a smaller hotel but had much more spacious rooms and the gym was bigger plus they have an indoor pool so it was

the restaurant is good, though i wish i had had time to investigate other services like the bar and the pool

wifi kept cutting off

so one of my kids had to sleep on the floor for 3 nights because they were out of double rooms

shuttle driver was amazing

didn't have breakfast

bar open till 1:30 am

bell captain and staff were very helpful. room service was tasty. housekeeping was good

very outdated bathrooms. no room service.

the desk is roomy and wifi is decent

the breakfast selection. and the laundry machines were broken down.

need to install laundry vending machines in your laundry room

great location, great front desk service, good access to laundry and vending machines, good elevator service,

they even had laundry facilities upstairs

i ordered room service and fell asleep again

for example we were unaware that there was laundry facilities in the hotel

laundry located in second floor accessible by payment which is ok but the washing machines and

free laundry

nice gym in the hotel

the room was very clean, the gym well equipped, and the lobby/bar attractive

guest laundry

no room service, no complementary breakfast

hotel employee at the bar in the restaurant was wonderful

turn off music in gym bc it's distracting

it was very clean and the staff were charming. gym was good as well.

the kitchen staff could have been a little more friendly, but everything was nice.

queen suite was extremely roomy with a full kitchen

many kids in swimming pool-noisy

the pool was great too

there were 15 kids in the pool all weekend, so we didn't have any chances to get a relaxing

wifi was spotty and slow.

$100 pet fee after check out that was added on because our son stopped by with his dog for 15 minutes

friendly staff. great breakfast selection. comfy, quiet room. full kitchen.

kids slept on the fold out couch, no complaints

it wasn t super packed. the staff was very nice and they had a nice sized pool and gym

when i finally got to my room there was an old laundry cart in the hall that was sitting next to the door (it

needs a quarter machine or have laundry that takes debt

one of the days i needed to do laundry and asked for change from the front desk and they said they didn t

the front desk did not have change for laundry at any time

got stolen barely 5 minutes of putting in the laundry and the staff said it s a guest without

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

no change for laundry room

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

good location for my needs, free parking, guest laundry,indoor pool and workout room

laundry room was out of order

there was no breakfast.

the breakfast was not included

the bar and restaurant was closed. i wish they had a refrigerate in the room.

the pool was cold

breakfast bar was delicious and our young grandsons were most pleased with their breakfast choices

at the hotel, we were not aware of certain things such as time frame for breakfast , when the kitchen opened

need room service

free wifi would have been nice.

bar area, across from wrigley and a short walk to a variety of restaurants

there was a coffee pot in the room; kitchen closes too early, we returned from a play at 10:30 and wanted a

entire staff from the laundry folks to the folk desk folks were all amazing and helpful

had issues with tv and wifi, but not a deal breaker.

trouble logging into the wifi

the value for the room was very reasonable, there were several amenities available, and the wifi signal was

room service - not much food choice all reheated by microwave but well price for what you get - and

beautiful room with awesome view of the golf course! loved everything of the glen club

situated on a golf course

the wifi was terribly slow

golf course view

view of the parking lot, no couch and tiny desk

nice laundry with no charge to use machines

convenient, friendly staff, laundry facilities, gym, pool.

the laundry facilities were very good and the availability of a fitness centre and a pool was excellent

free laundry and pool and the exercise room, adds to the positive experience

the grill and free laundry

wifi is not

parking lot was filled with pot holes, terrible

there is car rental offices in the lobby of the hotel, and the parking was excellent

frustrated that there was a charge for wifi.

room service cleanliness

there is no guest laundry but the coach light coin laundromat is 10 minute walk on broadway

it was close to a lot of pan handling and scared my kids

no tips on nothing no you can you the wifi code here / you have to check out at

the wifi would go in and out and the ac unit did not work and the windows did not open so the room was

it was close to a lot of pan handling and scared my kids

convient laundry area, gym and

microwave not very clean. nor the laundry

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

kids screaming and yelling poolside when you're trying to relax poolside

terrible wifi- basically nonexistent. rooms barely came with amenities.

