having the gym/pool/spa use included is worth its weight in gold, and so useful for it just being next door

delicious room service meals

and the breakfast was also so nice, would definitely stay again

time for breakfast but location perfect as i was attending a business venture actually in one of the

the facilities were clean, the gym was amazing with hair dryer and straighteners, and spa facilities and good equipment

staff kindly gave me a late check out so i could rest a bit more

room, large comfortable bed, fridge, wifi, tea & coffee

was lovely, rooms great, comfy beds, staff friendly and helpful, good quality food, lots of free parking, hotel easy to find

in cash you had to pay an extra 100 deposit because of possibly taking things from the mini bar and not paying

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time but the breakfast room has a great view by the river

got early check in and a little helpful late check out

we stayed one night with 3 young kids and then the 2nd night just as a couple

gorgeous decor, beautiful garden and bar and the rooms were super comfy with lots of thoughtful little touches

got early check in and a little helpful late check out

wifi in all rooms please and if not please advise when we book...

we were out all day the only issue was that the restaurant closed at 8pm and we couldn t get room service so had to order

i understand the restaurant is separate from the hotel but the room service menu wasn't great

the bus which stopped nearby would not take cash, and a credit card with a wifi symbol on it was one option for paying on the bus--but i didn't have such a card

a beautiful experience , with parking unbelievable

amenities such as bar, restaurant, pool access and gym represented

was very unhappy when using the “spa” as it was a cold swimming pool full of kids and no “hydrotherapy pool”

lovely bar and breakfast area. rooms are very comfortable and well appointed.

wifi was pretty ordinary, kept disconnecting which was a bit frustrating, and speed was not great

the wifi wasn t working and though staff tried to fix it, had no wifi for the whole weekend

the spa facilities were perfect for the stay. the bar & restaurant area was lovely too.

also the bar shut pretty early at half 10 was hoping it would be slightly later

we couldn't experience the pool as there were kids screaming in there, which i have no problem with but as we couldn't do anything else it was a

wifi was very, very weak and very slow

pool spa suana / steam all very good and clean and the hotubs tucked around the back which can be a

the playground for kids are amazing, with very thoughtful soft mat under

comfy beds, great leisure facilities, fab location ,super atmosphere, table tennis

everything the kids loved it

waste, broken toilet, drilling in adjacent room, only 1 bath towel insufficient tea biscuits no wifi for 24 hrs moved room, much better but one bedside light didn't work

location is good, breakfast is nice and the free parking is a bonus

just that the spa was closed.

bed was great size and comfortable tv size and access to sky movies wifi great connection great room service and even better

bed was great size and comfortable tv size and access to sky movies wifi great connection great room service and even better

and spa were lit up with beautiful led lights as were the room

the bed was comfy, staff were friendly especially the bar staff..

wifi could have been better in the rooms

liked the bar area, restaurant and pool

breakfast came freezing cold which was upsetting as i had laid 20 each and extra for room service, the coffee was also cold and we ended up having to wait hour and 10 mins for our food

was no availability to the spa as was all fill and 25 pp is a lot if you ask me

had to wait a while to be seated for breakfast and most of cooked breakfast was cold

wifi is never great, this my only complaint.

no late check out

clean and comfortable, decent gym, great food

free wifi, friendly and polite staff

that because function was on gym was closed

excellent breakfast

great dinner and breakfast!

staff were not wearing masks and there were kids running around the adult bar

booked a room for myself my wife and two young kids

friendly helpful staff, excellent breakfast modern room & bathroom with the added bonus of a gym

staff so friendly and helpful and the breakfast was delicious. great service. comfy beds.

