swimming pool delightfully warm

lovely outdoor bar and eating

water and a coffee machine in the room, fresh milk on the fridge, a good shower, great wifi and fantastic breakfast,

alot of noise from wedding party and kids running around

no problems finding a parking space. good view from the room.

staff were very friendly, extra towel was provided and wifi password was given when we reached out room

good wifi

wifi didn t work tv didn t work either

even gave me a late check out

i didn t have time to use the wifi , so, no opinion about that

room service menu was great, however a variety should be considered.

wifi was off and on

checked in late at night but still able to order room service

more equipment in the gym would be a plus, i

just they don t have room service after certain hours.

nagement did say they'd requested it be seen to)

wifi very weak

a good strong shower and excellent wifi

wifi wasn t working

location with ample parking on site and very friendly and helpful staff

even tried our room service which was prompt

everything you would wish for and more, location, secure parking, friendly staff, fab breakfast, amenities in room

location for a nearby wedding in hampton palace golf club

not enough gf options on the main menu,maybe a separate menu for more basic bar type food.

comfy beds, great leisure facilities, fab location ,super atmosphere, table tennis

at the hotel rooms are lovely warm and very clean and most have great views of the grounds the bar is clean and freindly with value prices we arrived early which was not eney problems just left

bar looked nice- family friendly

the indoor swimming pool is highly relax for family with kids

children love the indoor soft play area, kids swimming pool and the outdoor playground

nicely located with lovely views. spacious and comfortable suite. free wifi easily accessible.

the room service meals were very nice

the hotel has a lovely bar and restaurant,and excellent service in every area

ordered room service and it was lovely

we had room service, the room was well stocked with snacks and drinks of which we made good use - we had a

the spa area, restaurant with outdoor seating

also the bar shut pretty early at half 10 was hoping it would be slightly later

beer in the bar was flat. my only complaint of the entire stay

beautiful spa facilities and lovely spacious rooms

wifi - non existent in my room. made work extremely difficult

loved the hotel, especially the room. use of the spa and pool was a bonus.

good wifi

the hotel gym is very big with a good variation of equipment

the gym,no ladies 4 kg, 5 kg ,6 kg weights, all mega heavy

lovely bar and breakfast area. rooms are very comfortable and well appointed.

wifi

was fine but no fridge so we had to ask for one - also we were not advised there was no wifi in our room which was a big inconvenience

location is excellent and ample parking which is always at a premium in london

there is a built-in gratuity on the restaurant charge and then another voluntary gratuity for the bar staff on the bill (we had breakfast so chose to remove this charge) (-)missing sky sports missing rhubarb gin in the bar missing liqueur coffee in late bar (+) the bar staff on sunday also very friendly (-)will be even better where the bar and restaurant are open again (-) the individual chairs are good for when sat at a dining table, just not for relaxing in the bar area (-) after a long day it would be nice to eat in the hotel restsurant rather than the bar area or at least have tablecloths on all tables as its not cheap - a ceasars salad ( excellent (-) was surprised that bar meals only were available

no answer from room service or reception on sunday morning

service was dreadful, paid for early check in and the room wasn't ready, they wanted us to leave our bags with them even though

not a room service for snacks especially late night

the wifi didn t work in my room at all and at one point the water was shut off without giving me

wifi did not work. there were some bugs in the washroom.

very clean , great location and nice bar downstairs.

great location great staff - especially the bar lady from ukraine

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time but the breakfast room has a great view by the river

we stayed one night with 3 young kids and then the 2nd night just as a couple

the bar is stunning - great to wind down in after a long afternoon at twickenham

and the restaurant and bar a is great

the bar does get busy which also has seating outside but we didn't hear any noise from our room

reception staff gave a very early check in

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

coffee selection and mini bar is great

parking at the front is a bit tight for access

early check in given, bowling opposite at hollywood bowl was great fun and you could walk there

free bed for under 17s, comfy room, late check out

we had to get room service at 10 pm

fast free wifi room service food was big portions comfortable bed quiet & safe neighbourhood

i really appreciated the hotel s facilities, especially the well-equipped gym, which allowed me to fit in a morning workout during my stay

excellent and very supportive and assisted in giving me a a larger room as per my booking and a late check out

parking not guaranteed was a little worrying before we arrived but staff went out if their way to

all the staff in the breakfast area are great excellent service always smiling and coffee spot

almost 300 for a room for one night, but breakfast wasn't included in the price

the room service could have been better

also the phone didn't work for room service

wifi wasn't great.

wifi was not great.

though breakfast is available) and no room service

have been coming here for nearly 7 years, and bar one blip which i mentioned in a different review, my stay has always been very nice

wifi wasn't working properly, despite the reception staff rebooting the router

the new bar refurb seems to be taking a long time and access to the health club seems to be restricted to

nothing. would have loved room service being open after 11pm for food but that is not a problem

comfortable room, nice bar and seating areas. buffet breakfast.

everything including the spa facilities

the breakfast was plentiful and delicious, with a nice range of options to suit all tastes

the bar and restaurant area was perfectly set out and beautifully decorated

after breakfast next morning the water flow into the sink was fine

very friendly staff that cheerfully accommodated my requests for late check in and late check out

the wifi was fast and the location fantastic as buses at front door and the underground 50m away

the rooms had everything we needed and the bar was great for food and

i did not have breakfast. first class lunch room service first class staff

clean and comfortable, loved the room service, great parking

very comfortable and clean. lovely breakfast.

free gym for sporty people like me, to be enjoyed also after check out

the staff is wonderful from checkin, breakfast and ordering room service

maybe, more options for the breakfast. i mean we ate each day the same things.

