wifi and a double bed.

bar food and restaurant was also excellent

great staff, car parking, quality of room

parking wasn t good either as you can imagine customers were there for the pub aswell

old worldly charm of the bar area

late check out and late availability of breakfast

very handy m&s if you want to grab some food rather than use room service

kids ate free which was brilliant

lovely staff. great facilities, the spa is a real bonus. lovely food too.

really great value for money, breakfast was wonderful and i was impressed with the spa facilities

buffet was delicious, the swimming pool was enjoyed by my whole family, and room service didn t fail to pick up the room and provide us with the most comfort they could

booked a few months prior and requested early check in around 11 or 12noon

very good location with on site parking

a bit noisy from bar next door

provide room service although not a huge range to choice from

everything was clear about our room, where breakfast was, the bar and lounge area

wifi is poor, so needs looking at

breakfast was good and will definitely come back again

* very good room service curry for 10

parking lovely staff accommodated our request for a spare bed complementary breakfast free

minute hotel due to mine running out of hot water , rang and asked if into was possible for an early check in and they did also the hotel is beautiful, friendly and helpful

nice comfortable hotel with free secure parking. breakfast is good ud83dudc4cud83cudffd

location ideal, bar and staff great, room clean and bed comfy.

the staff are very polite and friendly, especially the girl who works there at breakfast, she is the best

wifi was really weak. i could not connect to wifi from my room.

breakfast was great, couldn t have asked for more

the rooms was comfy and the breakfast was really good

had to pay for wifi ud83dude12 had to pay for parking ud83dude12

no breakfast

bar only carried crisps and nuts when the kitchen closed at 10pm

excellent breakfast and really friendly staff

bar staff were equally very responsive

i love the lobby area downstairs and the way we can drink coffee and chill there, loved the 24/7 gym which is very important for me - and lastly, the service was good

spacious cafeteria, my kids could run around without disturbing other guests beds are very comfortable, we booked the

i was also given complimentary cake by the restaurant when i ordered room service which was so nice

excellent modern gym facility for a hotel with enough modern workout equipment to do a basic session

great staff, great breakfast, great rooms you cant go wrong

are welcoming and attentive, rooms are spacious breakfast is wonderful, and i like the little bar area where you can have a

flexibility even when rooms were available to allow early check in

thankyou to santana who made us extremely welcome for the two days we hung out in the lounge bar area, made us irish coffees, collected our bags and could t have been more helpful

the wifi speed is very good

ad to the negatives

i also made use of the gym

we booked it a few weeks in advance, we requested early check in

everything bar the really poor wifi

very clean and comfortable. loved the wide selection at breakfast

love the breakfast ud83dude0b thank

a little precarious but they did have a non slip mat & a bar to grab

no phone signal had to go outside to make calls wifi very poor impossible to do business

we got a puncture when we were about to leave they helped us sort out the rac and gave us and the kids free

we got a puncture when we were about to leave they helped us sort out the rac and gave us and the kids free

the wifi was not its best however it would connect gradually

paying for wifi and room was rather small but would say it was value for money overall.

the area was nice with few bar and restaurant near by

corridors, bar and eating area lovely and clean

the wifi is extremely overpriced for longer trips

good location, lovely room, bar and restaurant were great

the staff were so friendly and the venue had a really nice atmosphere in the bar and restaurant

excellent beer; and excellent wifi although only in the pub

issues with wifi which we were advised

staff , comfortable room , nice bar , location

easy check and great shower, clean and late check out too- 11am, which was much appreciated

man on reception who gave us an early check in

late check out and they let me to check out even later for free

apartment there is a living room

easy and good location. late check out.

easy check and great shower, clean and late check out too- 11am, which was much appreciated

early check in given, bowling opposite at hollywood bowl was great fun and you could walk there

wifi didn t quite reach the room

room was lovely and well laid out, good facilities, reliable wifi

the bar and restaurant area is a great place to spend time, and the dinner options are to a high

excellent wifi

we ordered room service which was delicious (all done via the super cool young's on tap app) plus we enjoyed (+)room was not only beautiful, comfy and a nice size but the perks of room service and the mini bar facilities were excellent (+) flexible room service (+) we had room service which was easy to order via the app (-)room service, no fresh milk in morning, breakfast was bad cheap streaky bacon swimming in fat ,

give me a soap bar any day

of personal info and also agreeing to receive updates or it won t let you sign up and order room service

hotel, bar and restaurant had a lovely vibe

couldn't not find anything on the room service menu resembling breakfast so i ate out

to wifi issues remain, tv operation difficult in our room because of the position of the sky

some things to note: - celiacs beware: room service is pizza only - trauma-sufferers beware: the fire alarm may go off

language of some of the golfers on the terrace

bar great and even put sky sports on for

could not connect to wifi at all but wasn't a big deal.

great breakfast, hotel sat in a beautiful location

slow wifi. the floor creaked when walked upon.

perfectly situated. wonderful staff. enjoyed the gym

very good tv and wifi

the gym was excellent for the size and my husband enjoyed the breakfast

staff, comfy bed, good shower and bathroom, good breakfast, spacious lobby/entrance area, easy check in

location, great bar breakfast was superb and the rooms had a very nice element of design and cleanliness

least on a sunday)

great bar - great sleep - comfortable and clean

only wish there was room service

lovely walk in shower and bath. free room service for breakfast

the kids absolutely loved the indoor pool, which added extra fun to our stay

the wifi was not stable, all else was good

very friendly staff room service at 10pm

the bar and room service closed a little early

and we really valued it being open 8am-8pm as lots of hotels have restricted swim times for kids

ailable for a fee) was a great plus for those driving

good breakfast

was really good, the kids loved the hot chocolates and hot breakfast

room ok - bed (emergency) for kids not comfortable, too soft, u shape. ac not working.

