staff member sorted my phone out for me as couldnt do the wifi myself

they were very accommodating with early check in. the staff were friendly and very attentive

breakfast, especially one of the employees helping us every morning, manoj

love the breakfast ud83dude0b thank

is ferindly and thanks garima for prepare room in advance because i have kids and found everything prepare also mention manog serving us during breakfast location is good i

i guess i have a tale to tell my kids

the wifi

flexibility even when rooms were available to allow early check in

ad to the negatives

here for two nights with 2 kids

the residents bar was cosy and did good bar food

friendly staffs and good breakfast

the staff are very polite and friendly, especially the girl who works there at breakfast, she is the best

location ideal, bar and staff great, room clean and bed comfy.

of breakfast options for vegans

the wifi is extremely overpriced for longer trips

the bar has no pints and closes at 23

wifi connection could have been better.

corridors, bar and eating area lovely and clean

wifi and parking were both additional costs.

's not auto connected) but dropped quite

of the room was fabulous very comfortable and the staff was friendly and helpful bar downstairs was great and breakfast in the morning was amazing

the bar was busy as it was an event day at crystal palace, but we were served quickly

would only be improved by a kids breakfast option i reckon, something simple like toast or maybe a nice (less crunchy) cereal

would only be improved by a kids breakfast option i reckon, something simple like toast or maybe a nice (less crunchy) cereal (+) we are local to the area, so i booked this for my wife to give her a night off from the kids (+) there's a lovely big park opposite the hotel which is ideal for walking the kids or the dog

we thought we would go swimming instead but learn that there was no swimming pool either

room was very clean, breakfast was brilliant

lots of kids running around in jim jams, but it was christmas after all!

left my sunglasses on the couch in the bar area and rushed to get my taxi

card

good service clean room yum breakfast

no breakfast

bed, tv, wifi, location

excellent breakfast and really friendly staff

smart hotel lobby, with lounge, bar and restaurant

costumer service, thank you rahem ;) good value for the money , good breakfast

parking, good access, rooms lovely and clean with a big comfy bed, wifi very good and staff were

they specialise in curry dishes for the room service which we re all delicious

wifi was down during our stay which had an impact on our night

the style and grandeur of the hotel and the free offsite parking

great staff, car parking, quality of room

comfy bed, nice shower, easy to park and free and room service. great food!

beds, room service every day, nice bathroom, good wifi, decent breakfast and very friendly servers, esp

location was good, convenient free parking, decent size room

were going to a family wedding so needed an early check in

late check out and late availability of breakfast

very handy m&s if you want to grab some food rather than use room service

breakfast was a little slow and a little disorganised

good chilled vibe even down to the music choices at breakfast garden looks lovely

the air conditioning made the odd noise through the night that woke the kids up briefly

d i've stayed in 100s) lovely staff and fantastic breakfast

fantastic fresh food, busy bar and

easy check and great shower, clean and late check out too- 11am, which was much appreciated

kitchen excelllent, bathroom excellent, well appointed, lounge spacious

the kitchen and sitting room were an unexpected bonus

needed a rea towel in the kitchen....only the one thing i saw as a negative & it's trivial

u can buy food in m&s or tesco nearby), bathroom with shower, and a cosy sleeping room

the kitchen had everything you could think of, all very new

wifi wasn't great.

great to find a hotel in such a good location with parking included

room service took very very long to come or didn t come at all, when they did they get walked

parking was available

que no ofrecieran room service

very clean rooms, comfy bed, good recreational facilities

so had plenty of room especially with kids

no options to dinner after 9:00pm, difficult with kids

was treated and trust me i spend a lot of times travelling around the country and the world, the bar staff absolutely exceptional with them to the fact they even had a whip round to get the child

kids ate free which was brilliant

room service breakfast cold

the wifi did not work at all in the first room

wifi could've been a little faster!

food - breakfast , dinner , bar snacks

i do not eat breakfast location parking room service was good

the superior room was big and clean. the room service tapas dishes were good.

meant no room service so by the end of the week the room looked pretty tired

we also did the walk around the golf course and went into london, via coulsdon s

not a lot. carpets were worn but hotel is on a golf course with players walking through.

