lovely warm pool and the young children loved it comfy beds in

great room, comfy bed, enjoyed the spa area too.

good continental breakfast staff friendly and helpful

for breakfast explained it would be room service due to coronavirus hsve us a firm to make our breakfast choices and we wasn't given

kids ate free which was brilliant

late check out and late availability of breakfast

very handy m&s if you want to grab some food rather than use room service

decorated, close to pub and food, great room service, quiet rooms, excellent in room snacks, tea and coffee facilities, helpful friendly

wifi poor

were going to a family wedding so needed an early check in

location with parking was excellent

great breakfast. plenty of free parking also.

very good location with on site parking

a bit noisy from bar next door

provide room service although not a huge range to choice from

everything was clear about our room, where breakfast was, the bar and lounge area

wifi is poor, so needs looking at

could not find anything to complain about, only noticed that maybe needed more staff on the bar area in the evening and for morning coffees

a little precarious but they did have a non slip mat & a bar to grab

were told room service was 24hrs and checked with the duty manager

the bar

early check in given, bowling opposite at hollywood bowl was great fun and you could walk there

excellent staff at reception desk and breakfast service

beautiful surroundings, fab pool and gym

only thing was room service qr code didn't work but not a problem

water and a coffee machine in the room, fresh milk on the fridge, a good shower, great wifi and fantastic breakfast,

staff were amazing, safe parking, good breakfast, lovely area

good wifi connection

free wifi

60 and for what we got was unextceptably we paid an extra 10 for late check out this is based on room 42 know idea what rest of rooms are

i was charged 10 pounds extra for late check out at 2

wifi didn t work tv didn t work either

free parking is also available at a secure location in the hotel

costumer service, thank you rahem ;) good value for the money , good breakfast

no room service for breakfast

parking and wifi

the room service were all nice and professional too

no breakfast

excellent breakfast and really friendly staff

good clean rooms and great bar area and restaurant great prices available aswell

great rooms and prices lovely bar area and restaurant

room was clean breakfast was vey good

time,one of the staff named megan was very helpful, caring and respectful towards i and my kids ( my kids both have special needs) i feel valued by my experience

left my sunglasses on the couch in the bar area and rushed to get my taxi

and my daughter could use the gym that was excellent we like to go every day and when my daughter has training we have to miss

staff very attentive rooms clean breakfast good

pillows and bed and bathroom ,gym

from bar on friday night, we were on 2nd floor, but actually didn t disturb us too much, we still

very clean , great location and nice bar downstairs.

the wifi did not work

the wifi didn t work in my room at all and at one point the water was shut off without giving me

rooms clean and ready early for an early check in

nice restaurant and bar but we did not use this facility

i would have liked the room to be a little cheaper and the wifi to be stronger

the overnight bar was always well-stocked

free wifi was very good and free breakfast was yummy

very clean apartment with all the perks eg wifi tv etc

the staff was very helpful and allowed us for an early check in

flexibility even when rooms were available to allow early check in

pm) - meant we didn't have to rush in the morning

here for two nights with 2 kids

very clean and comfortable bedding clean water and good wifi

my wifi didn t work and poor signal for my room.

manoj was very friendly and kind helping us with our kids

didn’t go with children but ideal of travelling with kids i believe

:) good wifi and shower

asif kindly attended to my needs on arrival as the bar was closed he kindly accommodated me as i asked for a double jameson & lemonade witch i enjoyed

breakfast was very good

gym was perfect for me and breakfast excellent

the phone in room 508 was labelled 505 and caused a little confusion on night 1 when ordering room service

gym was perfect for me and breakfast excellent

however, the bar was fully stocked and we would have felt comfortable calling up if anything else was wanted

the bed was so comfortable and big and the mini bar was well stocked as well as a good provision of snacks

room was lovely and well laid out, good facilities, reliable wifi

wifi was very good as was the choices on the television

wifi was wonky and signal was weak. also, cleaning staff is too noisy for the early morning.

great room and stunning bar area. although next to main road, the bedrooms had triple glazing.

the room service was quick and efficient and affordable

nice bar open until 11 pm in lobby area

wifi needs improvement!

wifi a bit unsteady.

the bar staff were fab

didn't use the wifi. liked the coffee machine in the room,

for an evening meal it seemed that staff were under pressure a there was only two working busy bar and restaurant

safe, secure and convenient car parking

breakfast excellent value for money and catered for both children and a fussy vegetarian

to order room service but there was no phone in the room

nagement did say they'd requested it be seen to)

wifi very weak

a good strong shower and excellent wifi

wifi wasn t working

easy check and great shower, clean and late check out too- 11am, which was much appreciated

easy check and great shower, clean and late check out too- 11am, which was much appreciated

easy and good location. late check out.

comfortable and the kids had a hot chocolate when we arrived

the accommodation was great, bedroom, lounge, kitchen and ensuite shower

hotel now has really nice self contained apartments - lounge, bedroom, kitchen and bathroom

icken and wild mushroom pasta), better than expected

the hotel wifi doesnt work properly

he lecture we went to lasted longer than expected and we hadn't eaten )as

the gym was nice

breakfast was included in the price and was able to have this as room service at no extra cost

no room service - kitchen closes too early

the honesty bar was brilliant- huge lovely showerroom

lovely room in a very lovely hotel / inn. great bar and restaurant and really lovely staff!

only wish there was room service

the bar was great for a few drinks at night and even better, the noise from the bar did not travel

interacted with the kids, showed an interest in us, could not do enough, was really chatty and welcoming

was really good, the kids loved the hot chocolates and hot breakfast

breakfast was really good and tasty

service, perfect breakfast, comfortable rooms, good to public infrastructure for

breakfast included, bar open til midnight, clean and fresh

room service was bad waited a hour to bring some shower gel

t it is a very exciting

i called before staying and i was provided with information that room service was available however we had to collect

wifi connectivity.

