slow wifi

allowed us early check in

room is nice and clean, has a good location, and has plenty of parking spaces

free car parking

did not like the chairs in the room should have chairs like they have in the breakfast area for the breakfast as i could not sit on them as two low down for me as i have ostio

did not try the restaurant food but breakfast was really nice

no kitchen or room service

interiors was quite fun the mini arcade and the splash pool was a hit with my kids and obviously the close proximity to the theme park

hotel was easy to get to, parking was good and the staff were amazing

wifi wasnt very good really

early check in given, bowling opposite at hollywood bowl was great fun and you could walk there

for breakfast explained it would be room service due to coronavirus hsve us a firm to make our breakfast choices and we wasn't given

the staff were wonderful, the food and room service was perfect and in all, it made our stay feel like a relaxing mini holiday rather than

kids loved the pool and the hotel room was spacious and modern

the staff were friendly the hotel was very clean and the restaurant was very nice also the spa area was great a great experience and would definitely go

so had plenty of room especially with kids

the room service was prompt and the food we ordered delicious and just what we needed

room / breakfast

this was such a lovely touch, as was the chocolate bar that was left for him too

information nor apologising; for making me go tirelessley through a fire exit to the outside gym in the cold and not informing me that i needed a specific key to enter

we had room service for breakfast and a lovely selection of hot and cold foods

restaurant closes early and no room service for drinks from the bar

good communication. comfortable apartment with all amenities required. vehicle parking.

bar seating area very relaxing

rooms are tastefully furnished, and the views of the prestine golf course are very satisfying

the breakfast is a class, freshly cooked with a variety of choice we stayed for four nights and didn't

no room service, no house keeping

room service at all-including housekeeping and no information about this

not a room service for snacks especially late night

night bar also comes handy for saturday night

from bar on friday night, we were on 2nd floor, but actually didn t disturb us too much, we still

lovely meals and bar area

great bar and restaurant with genuinely fantastic food

the bar is very comfortable

wifi wasn't very good.

wifi in the whole place

all staff especially the manager was very nice and even made us a full english breakfast after being late getting up

wifi was great and reliable

wifi kept going down

i really appreciated the hotel s facilities, especially the well-equipped gym, which allowed me to fit in a morning workout during my stay

fast free wifi room service food was big portions comfortable bed quiet & safe neighbourhood

location , early check in, friendly staff at breakfast service

room was comfy and clean and they were very accommodating of our need for early check in with a toddler

room service was a bonus as

parking was great

the location was perfect for where we needed to be, the parking secure and the hotel rooms excellent

i had room service

much worth the money , lovely hotel very nice modern design , very quiet nice bed room service very fast good service

very friendly and helpful from eleonor on reception through to mary and tessa in the bar and restaurant

comfort of the room and the reception area , bar area with open fire and restaurant

the pool the rooms the building itself ! the cuisine

60 and for what we got was unextceptably we paid an extra 10 for late check out this is based on room 42 know idea what rest of rooms are

good wifi

tv, free wifi, quiet area, free parking next to hotel.

free wifi

good wifi available in room

little confusion over the breakfast menu, menu was not on display in our rooms, unsure what we could have and no childs menu

bar had a great atmosphere, location was perfect

wifi was also not great as my computer firewall blocked it as unsafe

i thought breakfast buffett was a bit poor expected more cereals for kids

wifi is a little temperamental

were amazing and i would like to make a special mention of the gentlemen looking after the parking and carrying bags to our room

restaurants were great, we had drinks on the terrace, breakfast and afternoon tea whilst there

for our needs staff really helpful and friendly super comfortable beds a welcome drink in the bar on

wifi wasn t good

of the hotel right on the river thames and across the road from hampton court palace, the breakfast and the views of the river from the breakfast room

the bar staff make mean smoothies and the breakfast was hot and fresh

breakfast was very good

the bed was good nice size and the gym th

the room was comfortable. the gym was good.

the breakfast choice was great but a special mention must go to all the staff who were unfailingly

wifi wasn t working

wifi very weak

nagement did say they'd requested it be seen to)

a good strong shower and excellent wifi

room facilities were good with plenty of wifi connections, good towels etc and very comfortable beds and a clean

great location for work requirements, free parking and friendly staff

room and large comfortable bed, large bathroom with bath, great bar and restaurant food was very good, parking and good location have booked

and large comfortable bed, large bathroom with bath, great bar and restaurant food was very good, parking and good location have booked

thirsty , mark

breakfast was very nice too

lovely breakfast

regular room service was suspended due to covid precautions, but the cleaning staff were attentive and

soon as you check out you are not then allowed to use any of the hotels facilities, not even the bar to buy teas or coffee, you must get of the premises asap

wifi, its free but doesnt work well, and 4g was intermittent

parking, decor and warmth

wifi was poor strength though my room was serviced, two glasses remained on the window sill, not

food portions are large and the bar area is comfortable

ate in the bar in the evening because there was a wedding in the restaurant, menu a bit limited

most of the food advertised on the menu card from room service was not available hence no much option

the room service menu was a bit limited

room service was excellent and breakfast good

steps to the additional parking behind the lodge.