very friendly staff lovely room and the best breakfast i have ever had such great ingredients

as decs)

laundry right next door was handy too

dinner and breakfast were excellent as were the dining room staff

nagement did say they'd requested it be seen to)

wifi very weak

a good strong shower and excellent wifi

wifi wasn t working

more equipment in the gym would be a plus, i

the phone in room 508 was labelled 505 and caused a little confusion on night 1 when ordering room service

the hotel itself was really nicely done, the bar downstairs was really nice, the gym facilities were good

the bed was good nice size and the gym th

wifi wasn't working

i thought breakfast buffett was a bit poor expected more cereals for kids

the staff at the front desk, bar and restaurant are so lovely and happy to help, housekeeping staff were really friendly and the

room service excellent

everything you would wish for and more, location, secure parking, friendly staff, fab breakfast, amenities in room

the 2 young staff serving at the bar and karen looked after my drinks and orders

the staff were friendly and although couldn t accommodate our request for an early check in were polite about it

staff at reception and in dining room at breakfast were charming, welcoming and helpful

the swimming pool was heated like a hot tub

beautiful grounds and building, kind and helpful staff. relaxing bar area.

we arrived late with 3 kids no room service or even crisps in

and we really valued it being open 8am-8pm as lots of hotels have restricted swim times for kids

the hotel has a secure underground car park if, like me, you drove to the hotel

location. parking. staff. very comfortable.

the food at the restaurant was excellent quality and reasonably priced and room service is available

adequate car parking nice atmosphere friendly staff

spacious comfortable room. quality bar meal. great value.

the hotel is new, modern, very clean rooms, nice bathrooms, great bar and restaurant with decent food

no 24 hour room service

shower, cleaning the pool, breakfast was amazing

staff who are great with kids, food is delicious, spacious dining area, not too crowded, pool could be warmer but its not

ticked all boxes. wife and kids loved it!

plus good service from bar and restaurant staff

apart not getting wifi to my computer to work with their connection everything else was ok.

we loved the bar and restaurant

when the young lady did arrive, she muttered an apology about having to take room service

a really delicious room service burger and the pastries at breakfast were great and really good butter too

good wifi available in room

good wifi connection

i didn t have time to use the wifi , so, no opinion about that

free wifi

wifi didn t work tv didn t work either

and francesco in the hotel bar were great

no minibar..., but great bar downstairs.

location and room service

fantastic hotel spacious rooms great room facilities good gym excellent customer service

spacious rooms, clean and room service provided

staff allowed us a late check out at noon as opposed to 11 free of charge

10 mins walking from piccadilly line, free car park for customers, all you need for kids and babies

and spacious rooms and good super fast wifi internet coverage

breakfast was a great portion and it's very quiet don't get disturbed

reat price plenty of parking

service was dreadful, paid for early check in and the room wasn't ready, they wanted us to leave our bags with them even though

the wifi connection was very good and consistent; full coffee and tea making facilities in the room

one signal really poor so needed wifi)

bar service was very, very, slow, we waited for 20 minutes for a pre dinner drink but had to leave

staff were very accommodating with early check in times and car parking

breakfast was only warm with cold scrambled eggs. room service a bit on the slow side.

liked the mini gym - more hotels should have one - i can then tuck into a breakfast knowing i've had some exercise

all staff especially the manager was very nice and even made us a full english breakfast after being late getting up

friendly obliging staff: we were given a late check out without any hassle

gym could receive an upgrade.

- hatton cross underground 4 mins walk- excellent value for money, friendly staff , good bar and restaurant and excellent cleaning regime

it had a lovely adult and healthy kids menu

coffee bar didn t open until 6 or 7am, which seemed a little late for being an airport hotel

paid for early check in which we were very grateful for

the bathroom and bed were fantastic, room service was great and affordable and the staff at check in (abigail especially) were very (-)when i needed a hair dryer, room service did not answer. (*) breakfast offered great options and the restaurant & room service was delicious (+) tv, beverages, iron and ironing board, fridge, safe and room service was available (-)thought 5 for room service was expensive on top of the price of the meal made a sandwich and fries 16 (+)available at 11am on day of check in, which was a nice surprise room service for the evening meal, was very quick and of a high standard all staff v polite & (*)same quietness in this room as i had in previous room food is exceptionally hot i have never had room service food delivered so quickly and piping hot my curry was outstanding and my fish and (-)the room service brought semi-cooked pizza and charged extra 5 euros for delivery :) (+)dinner via room service (+) our only disappointment was the quality of the food from room service but we should have made more effort to get a proper meal (+)though covid restrictions are in force; helpful reception staff ,clean tidy room , good choice of room service and tasty meal ,good value for

