wifi not strong in rooms.

also you can request an early check in which we did

parking is very difficult as no private carpark so if busy can be hard to get a space but to be

parking good

was made very welcome at the hotel and the food and bar manager went out of his way to

room service was only 4 charge

the staff were amazing with my kids

m) for making our family birthday celebration so unique and special

the gym, pool, sauna

iron,hairdryed,safe,kettle,tv and free wifi great and helpful

a couple of things to keep the kids entertained would’ve been nice so parents can enjoy a drink or two

staff, quick early check in and nice room

the wifi setup is a little odd, in

grand hotel, free parking, easy to find, good location, bed was so comfortable, room beautiful and grounds, air con

newly refurbished room good fast wifi

the room is clean fresh and modern, no issues with the free wifi

although room service wasn t possible extra milk and teabag sachets were waiting outside of the room each

that the room service menu was not more extensive and didn t have healthy options for

the staff at the reception and the bar were very polite and friendly.

good wifi and parking

parking.

parking wasn t great but a small price to pay for such a lovely place

it has a spacious bar and restaurant, plus attractive beer garden - which is a real sun trap

none or very little car parking.

wifi could be better, especially as 5g is non-existent and 4g only received one bar

the wifi was virtually useless - very slow

lack of parking.

well stocked minibar plus good tea and coffee

good safe parking

secure parking

cluding a jar of fresh brownies); drinks/snacks in the bar were delicious; room service was prompt, efficient and very tasty

easy access, secure parking, spacious and comfortable room

nice that there s a bar too and noticed there was room service for breakfast in bed

nice that there s a bar too and noticed there was room service for breakfast in bed

had room service too for dinner

location was superb, we loved the spa overlooking the track, and weather was very kind to us with lots of sunshine

spa was amazing although busy as glorious weather, evening meal was delicious and proximity to

gym, kids friendly

breakfast was superb and the parking was good value, and there was a free 24 hours gym

the bar food was good but a little pricey.

renovations since last visit. breakfast is excellent.

really i noticed the spa was closed as too the bar area

we only stayed one night as we were going to a function at the golf club nearby

6 tray service was not mentioned on the room service menu

late check out on day of departure really nice staff particularly in bar and restaurant restaurant

working wifi and tv

was very accommodating to all of the kids and helped find medical care for a sick little one

welcoming staff, helpful when booking in, i arrived late and made it to order food at the bar

only thing was wifi connection not great but we had our own so not a problem

rooms were lovely bed was huge. restaurant was nice. allowed late check out free of charge.

wifi did not work or took too long to connect amd then loose signal again

there was no room service menu and food was limited to curry

good parking. nice room , breakfast and service.

very noisy laundry room near our room, this noise continued all through the night.

stayed here for golf so ticked a box for us but would not recommend if going for a break away.

of the hotel right on the river thames and across the road from hampton court palace, the breakfast and the views of the river from the breakfast room

the room and breakfast were very good. the location was excellent. staff were also very good

the bar was well stocked & if a cocktail wasn t on the menu they would make it for you

we loved the bar and restaurant

went for wedding anniversary with kids

pool!

car parking excellent, well-lit and near the house but a bit exposed in surrounding countryside

swimming pool and having pre-dinner drinks outside on the beautiful terrace overlooking the gardens

just a tablet with a qr code - no instructions on how to use it to contact the front desk or room service

i had a drink and then retired to my room and phoned for room service about 7

parking was a long way from hotel.

everything, especially kids club

is a beautiful hotel located in a wonderful forest surrounded by trees and golf courses, it has great facilities especially for families with children, a swimming pool and a

terrace and bar area and then later on the clubhouse - all lovely areas for the wedding we attended

plenty of space , good breakfast, lots of parking, decent pool and spa

liked the way spa manager giedre treated me on my birthday, i had amazing morning at swimming pool and sauna, and

i could not access the wifi.