small mini gym that had the essential cardio items and some free weights

wifi kept failing which was a pain because the mobile signal is choppy

quiet set in a park, very clean, friendly staff, excellent breakfast, comfortable bed.

wifi was simple to set up and fast

great breakfast, hotel sat in a beautiful location

meant no room service so by the end of the week the room looked pretty tired

you serve kippers for breakfast ensure the customer has a whole kipper - i was served one half and it seemed very small

excellent staff at reception desk and breakfast service

the room was clean and comfortable and i was able to have a room service which was appreciated as i was traveling alone

room service was prompt but my poached eggs were like bullets and i didn't have time to send them

wifi was ok and the coffee machine in the room is a nice touch

also room service did not take long to arrive at our door when we called

minute hotel due to mine running out of hot water , rang and asked if into was possible for an early check in and they did also the hotel is beautiful, friendly and helpful

staff attitudes at check in, cleanliness, room service staff when our of their way to

a complimentary breakfast and free wifi help put this place in the 'great value' bracket

great organised breakfast to start the day with great assist from the so friendly staff martina is a great example

a complimentary breakfast and free wifi help put this place in the 'great value' bracket

friendly warm welcome. gorgeous bar area and decoration. fabulous room and bathroom

sky tv was a welcome addition , tea and coffee facilities were v good , room service food was delicious

no room service for food after 10pm but fully understand there are national staffing issues.

could not find anything to complain about, only noticed that maybe needed more staff on the bar area in the evening and for morning coffees

we were allowed a free late check out on request (12 instead of 11) which was great as i was doing a 10k race on the

had to pay for wifi ud83dude12 had to pay for parking ud83dude12

room was clean breakfast was vey good

travelling with my family, we enjoyed your breakfast a whole lot

bar staff were equally very responsive

good clean rooms and great bar area and restaurant great prices available aswell

there are lots of restaurants around but we took advantage of 'kids eat for free' offer available at the hotel

pool but there isnt one and it would have been nice if there was a hot tub in the private spa but i still enjoyed it

time,one of the staff named megan was very helpful, caring and respectful towards i and my kids ( my kids both have special needs) i feel valued by my experience

the room was unbelievable, ordered room service quite late, the food was great and staff very accommodating with our drinks orders

did not to have breakfast but had a evening meal room service was lovelyud83dude42.

wifi wasn't great.

free parking, air conditioning, comfy bed, nice shower room.

have to say that i have been coming here for 8 years, and bar one unfortunate stay, which i might add was resolved, every other stay here has been brilliant

there s no restaurant

wifi was not great.

late check out and late availability of breakfast

very handy m&s if you want to grab some food rather than use room service

paying for parking.

very cosy room. friendly staff. nice bar area. great breakfast.

uldn t get to a login screen) and the in-room info was lacking

niggles, the wifi didn't work on my phone

were surprised that the hotel was running out of a lot of supplies toilet roll coffee milk in room service the bar ran out of larger on the first day and the restaurant had a limited menu as a

great location and the bar prices were very reasonable

appreciated the room service and the parking

house, boat hiring be the river, garden, tennis fields, free car park

room service was very good, although could have used greater selection

room service curry was excellent, and service was very prompt indeed

and my complaint from last time ref poor room service sandwiches had been acted upon

friendly and competent staff from check-in to bar to breakfast

a brilliant location, went to painshill park, the ivy and the golf club next door

thought spa area a little tired and decor in our room a bit drab

gym was very small which would have been ok but because located in a conservatory type room with

staff very helpful. room excellent breakfast great x

bar was shut when we got back (which was after midnight, to be fair) which was only a minor (+)good bar and restuarant although we didn t eat in the restuarant we would next time (+)excellent bar area comfortable beds (+)lovely rooms nice bar area restaurant excellent (+) the staff were super helpful and friendly from the front desk team to the bar and dining (+) all the staff front desk breakfast team dinner bar staff the leisure staff i could name them all just amazinggg thank u (-)maybe the bar can close a bit later (-)please turn the heating on in the restaurant and bar area (+)well-decorated, comfortable hotel with pleasant bar and dining area, good size room with comfy beds

extremely helpful - i made a block booking and with the help of sandra we managed to have a few early check in, ready for a wedding

had everything we needed, ordered room service, arrived quickly and was tasty

it was very kid friendly. kids play area was a hit with my toddler.

