bed was comfortable, excellent wifi connection and cleanliness of room was of a high standard.

i requested a early check in and the hotel wanted 30 pound u think that s wrong

very clean, great staff, plenty of parking and great food

lovely grounds , parking, restaurant , staff and rooms

great spacious rooms and excellent breakfast. friendly staff.

had lush green space around the property and kids enjoyed playing around

the wifi was not very good

amazing staff especially receptionists, restaurant and one gym guy. very helpful and happy

the swimming pool & gym fantastic & the stuff are very friendly & polite really enjoyed my stay

breakfast was great, spa amazing

although room service wasn t possible extra milk and teabag sachets were waiting outside of the room each

bar and room service closes early

that the room service menu was not more extensive and didn t have healthy options for

location, nice bar and food, really good breakfast, secure carpark handy for work vans

one thing, we found an uncollected room service plate that was still left, there, outside our room door

staff were ever helpful, everything worked, parking no problem and the room was cleaned even though we requested it late in the day

food in the bar and in the restaurant couldn't be faulted

very clean, spacious and comfortable, with free parking and good wifi

excellent especially the receptionist who checked us in and looked after us at the bar on

in addition i was disappointed that even though room service was available, when i wanted a full english breakfast to be brought

is amazing, great restaurant downstairs, big parking

problem parking later in evening since h&s is a popular local as well

we sat by the fire in the bar and enjoyed the relaxing atmosphere

car park is small and was busy with diners when we arrived, we were lucky to get a parking space

parking was a nice bonus as we travelled from far and didnt want the hassle having not been to

free room service and the food was outstanding

woman who was behind the bar greeted us, and showed us to the room and was there in the morning

parking not great

were very friendly, bar was lovely and cosy,room was really good , bed was comfortable, brekfast was excellent,

changed last minute due to some covid restrictions at a wedding; we were able to have a free late check out until twelve which was fabulous

modern, clean, excellent breakfast, friendly and accommodating staff, good value, location.

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

gym is 24 hours & free to use/access with the room booking- small but nice & quiet with water

did not like that i had to pay extra for parking because i booked through a third party website while parking is free if i had booked

restaurant and room service prices are extremely high.

pool area needs attention

pool and gym is quite small, and sunday morning saw a large group of children in the area

gym was very small which would have been ok but because located in a conservatory type room with

and my complaint from last time ref poor room service sandwiches had been acted upon

contacted on the day for an early check in

happy that the hotel accommodated our request to an early check in

the staff was lovely and accommodated early check in

we requested an early check in

reception lady 25th - 26th june - brilliant room service

even the staff that were on the night before were an absolute joy at breakfast

wifi was hit and miss, parking not great

no problem with parking but imagine it could be difficult at busy times

i was lucky but parking at the hotel is very limited, though well organised.

we loved the bar and restaurant

plus good service from bar and restaurant staff

very close to the racecourse where i was going the following day! plenty of parking and a gym

friendly obliging staff: we were given a late check out without any hassle

breakfast was excellent

the hotel wifi doesnt work properly

liked the mini gym - more hotels should have one - i can then tuck into a breakfast knowing i've had some exercise

we had sandwiches from the bar as we had a big lunch earlier and these were also excellent as was the wine list

classic stylish hotel :) rooms beautiful, view to the gardens, room service very nice :) breakfast amazing and a fine dine restaurant is great

the staff were nice and the location was great. lovely sitting outside in the bar area.

