

poor connectivity for phone and hotel wifi

very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

breakfast, grounds, swimming pool, helpful staff

location surrounded by beautiful woodlike landscapes wtje christmas decorations were amazing, the spa facilities

there is ev charging near car park exit, you need to download the roam charging app by evc

location , great staff and excellent gym

laundry, crockery left outside our room on arrival at 3pm

looked on website regarding pool and spa (which looked good) but noticed a cost was quoted for day use - this

the staff, the grounds, the breakfast, the pool

hotel offer such beautiful surroundings both inside and outside - from individual rooms, to the bar and the

would be nice if extra facilities like spa were added

location of my room 417 - view of the laundry carts!

undergoing renovations the alternative areas still offered lovely choices room service breakfast absolutely

updating the main hotel rooms, hence the bar wasn t open.

the bar was really well decorated and the staff were very attentive

had asked for room service breakfast at a specific time as i had to reach somewhere in time

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

amazing, breakfast excellent, free wifi worked really well

only thing i can complain about is the wifi

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

wifi not great

breakfast was great and lovely to sit in the dining area which overlooks the thames

tasty breakfast, plenty of choice.

we were really surprised there was no pool, just a little sauna and a jacuzzi outside

the room was very nice and clean. the staff were great. gym is very well equipped.

golf courses make it a very beautiful site, although we are not golfers we were inspired to perhaps

get yourself into the spa even if it's for a swim or to sit in the hot tub

wifi sometimes dropped out, but didn't really mind as we wanted a break from our phones whist away

a perfect place for kids

laundry cage crashing past our room at 6

noise from laundry during the night

the bar in the main building is stunning, full of character and charm

it was our wedding anniversary and the hotel left a card and box of chocolates as well as petals on the bed

we were there for an investiture and staff kindly arranged a late check out for us

he allowed us very early check in and helped us up and down stairs with our bags

the rooms has wifi so everything was good

the downstairs bar area and dining area, however, are in good condition

no room service

wifi was good

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

traditional feel and awesome staff. convenient parking for heathrow.

free parking and wifi and very helpful staff, too, especially viv

the inside of the kettle in room looked like it had seen better days, no bar open being refurbished

think the wifi i had problems connecting to, but was only there for one night, and with good mobile data the

very nice location, scenic area with some good walks. would be good for kids or a dog.

spacious, comfortable room with spa bath in large bathroom

good location with ample parking opportunities

room service could be better. could have changed the bedding atleast once during our stay.

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

no laundry service

very noisy laundry room near our room, this noise continued all through the night.

no laundry facilities

no laundry service or clothes washing machines

the facilities were great whether you were dining or using the gym

the air conditioning was excellent, as was the breakfast and comfortable bed

staff and free dinner for kids

we had a toddler with us and she really wasn't eating anything but magda the lady behind the bar was so helpful

no laundry

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

scruffy exterior , noisy with kids running about

the wifi was fast and worked without problems

up & old cardboard to trip over & outside in various areas there are metal containers with dirty laundry &

great staff, lovely location near the golf course, ample parking, walking distance from the towncentre

spa treatment was in perfect very relaxing weekend staff was polite and

there was wifi but no notification of the password so it was unusable

really good room service given, had everything we needed for the few nights

added bonus of plenty of secure on-site parking

had to ask for alternative wifi connection as main one asking for security key which wasn't known

good selection of drinks and food incl kids menu which was fairly priced

secure parking

hotel wifi did disconnect me a lot but that may have been me not logging in properly!

uber pet friendly

as 2 adults with no kids we didn't know it would be thunderbird themed

the free cocktail, location, breakfast, decor, staff, room and gym

also, the late check out was very

fish fingers in my fish finger sandwich were cheap ones ud83dude48 the kids pizza was lovely

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

laundry room facilities were great

was able to do laundry and younger guests could play playstation upon request

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

with kitchen laundry facilities two tvs breakfast restaurant beds dog friendly location for legoland and harry

laundry looked clean but not the appliances

the laundry is piled up in the hallway

flexible with check in and check out, and helped us along the way, including with booking the spa service

house, great facilities and the breakfast was so good

lovely breakfast too

didn't like walking past laundry bags full of dirty washing that were chucked on the floor waiting for collection

dirty laundry was left out next to the staircase, making navigating the steps tricky at times

3 kids running around the restaurant pestering other guests

sadly, we had to ask for room service

eally enjoyed every minute must say though only negative, a glass of house wine in the bar was too dear at

pool was handy great for the kids

market kitchen dinner was ok but could have been better, my wife and i both had the curry special and

the gym was excellent with a great selection of equipment

all staff were very friendly (kitchen bar room service ) but reception needs to be more friendly

thing was fine except a mix up with room service for breakfast we onlyr eceived one breakfast 13 was suposed

room service came knocking on my door wanting to clean the room well before checkout time

great room service

bar found it cold no back ground music the receptionist was the bar man so everytime you required a

location is great, room comfortable with adequate wifi

no room service

placed hotel with plenty of car parking, free wifi and on-site italian restaurant

area with two single beds which was a bit unusual but nice as it felt more spacious and our kids who are slightly

the included breakfast was tasty with a great selection

live act i the bar the night i stayed my brother really enjoyed it

the restaurant next door was closed, leaving us with bar menu only, no kids options

booked standard double room but they give me junior room was on the ground next to laundry room in the morning

about building work being done but understand that the spa will be finished soon so no doubt worth waiting

in the bar area was a bit drab

lovely clean spa area

simple information sheet in the room with opening times for spa, breakfast times wifi code etc would make the

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

no accessories such as room slippers, shower cap or laundry bag were available

being kept awake all night with laundry

laundry needs for long stays

and then my laundry which i left in the bathroom they all got soaked and ruined

park and wifi free - very clean - lovely staff - very helpful and lots of facilities in area only 15min easy

friendly welcome, proximity to heathrow, parking, very clean, and good price.

good price, comfortable , nice, clean with free parking

access to m4 & m25, exceptionally helpful owner/operator, free/secure on-site parking, great free wifi

price and location and free parking

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

design is worthy of the best quality and materials, soft furnishings and in-room facilities, mini bar and extras

breakfast was delicious, and we enjoyed the added touch of being able to download an app and get room service

superfast wifi for

helpful and friendly staff, really good food and plenty of parking.

com such as swimming pool, spa, gym these are not onsite but actually a mile away

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

com should bar them from the site for such underhand and reprehensible sharp practise

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

com should bar them from the site for such underhand and reprehensible sharp practise

the property advertised laundry facilities, however, they fail to inform you that it s only available on

said on laundry bag that if u hand in by 8

good air conditioned gym

the late check out

breakfast. my kids loved it. beds comfortable and linen crisp.

food at todiwala restaurant, good value kitchen menu and really helpful, friendly staff

it also disrupted their electronics and their wifi, which

room service food was delicious. gym and spa facilities were clean and well managed.

internet/wifi kept dropping off

modern, well equipped. good sized room. good, no nonsense wifi.

well equipped. nice kitchen.

my early check in was accomodated

the room had character with an original victorian fireplace (not in use and closed off with a transparent

butter!) nice decor, furnishings. gone from home really.

the kitchen supplies could have been better.