gym and pool with gorgeous view

to covid 19, the breakfast ended up being an apple, bottle of water and a muffin, nutrition bar or something of

a more robust breakfast would have been appropriate.

breakfast was hearty with lots of cold & hot options

kids said the pool could have been a bit warmer, ha

room service didn t come to clean up during our entire stay

was our first christmas trip to chicago and we needed to find a hotel that was close to where our kids live

anything about the room i didn't love, however, if i could change one thing it would be the gym in the building

even brought the kids stuffed animals

the staff were friendly and very welcoming, and the bar served a decent old fashioned

they have a gorgeous rooftop bar where i enjoyed a drink and tuna roll for happy hour

decent gym

they have an amazing gym and steam room as well

the pool should be on the roof. the chlorine smell was not awesome.

gym could have been bigger with addition of rowing machines.

multiple restaurants in house, room service, laundry, and there s a steamer

com) but only a yoga studio, questionable laundry prices (8

lobby, speak easy, hotel and pool had wonderful atmosphere

lack of gym

and if you want to mingle, just go to the bar downstair in the lobby (or the cocktail club below) friday or

never received room service to clean the room

that the restaurant and there was no room service available on the weekends

the bed was extremely comfortable and the hotel bar and restaurant was very nice

the fact they charged for parking, and for the pet fee.

made a last-minute decision to spend christmas in chicago with our kids and needed to find a place to stay near

there was also no hairdryer in the room, but i think the full kitchen & personal laundry made up for that

beautiful apartment! clean and lots of sunlight!! pet friendly & the views are outstanding!!

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically

no indoor pool but it s worth the stay still .

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically

laundry didn't

the location is great, the staff was friendly, and the breakfast, laundry and pool are all fantastic amenities

the laundry room was clean and appreciated

the separate breakfast rooms

early check in.

with the free laundry, my stay felt like home before i continued my journey crossing the country

free laundry self service was super useful during my week long stay

the laundry room is very convenient too

laundry

free laundry facilities, good gym and pool

there was an on site laundry which was very useful

there is laundry, which is key when on a road trip

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

which prevented my kids from sleeping

my kids aks for the swimming pool , but the pool not open at that time because the covid 19

modern bar area, great for meet-ups

thank you so much for your hospitality food was great at the bar restaurant

bar hours were limited and the buffet was way too expensive

the breakfast was outstanding, great selection for the family.

location, cleanliness, breakfast

that the pool closed early.

makes for a very noisy and jarring breakfast experience

expensive parking , expensive breakfast, did not like how far to get to the rooms for the guest

they have a breakfast buffet for guests for $20-25 per person

limited choices for breakfast but large portions and it was free with the vouchers

the bed wasn t firm, sinks where you lay.guest laundry was not available, no machines.

we enjoyed drinks at the bar on our last night

we arrived earlier than expected and they allowed us for early check in

the gym is very small the location was a bit far from the activities we were hoping to see

room was wonderful, wifi working well

the bar and good closing early. other than that great stay!

i had breakfast and lunch there and both were amazing and relatively reasonable in price

the only downside was that i had to walk downstairs for breakfast- there s no room service

the gym is extremely clean and has great cardio machines, weights and cables

the hotel is beautiful, the rooms relaxing and well-appointed, and the lobby bar and restaurant always bustling

had a laundry bin and vacuum sitting on our floor in the hallway the entire time we were there which i

room service and spa a bit pricey. gym can get a little stuffy depending on activity.

super nice, extremely clean! amazing restaurant and spa inside! our spa day was amazing

lobby bar was not kept as clean as i expected, but still nice enough

kids crushed

missed the amenities from pervious stays: laundry service, wine happy hour, and 312 chicago restaurant

for wifi, 2 bottles of water,gym etc

bar at night post theater was awesome

room was comfy, i liked the gym, staff was great, cute art & furniture

would like coffee maker in room a grab bar in shower

booked there so our kids could swim when we got there they informed us the pool would only be open until 4 pm

i was expecting there to be a spa but it was just a sauna and steam room in the locker rooms

it's not great for kids

kids are not allowed in the pool and the younger staff members didn't seem too pleased to see them

this is definitely not for families traveling with kids

great location and cool design. gerin at the bar made the best french75. he was awesome.

we had n/a drinks one night in the hotel bar where they had a live jazz-style band playing

