i loved that i could do my laundry too

wish pool was open

they had an indoor pool and cocktail bar in the lobby

bedroom & wifi was solid w/ router in room

adequate and convenient parking

a reasonable cleaning policy, the amenities include a basic but working and inexpensive guest laundry and a safe

having guest laundry and a snack bar was convenient

staff, the free laundry for guests, the room, the location

the lobby had a bar that served both coffee (starbucks), pastries, juices, and cocktails until midnight

the very clean rooms and the warm pool

also the pool was very warm & the elevators definitely freaked us out

fast, easy check-in. extremely clean rooms. breakfast was awesome.

pool was cold staff said it was 80 but theres no way

pet fee too high

also very grateful the hotel is pet-friendly and even provides bags to clean up after pets

breakfast, laundry service, pool, extra space

breakfast and friendly staff

there were a lot of high school kids there for a tournament so the breakfast line was big, but it moved quickly

unfortunately there was a problem with the pool and we couldn't swim

it was a nice place. good pool & exercise room. friendly staff. i would stay there again.

the pool was clean but small

indoor pool for the kuds

the hotel advertised room service and a restaurant, however when we went down to eat, we were told that they

indoor pool very cold

elevator to basement pool did not work

location staff modern clean good lighting pretty landscaping laundry breakfast conference room

it was very useful to have the laundry facilities

desk didn't have quarters for using the guest laundry machines

the breakfast options are amazing! the pool next to the courtyard was great!

would have loved a hot tub in pool area

but if they knew to let guess go into the elevator first and not to ride together with the hug laundry basket

laundry service was free so that was very nice

breakfast was included, and free laundry on site

- big rooms and beds - accessible swimming pool - good breakfast - useful laundry service

cleanliness of the room, the amazingly comfortable bed, and the above average breakfast

nights we were there, it was nearly impossible to get parking because they had events happening in the hotel so

loved room layout, very friendly staff- check in and at breakfast

i ask for an extra glas cup they say they does not have extra and i want the bar guys to open a botle of wine

bigger towels for the pool

no breakfast, poor wifi, poor service

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

parking

of the front desk talking to us and accusing the kids as to much noise they called the police when there was a

kids running up and down the hall

there is 24-hour gym and a nice indoor swimming pool that you can enjoy your stay

it seemed more like a snack bar and

our sofa bed was very nice uncomfortable. kids had to sleep on our bed

pool area clean and fun for kids

we ordered pizza from outside for the kids but had no paperplates or eating utensils

better kids brkfst

rooms were very clean, professional staff and the amenities were great, especially the bar area

room service lots of restaurants within walking distance easy highway access

enjoy having dinner with my dad at the bar , we ordered grilled sslmon and the marriott burger, it was delicious

i liked the pool area and the cleanisness of the hotel.

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

walking through laundry room to go up the stairs.

free (nice) breakfast free wifi free parking quiet place very clean

delicious breakfast, newly remodeled, pet friendly, excellent price for area.

the suite was beyond plush!!! the gym and spa were beyond great!

would have preferred room service on a daily basis and more spa appointment options.

would have preferred room service on a daily basis and more spa appointment options.

the spa was very expensive and didn't include a hot tub and steam shower in the ladies locker room

everything else, room, service, bar, room service

the pool the staff the whole hotel

kids were in awe

the pool handle was broken and my husband fell

very comfortable bed, overall great place and would stay again. pool was nice too.

the outside garbages emptied more regularly to prevent trash over spill & pet bags provided

there was more parking at the front of the entrance, had to park in back one night and it was dark and had to

pet fee was not made public enough and was a steep price

breakfast was

very nice for the price, clean, well maintained, and great breakfast

in my room that much so i didn't use all of the facilities but my room had a large fridge and kitchen area

the parking lot was very well lit at night and it s near the interstate but on a quiet street

the parking lot was a quarter full of non-running cars, somehow they managed to be in the spots closest

plenty of free parking, decent exercise room, and nice walking paths in the area

the wifi connection was decent

how small the fitness center was and bathroom

no shuttle

bar area was open when we got there late, kids were happy with the pizza and wings

good procedure for using the pool and gym in a covid safe manor

the extra parking lot was a bit scary at night. i would have appreciated a small room fridge.

nice pool area, friendly staff. only a 30 minute drive into the city.

