early check in given, bowling opposite at hollywood bowl was great fun and you could walk there

beds were very hard, wifi didn't work

lounge/bar has a good atmosphere with music, loads of comfy seats and plenty of bar staff

very clean , great location and nice bar downstairs.

were on a night out in the bar downstairs, so perfect location for our trip

no room service, no house keeping

i was charged 10 pounds extra for late check out at 2

good wifi connection

wifi didn t work tv didn t work either

tv, free wifi, quiet area, free parking next to hotel.

i didn t have time to use the wifi , so, no opinion about that

i had a 12 late check out arranged and a do not disturb on the door and still came in before 11

friendly staff and quiet hotel slept well and good breakfast

really comfortable, last minute late check out too which was really helpful. good location

no service charge for room service.

wifi was great and reliable

the bar staff make mean smoothies and the breakfast was hot and fresh

the harper s bazaar bar looks worth visiting once music is back on

shower was huge in the wall - exactly as it should be - staff very pleasant - iron in the room - wifi

gym was perfect for me and breakfast excellent

the breakfast choice was great but a special mention must go to all the staff who were unfailingly

not enough gf options on the main menu,maybe a separate menu for more basic bar type food.

the whole family came for a delicious meal, with a great kids menu

great breakfast options, and great dinner options with daily specials prepared by a fantastic catering

there was room service available and staff were all very nice

the staff at the front desk, bar and restaurant are so lovely and happy to help, housekeeping staff were really friendly and the

wifi wasn t working

nagement did say they'd requested it be seen to)

a good strong shower and excellent wifi

wifi very weak

the kids absolutely loved the indoor pool, which added extra fun to our stay

we really wanted to have a swim in the pool before check out, but had cut our time a bit fine after breakfast

breakfast was buffet style, lovey choice of hot cooked english, pastries, fruit salad and yoghurt

beautiful surroundings, fab pool and gym

the swimming pool was heated like a hot tub

had such a wonderful stay, the kids loved it

free parking

we loved everything, i wouldn’t recommend as a relaxing stay, it’s a kids dream!

couldn t get room service, everything was done via the app and we couldn t get a drink of tap water and the

did not try the restaurant food but breakfast was really nice

you need a room that s very central for reliable wifi, otherwise all is great.

car park reduced security, lost individuality after takeover, now becoming like a chain hotel, wifi difficult to access &

a little precarious but they did have a non slip mat & a bar to grab

we got a puncture when we were about to leave they helped us sort out the rac and gave us and the kids free

the bar

the room and breakfast were very good. the location was excellent. staff were also very good

almost 300 for a room for one night, but breakfast wasn't included in the price

more parking facilities although these were managed very well by staff

breakfast could have been better, order was wrong twice but they did not charge us for it

a really delicious room service burger and the pastries at breakfast were great and really good butter too

great location and the bar prices were very reasonable

not just b and b for a reasonable price, but access to the great spa and swimming facility

parking was a bit hit and miss as was shared with spa and could be very busy during the day

kids menu was great but huge portion sizes!

loved the location, the rooms were fabulous, the spa and swimming pool were brilliant!

gym, pool, sauna. room immaculate, smart tv accessible

very clean rooms, comfy bed, good recreational facilities

my wife said she had an unpleasant experience with a snobbish female staff at the spa centre.

the spa was fab

the pool and jacuzzi and sauna and steam room are all great and one of the main reasons we return time

wifi was a little slow but a minor point

wifi was on/off on the 2nd floor

a bit noisy from bar next door

provide room service although not a huge range to choice from

there s no restaurant

late check out and late availability of breakfast

very handy m&s if you want to grab some food rather than use room service

as a mom of two little kids every few months i stay in different hotel

great hotel walkable to richmond green. kids loved the pool

gin and brandy refills each day great pool

we couldn't experience the pool as there were kids screaming in there, which i have no problem with but as we couldn't do anything else it was a

the spa , modern but traditional feel about the hotel .

fantastic location and great to have free underground parking.

the wifi access is unreliable.

parking at the front is a bit tight for access

very central location with free parking

wifi worked well

gorgeous place, perfect location, parking free and on site and staff were so friendly

a beautiful experience , with parking unbelievable

was fine but no fridge so we had to ask for one - also we were not advised there was no wifi in our room which was a big inconvenience

the hotel itself is outstanding set in it's own grounds with parking - a godsend

no room service available after 9pm despite documentation stating room service was 24 hours

just one thing really on our way to the cedars health spa was dark.. some lighting would be nice

spa facilities & pool are accessed by the public too, and a walk around the hotel, so worth nothing

nice location and they did accommodate us with an early check in.