draught guinness in the bar please.

there is a bar open in the evenings which appears to be popular with guests

the staff are very polite and friendly, especially the girl who works there at breakfast, she is the best

i would have liked the room to be a little cheaper and the wifi to be stronger

location ideal, bar and staff great, room clean and bed comfy.

wifi is annoying as you have to log in everytime with names and e-mail over and over again

parking wasn t great but a small price to pay for such a lovely place

was able to park over the road , but would have liked it made more obvious that parking was on street parking

parking.

wifi was a bit slow and the flower pot now has no dedicated parking.

should extend room service menu to bar

the provision of ev charging was very much appreciated with space available each time i needed it

upon arrival we ordered room service which did take quite a while, but when ringing down they were more than happy to take

weekend breakfast doesn t start until 8am, nor does room service.

room service was good and very happy with the fee for a late check out

location, horses roaming in the fields, security gate to get into the hotel, loads of parking, bar and restaurant, lovely staff, 24hour reception

good food menu in the bar area

really friendly staff, excellent gym, food really good quality and a great location.

there was also a gym and pool

gym was good, did want to use the pool but time did not allow, will book here again for sure

unit, comfortable beds, strong wifi, comfortable bar in lobby, appreciated them storing our bags ahead of checking in

very clean and comfortable bedding clean water and good wifi

i liked the late check out

the bar staff was very friendly and helpful

she arrange to change my kids room to be on the same floor

the bar does get busy which also has seating outside but we didn't hear any noise from our room

room service was poor - no one collected my card so i had to phone for it - no pastries, no spoon

lovely large room with twin beds. air con worked well. good wifi. good ev chargers.

easy parking,a nd close to trains to central lond as well as walking along the richmond riverside

room was very comfortable and clear instruction of what to do with mini bar and room service

the bar and restuarant area was very pleasant

free parking on site is also welcome

wifi extremely poor, bottle of water for 3.95

wifi wasn't available during our stay

missed room service as they don t do it

location, breakfast, room and location 7th floor good views good wifi and phone signal

manoj was a great host & we recommend the waffles! my kids loved there

my kids really appreciated his support and how lovely he was towards them

they were very accommodating with early check in. the staff were friendly and very attentive

bed was really comfy and they offered us a late check out of 1pm

is amazing, great restaurant downstairs, big parking

well stocked minibar plus good tea and coffee

into the secure car parking took longer than it should but, then again, it is secure, and it was 5pm on a friday in

parking was a nice bonus as we travelled from far and didnt want the hassle having not been to

late check out was accommodated

tv didn't work well - apps such as netflix doesn't work as can't connect to wifi

because it had a pool, only to find out there are severe restrictions on when kids can use it

great bar and lounge

and everyone else i met from the reception to the room cleaning to the gym / spa maintenance were all welcoming and positive people

relax in the swimming pool during the day , however there were swimming classes in the pool and kids

complimentary dvds and room service was brilliant

had two flights of stairs to negotiate from the car parking area but

limited parking but we did manage to find a spot.

breakfast was delicious!

small and shallow swimming pool

although room service wasn t possible extra milk and teabag sachets were waiting outside of the room each

very reasonable bar prices and for food and efficient friendly staff

always, good size room and prompt room service, good location and would like to thank all the staff, from reception to house keeping

the staff at the reception and the bar were very polite and friendly.

food & room were great. lot's of parking and reasonable wifi..

room service experience not good after arriving late settled into my room and wouldn t take my

there is a built-in gratuity on the restaurant charge and then another voluntary gratuity for the bar staff on the bill (we had breakfast so chose to remove this charge) (-)missing sky sports missing rhubarb gin in the bar missing liqueur coffee in late bar (+) the bar staff on sunday also very friendly (-)will be even better where the bar and restaurant are open again (-) the individual chairs are good for when sat at a dining table, just not for relaxing in the bar area (-) after a long day it would be nice to eat in the hotel restsurant rather than the bar area or at least have tablecloths on all tables as its not cheap - a ceasars salad ( excellent (-) was surprised that bar meals only were available

has available parking and a good restaurant

room service, ham

wifi