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

we enjoyed the live jazz by the bar in the evenings as well

bar and restaurant with great service and offerings

days in a row my kids room was not cleaned

gym is ok, great treadmills

loved the bar in the evening and breakfast in the morning had everything!

i would suggest is being a little clearer about labeling what allergens are in the breakfast bar items

one bar of soap is not enough

the bed, bathroom, and gym facilities

highly recommend signing up for their rewards program which gives you free wifi and a $30 spa credit to name

pet friendly happy hour!

i was a bit disappointed that we couldn't try out the rooftop bar and restaurant because we had our son with

location means it is possible to walk everywhere but at the same time it is quiet, had a great gym where i spent

lounge access, big spacious room, good room service

hotel was clean and had a nice set up perfect for a small getaway with older teenage kids

to purchase convenient items (snacks, drinks, toiletries if necessary), signage in room with wifi

also, as expected for downtown hotel, quite noisy traffic 24h although did not prevent us or the kids to sleep

wifi was really quite weak so i would say that could do with giving a little boost overall but in

free wine at happy hour. free laundry facilities. very friendly and helpful staff.

key card access free laundry facilities and location

great location, gym and also includes free laundry facilities!!

it is nothing fancy and a bit worn, but the free bottled water, the free laundry, the in-room coffee, the

issues: my room was dusty and no soap in washer when i did laundry

love that there is a laundry room (though extremely busy)

also appreciated and used the free laundry on the second floor

several amazing amenities that enhanced my stay, including air purifier, chilled bottled water, laundry room

location was great, close to a lot of places to go to laundry available!

the amenities are superb! especially the availability of laundry, water, and the lounge

to almost everything, staff was ridiculously nice, facilities are new, laundry room, common area, coffee shop

but we also love that they have a kitchen area, free laundry, and lounging space

the hotel is in a great location, there is a kitchen and a laundry room. was really great

super friendly and the amenities like the kitchen and lounge areas, a computer with printer and laundry room

nice location easy to access to downtown , friendly staff , laundry available , kitchen clean

wish there was coin laundry.

the kids received a little gift when we arrived

wifi a little inconsistent.

the wifi was out due a general nationwide outage and the front desk did not know about it, so they

24 hr gym access

also giant laundry bins in the ground floor entrance are not a good, welcoming look

i was in search of a laundry service and they offer pick up at the hotel but also printed out a list of laundry

there is no guest laundry room and no coin or card laundromats within walking distance

no laundry room or pool

kids bed was low quality (poor condition)

laundry machines in building or surroundings

t have a guest laundry

you encourage guests to hang up towels to save laundry, but then don't provide a place to hang them up

no laundry service

wifi was really good

laundry service is in the listing, while the hotel doesn't have it

no laundry

got room service for breakfast and it was probably one of the worst breakfasts i have ever had

the suite with double beds is quite roomy-plenty of space for kids to spread out and not trip over each other

it was nice having room service

not enough towels and next day towels were late (laundry not ready until evening).

noisy air conditioner, no laundry room

the gym equipment is very dated but functional.

added $15 amenity fee for wifi, water/coffee/tea in the room, use of gym etc

in the city centre,clean and cozy room, helpful staff, water and coffee for free in room, good wifi

staff did not explain hotel amenities (wifi, gym, restaurants, etc.)

modern and updated rooms with great city and river views, very nice and helpful employees, good gym, and a

very nice hotel bar with great drinks

great location, lobby bar and service.

nice river terrace bar and in-house sushi restaurant

the beatrix restaurant downstairs has superb food and offers room service

were small, i ordered breakfast from room service, they brought it in a to go bag

street noise from bar and fire station excessive throughout the night

room service

the room, beatrix. the staff. the gym

for laundry to be picked up the day of arrival (saturday) , pick up confirmed at reception on my way

it was late when i arrived and they didn't have room service running.