phoned to let the hotel know that i was coming early & to request an early check in

the air conditioning made the odd noise through the night that woke the kids up briefly

the best hotel i've ever stayed in

d i've stayed in 100s) lovely staff and fantastic breakfast

the kids had a sofa bed each

in fact, all of the staff from the bar to the restaurant area were personable and bubbly which quickly made the place feel homely

i didn t have time to use the wifi , so, no opinion about that

tv, free wifi, quiet area, free parking next to hotel.

good wifi available in room

staff were very friendly, extra towel was provided and wifi password was given when we reached out room

free wifi

onsite laundry facilities

great location for putney. good breakfast included.

maybe, more options for the breakfast. i mean we ate each day the same things.

don t get fooled by the laundry bags, they do not have a laundry service

great european breakfast

could have kept gym sauna open till 21:00 or later

nice decor, clean comfortable room, tasty breakfast with lots of choices, well equipped gym and nice sauna

rooms are huge modern clean and comfortable the gym and spa are excellent the food in the hotel restaurant is amazing especially the indian menu

swimming pool was out of order never mind the spa

like my stay @rafayel hotel & spa the location is really nice

staff were very accommodating with early check in times and car parking

the wifi did not work

were on a night out in the bar downstairs, so perfect location for our trip

service was dreadful, paid for early check in and the room wasn't ready, they wanted us to leave our bags with them even though

wifi didn t work when i had business meetings

was good location perfect as was dining out in chelsea staff were courteous and friendly, great bar at

be nice if the restaurant downstairs had a kids menu and served more lunch type food aswell

the staff were incredible. they organised an early check in for me which i appreciated very much

an early check in but room not available due to late check outs, very nice receptionist called me when

my kids are also asking to return

at a pitty october

each and every one of them from the check in to the bar and restaurant, to the night manager

location, lively bar with garden, beautiful decor, excellent food in the restaurant, attentive and friendly staff

the outside bar was wonderful a great place to sit and relax after a long day of sightseeing

the downstairs mainly caters to the pub / restaurant it can be a bit awkward to check in at the bar area - especially when checking in in the evening

room service was great, i paid for late check out and had lunch at the restaurant the next day with

then tried pay for breakfast and late check out each - say they ll let me know - they never even let me know just sent a guy to my

breakfast experience one of the best i ve ever had

clean and excellent breakfast

excellent hotel, staff, facilities and location. loved the swimming pool and spa!

breakfast was very good

the bar staff make mean smoothies and the breakfast was hot and fresh

bacon at breakfast was rather overdone as far as i was concerned, but my wife liked it that way

the harper s bazaar bar looks worth visiting once music is back on

the room was comfortable. the gym was good.

so as a large group with you g children we had the room to enjoy our meal and the kids had the room to stretch their legs location is great- would definitely go

nice room with a view, staff friendly and helpful plenty of parking, lovely restaurant opposite

rooms are clean, parking is easy, staff are amazing

the following morning and they were so accommodating to my partner and my parents, allowing a late check out, ensuring we have everything we needed and allowing my step mom to store a meal prep

some noisy kids in the corridors all hours - not your fault

didn't use the wifi. liked the coffee machine in the room,

i had to keep reminding myself it was a pub, but when kids are literally running around from 8pm, causing disruption for all guests and the staff

tv screen in hotel bar to watch the rugby would have been good but local pub sufficed!

wifi was also not great as my computer firewall blocked it as unsafe

welcoming, clean, happy pleasant helpful staff, great bar and restaurant and location.

wifi wasn t working

nagement did say they'd requested it be seen to)

a good strong shower and excellent wifi

wifi very weak

had two children and the room was spacious, they even left kids robes to go to the pool on the bed

fantastic location and roof top bar excellent.

hot tub was warm but the pool was a bit chilly.

thing we didn t like about the hotel was kids in the pool, could be a nice idea to have adult only times especially during early evening

also the pool was lush me and my kids loved it

very spacious rooms for the kids and large beds. very clean!

can be a bit noisy if your window is facing the sports bar but it quietened down around 10

the bar and restaurant were very nice and the whole hotel was immaculately clean

ceiling tile fell from the ceiling and almost hit my two kids, waiting to go to breakfast, reported it and not much said or done probably as we were

great location and great with the kids

breakfast was excellent

gym, food, staff

on arrival pm, on 28th head waiter at breakfast on 29th was efficient and exceptional at a busy time

very close to the racecourse where i was going the following day! plenty of parking and a gym

fast free wifi room service food was big portions comfortable bed quiet & safe neighbourhood

comfy bed, great breakfast

unattended and kids made a swim impossible, sauna closed

i had room service again the meal was very tasty and hot

the spa was so gorgeous

the laundry service wasn't satisfactory

the room was great, breakfast is excellent, the zoo is good fun for those who also come when the park is closed, and

there were lots of activities for kids

wifi was shocking

and sometime have to stay in hotels, this is by far the best for price and added bonuses of free parking and breakfast

hotel was easy to get to, parking was good and the staff were amazing

the wifi was somewhat fast as well

i liked the writing desk, the wifi was fast and reliable and the decor was generally good

the tapas bar which is part of the hotel is simply superb - it was so good i ordered seconds

that it is rooms over a bar which is much nicer than a boring hotel

we also enjoyed a few drinks in the bar before heading to a gig, but sadly didn't get to sample the tapas and main meals this time