early check in given, bowling opposite at hollywood bowl was great fun and you could walk there

beds were very hard, wifi didn't work

lounge/bar has a good atmosphere with music, loads of comfy seats and plenty of bar staff

very clean , great location and nice bar downstairs.

were on a night out in the bar downstairs, so perfect location for our trip

no room service, no house keeping

really comfortable, last minute late check out too which was really helpful. good location

food in 360 restaurant, plus we requested late checkout which was agreed

gym, food, staff

breakfast was also very good

did not use wifi

wifi didn t work tv didn t work either

free wifi

good wifi connection

60 and for what we got was unextceptably we paid an extra 10 for late check out this is based on room 42 know idea what rest of rooms are

i didn t have time to use the wifi , so, no opinion about that

food, lovely breakfast , clean room , fresh plenty towels, and comfortable bed

breakfast was amazing, free easy parking, really helpful staff, especially julie

we used the splash pool during our visit, which was clean and spacious

aztec room was really good for the kids there was a treasure hunt around the room

wifi connectivity.

wifi seemed a bit hit or miss. but we were out most of the time so didn't really matter to us.

everything you would wish for and more, location, secure parking, friendly staff, fab breakfast, amenities in room

wifi was a bit hit and miss

we were given a very early check in which was wonderful as we had come off a long flight

e room guide only gives an internal number to

just they don t have room service after certain hours.

the gym is on level 2, and despite our room being quite far away the sound of people repeatedly

grapefruit in the breakfast buffet was fizzy!

wifi didn't work second visit...view not good lovely private uninterrupted stay

check-in was a breeze, room service is excellent

nagement did say they'd requested it be seen to)

wifi very weak

a good strong shower and excellent wifi

wifi wasn t working

breakfast was served quickly and was lovely, lots of choice too

a problem for us but there are no bars/shops etc nearby

room service was prompt but my poached eggs were like bullets and i didn't have time to send them

the property itself very beautiful and parking is nice easy.

warm welcome from staff both at reception and the bar / restaurant

wifi wasn t good

wifi was hit and miss, parking not great

fabulous interior, comfortable bed, excellent breakfast, overall excellent

parking food

when the young lady did arrive, she muttered an apology about having to take room service

tv in the bar area would have been nice to sit and watch some tennis on the tv other than in the

gym, good breakfast, nice clean rooms and very friendly staff

lovely staff. great facilities, the spa is a real bonus. lovely food too.

we were all happy with the spa services and also the look and feel of every area of the hotel, i would definitely come

very clean rooms, comfy bed, good recreational facilities

restaurant and bar far superior to any other hotel in the area at this price

children love the indoor soft play area, kids swimming pool and the outdoor playground

no jacuzzi in a spa hotel. food was average. bar needs more cosy corners for couples.

wifi not good in room

swimming pool, boat ride , the park for the kids

we had room service, the room was well stocked with snacks and drinks of which we made good use - we had a

room was ok and the duble bed was large but not large enough to share it with 2 kids as the hotel failed to provide an extra bed

nicely located with lovely views. spacious and comfortable suite. free wifi easily accessible.

no phone signal had to go outside to make calls wifi very poor impossible to do business

we got a puncture when we were about to leave they helped us sort out the rac and gave us and the kids free

wifi can be faster, this helps works.

liked the view and location. breakfast good and plentiful. free parking and wifi.

very clean. lovely staff breakfast was lovely

great location, friendly and professional staff, good breakfast.

gorgeous location and great breakfast

is a simple hotel, nothing fancy, but the facilities are modern, clean and provide the basics in room service, restaurant breakfast etc

free wifi was good

everything was clear about our room, where breakfast was, the bar and lounge area

you can eat it in your room or in the bar downstairs

wifi is poor, so needs looking at

late check out and late availability of breakfast

very handy m&s if you want to grab some food rather than use room service

some of the bar staff could try smiling ud83dude01

were going to a family wedding so needed an early check in

location , early check in, friendly staff at breakfast service

room service was a bonus as

room was comfy and clean and they were very accommodating of our need for early check in with a toddler

and we got an early check in

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

lovely large room with twin beds. air con worked well. good wifi. good ev chargers.