my partner felt like she was being watched in the gym

we had room service for breakfast and a lovely selection of hot and cold foods

we used the splash pool during our visit, which was clean and spacious

wifi connection good

had such a wonderful stay, the kids loved it

open the restaurant for people arriving could not get any lunch for kids

no room service available

welcoming staff, helpful when booking in, i arrived late and made it to order food at the bar

helpful staff at reception, bar and restaurant

the lovely magda on the bar was so kind to my son, teddy

me that i should have already checked out when i had an agreement with reception i could have a late check out

facing river, facing town and there is room service

were spacious, comfortable and clean the food was excellent, and the manor lounge/bar lounge was great

the outside natural pool the spa facilities and hot tub the staff were very freindly

great gym with classes, amazing pools inside and outdoor

plenty of space , good breakfast, lots of parking, decent pool and spa

golf facilities, great staff and we enjoyed panel, tennis and spa too

size was good as having kids

quiet in the bar a restaurant

no room service, no water in the room, no herbal tea at the bar, not robe in the bathroom, no extra

the breakfast was great with a good selection the omelette's were really nice and big

free wifi

good wifi

were on a night out in the bar downstairs, so perfect location for our trip

one signal really poor so needed wifi)

service was dreadful, paid for early check in and the room wasn't ready, they wanted us to leave our bags with them even though

lounge/bar has a good atmosphere with music, loads of comfy seats and plenty of bar staff

i had to keep reminding myself it was a pub, but when kids are literally running around from 8pm, causing disruption for all guests and the staff

room service was free of charge and food exceptionally great

location for a nearby wedding in hampton palace golf club

e room guide only gives an internal number to

location with ample parking on site and very friendly and helpful staff

wifi very weak

a good strong shower and excellent wifi

nagement did say they'd requested it be seen to)

wifi wasn t working

the night, the restaurant was fully booked, but we were given the bar menu

the ev charger fees are too high. the extractor fan in the bathroom was dirty

being able to add an extra cot bed for my 4yo, as i was a parent travelling alone with two kids under age 7

ev charging points quiet room at back in ripley block

being able to add an extra cot bed for my 4yo, as i was a parent travelling alone with two kids under age 7

rooms very clean and functional , nice standard - we had a connecting family room (parents plus 3 kids), had two double beds and a carry cot in the kids room

rooms were spacious and big beds with comfortable mattress and pillows late check out was

the gym was nice too although a little

staff, especially the bar staff, cranio , gabriella and costas

nice hotel and great proximity to the airport. good bar and restaurant onsite

lovely room, perfect for overnight stay for early check in at t4 heathrow

we asked for a late check out and were happily given one

very clean, convenient location, excellent service, excellent breakfast

we had all our bags and two kids below 3

the staff gave us late check out free of charge until 1pm as our flight was at 5pm

ly 2 lifts go to level -1)

it was a great place to stay, and we had a memorable vacation with our kids and grandkids

great gym!

room was nice. gym was good. basically, everything you would expect from a good airport hotel.

close to terminal 4, i was traveling by myself with two small kids

we loved the outdoor heated pool and hot tub

the grounds were beautiful and the golf course, while overall an average course, did have 4 amazing and memorable holes

is no spa here, just some standalone treatment rooms, which was disappointing and not the impression we

room service- very poor

room had no wifi

one thing that other guests may be less happy with would be the selection on the room service menu

gym was perfect for me and breakfast excellent

the food was very nice though breakfast was sent without being covered which isn t the most hygienic thing since it comes

the room was comfortable. the gym was good.

lots of restaurants and bars nearby on the river front

room service, wish i knew before it was too late as i like to have a snack to the room.

very comfortable room , nice en-suite , good wifi , beautiful grounds

location right on the thames, great spa and gym facilities

i make good use of its gymnasium and spa facilities

not just b and b for a reasonable price, but access to the great spa and swimming facility

room service was poor - no one collected my card so i had to phone for it - no pastries, no spoon

great restaurant and bar area, cosy space to relax

easy parking,a nd close to trains to central lond as well as walking along the richmond riverside

fantastic location and great to have free underground parking.

