the wifi could be better

breakfast is wonderful

more parking facilities although these were managed very well by staff

staff were impeccably polite and helpful in particular the guy sorting out the parking outside

breakfast could have been better, order was wrong twice but they did not charge us for it

really comfortable, last minute late check out too which was really helpful. good location

he lecture we went to lasted longer than expected and we hadn't eaten )as

good breakfast

room service chips great but bread was far from fresh so sandwich poor and not eaten

ate dinner, breakfast and a carvery lunch in the hotel

great location - with free parking, it was then really quick and easy to get on the train

tv screen in hotel bar to watch the rugby would have been good but local pub sufficed!

i had to keep reminding myself it was a pub, but when kids are literally running around from 8pm, causing disruption for all guests and the staff

didn't use the wifi. liked the coffee machine in the room,

not enough gf options on the main menu,maybe a separate menu for more basic bar type food.

wifi wasn t working

wifi very weak

nagement did say they'd requested it be seen to)

a good strong shower and excellent wifi

the breakfast choice was great but a special mention must go to all the staff who were unfailingly

breakfast was very good

the bar staff make mean smoothies and the breakfast was hot and fresh

more equipment in the gym would be a plus, i

room service was expensive and not good quality

rooms clean and ready early for an early check in

night bar also comes handy for saturday night

wifi didn t work when i had business meetings

very clean , great location and nice bar downstairs.

good wifi

only booked a standard single, but it was spacious and comfortable and had everything needed

do not understand why room service carries a tray charge or why it cannot be delivered hot

lots of things to do, excellent room service and amazing building!

the indoor swimming pool is highly relax for family with kids

kids menu was great but huge portion sizes!

even gave me a late check out

i could not log on to the free wifi.

i was charged 10 pounds extra for late check out at 2

good wifi available in room

wifi didn t work tv didn t work either

good bar and

secure parking is a bonus

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

the bathroom was good, as was the wifi

free parking and internet

night was a bit busy for the restaurant with booking required, although you could order from the bar or there lots of other restaurants near by

parking is hard to find a space around the pub

parking was a bit difficult as i had to park a couple of streets away.

t they added a standalone heater before)

also the wifi was quite poor

early check in given, bowling opposite at hollywood bowl was great fun and you could walk there

very quiet and leafy location and free parking right

we arrived late with 3 kids no room service or even crisps in

room service was 7

warm welcome from staff both at reception and the bar / restaurant

beautiful surroundings, fab pool and gym

the admission to the gym / pool was nice

was having free access to the spa facilities throughout the sauna, steam room, and heated pool were all fantastic and made our stay feel extra relaxing and luxurious

nothing. would have loved room service being open after 11pm for food but that is not a problem

the gym facilities were great and the bed was so comfortable

free access to gym and swimming pool

wish we had a bath for the kids!

m) for making our family birthday celebration so unique and special

staff very helpful. room excellent breakfast great x

room service was only 4 charge

swimming pool, small and full of kids

wifi

gorgeous place, perfect location, parking free and on site and staff were so friendly

location is excellent and ample parking which is always at a premium in london

the car parking signs as you enter warning of fines, not the best first impression.

the bus which stopped nearby would not take cash, and a credit card with a wifi symbol on it was one option for paying on the bus--but i didn't have such a card

the spa , modern but traditional feel about the hotel .

the spa facilities were perfect for the stay. the bar & restaurant area was lovely too.

wifi not set up on tv so had to reset each time to be able to watch netflix

great facilities - pool, gym, spa spacious room, clean and tidy friendly and helpful

beautiful spa facilities and lovely spacious rooms

the restaurant and bar service was top notch

the hotel gym is very big with a good variation of equipment

i ordered room service and it was also very tasty and great value for money

there, the wedding party seemed to be from the essex area (judging by the accent) and let their kids (or

room service was excellent and breakfast was really nice

and sometime have to stay in hotels, this is by far the best for price and added bonuses of free parking and breakfast

immaculate rooms and hotel, loads of parking, great wifi and tv, comfy bed

the setting in the temple bar with the fish tank and ants along the wall made it really outstanding for the kids

started with a swim and also in the jacuzzi and then had an evening meal and a drink in the bar area

and wifi kept dropping off and couldn t really use my own mobile data at times

got early check in and a little helpful late check out

the location by the river - the bar was fun- the room was well designed

we stayed one night with 3 young kids and then the 2nd night just as a couple

got early check in and a little helpful late check out

great bar and dj for a friday evening

modern, access to golds gym, nice restaurant

gym and swimming pool with saunas

the tv had everything on including menus for room service which we had and the food was great

loved how, comfortable the hotel was, from the room to the bar and restaurant

and room service is perfect

size of rooms and the bar was great

has ev charging, free parking, lots of friendly staff

the breakfast was amazing

have breakfast but the whole experience was thoroughly enjoyed clean and the staff were very

room, good breakfast with choices of good quality

no wifi when i was there... i m sure it s fixed now

staff were ever helpful, everything worked, parking no problem and the room was cleaned even though we requested it late in the day

wifi access poor.