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

tried to order room service but no one answered phone

the stay was great, the spa was lovely and the staff really friendly and helpful.

great hotel walkable to richmond green. kids loved the pool

wifi connection to watch channels could have been better, we were given instructions via an email

i had a beautiful room, great gym, welcome spa facilities, and a short walk to local restaurants

the spa area, restaurant with outdoor seating

i understand the restaurant is separate from the hotel but the room service menu wasn't great

thout cheese) was greasy as if the bread had been fried, so my wife only ate

location is excellent and ample parking which is always at a premium in london

night very long wait for room service

gorgeous place, perfect location, parking free and on site and staff were so friendly

i loved the spa and swimming pools. good customer service from the front desk.

that you for your support and understanding of jet lagging family with 2 kids and a

loved the hotel, especially the room. use of the spa and pool was a bonus.

treat 2 nights away from kids, busy life etc

refused to allow us early check in, when requested 3 months before booking and refused again on day

we use woodland park as an easy way to get to the surrey golf courses

sufficient free parking in a rural setting

information nor apologising; for making me go tirelessley through a fire exit to the outside gym in the cold and not informing me that i needed a specific key to enter

breakfast was great, huge variety and good timings for when you have to be out early

could keep their bar stocked up

got early check in and a little helpful late check out

the bar is stunning - great to wind down in after a long afternoon at twickenham

the location by the river - the bar was fun- the room was well designed

got early check in and a little helpful late check out

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time but the breakfast room has a great view by the river

staff were so amazing, it was great to be able to use the pool, and the room itself was lovely with such a comfy bed

the staff couldn't do enough, explained the parking and the details of the spa/pool which was close by

one of the highlights of our stay was having free access to the spa facilities throughout the sauna, steam room, and heated pool were all fantastic and made

delicious room service meals

the admission to the gym / pool was nice

location was beautiful, though parking was a bit dificult to find

night was a bit busy for the restaurant with booking required, although you could order from the bar or there lots of other restaurants near by

parking is hard to find a space around the pub

t they added a standalone heater before)

were very friendly, bar was lovely and cosy,room was really good , bed was comfortable, brekfast was excellent,

the bar staff were fab

we checked in late on friday and they were very accommodating with keeping the bar open for us

the bar and restaurant are good, too

did not use restaurant, bar, gym facilities but did like the small sitting areas around the ground floor

the breakfast was outstanding and the team was genuinely warm and helpful

the swimming pool & gym fantastic & the stuff are very friendly & polite really enjoyed my stay

requested early check in and they were very accommodating and helpful

spa needs a face lift

swimming pool, small and full of kids

view from room, friendly staff, helped us with any queries, easy parking, tasty breakfast, good room service menu and delivery

staff and the breakfast, wifi was good

great breakfast and individual duvets on the double bed

good breakfast with fruit

wifi a bit slow but free. otherwise at the price it was great.

great service lovely breakfast no fuss free wifi comfy bed

wifi didn t quite reach the room

room was lovely and well laid out, good facilities, reliable wifi

wifi was very good as was the choices on the television

the bed was so comfortable and big and the mini bar was well stocked as well as a good provision of snacks

a really warm welcome in the very inviting bar area

great location- friendly staff - loved the fact there was a self serve laundry right next door

the rooms had everything we needed and the bar was great for food and

a shower and when it did work wasn t very good, but of a dribble shame about having to close bar at 10pm but was fine as loverly room to chill out

delicious breakfast

cosy olde worlde bar and five minutes from walk from kew gardens main gate

were very welcoming and polite and the rooms were clean well decorated and comfortable we had room service and the food was amazing and brilliantly priced

the wifi worked well and there was plenty of parking

wifi was also reliable

the complimentary breakfast buffet was more than sufficient, continental and cooked options both

wifi was down during our stay which had an impact on our night

ordering room service via the app was really convenient

no room service - kitchen closes too early

the honesty bar was brilliant- huge lovely showerroom

they are flexible and allowed an early check in and late check out, which was very helpful

lovely walk in shower and bath. free room service for breakfast

the wifi setup is a little odd, in

this is the first hotel where i ve been charged an hourly rate for early check in, even when the room is available

excellent breakfast staff very pleasant thank

size of rooms and the bar was great

a great touch that santa came to the table to meet the kids

wifi was excellent too

the wifi was also great for a hotel and i ve stayed in lots but i d say yours is the best

breakfast area quite cool also , so breakfast went cold quickly

good breakfast

the room is small if you travel with two kids.

good service clean room yum breakfast

room was clean breakfast was vey good

great rooms and prices lovely bar area and restaurant

bar staff were equally very responsive

at breakfast, a lovely lady called mihaela took time to take us through the various options available

no room service. breakfast on separate club house which is also used by golfers

meticulously clean and excellent facilities such as a top notch restaurant used by the golf club members and hotel guests alike

internet connection was an issue if couldn t get connected to the guest wifi.

free, secure parking was a nice bonus

limited food menu and room service would have been a nice touch but didn't ruin our stay

bottles of water but no water available and no explanation on how to get it and also the room service menu

card

gym was a bit scary with no music or tv

the room was unbelievable, ordered room service quite late, the food was great and staff very accommodating with our drinks orders

there are lots of restaurants around but we took advantage of 'kids eat for free' offer available at the hotel