parking

room above the bar - noisy, particularly on saturday night

parking provision at front and at rear of hotel seems to be more than adequate

fabulous breakfast, great friendly welcome, excellent shower and comfortable beds.

from reception, bar staff, kitchen staff and cleaner were all first class

there was a function on that meant the bar was very busy

health spa, although nice got quite busy with kids (but it was bank holiday) which no one was policing and the men's changing rooms were messy, (+) there's a lot for kids to do both at the hotel and in the area, so it's great for families (+)room, friendly and helpful staff great service for the kids (-) fortunately though the kids were served faster and could eat before we got there in the end (+) our room was also of good size so it was good as we had kids with us, also we really enjoyed the fact that there was air conditioning in our room as there (+)friendly staff, brilliant health centre, good kids entertainment in area nearby, great afternoon

niamh who worked in the restaurant and bar was brilliant, she was great and even bought me a blanket so i could sit outside in the evening

spacious and warm room comfortable bed excellent clean facilities: gym, sauna, steam room, pool and jacuzzi great food and cocktails above all the service was incredible

spa facilities were great, room was great. staff were very good, restaurant food was fantastic.

wifi was poor strength though my room was serviced, two glasses remained on the window sill, not

i also used room service and it was quick and the food tasty

comfortable hotel. nice staff. food good. wifi adequate. good parking on site.

room service and parking

food really nice, from bar menu

wifi problem

this time around i had problem with the wifi

there was no wifi despite advertising it

pity wifi was not available in our room.

wifi was a bit hit and miss.

wifi reception could definitely be better, the signal was very weak and not stable, in our room at

we had a couple of drinks in the bar downstairs which was decorated lovely

charge for bar service but these are all very minor points

sofa bed dangerous for kids with springs coming through

kids playing right outside our window in close private house garden, thin walls in our annex room,

no room service, no ability as a resident to run up any bar bill, its pay as you go

bar great and even put sky sports on for

we also did the walk around the golf course and went into london, via coulsdon s

location within the golf course

the building itself, and the bay window my room had overlooking the courtyard and part of the golf course

arrived late evening and there is no restaurant, pub or room service available for a meal or snack

loved the balcony overlooking the golf course, the tea and coffee making facilities in the room, it was great there was also an iron

free parking and secure 24-hour security

k for balcony room)

bar seating area very relaxing

guest laundry is always useful but that's not a deal breaker.

there s a bar and food to purchase

only there short time arrived 10 pm showerd slept well had breakfast then off

i saw signs for a laundry but didn't use it

also has all day menu ,lovely little bar too

shower good, bed comfortable, wifi strong, room was clean and warm

i ordered room service for dinner

lovely place with bar and restaurant lovely bed and excellent breakfast - would go back there for that alone;)

room service was awful, we asked for a bed sheet and they couldn t send someone down to our room

there is a bar and a separate restaurant

we didn t order breakfast. left before breakfast time.

got early check in which was lovely, nice walk into town (approx 12 mins) and car was in secure car

old and bad beddings specially for kids bunk bed

lovely family room with kids toys there, lovely touch!

the late check out time was much appreciated also

nice location. easy parking. wonderful staff. excellent breakfast.

plenty of car parking and good wifi

was either too hot or too cold in there, the tv wasnt working and neither was the wifi

wifi doesn't receive signal in the bedrooms, although breakfast was freshly cooked, both occasions

plenty of car parking and good wifi

the facilities and staff were excellent and it has a gymnasium

services , polite staff, decent breakfast with various food

breakfast is not bad, but bit pricy

the staff, particularly romans, nina and andre gave excellent customer service and our breakfast could not be faulted

the cafe menu is not great quality and there are not additional facilities such as gym etc.

nice big room. shower was great. room service perfect.