excellent gym and staff

i stayed for 2 nights with my husband and 3 young kids

early from a flight and had to pay 60 extra to get a early check in

at reception looked after us so well, she was able to offer us an early check in which was much appreciated after a long haul

no breakfast included

had air conditioning, ice machines, toiletries, robes, house shoes, wifi, a comfortable king sized bed, it was clean, and a restaurant inside the hotel

comfortable room, fluffy towels, fluffy pillows, great room service

ordered room service on arrival and the food was delicious

comfy bed, quiet sitcom, tasty breakfast, good wifi, usb by the bed

would be nice if they can provide a play area for young kids

place had an unusual smell, a combination of wet laundry and incense

gym, could use the gym at the adjoining crowne plaza for an extra 10

kids can diner free with mom and dad

liked the mini gym - more hotels should have one - i can then tuck into a breakfast knowing i've had some exercise

the hotel wifi doesnt work properly

it was very clean convenient and with good facilities like a gym

breakfast was excellent

excellent and very supportive and assisted in giving me a a larger room as per my booking and a late check out

addition of swimming pool spa and gym is

- wifi was a bit slow

the pool was also a hit with the kids

we were very close to the aairport and the kids loved watching the planes fly over from our room

not use the wifi or the pool

friendly, helpful and understanding staff (with kids always difficult to find right rooms & booking didn't go as we had hoped

laundry room - so useful. really easy to walk to from the tube.

very spacious for two people with two large luggages couldn t do early check in so waited at lobby for

staff are very helpful, wifi was fast and available throughout the hotel

paid for early check in which we were very grateful for

the gym had everything ywe needed

having the on-sight laundry was also a bonus

breakfast is not included and we had to pay extra for an early check in.

i wish i had known they had laundry facilities for guests

guest laundry facilities available. good bathroom amenities & shower.

excellent parking facilities, great food and welcoming friendly staff

safe, secure and convenient car parking

there was room service available and staff were all very nice

wifi was a bit hit and miss

everything you would wish for and more, location, secure parking, friendly staff, fab breakfast, amenities in room

wifi very weak

a good strong shower and excellent wifi

nagement did say they'd requested it be seen to)

wifi wasn t working

offstreet parking

lovely large room with twin beds. air con worked well. good wifi. good ev chargers.

the food is amazing, and full restaurant menu is available as part of room service which is great

wifi did not reach far enough to our room so it made researching our next day a wee bit tricky

room, large comfortable bed, fridge, wifi, tea & coffee

location right on the thames, great spa and gym facilities

bar looked nice- family friendly

loved the location, the rooms were fabulous, the spa and swimming pool were brilliant!

a great health club with fantastic pool/sauna/spa, great breakfast, fantastic location and handy parking

children love the indoor soft play area, kids swimming pool and the outdoor playground

the room was fab, the breakfast was fantastic and most enjoyable and plenty of choice

we had hoped for croissants for the kids

complimentary wifi wasn t the best. in this day and age wifi should be free and fast.

very continent, my wife and kids stay there every time they travel as they are used to it and get a good sleep

this was amazing we i was traveling with two tired kids

staff were very accommodating with early check in times and car parking

very clean , great location and nice bar downstairs.

were on a night out in the bar downstairs, so perfect location for our trip

good wifi

the wifi didn t work in my room at all and at one point the water was shut off without giving me

d floor, right above reception)

there are two dining options one more formal, the other bar menu

breakfast was superb

criticism - could not get through to room service

room was a little snug

gym, food, staff were all first rate

nothing really , gym maybe slightly small..

the only thing i think would improve the hotel is a gym or spa

the ev charging was fab, and the bar facilities and cleanliness of the room were great

kids friendly

more equipment in the gym would be a plus, i

gym was perfect for me and breakfast excellent

room service menu was great, however a variety should be considered.

lots of restaurants and bars nearby on the river front

the room was comfortable. the gym was good.

lobby -great outdoor space with lots of places to sit dotted around the terrace -lovely spa/gym space

very spacious and comfortable, great food and gym!

it is amazing love the pool area rooms are spotless and the food is lovely

had room service also which was quick and nice

ad to cala d or for more action) -food quite

spa ally smaller than expected

smart, clean, modern with v good spa facilities.

comfy bed, good wifi

the rooms were spacious and for kids the pool was great

i loved having access to the pool, sauna, jacuzzi and gym from 6am till late at night

and comfortable rooms, bathrooms clean and tidy, reception and bar very nice, friendly

away before heading to terminal to meet daughter, was told yes room ready but have to pay for early check in , waited around reception before unpacking

wifi worked and mobile signal good

they are the only pet friendly hotel and were extremely accommodating of our early check

check-in; spacious and clean room; good selection of food for breakfast; room service every day; enough parking space on

breakfast was excellent!