gives the info that it has a laundry, but in the facility they told me there is not

of space in the bedroom fridge access to bus stops and train close to restaurants and laundry

no laundry facilities but luckily a good natasha service nearby

wifi didn't work in the room but we didn't really care much cause we were enjoying the city whole

super dirty no room service to clean

bag for laundry in rooms no fridge in standard rooms walls were thin--lots of noise from the street and

location, right next to shopping, many food options, bus transport, laundry, grocery stores

limited facilities available like a laundry.

no gym on site, no laundry, no parking

finally, the room smelled like a wet dog (which didn t make sense since it is a pet-free hotel)

restricted food/ bar opening hours and no room service

was very friendly and i loved while i was taking a pilate class or massage, our kids and hubby could also spend

restricted food/ bar opening hours and no room service

the spa staff was also amazing

clean and well appointed room, and the hotel amenities can t be beat with a lovely spa and access to all of

lots of broken items (laundry was completely out of service for days, cracked light switch)

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

lied about 'kids eating free at onsite restaurant ' restaurant refused to honor that, front staff was rude and

location & tasty breakfast buffet

distance to the airport from hotel, also that the hotel had free parking for their customers, a bar louie for

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

airport shuttle was good.

lobby, gym and the pool are excellent.

the shuttle service is great

the pool and the food

laundry basket full of towels still over flowing and all over the floor

nice rooms, the hot tube, swimming pool, friendly staff, close to the train & the price i paid.

shuttle easy and timely

later checkout, clean spacious rooms, nice pool and hot tub with soothing music

the kids movies that play in the pool area

the swimming pool was nice and clean

was on the first floor, so if i opened my blinds, cars and people in the parking lot had a view directly into

even though they claimed we had email wifi, we most certainly could not get on line

free and plentiful parking

well lit, good access to doors for parking

the kids were able to enjoy themselves instead of being trapped in a room

the hotel had a nice heated pool for my kids

bar in lobby became a starbucks in morning for coffee drinks and ala carte breakfast menu

free parking was great

buffet breakfast also available at the time of our stay, $15 for adults, $12 for kids

i liked the layout of the hotel, had laundry and snack machine in one area.

on sight vending and laundry

kinds of entertainment devices which i used to watch netflix off my laptop along with the free wifi

-parking spaces within a few feet of the windows of hotel and exhaust fumes may enter the hvac

ants in room, door to room was hard to close parking was poor

also liked the fact that facility choose milnor washer extractors for their laundry

the laundry eo was centrally located

could have more available laundry machines and have earlier and later laundry hours

for the most part it was clean. good sized room for what we paid. parking was free

bedding, parking, gym, breakfast

even after i provided the laundry list of issues endured during our stay

the only day that we received it was that we went to the front desk after going to the gym to make sure that

very friendly and helpful staff. free parking. pool.

both breakfast and bar not open at time of my visit

breakfast we paid for when we booked the hotel was great, and the availability of the coffee and bar is so

onsite laundry room

wish they had laundry in the building

laundry room and gym are good

cleanliness and pool area hotel employee was awesome

hey kids who don

clean; excellent for family with kids where the whole family can enjoy in the clean swimming pool and whirlpool

clean; excellent for family with kids where the whole family can enjoy in the clean swimming pool and whirlpool

next to the casino and airport, what could be better

it's fairly close to the airport and they offer a free shuttle to the airport.9

the small cafe and bar were convenient

no laundry

free wifi is standard across the rest of the world

close to restaurants and casino

location if heading to rivers casino

asked if i secured a taxi from the airport and volunteered to refund the fare because their shuttle driver had

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

their pool and hot tub was clean and the perfect added bonus for us and our kids, so they could play while we

just a convenient, basic spot. all i needed. gym surprisingly good.

we couldn't get hooked up to the wifi

exceeded expectation : breakfast could be free though.

only issue was that we requested a late check out which was confirmed by the front desk the night before, and

the room size, restaurant, bar and pool!

room service exceeded expectations in presentation, flavor and value

was no room service even though there was a menu on the desk it s misleading, if i wanted food they

location laundry service printer services

it took exactly two loads of laundry to get the scent of mildew out of my clothes

laundry not accept credit or debit cards

shuttle to o'hare was timely and professional

shuttle to the hotel did not come for 1 1/2 hours because the man at the front desk didn t tell

i could hear kids running down the hall, doors slamming, and the airplanes landing

the room service food was great! and the bed and shower were comfy

room was comfortable and facilities were great (kids managed an early morning swim before our departure)

also used the gym which was very clean tidy and organised food in the main restaurant was up to a very good

when asked for a spoon at the bar we were told they could only give us plastic

i used the laundry service was soooo outrageous.