breakfast was amazing, free easy parking, really helpful staff, especially julie

the only two problems that we encountered were that the aircon guidance was in spanish and the wifi had no connection details

had problems with the wifi in the past, not during my stay but being unable to get rid of its presence on my laptop after

onsite laundry facilities

great choice of breakfast to suit all tastes

kids running around the hallway, not enough hangers, light for bathroom was outside bathroom, lift

30pm) and also had sparse stock, for

that there's no free wifi, we knew before we got there, but still..

you have to pay for wifi

wifi and parking were both additional costs.

the bar was lovely altough we didn't eat here so i can't rate the food

the wifi did not work at all in the first room

room service breakfast cold

i ordered room service one night and even though the restaurant was busy it was with me within 15 minutes,

having complimentary fresh milk in the mini bar was great for tea.

area is very pretty and the bar with hotel was very convenient

in

some noisy kids in the corridors all hours - not your fault

plenty of parking. good breakfast

free wifi was very useful

some noisy kids in the corridors all hours - not your fault

the staff were so friendly and the venue had a really nice atmosphere in the bar and restaurant

was on the 2nd floor and quite close to the stairwell so could hear music from the bar

excellent beer; and excellent wifi although only in the pub

for some reason it wasn't picking up or finding it via wifi or bluetooth

the bar was busy as it was an event day at crystal palace, but we were served quickly

location is good, breakfast is nice and the free parking is a bonus

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no view of any type

the location, the room size, and the gym

gym facilities are excellent and the riverside position is wonderful.

at the hotel rooms are lovely warm and very clean and most have great views of the grounds the bar is clean and freindly with value prices we arrived early which was not eney problems just left

could not connect to wifi at all but wasn't a big deal.

breakfast was superb

the spotty wifi, really and the shower could have been a tad hotter but it was acceptable

tv channels and bigger tv, more choices on the menu for dinner and also room service would have been

wifi, for the first time gave us some problems

service was impeccible and the 'smart room' was great, as was the spa and other facilities

nice room, good food from room service, staff were friendly, good weekend

the breakfast was good, the food was good, room service was great, the mini bar is fantastic

only thing i didn't like is that there is no free parking facilities and that the pool in the spa was out of order

gym and spa a bonus

perfect location to experience west london and the restaurant/ bar is one of the most popular in the area so excellent vibe

location, lively bar with garden, beautiful decor, excellent food in the restaurant, attentive and friendly staff

fantastic place to stay tastefully done throughout and the restaurant and bar is perfect.

each and every one of them from the check in to the bar and restaurant, to the night manager

at a pitty october

great facilities

pool and outdoor facilities were top

because it had a pool, only to find out there are severe restrictions on when kids can use it

gin and brandy refills each day great pool

the spa facilities were perfect for the stay. the bar & restaurant area was lovely too.

i loved the spa and swimming pools. good customer service from the front desk.

ru domain was closed via wifi

wifi signal was weak, the minibar was empty and there was a strange smell coming from the empty

spa and great breakfast

spa facilities & pool are accessed by the public too, and a walk around the hotel, so worth nothing

t closes quite early for travellers and people coming back from

with overground around the corner and fulham road at chelsea stadium in walking distance for kids 4 and upud83dudc4cud83cudffc tesco, two restaurants and gambada indoor play area around the

my kids are also asking to return

i did not have breakfast at the property

english breakfast is good.

a beautiful experience , with parking unbelievable

the wifi was very slow and unstable

there is a built-in gratuity on the restaurant charge and then another voluntary gratuity for the bar staff on the bill (we had breakfast so chose to remove this charge) (-)missing sky sports missing rhubarb gin in the bar missing liqueur coffee in late bar (+) the bar staff on sunday also very friendly (-)will be even better where the bar and restaurant are open again (-) the individual chairs are good for when sat at a dining table, just not for relaxing in the bar area (-) after a long day it would be nice to eat in the hotel restsurant rather than the bar area or at least have tablecloths on all tables as its not cheap - a ceasars salad ( excellent (-) was surprised that bar meals only were available

wifi was unreliable

no answer from room service or reception on sunday morning

we arrived in the evening, so choice of any room service was limited, apart from meals from main menu, needs a bit more choice

restaurants were great, we had drinks on the terrace, breakfast and afternoon tea whilst there

also the phone didn't work for room service

i was lucky but parking at the hotel is very limited, though well organised.

the room service could have been better

no breakfast room service

room service was great, i paid for late check out and had lunch at the restaurant the next day with

hotel bar and restaurant very good

at last, a mini bar that's actually stocked

tv reception wasn t good in room, and kids couldn t stand up in pool

the best hotel i've ever stayed in

bedrooms not affected by bar area downstairs

the air conditioning made the odd noise through the night that woke the kids up briefly

it was close to the road but very quiet and the breakfast was top notch

d i've stayed in 100s) lovely staff and fantastic breakfast

the bar is stunning - great to wind down in after a long afternoon at twickenham

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time but the breakfast room has a great view by the river

great location great staff - especially the bar lady from ukraine

gorgeous decor, beautiful garden and bar and the rooms were super comfy with lots of thoughtful little touches

got early check in and a little helpful late check out

great for us as a family of 3, would be easily able to fit 2 adults and 3 kids

can be a bit noisy if your window is facing the sports bar but it quietened down around 10

although there were lots of families with kids who all seemed to be enjoying it

for what it was and the chelsea curtains are old and made it look like kids bedroom

great location and great with the kids