the bathroom was good, as was the wifi

bar and restaurant was very chaotic, i left and ate a local pub

the wifi was fast and easy to connect with

arrived too late for dinner

bar shut to early and the lounge area is mixed with the dining area, but this wouldn t put me off

new hotel in a great location for heathrow and london pool sauna gym are very beautiful everything in rooms is new and

early check in given, bowling opposite at hollywood bowl was great fun and you could walk there

i was charged 10 pounds extra for late check out at 2

wifi didn t work tv didn t work either

even gave me a late check out

60 and for what we got was unextceptably we paid an extra 10 for late check out this is based on room 42 know idea what rest of rooms are

staff were very friendly, extra towel was provided and wifi password was given when we reached out room

beyond to make sure we were comfortable and that my daughter had everything she needed such as a kids menu, treats here and there etc

good facilities like bar, restaurant, gym and laundry room

wifi connection, nice evelyn & crabtree toiletries

we were given early check in and late check out which made our stay very comfortable

wifi: available in room and fast tv: good selections on

very clean and comfortable room. wonderful room service and right in the heart of woking

slow wifi

have breakfast, had room service which was lovely

room service responded immediately with replacement tea tray and fresh milk

have breakfast, had room service which was lovely

that room service is limited choice

room was very comfy and there is a laundry for guests

advised the hotel i'd be checking in late around 6pm, after a flight delay and it ended up being more like 7pm

clean, efficient staff, very close to airport, great gym, good restaurant

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

the hotel's breakfast was also very good and very clean with fresh food

great friendly service. we had breakfast lunch and dinner and all the food was great.

over the room service

everything including the spa facilities

spa and gym facilities are great also

bed was great size and comfortable tv size and access to sky movies wifi great connection great room service and even better

friendly staff, clean, free wifi, pool, gym, sauna, restaurant were great

great room service and housekeeping

loved how, comfortable the hotel was, from the room to the bar and restaurant

the bed was comfy, staff were friendly especially the bar staff..

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

pounds for an early check in

away before heading to terminal to meet daughter, was told yes room ready but have to pay for early check in , waited around reception before unpacking

no fried eggs available at breakfast. the extra charge for early check in

basic just what we needed after long flight good late check out and early check in, also does day rate if

not 24 room service

staff at bar

gym needs a bit upgrading. treadmill machine not working and very warm inside

lobby -great outdoor space with lots of places to sit dotted around the terrace -lovely spa/gym space

was a bit to soft for me although kids slept great

the steak in the sports bar was very average

room service was excellent

room service slightly pricey

the rooms were immaculate, and our room even had an adjoining door with our kids, without us even asking for it

at was free)

room with view of runway had room service lovely meal as was to tired to go to the restaurant staff at reception were wonderful

limited options for kids on both the breakfast and dinner menu.

pool, sauna and steam room access

had to pay for one adult and 2 kids breakfast,

good breakfast room offered a double bed for kids whereas other hotels were giving a sofa

for wifi is ridiculous; i was disappointed that there wasn't a shuttle to heathrow; i am disappointed

to departures great amenities quite clean very welcoming staff both at front desk and in room service

along with free wifi, room service breakfast there is an easy and regular shuttle bus to heathrow terminal including

staff at reception and room service were friendly and helpful

iron, ironing board, kettle and coffees, water etc, 24 hour room service

wifi, bar facilities, flight information, central location.

we got back from central london after lion king, we asked about a late check out and he gave us an earlier time

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

great choice of food in the bar and restaurant

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

gym is too small for me but would be sufficient for most

breakfast was excellent, gym was fully loaded. great bars and very good staff.

24/7 room service, i ordered at 1am after i arrived from a long flight and it was quick and delicious

early check in and late check out - very accomodating

breakfast free local bus

avel free airport zone) free wifi early check in was possible

breakfast free local bus

all rounders and new post covid management have sharped in up with a clear policy /pricing on early check in /late check out

we spent an hour in the spa and had room service dinner

that it was really hard to get food or information; for example trying to get something for the kids to eat from room service turned out to be impossible

the only thing missing was the shoe horn and laundry bag.

great wifi for the next day s early meetings

great location. nice sized room. parking and 2 ev chargers at reasonable price.

were great and tried to accommodate an early check in however no rooms were available

amazing front office the bar the connectivity the room

the breakfast was not great. very few choices but the coffee was good.

coffee and allowed early check in which is very important to those who arrived early in the morning