wifi not good in our room

lovely bar area to relax with friends

atmosphere in the bar area with delightful attentive staff

phone and wifi osignal non existent

we were allowed a free late check out on request (12 instead of 11) which was great as i was doing a 10k race on the

were told room service was 24hrs and checked with the duty manager

cheerful and professional bar staff for literally the best negronis

she was very precise and informative about all the services the hotel accommodated including breakfast timing's

hotel isn't kids friendly and the first desk workers aren't pleasant

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

there is daily non-invasive room service daily, providing free water bottles, a fresh set of towels, and a quick tidy of the

the dinner & breakfast buffet is so good

feel anyone should is stating should be a priority especially as they are no longer providing room

we especially loved the pool and jacuzzi and the 24 hour gym, everything was exceptionally clean and the pool was nice and hot for a cold evening

the drinks in the mini bar were a little pricey

room beautiful, great location and free parking

the room and the room service

room service menu although limited due to the current situation was really good and food lovely

good wifi and parking

they welcomed us at our late night arrival and their bar was open even later

very reasonable bar prices and for food and efficient friendly staff

the staff at the reception and the bar were very polite and friendly.

more variety at breakfast

friendly and helpful staff, good wifi

picky, despite the spa being open until 9 you're not allowed in after half 8

addition of swimming pool spa and gym is

good value, clean and good breakfast. very close to the tube!

after breakfast next morning the water flow into the sink was fine

delicious breakfast

wifi reception was poor

a shower and when it did work wasn t very good, but of a dribble shame about having to close bar at 10pm but was fine as loverly room to chill out

couldn't connect to the wifi. but in fairness i didn't try very hard or asked for assistance

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

the facilities are great: the bar, the restaurant and the gym are all perfectly clean and spacious

it had a lovely adult and healthy kids menu

very spacious for two people with two large luggages couldn t do early check in so waited at lobby for

mbps), excellent water pressure with us-style shower curtain

small gym but would have appreciated if it was larger and better equipped

great location for twickenham - walk or bus nice bar & friendly staff room clean and comfortable

we did not manage to use the gym as we only stayed for one night but it is available

breakfast was plentiful and hot

our visit, very comfortable beds, very clean room, good breakfast, very pleasant and friendly staff we would definitely visit again

everything kids & me loved the fantastic food location & facilities as well as luxury

late check out very handy

room was spacious, very clean and had all of the facilities we needed such as a hairdryer, mini bar and iron/board

nice access to terminal 4, good gym facilities, comfortable bed

excellent breakfast. early check in. quiet after a long flight.

clean, good food and kids friendly

standard check in time, the front desk staff was keen to help us to get the available room on the early check in

my kids went wild seeing it because they knew it out of videogame or something in the internet

lovely room, perfect for overnight stay for early check in at t4 heathrow

were traveling with kids and requested for bathroom with bathtubs

really great other than the add-on of 5 pounds to my room service meal for something they called tray

kids loved the christmas lights and decorations

extended late check out to match flight, decent gym, so convenient for transit

kids loved the christmas lights and decorations

wifi wasn t working, carpet in the room didn t feel very clean

the wifi was virtually useless - very slow

everything was fine apart from having no wifi food was wonderful

best hotel ever. great food and bar as well. will always return when travelling to london area.

good safe parking

secure parking

the staff were friendly and although couldn t accommodate our request for an early check in were polite about it

spacious comfortable room. quality bar meal. great value.

underground parking was good

no extra costs for room service, but staff tried to charge us twice for the food delivered

the food at the restaurant was excellent quality and reasonably priced and room service is available

we gave up trying to get a room service breakfast when it was made clear we should've booked the night before

there are two dining options one more formal, the other bar menu

breakfast was great, huge variety and good timings for when you have to be out early

dated decor, it felt very dark everywhere and the gym was very small.

wifi works well, and there is plenty of parking

i ordered a meal for my daughter on room service which i paid for at the bar

fast check out let us have an early check in good deal for a sunday night stay

wifi

and the surprise for an executive suite and late check out was amazing

room was clean and tidy, bed was super comfy, hotel and staff were so lovely, breakfast was amazing had lots of options and was within 10 mins walking distance to nearest tube

lovely modern hotel, right next to m4, comfy bed, free wifi, temp of the pool water

pounds for an early check in

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

very clean, easy to get to, room service was great and parking was easy

clean, bar and friendly staff

gym even though a advertised with one on booking

shame spa was out of order

the reception and room service staff were very friendly and helpful

parking was available

staff, breakfast and secured parking

provide room service although not a huge range to choice from

wifi was on/off on the 2nd floor

getting on to wifi.

wifi was good

wifi did not allow me to work at 22:30 and tried again at midnight

downstairs bar is so cute and the lobby has a good

didn't like the 30 early check in fee

good wifi