kids being loud jumping in the pool but sorted very well

went down with son to see 3 other families waiting to be told kids couldn t go in even though there were already children in the pool

not use the wifi or the pool

tip even if you dont have kids book the family room double plus 2 single beds the room is huge so much space and you can use

swimming pool is great

wifi log in is a complete and utter pain

site coffee shop / cafe & 24 hr reception desk, tv & wifi, comfy rooms with iron, good hanging space, lovely bed & bathroom & offer to provide any

great location, lovely staff nice modern clean rooms and breakfast fab

london) bus stop, great helpful staff, excellent customer service mentality, smart tv and free wifi

wifi was a little hit and miss to get it set up

laundry room was very clean, but unfortunately the washing drums and rubber seals are dirty and in

the modern design, fully equipped kitchen and decent wifi

the staff were all very helpful and friendly and the bar area was welcoming and had a daily happy hour too

laundry facilities did not have washing powder, but front desk staff were quick to remedy!

couldn't connect wifi or connect phone to tv.

i had a drink in the bar the 1st evening of our stay and the lady was lovely friendly and helpful, even reminded me of

though not too much of a problem as there are plenty of places nearby)

and room service really good food

if i could improve anything it would be that the bar remains open later

room spacious, car parking provided with cost, wifi is stable

the included breakfast was great also with lots of choice

wifi unsecured network

room quiet and good off road parking. good location for west ealing rail station.

room service brilliant

in reception after a long journey to be greeted by noisy kids high on a party, getting fractious with their stressed parents

it wasn't convenient with two small kids

limited bar choice on our return from an evening out

everyday room service

free hot drinks at the bar were a bonus too

late check out to deal with work call

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

pounds for an early check in

friendly staff at reception and breakfast and bar staff

good wifi

lots of staff on hand at breakfast to assist & clear up after guests

great gym and room.

the breakfast was a perfect delightful with so much choice and the quality was very good

property was lovely loved the mini bar it was really convenient if you didn’t want to go out you could just go downstairs and have a

bar is bright and modern, drinks were very reasonable and the room was lovely and spotless

for early check in with no particularly safe looking places to leave bags if you don't want to pay the

lots of amenities, restaurants close by and on-site bar which is great

we were disappointed however the bar and restaurant weren’t open due to new

phone and wifi osignal non existent

were told room service was 24hrs and checked with the duty manager

the hotel has a lovely bar and restaurant,and excellent service in every area

the car parking is convenient and free and wifi is good

huge thanks to the receptionist who was so lovely and kind on friday night and who brought me room service

woman who was behind the bar greeted us, and showed us to the room and was there in the morning

location was beautiful, though parking was a bit dificult to find

wifi wasn't great. room did have faulty radiators

and bar location right next to the river for walk and run cozy atmosphere great area to get away and

both dinner (best sea bass i have ever tasted) and breakfast (+) we then had breakfast in the morning (+)great breakfast (+)clean, good food brilliant breakfast. great staff (+)fantastic location excellent breakfast (+) the breakfast was superb (+) quality & quantity of inclusive breakfast equivalent to a 5* hotel (+)excellent value for money and the breakfast was great. (+)great room and an excellent breakfast (+) great rooms & delicious breakfast

is not the hotels fault but i think emirates cabin people are the most noisy kids i have ever seen, so you can literally hear them all the time shouting

sure if there is a fitness center or spa on site

wifi download speeds poor

having to pay for wifi

it would have been nice if there was still a bar open for service

and comfortable rooms, bathrooms clean and tidy, reception and bar very nice, friendly

helpful staff. kindly an early check in was provided.

didn't like the 30 early check in fee

helpful and the rooms were very comfortable and the restaurant was great, good food and lovely breakfast over very enjoyable

the restaurant and bar were closed for food and drink but room service was provided