trouble connecting to wifi

wifi a bit slow but free. otherwise at the price it was great.

we asked for early check in and parking and were very pleased to get both

great location,helpful staff,warm comfortable room with super breakfast,great value,thanks.

late check out and late availability of breakfast

very handy m&s if you want to grab some food rather than use room service

location. parking. staff. very comfortable.

spacious comfortable room. quality bar meal. great value.

hotel location was perfect for kew gardens and the parking arrangements outstanding

wifi in the room was a bit hit and miss, ok downstairs

beautiful decor, friendly service, secure parking and amazing breakfast.

all staff members greet you politely with a smile and room service is at your door within minutes of you hanging up the phone

spent over 500 for two nights and i think breakfast should be included in the price.

just sharing feedback as i saw so many kids and for us as a family with a toddle this would make the difference between staying again or

wasn t made aware that it would cost 25 to use the swimming pool at the time of booking

there's parking

excellent wifi

extremely friendly bar staff

wifi was wonky and signal was weak. also, cleaning staff is too noisy for the early morning.

slow wifi

the room had good air conditioning, free wifi

the staff were friendly and although couldn t accommodate our request for an early check in were polite about it

wifi is never great, this my only complaint.

the bar and restaurant area was really nice and the breakfast was great

the food was good which we had lazy room service,which was

booked a twin room for 2 kids and 2 adults

clean comfy bed and rooms helpful staff even gave us a free late check out on a sunday had a snack and a few beers

no room service - kitchen closes too early

least on a sunday)

the honesty bar was brilliant- huge lovely showerroom

ordering room service via the app was really convenient

the bar was great for a few drinks at night and even better, the noise from the bar did not travel

i had an email saying an early check in had been agreed an we could check in anytime after 1-30

room ok - bed (emergency) for kids not comfortable, too soft, u shape. ac not working.

spent a few hours in the bar in the evening and the staff were very good and attentive

perfect room, with generous breakfast

was really good, the kids loved the hot chocolates and hot breakfast

fantastic place to stay tastefully done throughout and the restaurant and bar is perfect.

each and every one of them from the check in to the bar and restaurant, to the night manager

+ the hotels restaurant, bar and beer garden welcome guests with a very nice and warm atmosphere

at a pitty october

perfect location to experience west london and the restaurant/ bar is one of the most popular in the area so excellent vibe

when i called reception for room service, no one picked up or called back on two occasions.

no minibar..., but great bar downstairs.

great friendly staff, room service was excellent

room service was poor

and francesco in the hotel bar were great

nice clean room - the kids loved the pool.

love the pool and the sauna

early check in and late check out

it looks like a world class with great decor and a beautiful pool

was rather annoyed that i couldn't have a fizzy drink for breakfast and that the gourmet menu didn't have anything i liked on it

wifi didn't work

wifi speed was solid

i liked the writing desk, the wifi was fast and reliable and the decor was generally good

the hotel itself was fantastic, with a lovely bar and restaurant downstairs

the bar was great as well - had a few drinks and tapas and ended up chattin to the locals - very

free hot drinks at the bar were a bonus too

no chance of late check out

early check in as flight was early

the upgrade to the studio apartment and the early check in that we were granted.

having a orgy n the noise went on till 3 in the morning no hotel staff did noting there was kids in the same floor at the time n i find this realy bad in the hotel part you could hear the

wifi requires registration with name and email, which is an unnecessary intrusion into my privacy

low ground level) didn t have an cell reception but thankfully wifi was very reliable

great to have a small kitchen area too

late check out facilities

is lovely, short walk from the tube in a nice family area with good shops and a couple of late night bars up the road

the place was spotless and the staff were very friendly and helpful and great with the kids

breakfast and late check out as an ihg member

we had two adults and two kids under 5 staying in the double room with a pull out couch so we expected it to be tight but it

best location lots of shops & restaurant, excellent service from reception staff we got free late check out until 2

laundry service was quite expensive, so there is a reasonable and good laundromat close by as well

loved how, comfortable the hotel was, from the room to the bar and restaurant

my room had poor wifi connection. to make it even worst the lte signal was very low.

modern, access to golds gym, nice restaurant

and spa were lit up with beautiful led lights as were the room

clean room with stable wifi connections. nice staff. close to the town centre.

very nice hotel, convenient, close to the train station, clean, nice staff, kids friendly.

friendly staff who managed to give me an early check in

couldn't get wifi

was good location perfect as was dining out in chelsea staff were courteous and friendly, great bar at

the breakfast was top notch ud83dudc4c

bad, the interior could be better, the spa could also have hot water in the pool instead of medium heated water

really cool spot - just disappointed i didn t have tine to use the spa !! - next time !!

celebration for my 50th birthday we have stayed in many hotels in london and the rafayel hotel & spa is definitely worth a visit the shuttle service was fantastic nothing seemed too much for

the gym was well equipped and the jaccuzi, sauna and steam room were great

the interactive functionality on the tv, wifi instructions on tv, remote controlled lights on tv and

room a bit small wifi not very strong so kids struggled to use tablets

kids enjoyed free minibar with chocolates and pop

like the room, sufficient for family with 2 kids or even 4 adults, great location near to metro station and restaurants i will come

is typical every day wifi is fair staff is good and helpful room is too much

was good but could be long waits and really busy especially weekends with kids running around

central location, excellent staff, great breakfast

for business travel the in room desk area and wifi are excellent. bed is super comfy.

they advertise laundry facilities, but when we asked, we were told that there was only a washing machine & no

grab and go breakfast was perfect

i d like real milk for delicious coffee-not those annoying tiny plastic containers virgin wifi internet did not work on my macbook pro - i had to spend a lot of money on an international