wifi was a bit slow and the flower pot now has no dedicated parking.

changed last minute due to some covid restrictions at a wedding; we were able to have a free late check out until twelve which was fabulous

parking a few streets away

was able to park over the road , but would have liked it made more obvious that parking was on street parking

woman who was behind the bar greeted us, and showed us to the room and was there in the morning

disappointed the spa was not open.

breakfast staff - 1st day given us wrong food told them read the list properly today service poor

breakfast was great, spa amazing

requested early check in and they were very accommodating and helpful

spa needs a face lift

the only disappointment was the unstable wifi signal and that the helpful property cheat sheet didn t consider include how to dial

in a great location with free parking outside

car parking

lovely bar area to relax with friends

was in room 35 separate accommodation from the actual hotel the tv signal and wifi weren't the greatest and the double bed was a little firm to be honest but each to there own

my adult kids were staying in a separate room and their bar fridge was empty, once the reception staff was

alan saw we were very tired from our trip to the hotel, with lots of baggage and 2 young kids

i stayed for 2 nights with my husband and 3 young kids

it would have been nice if there was still a bar open for service

food was over priced, not enough options on the room service menu either

dinner in the destination bar was lovely plus breakfast in restaurant very good

place had an unusual smell, a combination of wet laundry and incense

received a late check out due to joining the loyalty program

had a late check out but this didn t seem to be conveyed to housekeeping as they kept knocking on the

we had all our bags and two kids below 3

gave us the opportunity to get to our rooms early which was so grateful as we are with small kids

location to terminal 4 is excellent the facilities are really good in the hotel from the gym to the bar

room service is quick and there are plenty of light meal options

ly 2 lifts go to level -1)

everything, including dinner and breakfast

pretty grounds, plenty of parking spaces

was disappointing that some other guests took parking spaces designated for ev charging when they were not in an ev vehicle

wifi worked well and could work properly at the table

grateful for the later check-out and free parking

i requested late check out and it was confirmed but we were called in the morning and told we had to pay extra

people managing the check in desk, we had to wait a bit and we wanted to get the kids to bed quickly as we had an earlyish flight

new hotel in a great location for heathrow and london pool sauna gym are very beautiful everything in rooms is new and

picky, despite the spa being open until 9 you're not allowed in after half 8

kids being loud jumping in the pool but sorted very well

arrived too late for dinner

also the phone didn't work for room service

the room service could have been better

the room and breakfast were very good. the location was excellent. staff were also very good

of the hotel right on the river thames and across the road from hampton court palace, the breakfast and the views of the river from the breakfast room

room service burger arrived without cutlery- but this was swiftly rectified by staff in reception

friendly staff . clean spacious rooms . ample car parking . nice bar and restaurant

bar and room service closes early

room, great location in a very pretty town with lots of restaurants and boutique shops, great wifi connection

always, good size room and prompt room service, good location and would like to thank all the staff, from reception to house keeping

karolina was very helpful and helped us with our request for an early check in

staff are very helpful, wifi was fast and available throughout the hotel

coffee bar didn t open until 6 or 7am, which seemed a little late for being an airport hotel

jacks bar and restaurant has delicious food and good selection of drinks

bar staff friendly

it had a lovely adult and healthy kids menu

the runway bar was fantastic with views of aircraft taking off and landing

hot shower, decent wifi 30mbit up and down following speedtest on 8th floor with max signal strength indicated the

so close for early check in

wifi access was'nt good

i wish i had known they had laundry facilities for guests

room was very comfortable and clear instruction of what to do with mini bar and room service

free parking and internet

the wifi access is unreliable.

and we got an early check in

no room service request card in room

i had breakfast and dinner at hotel and both meals were outstanding

the bar prices 30 a bottle of wine is too extreme

nice that there s a bar too and noticed there was room service for breakfast in bed

twin room was perfect - nice bar area and breakfast was great.