the bellman was great as well by pointing us to a great jazz bar and a great breakfast place

in addition, it was not credit to my account when i used it for room service

the continental breakfast was great, including both hot & cold foods

plenty of laundry machines, staff was helpful to get a late check out and to hold our luggage for

it was pretty good for a group of 3 however the laundry was pretty expensive at 6 bucks for both washer and

didn t change out the sheets, a load of laundry was $6

key failed to work on two occasions and laundry was not returned on time

i had almost $5 worth of quarters to do laundry and it was

gym is small but gets the job done and we used to the laundry room as well

attractions are within walking distance, very friendly reception staff, efficient elevators, huge laundry room

breakfast included, right downtown, kitchenette, pool was super clean, and fitness area, and laundry available

laundry room on the 27th floor is convenient with 8-9 washing/dryer units and a coin exchange

with a kitchen, i figured there would at least be a trash bag

great laundry facilities

we loved the laundry facilities

fantastic facilities (gym, guest laundry ) and perfect breakfast for starting the

also, their pool/fitness/laundry area was so-so

laundry machine with tv

should have service elevators so that the customers don't have to ride up with dirty laundry, smelly garbage;

pleasant staff, good breakfast and nice beds.

in wicker park was good - room was a good size, the bed was comfortable and bathroom clean - the gym was decent

great location. friendly staff. pet friendly.

breakfast delivered to the room would have been nice

laundry room

we also liked the possibility to do some laundry

failed to correct the coin machine in the laundry room, and had to wait until the next day to refund my money

guest laundry requires coins, front desk is coinless. no room safe.

no parking. breakfast was sub par.

small room, old furniture, carpet smell, shampoo and conditioner made my hair stiff, no laundry (only an overpriced

is great for kids

charge extra for wifi?? seriously??

super well located and the dining room service is very handy!

00 to use towards room service

also charges a $25+tax/day destination fee that they claim you can use at the restaurant/spa/laundry services

hotel charges an amenity fee of $25 per room per day but gives you credits for the spa, food, and laundry service

i was told to pack up the alcohol myself in a laundry bag and bring it to the front desk

it features lovely, comfortable rooms and a truly spectacular spa complete with a pool, jacuzzi, sauna, and

gym, great location, just blocks from the art institute and lots of shopping, very friendly staff

rude staff , not cleaning room and no laundry service

there s no laundry room

staff was amazing and was able to do an early check in.

found room service to be a over priced

the kids and me were sneezing all of the night because of the dust

spa was pricey and it would be nice if room can include breakfast

no restaurant, room service or minibar no pool or hot tub

desk and room service staff while my stay there was awesome

only thing that i didn't like was a lack of regular room service menu items

room service was fast and the food was delicious

the pet area was very helpful and clean, location was excellent as far as central to river north and

a happy hour from 5-7 and continental breakfast daily

they we able to get me a early check in at 8am

extra surcharge for early check in small lobby area

well equipped gym

it was more convenient at the bar area of the hotel lobby

front desk staff was very helpful at check in

convenient to everything etc food and casino

arrived around 8am and asked for early check in as my plane landed at 6:15

gym actually doesn't have weight machines, just treadmills and transports(we call this way in

laundry service available, only self-service laundry with just one washing machine

safe deposit box, coffee, kettle, ice container, mini fridge, iron and ironing board, laundry bag

there's a nice fitness center and a laundry, which is convenient

on site laundry which is essential when on an extended travel

laundry: guest laundry facilities were dirty and smelly and need cleaning

s advertised that laundry is available but it costs a ridiculous amount of money, it s also advertised that

embarrassing me in front of my kids and her ppl, giving me a hard time checking in to my hotel room, lying to

or instructions in the room (like you normally have in a hotel) explaining how to use the wifi, where the fitness

ordered room service twice and did not receive the drinks i requested

wifi in room was pretty weak.

laundry room inside fitness center which was nice (coin operated)

minor complaint: we wanted to use the laundry facilities, and the hotel had no detergent available in the small

amenities: nice bfast, laundry, fitness room, balcony w/ fire pit

the guest laundry was a bonus

self service laundry was also convenient and cheap

i used the laundry service was soooo outrageous.

the views were very charming from the rooftop pool and bars.

we got room service from the downstairs restaurant which was really nice

the pool area did get a little crowded but they started to limit the number of people once it because

roof top bar is great.

staff was extremely helpful, even arranging last minute for petals strewn across the room and a plate of cookies

langham's decor, staff, rooms, bar and restaurant can't be beat

pool, gym, and spa services are great

the fitness room and spa were next level and incredible experiences

high tea and room service food could have been better, but other than the

the laundry service was good and back ahead of time

also no laundry facility onsite either

no disney movies didn't send dressing gowns back when sent to laundry

the room was very clean and cute! had snacks and room service :)

wifi was quick

gym was a bit outdated and the phone didn t work

poor wifi connection

the 24/7 gym was right above us so you could hear the dropping of weights at night

we didn t have any wifi in our room and had to buy data which was quite annoying

bar and restaurant breakfast staff was under staff the breakfast and food and quality was

mold in laundry room.