the gym facilities were excellent

someone checking in at midnight room service was imperative and the option of not having that after a 9 hour flight was hugely

late check out was very helpful & staff were helpful

lobby area and bar look nice if spending time there

wifi a bit hit and miss and no cask ale available even though pub owned by butcombe a brewer of

the bar was welcoming

the breakfast was sooo tasty and the two female staff

wifi registration with iphones doesn t work

ur pooch was welcome too ) and the breakfast next morning was fantastic

room service was quick, rooms are large, very clean and quiet

asked for an early check in after a long over in hr flight

got a free upgrade, very impressed. wifi took a while to sort out but once logged in was fine.

room was very clean had everything we needed, perfect for 2 adults and 2 kids

no option for late check out provided but luckily plenty of communal area to wait in

was most responsive to my many request including for an early check in

didn't take breakfast

the bar area was great with 2 restaurants to chooses from

all good, maybe better room service options?

also comfy beds and great room service

huge tv and fast wifi

location for a flight out of the north terminal with really great helpful staff and a late check out

unfortunately i was unable to access the wifi

breakfast for an early flight

the free wifi is very good

very relaxed, and very good spa set up.

didn t allow early check in ruined the surprise i had planned didn t have time.

i was on the first floor, kids with parents on second running around until 10:30pm - not funny!

golf course is overrated and not worth the 40 pounds for a round, you can play in much nicer

parking for van was good

wifi kept failing which was a pain because the mobile signal is choppy

wifi was very poor so unable to get anything done at night on laptop that's all really

6 miles) in a hour.

we had dinner in the bar, fish and chips were tasty, and nice bar too

parking is a hassle - normally guest parking is down a steep slope, makes it difficult to carry

wifi works well in all areas

know the area that well, plus the phone signal was poor & there was no information to gain the wifi password

no breakfast option poor wifi

there were very few sockets, and wifi in the rooms needs a different password to that in the pub so that would have been useful if

went to the bar for supper and were once again disappointed with the bar staff as we struggled to order our

free wifi, the pool and spa were just right with places to sunbathe in the courtyard should it take your

location for us to visit family friendly helpful staff the pool & gym

we ate in the bar one night and the food was delicious

only used the hotel as a place to stay and a quick beer at the bar before we left

the gym was small and limited

noisy kids running up and down corridor outside my room! fortunately it didn t last long!

super helpful staff and good choices for kids and adult in the restaurant

room was amazing and lots of parking available

in the morning breakfast was nice with enough choice

st a skylight) and somewhat dangerous laddered steps to single mattresses on the floor for kids

of parking, slightly out of town which was fine for myself

the style and grandeur of the hotel and the free offsite parking

no room service for breakfast

eakfast)

spacious family room, car parking available and great choice for breakfast.

wanted to do some laundry but the only way to get the machines to work is through an app, which requires codes sent

the 24/7 self service laundry facilities were convenient and affordable

wifi . t.v service shower clean, bed okay overall very good.

we didn't eat here as the restaurant/reception was full of noisy kids

there s also access to the bar and food during the night; a very cozy, big enough room with everything you need a wide

fact that there is no wifi and i couldn t open my window for fresh air

staff brilliant nothing to much trouble breakfast lovely

room was clean breakfast was vey good

had to pay for wifi ud83dude12 had to pay for parking ud83dude12

the food and bar were lovely too

a spa or pool

breakfast was amazing and june was lovely and helpful

a spa or pool

lounge/ bar area rather cold.

there is no swimming pool

used the gym, the spa and pool and ate at the restaraunt prior to leaving to travel to gatwick for our flight the next

staff were truly all so helpful and excellent customer service and a lovely breakfast and great service

unfortunately didn t have time to enjoy swimming pool and gym services

they let me have a late check out of 3pm free of charge

staff were very accommodating due to our late arrival, we wish we had booked breakfast, we would highly recommend the hotel and we would stay again in the future

hotel with great parking, and exceptionally friendly, helpful and professional staff

very comfortable bed, lovely breakfast, relaxed atmosphere, friendly staff, plenty of parking

only thing we would change is a better option for kids sleeping

free wifi was very useful

a little cramped for our growing kids on a sofa bed in a family room but otherwise great.