parking free and plentiful

extra shout to urna for arranging and early check in

welcoming staff, helpful when booking in, i arrived late and made it to order food at the bar

the lovely magda on the bar was so kind to my son, teddy

working wifi and tv

requested late check out until 1pm

paid for late check out and cleaners tried to let themselves into our room whilst we were in bed

the restaurant: the menu was adequate for room service, but not for a proper table service at the restaurant

was clean and comfortable, staff where all friendly and helpful, spa facitiles was great and opened till late

gym amenities are my favorite.

the free wifi wasn't strong enough to use...

parking was a nice bonus as we travelled from far and didnt want the hassle having not been to

electric went off as we were in the bar shortly after we arrived and we could not get served for an hour despite showing my room number

beautiful barthroom and top quality towels and bed linen

last but not least the young man who worked behind the bar on both evenings, who served us our drinks with a huge smile and pleasant conversation - thank

good safe parking

the facilities were clean, the gym was amazing with hair dryer and straighteners, and spa facilities and good equipment

access to the gym and the breakfast was really lovely

over the room service

spa pool didn't work that day, because of a broken window

same as room service

pounds for an early check in

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

quiet in the bar a restaurant

very nice breakfast and indian restaurant was excellent too

free wifi

there was no room service menu and food was limited to curry

good wifi

premises on approach looked grand with ample car parking, lovely grounds with supportive staff who were approachable and very professional, a good

all of it especially the water sports, tennis and gym.

great location and the bar prices were very reasonable

breakfast is great and nice and relaxing gardens and bar area

od tables), room service food,

location, room service

very clean, good location, good wifi, frequently staff

no room service

we love the hotel and the breakfast

comfy bed, good shower and toiletries dog friendly big car park at reasonable charge breakfast staff - annetta- even more helpful and lovely

wifi wasn't working in our room the night we stayed so we went down to the bar and did our online

everything and all staff members. good bar and food also.

comfy bed, keen and well informed staff. decent wifi and clean. room temperature was good too.

room service trays and rubbish were left in the corridors for the duration of our 24 hour stay

wifi worked extremely well

gym - was small but quiet, well stocked with treadmills, some other cardio machines, a cable

no chance to visit the gym, maybe next time

noisy restaurant. allowed kids to run around screaming.

laundry services

close to airport, great gym - small but all brand new equipment, comfortable, good restaurants.

spent 2 nights here (family with kids)

really big rooms even with 2 queen size beds still had room for kids to play

room service was excellent

sports bar was good value for money

hotel was clean and a good gym room

pool was a little over chlorinated

great italian restaurant and bar with all day menu

the advertisement also said that there was free wifi

it s gym was open early

comfortable beds, clean, the staff were very friendly, the food was really really good, room service was perfect

hotel, very comfortable and when i remembered to ask about a late check out i was offered a complimentary two hours which was much appreciated

good wifi

early check in and late check out - very accomodating

kids loved the individual wooden boxes with fresh croissants and pain au chocolat

wifi in room was

need to catch a bus to terminal i did late check out and was told there would be no charge but then got charged extra 50 on check

wifi in bar awful

location for the airport, friendly staff, allowed us to have a late check out that was greatly appreciated

t no attendants apart from a couple of little kids behind the counter talking to their mothers who were having a social time in the gym)

comfortable beds, good shower and good wifi

tea coffee bar rooms clean spacious

the early check in option was perfect after a 15hr

staff are friendly they even let early check in when room is already available

the bar was minimal, but perfect after a busy day commuting on a plane about europe

coffee and allowed early check in which is very important to those who arrived early in the morning

room service but charged for bringing food to the room there was only indian food and everything i

he lecture we went to lasted longer than expected and we hadn't eaten )as

breakfast was also very good

had lunch, breakfast and room service dinner during our stay

friendly obliging staff: we were given a late check out without any hassle

wifi wasn t working

nagement did say they'd requested it be seen to)

a good strong shower and excellent wifi

wifi very weak

i had to keep reminding myself it was a pub, but when kids are literally running around from 8pm, causing disruption for all guests and the staff

free wifi choice for breakfast air conditioning.

i thought breakfast buffett was a bit poor expected more cereals for kids

wifi seemed a bit hit or miss. but we were out most of the time so didn't really matter to us.

wifi a little weak at the extremities of the building, and not secure

my kids and i had a very comfortable stay

limited options for dining with kids and pricey.