the shower water pressure was really good and it s nice that the guest laundry washers and dryers accepted

great location. off season great price. large room. good guest laundry service.

laundry room, a charge of $3

guest laundry facility is very useful

bar closes early in the hotel, but they let us take our drinks to go up in our room

i personally loved the fact the hotel was pet friendly so i loved greeting all the pets each morning

since you're pet friendly, would be wise to keep even just a small green space for taking our dogs out in the

the kids especially loved the two reading nooks

was v good but if nitpicking a bigger gym and maybe more refined concierge service - staff were very helpful

room service menu options too greasy.

height of tub could be a problem for kids and short adults

can i enjoy the fireplaces without ordering a drink or food

the view from our room was nice (millenium park view) and the ambience of the lobby and the fireplaces was very

wifi would periodically go out and i would have to reconnect

great location. no laundry. no breakfast. no gym. barr basics

people working there no laundry no breakfast place is everything but not quiet you can hear the subway and your

my view was lackluster. wish there was laundry facility.

requested early check in and they provided well before actual checkin time

room we had were very hot to the touch and definitely not meant for families with young curious kids

service, and added bonus, the laundry team was outstanding

wifi connection for our entire stay

the snoring guy at the pool but then it was very sunny and relaxing up there!

hotel gym i've ever been in

to explain at the time of booking that the hotel is pet friendly and animals might have been in the room in the

additional laundry services were very pricy

no laundry room

no room service, no laundry, no breakfast. maintenance was loud and lots of noises.

the blanket on a kids bed smelled of coffee, they changed it.

also trash cans were in the bathroom and kitchenette, again none in the bedroom

mandatory security deposit and no laundry facility

made towel animals for kids

we would have liked to stay in the pool area later at night after our busy days.

is advertised as a pet friendly hotel, and we were charged $75 to have our pets in the room

i did appreciate free wifi

didn't like how the laundry facilities only accept coins, no one carries $10 worth of quarters now a days

had a room too close to the elevator with laundry receptacle right outside of my

was a great help to have access to a laundry area in the hotel

location, room, gym

free and really high-performance wifi

beginning at the reception, free coffee all day, nice gym, laundry, directly at chicago river, no breakfast,

i didn t take advantage of it, but i liked that you re able to do your laundry for free

excellent free coffee all day long, nice gym and laundry

unbeatable location, room facilities, laundry.

our first room was across from the laundry and people put clothes in the dryer at 12:30 am

no laundry room or service in general

no laundry facility...

basic gym

wifi connection. you have to re-sign to the network twice a day. thank's really annoying

no pool lower level smells pretty bad gym is a joke

laundry was free, coffee and water as well. fitness center

the hotel provides recycled water and guest laundry

i love its location, the rooms are great especially with a river view, the laundry facilities are handy too if

the extra touches like free laundry and drying room, free tea n coffee on floor 2 etc were great and a shout

i also really appreciate the free laundry in the basement

needed a change machine in laundry room

laundry room, coffee delivered in the morning.

they also had laundry and a gym on site

didn t use laundry or fitness centre

having a guest laundry but could do with more than one machine

when i dialed the code for bell captain/laundry/valet from the many choices listed on the room phone,

half my laundry got lost (reappeared but very annoying)

also wish they offered a breakfast deal and had laundry facilities

they advertise laundry facilities but the start said there are none but they do send out dry cleaning

couldnt use the laundry section

bar had a line most of the time, wifi was annoying to connect with sometimes, no spotify on chromecast for the

wifi - at times very slow, connections could be lost. we used the

great location and beautiful decor. hotel exceeded my expectations! the spa was wonderful too!

hotel does not offer room service (not even hot tea), and lacks a swimming pool

water pressure was questionable? wifi set up was hard to follow

the guest laundry & kitchen in the basement are very convenient

the guest laundry is also found in the basement next to the guest kitchen

card for the elevator, the laundry facility was a-1

there was also a laundry and dryer available for guests to use, which was incredibly convenient during my stay

location was great. laundry facilities were good. staff were friendly and efficient.