breakfast, room

the pool was not ready although they did provide us with an alternative

the kids had fun in the pool while my husband and i enjoyed the hot

breakfast was plentiful and rooms adequately furnished

pool area was inviting. plenty of towels pleasant atmosphere. nice and warm.

we asked for a quiet room and was next to the exit door to the elevator, restaurant and laundry

a lot of kids driving their cars up and down in the parking garage.

is great and parking pass being included in price is great, we love the cleanliness of hotel and the fact that

i wish there was room service.

so we could not tell if room service was available all day

good breakfast and free laundry

the laundry facilities leave much to be desired

breakfast was adequate ,filling with variety.

no gym or hot breakfast

pool/spa was not open

room did not have soap, hand towels, laundry bag

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

we had to wait for laundry to get finished

heated pool!

no free breakfast ☹️ maybe kids should be able to eat free something

laundry facilities, washers take long

i like the continental breakfast

for late check out and was told they couldn’t say yes because gm wasn’t there - it was

not big selection on breakfast

easy checking, space for parking & friendly staff.

there was no breakfast offered

it's unfortuante the hotel bar and restaurant were not open, but completely understandable

prices were good, facilities clean, rooms and pool very nice

pool water could have been warmer and hottub jets didn't seem to be working correctly.

our key cards were working for the room and even when using the gym

great location! clean , friendly and a good restuarant and bar -pool

my rooms were two of few on second floor over bar tables in the atrium where people drank and talked loudly

parking convenience location was great

great location! clean , friendly and a good restuarant and bar -pool

like cigarette smoke because there were people smoking right outside of the door leading to the parking lot

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

printer not working laundry room close

large rooms, friendly staff and great hot breakfast

there was ample parking available including handicap spaces, hot continental breakfast served from 6 to 10 am

very good breakfast bar

lack of laundry units on site

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

could use two laundry machines. ty for great stay

kudos and thanks for having laundry on site

hotel had laundry facilities

good breakfast, comfortable bed and spacious room

pool area floor needed cleaning.

location, breakfast, room layout, maid service, fitness center

good variety for breakfast (waffles two types, muffins, bagels, cereal, oatmeal, yogurt, hot bar with eggs,

too many kids in the pool and hot tub and not enough towels in the pool area

guest laundry

hotel rooms, breakfast

the outdoor pool and patio and the friendly staff.

for an extra 30 minutes, parking pass 5 dollars

room very spacious and bed very comfy, bar staff friendly and informative

needs laundry room

needs updating and laundry room

no laundry room.

no laundry

there was no laundry room but in all it was a great stay.

staff offered to give me quarters at the front desk for my laundry

unfortunately the parking lot was not cleaned very well, there were only 2 handicapped parking spots & they

room was nice, clean, bed comfortable & the best part of 3rd floor was not loud with kids

pool available, room service did not change or clean both my rooms, the ice machine on the first floor was broken

the pool and hot tub are always clean and open

hallway carpets on first floor very dirty.

loved that the gym was right across from our room and our morning breakfast was just around the corner inside

had a problem with the security coming to my door messing my with my kids i was pretty upset she told me it was

woman at the pool was playing loud obscene and inappropriate music

staff at front desk was very helpful. room was clean and up to date. good wifi

no laundry service

no laundry room

main entrance is very narrow and through the laundry place

no laundry facilities

no laundry facilities.

it is nice having a laundry facility there, but there were only 2 washers available

laundry facilities were convenient

we felt like royalty! the kitchen was nice.

the bathroom & kitchen were both nicely updated

it was safe and fun for my kids and i to relax

also, there's no pet fee, which is hard to find

pool little dirty but nice a little cold too but everything else is wonderful

location bar movie theater.....

gym could use a little love equipment was dated and the machines didn t look like they were

the rooms are nice. there is a gym.

laundry room on premises

guest laundry did not work

laundry not working and i really needed it

laundry facilities

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

clean room, quality bedding. an excellent continental breakfast.

well didn't expect to see so many in the pool at one time for such medium-size

open snack bar .

pool was cold

the rooms were very spacious. breakfast was wonderful and my kids loved the pool.

would also appreciate on-site laundry facility.

would have stayed longer but there was no laundry facility

wifi didn't work on some of our devices

modern, free breakfast, cleanliness, comfortable beds

of breakfast options, friendly efficient staff, clean rooms, nice pool area always fully stocked with

the next morning the maid said laundry wasn't done to give extra

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

laundry on site.