very nice rooms and furniture, fast wifi, comfy

breakfast was very good

the pool, decor and location

very nice breakfast

room was good and was able to get an early check in

enjoyed the gym, pool, sauna & steam room, well equipped & perfect after/before a long haul flight

wifi was too slow for my liking but luckily i had full 4g signal so i tethered the laptop to my

very attentive staff, quick room service amazing facilities

unfortunately room service is limited to pepperoni pizza, tuna sandwich and cheese cake plus 6 per plate

check in was straightforward and were given a complimentary 1 hour extra late check out when we asked about it

clean good sized room with a nice bar and restaurant

wifi system needs to be improved

fast wifi

pounds per person, each way and kids are free with a limit of 2 kids per paying adult)

stead of 3pm), we did have to pay for early check in but they gave us a small discount which was lovely of them

i appreciate that kids eat free, and there is a couple restaurant options

proximity to airport, comfortable room, adequate gym, great breakfast

great on site bar and

the gym is also well equipped and pleasant to use

reception and room service hardly picked up when called from the room

nothing 5*great room moved us to a room with a view of the runway. late check out at no cost.

wifi was a little touch and go

booking you get an email saying there may be a charge for early check in

great value awsome wifi and good breakfast

early check in not allowed

good wifi, all the normal amenities

lots of kids booking cheap rooms to have partys and get drunk during lockdown

the underfloor heating in the bathroom was a big plus and the breakfast was varied and plentiful

wifi was off and on

the bar staff make mean smoothies and the breakfast was hot and fresh

bacon at breakfast was rather overdone as far as i was concerned, but my wife liked it that way

the room was comfortable. the gym was good.

big and comfortable, room quiet

not much to do at the hotel for families, the only channel for kids was out of service

an early check in as we had been travelling for around 24 hours

wifi is an open network and slow.

the bar closing earlier than midnight

location for a stay before flying the following morning, and for our kids to relax before they flew out the evening that we stayed

wifi was shocking in room 307 so had to tether to my phone.

the food the staff the wifi is weak the coffee making facilities the hairdryer the maintenance

gym, kids friendly

swimming pool for the kids would have made this perfect, given the price

however, the bar staff looked after us all night and the food that was on offer was superb

you can walk straight to terminal 5. the gym and spa facilities are very good.

ermal suite i

pm and were warmly welcomed by the receptionist who upgraded our room and provided complimentary breakfast and drinks

wifi is a bit slow

very continent, my wife and kids stay there every time they travel as they are used to it and get a good sleep

was comfortable and quiet kids meals are very good and great value perfect for early morning flights from heathrow staff were

excellent pod transportation to the hotel, good wifi, clean

gave me a late check out

like the late check out... i love the soft bed..

they allowed a little late check out if you need it really

but worth noting we stayed on a night when a christmas party was being held in the bar area and so there was a lot of noise until about 1am

marks on the carpet due not doubt to sus[enson of room service and allowing guests to get

wifi didn t work when i had business meetings

rooms clean and ready early for an early check in

bar service was very, very, slow, we waited for 20 minutes for a pre dinner drink but had to leave

u don't want to run outside near an airport

no wifi in the room

check in, quite room late check out, shuttle bus to and from hotel to airport, tea and coffee with biscuit, good

the gym and access via public transport was good and i thought the hotel was value for money

got given two rooms with a door between the two which the kids loved

we had room service for lunch which was very good as was the breakfast

starred restaurant, wonderful and helpful staff, a very good outdoor heated swimming pool and a spa with high quality treatments

is no spa here, just some standalone treatment rooms, which was disappointing and not the impression we

car parking excellent, well-lit and near the house but a bit exposed in surrounding countryside

there was no qr code in the room to use the room service app

we stayed one night with 3 young kids and then the 2nd night just as a couple

the location by the river - the bar was fun- the room was well designed

got early check in and a little helpful late check out

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time but the breakfast room has a great view by the river

got early check in and a little helpful late check out

good wifi available in room

wifi didn t work tv didn t work either

i was charged 10 pounds extra for late check out at 2

good wifi connection

free wifi