no room service . for the price this should of been included . dated decor needs updating

spacious room, clean and comfortable, large bathroom lovely large towels with toiletories, good wifi, tv/dvd player in room - selection of dvd's available in the communial area to use

spacious room clean & comfotable large towels and lovely toletories good wifi tea/coffee available in havana bar other drinks, snacks and breakfast available at extra cost

the wifi could have been better. signal was shy and sometimes very slow.

the internet was down so no free wifi. apparently regional issue, not hotel specific

wifi could have been a wee bit better but i still would give this hotel a 10 out of 10

additionally, there were significant issues with mobile network coverage, and although wifi was available, it was challenging to maintain a stable connection

when room service tried to clean our room they left the bathroom completely

very nice staff, open 24h/7, room service very cool

good price, better service. thank you for your kindness at the breakfast area.

no wifi

excellent wifi

a really warm welcome in the very inviting bar area

pub/restaurant/wine bar are all immaculately maintained and the location is extremely spacious

wifi was very good as was the choices on the television

also the wifi was very poor and kept cutting out

you need a room that s very central for reliable wifi, otherwise all is great.

fantastic bar and great staff at reception, very professional

sky tv was a welcome addition , tea and coffee facilities were v good , room service food was delicious

we got a puncture when we were about to leave they helped us sort out the rac and gave us and the kids free

the bar and restaurant was buzzing all weekend

they are flexible and allowed an early check in and late check out, which was very helpful

great bar - great sleep - comfortable and clean

location, great bar breakfast was superb and the rooms had a very nice element of design and cleanliness

ordering room service via the app was really convenient

the room is small if you travel with two kids.

at the same time they offered us and the kids drinks and treats

very nice and kind staff at the reception, the bar and the waiters at breakfast time

food was excellent, the bar was great, there is pub on the river, 5 minutes walk away, with an excellent menu

the snack bar was handy, and on-site parking

room service was fantastic

my stay at rafayel i would not want them to change anything, i hope they can bring a swimming pool and give offers on

staff was friendly and polite the facilities provided in regards to the spa and gym was lovely

location is amazing everything was perfectly working wifi ac shower which is not to take for granted the food also was good i will definitely go

the room was spacious and comfortable, and overall we had a lovely stay

we had two kids, 6 and 2 years old and never felt that they were a problem or not welcomed

great gym that's open 24hrs and the rooftop pool is heated

i ended up unwell

and the concept overall it was a really nice take on modern london, location was perfect, we had late check out and was overall a great stay

no comfort food on the late night room service.

which feels like a luxury apartment, breakfast and dinner, the staff and i really enjoyed the pool and spa

great views. nice pool & gym. perfect service.

great views. nice pool & gym. perfect service.

no free wi-if

room 20 next to gym.every morning 6o'clock the sound of the treadmill horrible wake up call

spotless hotel, fab room, nice bar and restaurant, friendly staff, excellent service.

did not use dining facilities due to itinerary offered late check out when we asked about transport and timings about homeward journey in room ironing

good gym to forget about work

had supper and breakfast)

great location near the tube. nice room and lovely breakfast.

the room service food could be a bit better, tasted a bit bland.

we had to keep signing into the wifi, but the wifi coverage and speed was very good.

sadly the restaurant & gym facilities weren t open but this was due to government restrictions

fridge in every bedroom so you can stock up and keep your favourites chilled especially if taking kids

gym was very basic with dumbells only going up to 10kg but the spa area waa spacious

great facilities including a swimming pool, sauna and steam room and a small gym

the spa is included in the prize

room service was quick, tasty and still hot, which stands out a lot

amazing location and the best breakfast ever

finally, we were happily surprised to see that there were free laundry facility for guests - they sell soap for 1

from start to finish was perfect, staff was kind, the room and amenities were amazing - the breakfast had various options and was fresh

it was clean and we especially enjoyed making use of the common area where breakfast was served

breakfast was included and it was very nice

was clean, check in was quick and easy, there is a bar to get refreshments, frequent buses from outside into central

hotel was very clean and the wifi was good there was a bus stop just a few meters from the hotel and you can find all the buses

room service is done in the afternoon

1).

there is a bar near the hotel that was quite loud but that's all