parking was available and very

the best thing about the hotel was free wifi.

no laundry onsite

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

pool was too cold and there was no laundry room

there were no laundry facilities.

wasn t a full service hotel. no room service or laundry service etc.

breakfast

nice continental breakfast

breakfast was exceptional

service and dinning room breakfast were both terrific

continental breakfast could be better.

my beginner-swim kids had a great time using the pool (but see below)

the wifi was very weak.

big-it's basically a kiddie pool, measuring 4 ft at the deep end and comfortably fitting maybe 6 kids at once

the wifi didn t work

the pool was small but it worked the kids still had fun.

the laundry facilities were clean & the beds were comfortable

the hotel that is in downtown magnificent mile the parking garage is outrageously priced

clean, overall. rooms were clean and gym was nice.

pool and gym look simple but functional

the hot tub was relaxing and the pool was nice

the bar is expensive for simple things

they even have a excellent food station and bar that's open almost all day

then once i moved to another room there were kids running up and down the hall all night, like a stampede

the parking lot could ve been a little cleaner

great pool area (could have used a hot

that is ridiculous and the reception also charged for data service(wifi)

the pool was very clean and the temp was perfect

got back to the room our food was getting cold, our balcony door wouldn t open we came for the pool the pool

where on their website did it mention their evening bar and food service was going to be out of order do to the

small pool for such a big hotel

gym was too limited.

content of the breakfast was fine, but very messy

gym is basic (3 machines) and pretty tight if you want to use weights

birthday party with kitchen facility

kitchen, sitting area, bedroom, and sink separate from toilet and shower for ease of use

maybe a laundry soap vending,but otherwise my staycation was great

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

laundry on site was useful

trouble getting into the parking lot the first time - requires going past and making a (legal) uturn

they had great breakfast and the swimming pool was good

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

second floor room and the high fee for pet.

mention of a $100 nonrefundable pet fee

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

fine for adults, but other than the pool, not very kids friendly

room, the friendliness of the staff, especially the manager & the good location of the hotel, the breakfast was

breakfast had a lot of options

breakfast was super! room was super clean!

clean, quiet and good breakfast.

pool was closed due to covid but we knew that before booking.

sort of noise that happened periodically, possibly construction or maybe my room was over the laundry area or

bigger pool

breakfast was mostly just cereal not really what we expected and the pool was very small and freezing

good car parking & free

has changed what breakfast use to be, i understand, we went out for breakfast i appreciated late check out when

the rooms are amazing free breakfast free laundry 24 hour pantry

kitchen dvds players, free laundry

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

pics provided of laundry and trash we took out

loved the free laundry and gym facility

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

the location was close to shopping and the setting was beautiful, overlooking a golf course.

price was great for such a nice hotel with a pool!!

heated pool was not heated wifi was not free or secure (see service fee) very poor insulation (windows

the wifi was slow at times for the work that i needed to do.

they don't pick up dirty laundry

breakfast was great staff was friendly and very helpful. my room was very clean will be back.

the pool was very cold

kitchen food and service

the pool and spa were not open, people should be able to request to have an appointment and a certain

you guys took away the waffle maker this was one of the things my kids loved the last time we stayed her about

that due to covid19 adjustments need to be made, but a poptart, tomato juice and a granola bar in a paper bag

due to pandemic there wasn't any breakfast and the pool was closed

it was my second time there. i love it there. breakfast was great, the service was even better.

didn't like that the breakfast didn't have any sausage or bacon

we were in town for a wedding and needed an early check in

rooms have nice modern style, very clean, and bar and restaurant a plus

loved the veggie quesadillas, and the bar setup was nice too

pool

it would have been nice to have room service with such a nice hotel as this, and some housekeeping while called

i use the laundry basket upside down as a side table

very impressed that it had a place to do laundry

laundry room in hotel was absolutely amazing

i improvised and turned a laundry basket upside down to use as a table

provided nothing except two towels and laundry detergent, not even plastic ware

i wish you had laundry facilities!!

