kids menu was great but huge portion sizes!

15h no linen from laundry, entering room at 16

the hotel also has other club members wasn't able to use the pool as there was an aqua aerobics class and we had other things planned for day

no jacuzzi in a spa hotel. food was average. bar needs more cosy corners for couples.

premises on approach looked grand with ample car parking, lovely grounds with supportive staff who were approachable and very professional, a good

nagement did say they'd requested it be seen to)

a good strong shower and excellent wifi

wifi wasn t working

wifi very weak

very central location with free parking

very nice rooms, clean, loads of parking space and free of charge

free parking and internet

tried to order room service but no one answered phone

wifi did not reach far enough to our room so it made researching our next day a wee bit tricky

spacious rooms, nice breakfast very close to shopping, dining, public

the phone in room 508 was labelled 505 and caused a little confusion on night 1 when ordering room service

breakfast was excellent

room service was expensive and not good quality

in self service breakfast

breakfast, served in the bar was very good

dog friendly with a dog bed and complimentary treat bag, parking onsite and fabulous breakfast

wifi a little weak at the extremities of the building, and not secure

i had to keep reminding myself it was a pub, but when kids are literally running around from 8pm, causing disruption for all guests and the staff

tv screen in hotel bar to watch the rugby would have been good but local pub sufficed!

thout cheese) was greasy as if the bread had been fried, so my wife only ate

room service experience not good after arriving late settled into my room and wouldn t take my

this was still more than acceptable - cleanliness and room service are impeccable

room wifi was a bit patchy

location is excellent and ample parking which is always at a premium in london

even gave me a late check out

free wifi

tv, free wifi, quiet area, free parking next to hotel.

wifi didn t work tv didn t work either

good wifi

wifi was very, very weak and very slow

wifi was spot on, all round a wonderful ambience, thank

friendly and efficient staff. lovely room, excellent gym and pool.

i had a beautiful room, great gym, welcome spa facilities, and a short walk to local restaurants

great facilities

i ordered room service and it was also very tasty and great value for money

great location, decent pool and gym, good food

parking directly in front of the hotel was very convenient - important when travelling with kids

wedding, so it was cold where we were sat, (near the doors) they ran out of pastry's which the kids were disappointed about

loved the hotel, especially the room. use of the spa and pool was a bonus.

when the young lady did arrive, she muttered an apology about having to take room service

i was lucky but parking at the hotel is very limited, though well organised.

wifi was hit and miss, parking not great

restaurants were great, we had drinks on the terrace, breakfast and afternoon tea whilst there

wifi was absolutely shocking in room but ok in communal areas

bed for kids in family room not very comfortable

staff, bedroom was top notch very clean and tidy and free parking

we really wanted to have a swim in the pool before check out, but had cut our time a bit fine after breakfast

staff at reception and in dining room at breakfast were charming, welcoming and helpful

couldn t get the phone to work in the room, so when i called from my mobile to order room service, i got put through to the restaurant

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time but the breakfast room has a great view by the river

great bar and dj for a friday evening

got early check in and a little helpful late check out

the reception and restaurant and bar staff amazing

and the restaurant and bar a is great

everything including the spa facilities

free access to gym and swimming pool

also liked the gym

spa pool didn't work that day, because of a broken window

having the gym/pool/spa use included is worth its weight in gold, and so useful for it just being next door

lounge/bar has a good atmosphere with music, loads of comfy seats and plenty of bar staff

wifi didn t work when i had business meetings

from bar on friday night, we were on 2nd floor, but actually didn t disturb us too much, we still

the wifi connection was very good and consistent; full coffee and tea making facilities in the room

close to chessington zoo room service was brilliant

wifi kept going down

excellent and very supportive and assisted in giving me a a larger room as per my booking and a late check out

probably the breakfast needs a bit of more variety especially to accommodate vegetarians.

gym, food, staff

early check in & late check out without charge

location, lovely room, excellent facilities - loved the gym, pool and spa

r my kids)

nice location good parking nice room comfy bed

we especially loved the pool and jacuzzi and the 24 hour gym, everything was exceptionally clean and the pool was nice and hot for a cold evening

all facilities, in particular the restaurant, the pool and the room.

friendly staff, clean, free wifi, pool, gym, sauna, restaurant were great

the restaurant: the menu was adequate for room service, but not for a proper table service at the restaurant

the tv had everything on including menus for room service which we had and the food was great

loved how, comfortable the hotel was, from the room to the bar and restaurant

wifi good

early check in given, bowling opposite at hollywood bowl was great fun and you could walk there

location, great bar and restaurant, very friendly staff

very friendly staff that cheerfully accommodated my requests for late check in and late check out

good location, lovely staff, nice room, well-equipped, wifi worked well

staff so friendly and helpful and the breakfast was delicious. great service. comfy beds.