parking directly in front of the hotel was very convenient - important when travelling with kids

every single member of staff acknowledged us at breakfast with a smile and a good morning the room service was fast and excellent quality

some of the bar staff could try smiling ud83dude01

parking wasn t good either as you can imagine customers were there for the pub aswell

parking was great

location with parking was excellent

the room service was not great

the bar is stunning - great to wind down in after a long afternoon at twickenham

great bar and dj for a friday evening

we actually didn t use the bar or restaurant but they both looked amazing

we stayed one night with 3 young kids and then the 2nd night just as a couple

the location by the river - the bar was fun- the room was well designed

a little cramped for our growing kids on a sofa bed in a family room but otherwise great.

average self serve breakfast wifi intermittent no bath

so as a large group with you g children we had the room to enjoy our meal and the kids had the room to stretch their legs location is great- would definitely go

contains a nice bar and the main eating area

very comfortable bed, lovely breakfast, relaxed atmosphere, friendly staff, plenty of parking

my room was immaculate, spacious, and very comfortable

perfect location for the rugby with a great gym attached.

the location great for events in the stadium and the bar area was also very nice

the access to the gym and pool/spa

only winge i have is that breakfast was a tad disappointing, only scrambled egg offered on the buffett and as it was just due

good wifi

we had to keep signing into the wifi, but the wifi coverage and speed was very good.

i did not have breakfast. first class lunch room service first class staff

had supper and breakfast)

nothing special. sometimes, wifi did not work well, but it was not a big problem.

onsite laundry facilities

clean hotel with comfy beds and a decent breakfast staff were accommodating and caring when my kids were sick

staff and the breakfast, wifi was good

it could be a bit noisy if there were kids next door.

breakfast was better than expected, room and bathroom were compact but clean and everything was

i arrived at night and the staff kindly asked me if i had dinner and introduced the bar and restaurant to me

we ordered room service which was delicious (all done via the super cool young's on tap app) plus we enjoyed (+)room was not only beautiful, comfy and a nice size but the perks of room service and the mini bar facilities were excellent (+) flexible room service (+) we had room service which was easy to order via the app (-)room service, no fresh milk in morning, breakfast was bad cheap streaky bacon swimming in fat ,

the bar and restaurant area is a great place to spend time, and the dinner options are to a high

the room had good air conditioning, free wifi

a really warm welcome in the very inviting bar area

street parking availible for free

woman who was behind the bar greeted us, and showed us to the room and was there in the morning

it has a spacious bar and restaurant, plus attractive beer garden - which is a real sun trap

changed last minute due to some covid restrictions at a wedding; we were able to have a free late check out until twelve which was fabulous

room service was excellent and so was the pizza we ordered

the bar and restaurant area was perfectly set out and beautifully decorated

the staff were all extremely friendly and accommodated a slightly early check in.

staff so friendly and helpful and the breakfast was delicious. great service. comfy beds.

best bar around, roomy but cosy, with lounge seats and plenty of tables

wifi wasn t great but not a big issue

the staff were nice and the location was great. lovely sitting outside in the bar area.

rural location with spacious rooms and gardens and ample parking

was good, room service was very good, parking very good, access to hampton court & windsor castle reasonably good

room was a little snug

the room service was prompt and the food we ordered delicious and just what we needed

the bar and restaurant was buzzing all weekend

the honesty bar was brilliant- huge lovely showerroom

great bar - great sleep - comfortable and clean

location, right across the road from the train station and next to a great bar but very peaceful at night

lovely walk in shower and bath. free room service for breakfast

at the same time they offered us and the kids drinks and treats

, wifi, good bathroom with shower products, tea and coffee facilities and air conditioning)

from hotel rooms great very thing you need after a long day good bed shower to free wi-fi nice breakfast starting at 630

interacted with the kids, showed an interest in us, could not do enough, was really chatty and welcoming

the snack bar was handy, and on-site parking

spent over 500 for two nights and i think breakfast should be included in the price.

there's parking

room wasn't until 4 30pm , pillows , room service took over 1 hour

the room and the room service

limited selection of room service food

m) for making our family birthday celebration so unique and special

ladies on the front desk were helpful when my key card to room stopped working and the breakfast server helped me find everything i needed

the pool was children friendly

gym facilities are great

the spa facilities

perfect location to experience west london and the restaurant/ bar is one of the most popular in the area so excellent vibe

the bar and restaurant areas were warm and enjoyable to spend time in

the downstairs mainly caters to the pub / restaurant it can be a bit awkward to check in at the bar area - especially when checking in in the evening

each and every one of them from the check in to the bar and restaurant, to the night manager

the outside bar was wonderful a great place to sit and relax after a long day of sightseeing

wifi in the room was a bit hit and miss, ok downstairs

and horses was excellent, the location, the room, the bed, the bar, the breakfast service, the parking and most of all the staff, they were nothing short of outstanding

wifi signal in our initial room was quite poor so we asked for another room closer to reception and

good range of tea coffee and biscuits mini bar available but not used great breakfast choices certainly will stay again for next years

fast wifi

limited wifi in room.

holidayinn forgot to mention that there is a gym inside house, and ist ok, with

a great range of food at breakfast and food was great

gym was a let down

the food was good which we had lazy room service,which was