pool & laundry not available

money got stuck in the guest laundry dryer and it would not work

the pool was not warm

location, free wifi.

bright parking lot lights filled the room all night and obviously bright daylight first thing in the

no quarters available for laundry

on-site laundry, kitchenette in every room.

having a kitchen was very nice

in room kitchen with a stove, microwave and full fridge, good water pressure in shower.

occupant had people knocking,punching , screaming calling the occupant name from outside at the parking lot and

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

they did say that they allow pets

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

mention of a $100 nonrefundable pet fee

the bed and pillows were comfy and the kids had a blast in the pool and whirlpool.

breakfast and staff

staff was excellent. breakfast was extensive--filling/fresh

gym was too limited.

best thing about this hotel is the breakfast buffet

breakfast was very good

kitchen only

also the blinds didn't close enough to block the lights from the parking lot

the location was great and my room had an induction stove kitchenette.

i also did not like the fact that they allow pets and i heard a barking dog all day while i was sleeping, since

nice looks and room have a kitchen.

i also liked that the wifi is fast since i need internet for my phone

the motel also offers luggage storage space, and free wifi, which made my stay even more convenient

outdated. air did not work properly. very warm sleeping. bar but no bartender.

there was people just sitting in hallways and kids for a group trip running back and forth

good breakfast

my kids really enjoyed the big pool

kids were happy, many different things to do in one place

printer not working laundry room close

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

hot tub/whirlpool was down for maintenance

large rooms, friendly staff and great hot breakfast

convenient parking

didn't notice a pool, but there were laundry facilities

there were no dishes in the kitchenette

wifi wasn't working

had a nice size kitchen so we didn t have to go out for every meal

wifi is truly awful. tops out at about 200kb/s, which is awful. you can pay for

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

comfy beds, pool and hot tub, treadmill.

hot tub, pool, free parking, in a nice remote quiet area.

section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best

girls ( granddaughters 21 and 11) are fish so first thing is the pool

best hot tub and pool ever!

got back from the funeral 10 minutes before the kitchen closed, so the bar manager nicely asked the kitchen

parking convenience location was great

the pool & hot tub were a great addition for the kids

the drinks selection at the bar in the restaurant

well presented breakfast and the laundry facilities were great

the pool was a little run down but that's really not a big deal.

room service was not early and swimming pool was cold, jacuzzi out of service

young lady preparing breakfast was awesome

the amount of space for parking was good and was in a good location out of the big city

i complained and was told to wait 2+ days because a manager was unavailable kitchenette wasn't properly stocked

breakfasts offered a large variety of food options

i wished there was plain scrambled eggs for breakfast, no biggy.

the ease of access to the major interstates. proximity to restaurants and walmart. pool area.

bed was comfortable, good wifi, good free breakfast.

strong odor of natural gas immanent from laundry room

nice laundry and vending

elavator not working laundry machine out of order

the laundry facility was $3

two different bank cards in laundry payment option for dryer

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

guest laundry did not work

laundry not working and i really needed it

laundry facilities

laundry room on premises

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

clean and nice. classy decorations. great parking. friendly staff.

very friendly and nice staff, quiet and peaceful outdoors space, ample free parking

parking

good location. good parking.

good room size. near shopping restaurants airport. free parking. comfy beds.

we were greeted with kindness, check in easy, nice atmosphere, lobby was updated, stylish, the bar was open

kitchen has all equipment

price for hotel room with full kitchen, pool, gym, and breakfast

in addition our booking was advertised as a 1 bedroom suite that separated from the kitchen area, this is not

just the right size with all required amenities like the communial laundry room to wash and dry your clothes

breakfast was nice,they have a laundry area coin operated for long stays

the location and staff were great, laundry and basketball court also a plus.

had a shuttle to station and mall, laundry, breakfast, happy hour eats, gym, pool and huge two bed 2 bath

parking comfortable beds, full kitchen with equipment, lounge area, tons of storage space on-site laundry facility

laundry on site was very convenient

had to make a reservation to be able to use the pool

i was offered a late check out

breakfast was good, very convenience and easy location for my visit purpose

they gave us a late check out then didn’t communicate that to desk staff, who then rudely called the room

they also have a guest laundry where i could wash my clothes

it was very clean and updated. the breakfast was very good.

the hotel bar wasn't open on sunday night

need more available parking

fantastic outdoor space, fantastic fitness amenities and fabulous pool

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

free parking

i checked out- lady at front desk charged me for additional pet fee, but gentlemans at previous evening didn

wifi, breakfast, staff

they even had a courtesy safety check in the parking lot

room, laundry room available, cleanness, friendly staff, morning free coffee

the facilities like laundry, gym were good

the laundry room was very high

laundry mat, dollar tree and target across street

the laundry room was easy to use with the app instead of coins

everything was great except parking

the bed was squeaky. the pet deposit was $50 which is very high.