the views were very charming from the rooftop pool and bars.

also, there is a gym down the street, the bucktown

the mini bar included was a nice surprise

no gym. but they had a deal with a gym a little way down north avenue.

should have service elevators so that the customers don't have to ride up with dirty laundry, smelly garbage;

pleasant staff, good breakfast and nice beds.

special thanks to judy at the front desk, angelica in the kitchen, and nicole in the bar for a very welcoming

the location,the comfort of the rooms and beds, the quality of the wifi and the breakfast

would have appreciated bacon or a variety of fruit at breakfast

room service food quality.

clean, kind, professional and helpful staff, great bar and beautiful interior. loved it!

no free breakfast

the lobby is very spacious with room for the kids to run.

first night didn’t get any sleep kids running arnd

shuttle service was convenient. bed very comfortable

prompt airport shuttle and reliable internet

most comfortable beds ever....great shuttle serice

to blue line, free shuttle to/from airport

great location and the pool was fantastic.

the pool area was clean

staff was very nice at front desk and bar and

rooms are nicely laid out and perfect for parents with kids

many kids in swimming pool

breakfast was great my children loved the pool the bar was great also

booked at this location mainly because of the fact that my kids wanted to get in so swimming in our free time

our kids always love your freshly-baked signature soft cookies

cleanliness, friendly staff especially the bar staff!!

easy to get to and from airport on the free shuttle

booked at this location mainly because of the fact that my kids wanted to get in so swimming in our free time

if you need to get laundry done - it is a easy uber to schiller

the wasn t a laundry bag either

no pet waste station, and little grassy area

the breakfast buffet was excellent. gym and fitness center and pool was great.

shuttle worked well

it doesn t have a laundry facility to wash clothes

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

they were even able to get us clean laundry with their dry cleaning service on christmas eve

came to our room in a timely manner, room service was great

hotel near the airport with shuttle and nice fitness center

shuttle pick up in the night time can be a long wait.

decent gym and good location if you are looking to stay near the airport.

excellent price, access to airport, and free shuttle

sleeper sofa where the kids slept was of poor quality, not allowing for a good night rest after the long flight

breakfast

dirty laundry was left outside my door for over 4 hours after my room was cleaned

like the bed and room, they allowed me early check in

the pool was little cold and a bit dirty.

is not answering the all whenever i dialed them for room service or front desk or house keeping

clean,pool

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

room service

close to ohare airport, clean, and safe. shuttle driver was nice and announced airline gate.

room service via phone with restraint was a bad experience

there is no coine laundry

no laundry facilities on property. no restaurant.

it was clean cozy, the bar was amazing and so was the lounge

pool and breakfast were super crowded

comfortable beds, big bathroom, nice breakfast buffet options.

there was a vending machine with water/cola and ice and laundry on our floor

operated laundry

that it had onsite laundry room

they should sell beer bottles at the front desk since the bar closes early.

came into town for the rivers casino and of course we had a great time

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

always stay here because of the indoor pool, the nice and friendly staff and the convenient location for my

had to walk around hotel in the dark, because there was no parking by front, only unlocked door.

a gym, also closed

no laundry services or no laundry machines.

it takes while to get to downtown and no laundry service

i loved the free shuttle service back and forth to the airport

we came to chicago by train, took the blue line to o'hare and we were picked up by the hotel shuttle

cleanliness...breakfast...shuttle service

my room smelled like weed, and how don t they have guest laundry

it didn t have a laundry services

great service, great rooms, great gym

cozy and quiet location, great customer service, shopping center were close to the hotel, the gym was great &

nice hotel. great bar in the center of the building. bartender was polite and kind!

no laundry

our room didn t have a laundry bag.

there is a gym and swimming pool as well

the beds where comfortable. the kids enjoyed the pool

the pool and the gym are good and pretty new. room was ok. lobby was clean.