didn’t see a single kids during our stay here

superb quality, staff very helpful, speedy room service and sauna/ jacuzzi area included

nice hotel, with good vegan options, nice rooms, strong wifi signal and great vegan food options

wifi was awesome, clean, no pool, gym in the basement

pounds for an early check in

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

we got back from central london after lion king, we asked about a late check out and he gave us an earlier time

room service trays and rubbish were left in the corridors for the duration of our 24 hour stay

excellent bar meal and very courteous bar/dining staff

along with free wifi, room service breakfast there is an easy and regular shuttle bus to heathrow terminal including

staff at reception and room service were friendly and helpful

amazing front office the bar the connectivity the room

staff were super accommodating for an early check in, and couldn t be more helpful in sorting things out for us after we d travelled

i had a drink in the bar as i arrived late, and again staff was friendly

accessible dinner and breakfast

staff are friendly they even let early check in when room is already available

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

small but sufficient gym open 24hrs

the location is perfect for an overnight stay before taking a flight, the bar and sky bar make it feel like you've already started your holiday in a special hotel the rooms

though

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

aztec room was really good for the kids there was a treasure hunt around the room

we loved everything, i wouldn’t recommend as a relaxing stay, it’s a kids dream!

we loved everything, i wouldn t recommend as a relaxing stay, it s a kids dream!

there was a wide variety available for breakfast and the quality was excellent also, parking was easy and

had such a wonderful stay, the kids loved it

for over night layover, especially with kids

i particularly liked their late check out deal

the interior space is wonderful, but the wifi is not very good

check in was straightforward and were given a complimentary 1 hour extra late check out when we asked about it

late check out was available if needed which suited me as had evening flight the next day

location is amazing for heathrow, the restaurant, bar and staff are all great

lovely staff at the evening restaurant and at breakfast

was very cooperative in giving the details regarding the property, transportation and included breakfast

received an early check in

had a family room with a sofa made up for 2 kids; but the kids blanket was for 1 person only

gym was quite good too

good gym, laundry room & coffee

the price was excellent considering we got a suite and breakfast included

nothing 5*great room moved us to a room with a view of the runway. late check out at no cost.

they accommodated an early check in for us

breakfast was very good

our taxi was only £22 versus the shuttle bus that would have been £7/per person (including kids)

my kids and i had a very comfortable stay

leisure, pool , sauna , steam

were unable to use the pool because they had to shut it down due to someone probably having an accident inside it

there was no children's menu and had to pay full menu price for 3 kids

double windows keep all noise out and black out curtains are great pool sauna and steam and gym are also fab

4 hours from lincoln with 2 kids, couldn’t even be greeted with a smile

wifi was fast

wifi didn't connect properly

the facilities were clean, the gym was amazing with hair dryer and straighteners, and spa facilities and good equipment

we were here for the harlequins rugby match, after the game we used the bar and had a freshly made pizza from their pizza oven which was fantastic

spa and gym facilities are great also

time for breakfast but location perfect as i was attending a business venture actually in one of the

the access to the gym and pool/spa

room service rather expensive

not much to do at the hotel for families, the only channel for kids was out of service

moved into the hotel 2 days before we left london so we could take the kids to legoland

the location, the bar and restaurant, the very friendly and helpful staff and the room had everything you needed plus

nice staff and room small gym

the wifi works well in the rooms

being able to add an extra cot bed for my 4yo, as i was a parent travelling alone with two kids under age 7

had a big room in the ripley wing that was very comfortable and warm and the wifi worked well

of parking, good wifi, comfortable room

a little noisy as our room was above the bar but once the pub closed it was quiet.

close to the terminal 5 and if you with kids under 15 yrs old they ride free on the city

to the airport, they had shuttle buses running every 15min to the airport for a 5er room service was cheap and tastie and the aircon was

wait for room service but it was exceptionally busy but food was nice so not really

room was a decent size and a nice shower the bar area was comfortable and wifi was

kids especially enjoyed this

to be able to swim and go to the gym in tbe morning is a big add on

wifi good

and room service is perfect

) and to order room service you have to go to reception to pay

water in pool was cold.

hotel, restaurant and bar are good value

no room service

parking

the wifi was very

refurbishment is very good location and parking

room service man was friendly, helpful and chatty

great room service

no refrigerator in room. no free wifi in room

great staff. quick and tasty room service. easy connection to airport. ideal for access to t1-4.

to get an early check in and late check out

kids buffet choices were restricted to fish fingers and chicken nuggets

room service knocking at my door when i was sleeping after booking to leave hotel at 2 pm .

good breakfast and super service

hotel seems overly popular for families with young kids

wifi poor bedrooms need a bit refurb especially bathroom