the wifi was very slow in the room, tv had a very poor signal.

mple) and the sole staff member was busy with a demanding customer so it took

holidayinn forgot to mention that there is a gym inside house, and ist ok, with

the coffee machine wasn't working so when i asked they turned on the bar coffee machine in the moning and made me my morning latte

kids received complimentary treats.

had to queue for a second key card to gain access to the gym in the morning

were told room service was 24hrs and checked with the duty manager

you need a room that s very central for reliable wifi, otherwise all is great.

room service was also available and the food came quickly and warm

sky tv was a welcome addition , tea and coffee facilities were v good , room service food was delicious

the wifi was fast and steady, and i could brew coffee in the room

the staff were friendly and although couldn t accommodate our request for an early check in were polite about it

free wifi

booked a room for myself my wife and two young kids

clean, comfortable room and good breakfast

the gym should be stocked with water and towel - paper towel was available but no water

parking was easy and good value the gym onsite was a

the wifi could have been better, but that may have been due to our room's ground floor location.

breakfast was excellent, my wife had room service and no tray charge!

had a lovely few hours at kew gardens the next day too, taking advantage of the hotel parking

wifi signal in our initial room was quite poor so we asked for another room closer to reception and

the hotel has a secure underground car park if, like me, you drove to the hotel

it has a spacious bar and restaurant, plus attractive beer garden - which is a real sun trap

woman who was behind the bar greeted us, and showed us to the room and was there in the morning

hotel had on street unrestricted parking and was a 20 minute walk from the train station

wifi could be better, especially as 5g is non-existent and 4g only received one bar

arrival we ordered a pizza on room service which turned out to be the best pizza i tasted in a while and me and my partner went

early check in and late check out

room 628 free wifi perfect

the hotel gym is small but modern and has everything you would need for a quick workout

check in and late check out

room service not great

bar good and staff all helpful and friendly

i loved the rooms and the gym.

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist (-) laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high (-) towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were taken (*) my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

great friendly staff, room service was excellent

gym was a bit poor, heating not working there, remote control didn't work, no music

friendly and helpful staff, good wifi

the customer service and room service were really friendly and professional

at the pool, spa, gym attendant was exceptionally helpful

absolutely beautiful… my kids loved it. ⭐️⭐️⭐️⭐️⭐️

the wifi on floor 2 was not very good

coffee bar didn t open until 6 or 7am, which seemed a little late for being an airport hotel

laundry room - so useful. really easy to walk to from the tube.

good facilities like bar, restaurant, gym and laundry room

- hatton cross underground 4 mins walk- excellent value for money, friendly staff , good bar and restaurant and excellent cleaning regime

very spacious for two people with two large luggages couldn t do early check in so waited at lobby for

i somehow expected in-house laundry facilities, not an outside service provider

great service lovely breakfast no fuss free wifi comfy bed

great choice of breakfast to suit all tastes

staff and the breakfast, wifi was good

maybe, more options for the breakfast. i mean we ate each day the same things.

staff very helpful. room excellent breakfast great x

visitors noise all hours of the night staff didn t answer at reception or room service at

m) for making our family birthday celebration so unique and special

the swimming pool & gym fantastic & the stuff are very friendly & polite really enjoyed my stay

pool area need updating.. but it was still ok.

courtyard level

low ground level) didn t have an cell reception but thankfully wifi was very reliable

the bar area downstairs is homely and relaxed

the staff were all very helpful and friendly and the bar area was welcoming and had a daily happy hour too

crowave, fridge, electric hob

splash pool was great

the rooms looked tierd. the splash pool and spa was out of service.

and wifi kept dropping off and couldn t really use my own mobile data at times

food was not the best, for the kids there were only a few options and adult portions were small, it was also very expensive

interiors was quite fun the mini arcade and the splash pool was a hit with my kids and obviously the close proximity to the theme park

gym facilities were great

brilliant gym facility use. would definitely stay again.

gym is a bonus too

sadly the restaurant & gym facilities weren t open but this was due to government restrictions

very comfortable and clean. lovely breakfast.

friendly reception staff, nice room, lovely freshly cooked breakfast

parking & the place is being modernised so i dont see any issues that people have been talking

it was worth it for what i paid, free car park, complimentary breakfast and fast wifi

clean , really comfy bed and a nice breakfast cooked well and all the staff where very polite and friendly the free car park was a

breakfast included in price

we asked for early check in, and we got it

allowed early check in with car park to allow us time to get to carnival

friendly environment, safe for kids , free coffee machine at reception

everyday room service

local shops and kfc etc to keep the kids happy

room service took very very long to come or didn t come at all, when they did they get walked

getting on to wifi.

wifi was not great.

convenient and great car parking also

very good location with on site parking