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

there's a kitchen!

there is a full kitchen and airport shuttle

clean and comfortable room. shuttle to the airport.

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

the shuttle service was very good and easy to use, laundry facilities are free to use

laundry

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

also, they have a laundry where i did my load and it just costed me $4

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in

advertized public laundry but only starbridge customers could use their keys to unlock door

staybridge guest had access too the laundry and breakfast

the , for this hotel, in the amenity, there is the laundry service

staff were friendly, room clean , beds comfortable as guest laundry

no laundry room,old room and dirty carpet

no room service

hotel lobby for breakfast and bar for evenings were well-staffed

staff was friendly and breakfast buffet was excellent.

location, history, breakfast

don't have the laundry room and the microwave in the room

no laundry bag (asked and was provided) 2

room service is not daily, and need to be scheduled

00dlls a day for a very small gym does not match up

they do not have a secure wifi available, even after requesting

you feel you are in a laundry cleaning area

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

squeaky beds. old and dirty laundry room.

like someone was doing laundry

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

pet fee was a bit steep ($50), but it is a one-time fee (not per day)

didn't know there was a fee for parking and wifi! it's 2021. what a joke!

had a shuttle bus that took you directly to the train

no indoor pool, no gym, no free parking for the price & staff were not on the same page with communication of

the lady at the bar was such a sweetheart, i think her name was veronica, she continuously went above and beyond

be nice if there were a few things ready in the apartment before guests arrive- bottles of water, laundry

no laundry detergent

room did not already have laundry detergent available , i had to request detergent from the front desk but had

location of the property, the modern facilities (in-room kitchen and laundry, and gym), and friendly and genuinely

we would have liked to have a laundry detergent provided too as there was a washer/dryer in the unit

laundry facilities on premises

laundry facilities on site

onsite laundry facilities at a reasonable price

nice breakfast. beautiful pool area.

breakfast the next morning followed by the botanic

sunday, i had to do laundry

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

hotel has self-service laundry facilities

the laundry room should be better signposted on the corridors.

the beds very comfy and good wifi clean room

love the hotel but the little pool was full of 8 kids with no monitoring of the water quality, reservations at

we really enjoyed the pool - it was amazing to be able to drink cocktails and enjoy the views

very comfortable, excellent staff, well located, good gym.

i had sent ahead to the hotel, i had to proactively ask for the most basic items like water, the wifi password

the pool was smaller than i thought and quite busy with lots of kids.

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

it have facilities like gym, laundry room, restaurant, staffed

no change for the laundry room.

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

and this time, kitchen staffing chating all the time around and even taking breakfast with guests

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

clean, quiet, good location, plenty of parking.

the pancake maker was not working, the wifi went out at one point in the room and was going slow when it came

the breakfast was very good with a lot of options.

breakfast needs to be changed. i have two kids and they like to eat different everyday.

staff was so friendly and nice -the lobby and bar were so comfortable and welcoming -we really did enjoy it and

the gym was usable; if you have experience lifting weights, the gym has enough to maintain you

the bar atmosphere is really cool and the drinks are top notch

are no ice machines on the floors and you have to call room service for it, which they do very quickly

there wasn t a lot not to like. but the room service menu was really limited.

attentive and polite spa facilities and staff were excellent room spacious bathroom nice great with kids loved

person on the staff, from the valet who greeted us and took our bags, to the front desk, to room service staff

the gym equipment was well maintained and clean and there was a nice variety of machines and weights

and i have stayed in tons of hotels and in my book at this time, waldorf astoria is the best bar none

the staff, the room service, i could go on and on, but to make it short: my stay exceeded my expectations

the laundry took two days to be picked up-although inside the proper bag, the

robes in room, no mini bar or fridge, no extra pillows in room, in room coffee supplies were bad, room service

is no free wifi anywhere in the hotel (but try the coffee shop next door)

ordered room service friday for dinner due to the rain

room service was prompt

no coin laundry machines

gym a bit dreary and basic but functional none the less

good gym

room service was great, fast and friendly

staff was very helpful and accommodating of us and our pet

no laundry room

laundry

people that work there are real gems the one gentleman who was doing the laundry card recognized me and asked

the gym and fitness room was closed unfortunately, otherwise i would say 10/10.

gym needs to be fixed