the dryer wasn't working. had to go to hilton garden inn to do our laundry

room service had to bring dirty laundry down and garbage was overflowing, did tell front desk and nothing was

the pool was closed

the pool was not working

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

i will most definitely be back soon & the breakfast was good, but could've been a little bit better

on your right is the breakfast nook

parking was easy and plentiful

the pool opens late

service, facility was not clean,laundry room tiles broken ceiling cracked

to update washer and dryer for guest laundry

with kids, that was the most horrible part

with kids, that was the most horrible part

free parking. the bartenders were friendly

everything was within walking distance and having a laundry on the premises was super helpful as well

my 10 year old grand kids loved the waffle machine at breakfast & the pool!

fitness area very clean

location, excellent service by all staff members, and fantastic breakfast buffet.

pool was nice and warm room was clean beds were comfy breakfast was very tasty

good location for business in st charles. free parking. good wine shop close by!

the staff was attentive with great customer service. it is a pet-friendly hotel.

the breakfast bar was delicious

of hockey kids, no adult supervision

pool

didn t like that the property did not have a laundry i also did not like that you needed to give 24 hour notice

we love the breakfast and my ten years old grandson loved the pool

breakfast is free and tastes delicious

called before i booked and asked about the pool and they said yes, it's open

breakfast was very good. several choices

i was disappointed with the laundry facilities. the washing machine and dryer were old .

ac worked really well, they had a little store and laundry microwave fridge, quiet, nice area, and the hallway

com that we were bringing a pet, that is why we chose this location

reasonable, warm, friendly staff, free good breakfast, firm mattress and lots of extra good

the pet friendly room we stayed in reeked of wet dog. time to replace the carpet .

first room i had dirty laundry was out side the door and a big party next door

needs larger laundry room.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

hallway on 2nd floor smelled terrible from the laundry area.

breakfast area was not good

the one laundry washer was not working

laundry room could be cleaner

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

the kitchenette where i was provided cooking utensils to prepare a delicious meal for me and my kids

the kitchenette where i was provided cooking utensils to prepare a delicious meal for me and my kids

i really liked the amenities, especially the basketball court, swimming pool, and grill area

prefer outdoor seating away from the front parking lot .

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff

the pool was a bit questionable. the rooms need remodeling.

girls ( granddaughters 21 and 11) are fish so first thing is the pool

section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

a great bonus was the self-service laundry room very convenient for longer stays

very little i did not like. did need plastic laundry bags !

housekeeping was folding laundry in a conference room

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

they also had vending machines and laundry accessible

the staff that prepared the breakfast was vey nice, options for breakfast items was also good.

the hot breakfast and the chief was super nice

staff was nice, breakfast variety for all ages, beds very comfortable.

the hot breakfast & pool it was so close to the romeoville hall where we had a 3day

i ask for no close elevators and ice machine , it was near swimming pool, laundry room, ppl loud

in general, i was pleased, even managed to do the laundry

laundry machines didn't work right. i didn't say anything. so no dig to them. wasn't critical.

i was unable to do laundry or swim for exercise, and oddly the front desk refused to give me any documentation

everything was great at the hotel. breakfast was good also.

there were almost no cars in the parking lot and we asked for a different room that wasn t on the roadside

nice staff. breakfast offerings were great.

quiet and clean. delicious breakfast. bed linens were very comfortable.

breakfast was amazing! the room was so comfortable i really didn't want to leave!

breakfast

possibly the most uncomfortable pillows i have every used, reminded me of a bag of laundry

pool and jacuzzi on site laundry loved the beautiful furniture and pristine decorating

the pool area was wonderful and orderly

owner food room atmosphere location pool it was a pleasure to stay with people that are professional and clean

not enough parking, parking in rear needs better lighting.

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

kids and myself were disappointed with the cleanliness of the pool

the bar needs to hire a second bartender. it was too busy for just one.

i couldn’t even let my kids in out of the pool unless an adult was holding their hands the

the gym is poorly equipped and two of the pieces of equipment don t work

could do better with plowing parking lot

need a little bit better continental breakfast

very friendly staff clean room very good breakfast

the staff were so accommodating to our needs- early check in then late check out due to flight delay

tv, fridge and easy hook up to the internet are so appreciated plus the location and parking made my stay the

we stayed three night and they didn t provide room service and the ran out of towels

nice size rooms. good gym and pool area. staff very friendly and accommodating

the pool was extremely cold.

no bar or kitchen, quite disappointing!

clean facility kids enjoyed the pool

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

the restaurant and bar were not open

i liked how they have a restaurant, bar and gym inside

plenty of parking and good water available in the gym and pool, which were also nice

the pool was the best part.