food/ laundry credits don't roll over to the next day

didn't like that our room wasn't well stocked with a trash can in the bathroom, laundry bags, more towels, tea

t use like laundry

they charged me $25 upfront for a food and laundry credit that was mandatory!!!!! very rude.

no washer or laundry dryer at the hotel.

guest laundry

i never got the recommendations i asked for through our entire trip including our laundry being done even after

a laundry mat feel walking in therea a small sign saying lobby 2nd floor

woman that came to change them kept saying the stains and grossness, and holes were caused by the laundry

location, walking distance from everything. and massage spa on site

poor facilities , dreadful lifts, staff were not the friendliest, expensive parking, no fridge no laundry although

it wasn't exactly free wifi there was a 30 a day charge for the wifi and the reception juice...

we had room service and it was delivered in a timely manner and very good

hotel claims to be pet friendly

the gym is brilliant and sitting working by the open fire in the bar over a light supper is perfect

bar and restaurant are stuffed up with nonaesthetical lamps and cupboards that ruin thesr splendid

the bar was nice

location design rooms and view gym

the gym in on point, and they have those beds that you want to call after you leave and find out what

loved the big rooms with comfy beds, friendly staff and the gym.

there is a laundry machine in the hotel available for an additional fee

room service was a plus

room service didn't leave any face towels upon our arrival

were we informed that the restaurant and bar or pool were closed

no amenities to the hotel no business center, no pool, no gym, and no breakfast

laundry at the hotel proved to be quite challenging

did laundry at hotel, but they ran out of laundry detergent so we had to buy some at a walgreens

the second hiccup was when i had to do laundry

no change available for use of laundry machines.

the room was a good size for 2 people. hotel had a pool & hot tub & laundry facilities.

laundry room machine small loads were not working good

and detergent, microwave stovetop range and utensils, cookware, flatware, glasses, dishes, tv, laundry via room

is everything you might need in this hotel, from valet parking to laundry room

i did my laundry in the seventh floor laundromat (which was too small for a hotel of that size)

things-not being able to check in early, no blanket for bed, laundry facilities with no bill changer, poor

was pitifull, elevators had very long wait times, because employees seemed to clog them up with laundry carts

one dryer in the laundry was out of order

very unpleasant for my family as i really didn't need my kids being exposed to this

was no room service but nearby restaurants do deliver so that worked out ok

location was great. they have a gym. and great value for money.

no laundry facility

on the smallest floor (4) in the smallest corner room with two kids

our room was very small, so for families with kids it might not be ideal

there several restaurant near, and the location is infront of casino

early check in fee was annoying

i sent a couple of shirts to the laundry, suprinsgly i only got one back

also enjoyed use of their bikes, gym, bar and service by entire staff and concierge was outstanding

we had to request cleaning service and room service assistance multiple times to get our order filled

it was at 12 after room service ended

the ambiance at the bar and outside area we love

no laundry service (that seems to be a downtown chicago issue, not this hotel specifically), there s

hand soap in bathroom, no laundry on property although it s listed as having laundry for an additional

no ability to do your own laundry, it would be great if there were a couple of slot washing machines available

no laundry

there was no breakfast and not a laundry facility for us to wash basketball uniforms!!

we would have liked to have a laundry detergent provided too as there was a washer/dryer in the unit

location of the property, the modern facilities (in-room kitchen and laundry, and gym), and friendly and genuinely

room did not already have laundry detergent available , i had to request detergent from the front desk but had

be nice if there were a few things ready in the apartment before guests arrive- bottles of water, laundry

no laundry detergent

bad wifi connection

wifi is expensive

warm pool

everything was nice and enough room for the kids

unfortunately, we did not check out the pool so i have no input on that

no laundry bag

only was the a/c in our room extremely noisy but we believe that we were next to the laundry room because we

the pool was amazing! beds were very comfortable.

didn't care for the breakfast buffet

talked about the breakfast bar but was never told it was 25$ a person until i was handed the bill

good location, friendly and helpful staffs. gym equipment very well maintained

room service isn't the standard kind with the table cloth and tray, it is more food delivery from

so when travelling with small kids and we need to warm up food, that was an inconvenience

room service, instead of real plates all plastic disposable

it would’ve made the experience better with kids

location and kitchen

the breakfast room was so crowded. so crowded.

my kids bed were fine though so i believe it was circumstantial to our room (1004)

the breakfast was nice as well

clean, modern, updated, friendly staff, excellent location, and the continental breakfast