the wifi signal was very poor in my room.

room was really nice, we booked one room for our group of 5

the wifi was a bit patchy.

wifi wasn t great at times

kids running up the corridor, people in the next room talking and going to the toilet

the gym is small and a lot of items didn t work

the gym was also well equipped; and had 24 hour access

i enjoyed using the basic gym in between my travel de stations

breakfast was amazing never ever seen such a large variety

breakfast was really good, lots of options

room service was a bonus as

great breakfast. plenty of free parking also.

were going to a family wedding so needed an early check in

beds, room service every day, nice bathroom, good wifi, decent breakfast and very friendly servers, esp

comfy bed, nice shower, easy to park and free and room service. great food!

could be annoying is lack of network service due to the area and only wifi in the public areas

wish wifi was available in room rather then just at reception

could of been free wifi

delivered what what we wanted , and more. evening meal in the bar was excellent, and good value.

bar staff very helpful and made us food just before closing bar food, was lovely food.

the bar ran out of many items, and a delivery never arrived

wifi connection was a lit.the temperamental.

free wifi and comfortable rooms

location and price great breakfast

delicious and varied breakfast

gym was pretty well stocked and empty so had it to ourselves

the utopia spa is a perfect oasis of calm and relaxation

as they are currently separated in the changing rooms, also there could be more options on the room service menu

gym

the spa hotel

bar and restaurant offered excellent food and beverages

staff friendly and helpful i got an unexpected complimentary late check out time and 4 bottles of water

staff are so helpful and friendly in the reception and bar area

early check in abailable also which was

in alot of hotels and this hotel has the full package when it comes to the staff the receptionist bar staff and restaurant staff are second to none it's like a home from home have already booked my

excellent to have a swimming pool, gym on site free of charge

rooms were clean and room service was very efficient

the extra charges for parking and early check in.

lovely staff. great facilities, the spa is a real bonus. lovely food too.

the service was amazing the staff were very helpful and great for kids

if we spent more ti.e at the hotel and visited the gym

the gym

so attentive to both kids & me we loved it

the kids didnt luke the eggs or sausage.

staff member sorted my phone out for me as couldnt do the wifi myself

swimming for kids only thing they don t take cash so had no change to put in ve ndors machines

room very quite, facility has warm pool with gym, very nice area and interior

always been great, been going there with my kids for 10yrs

decor in reception, bar area is a bit to personal taste

has a gym & pool which only a few pound cost

i was upgraded to a room with a balcony and was given an late check out with no extra

the breakfast

i think the bar staff by that time were multitsking in the restaurant and

we weren't warned in advance so was pretty inconvenient small kids

staff took a long tome to clear room service that was left in the hall!

simple, interior decor to bedrooms friendly and accomodating staff lovely olde english pub bar with fires- very

the bar is very comfortable

good selection of wines and ales which were well kept by the bar team

wifi worked well and a bottle of water was waiting for us on arrival

the pub itself is beautiful with a great restaurant and cosy bar space

good parking and right in middle of dorking

also no room service

complete refurb on the rooms, bar and restaurant

t sure if there was room service for example) could have been very easily

the wifi could be better, i was not able to work properly, due to the weak signal.

choice for breakfast

wifi did not work at all

only criticism was we were in room 5 above the bar and the speakers are in the ceiling of the bar which gave us a droning sound in our room

excellent standard of food and drink and lovely ambience in bar and restaurant

breakfast, did a wine tour and it was great, did a walk the next morning

wifi good

wifi was good meaning that i was working away from the offices but maintained access to all the

clean laundry on bed and towels in the room

of bed, free wifi, excellent cooked breakfast although a bit over priced at 8, free parking

the wifi had a good signal for the internet