overall the hotel and room were very clean. spacious guest room. great location and parking.

also, lady that checked us in could have pointed out we would be next to the pool

parking was a little tight on friday night.

however, room service was good, coffee was great

the facility my kids loved the pool area very nice a clean the breakfast buffet was really good loved that you

could've been cleaner, and thin walls (there was a soccer tournament that weekend and some of the kids were very

it was a great stay kids loved the pool and the breakfast was great also :)

the room service breakfast was ok

they have a laundry room for guests and a fitness center

i would have appreciated being able to buy quarters for the laundry with my debit card

don't have room service (food).

the wifi at the hotel was terrible

great location, good breakfast, easy free parking, good gym on location, clean sheets

the bed was king size and it smelled like fresh laundry

loved cocktail hour and breakfast was

was nice hot tub was down and the water wouldn t work in the gym

great pool hot tub

no negatives .. i even liked the skunk that inhabits the parking lot

laundry not working, construction in the middle of the lobby

i appreciate that towel & sheet laundry is a conservation issue but they do not even enter the room to even

a very old one, carpets look horrible, and no restaurants and laundry in the hotel

trash in parking lot,

we could not get the wifi to work on either of our two computers. the room was rather small.

parking was a bit hard around 9 pm

breakfast was excellent

its like a little apartment complex with pool and basketball court

easy to find. very friendly employee. pool was clean and refreshing.

overly crowded pool (especially considering covid right now)

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

i arrived at 10 am and asked for the free shuttle service they provided, the staff immediately said no, it

no microwave in rooms,no bar or restaurant in hotel.

gym, customer service

pet friendly

bed, laundry area - finally figured out i could get change out of the pop machine by inserting a dollar

i could do my laundry easily. the staff was also excellent.

maybe a sign saying that you can get change for laundry in pop machine

size, laundry facilities, delivery of food &/or packages to front desk

parking included, good size room, clean, and in a reasonable budget

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

parking lot cleaniness

in to the parking lot was a little confusing at night

wifi signal was a bit weak almost every, had to contact tech support to get my laptop connected

like a musty smell, they put me next to the laundry room where there was noise all the time

loud kids running the halls

as a single mom who was traveling with my nine year old, if the drunk men fighting in the parking lot was not

in the morning (i am not a morning person) you might want to note they did not appear to offer room service or

i like the place i wish the pool is bigger and the gym as well. i'll come back again

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

parking close to the door, nice lobby area, friendly, everything worked, good overall experience

it was not clear that the are not pet friendly.

breakfast was solid, self service laundry.

the only ice machine was located on a lower floor in a laundry room

clean rooms, convenient laundry facility, nice friendly staff.

the size of the room and bathroom was amazing and the kitchen was above expectations

the pool was a bit smaller than i expected.

drove 4 hours to reach this hotel, which i had booked days in advance, only to be told that my pets weren t

wifi speed was to slow and also the restroom door were not proper

breakfast choice awesome.. pleasant workers.

wifi kicked you out early the morning of checkout making it difficult to navigate gps or looking up

no pool, tiny gym. staff not the friendliest

hotel was behind on laundry and there were no bottom sheet on bed and missing wash cloths

has laundry

it does not have an exercise/weight room and laundry is very costly.

breakfast is terrible, no dishes, expensive laundry, expensive stay

breakfast is nothing, laundry expensive, no assistance with room, room not that clean, dirty towels given when

wasn't a lot of parking anyone coming back late struggled to find a parking spot

clean hotel and room wonderful staff very good breakfasts experience went beyond my

location is close to everything you need, there s plenty of parking, and even an outdoor pool

location, room size, clean bathroom, comfy bed, parking, staff service

location and quality of location. the hot breakfast is great as well.

staff friendly and helpful with solid room service

friendly room service

staff, afforable price, free breakfast, pool

very good breakfast!

chicago is reachable by car and we went there on sunday when parking was free

laundry service

having access to laundry is good too

laundry was cheapest i have ever seen

there is coin laundry on site

room spacious room good breakfast laundry area clean and all machines working friendly

we also appreciate having the laundry facilities

also, we wanted to use the on-site laundry, but the washer was not working

we appreciated the free boxes breakfasts and also being able to reserve time at the pool

close to kids attractionsrestaurants and shopping

free wifi is always a plus

the gentleman working the laundry folding towels and such also had a cigarette dangling from his mouth

furniture late at night and then it started early in the morning--i think it may be from the laundry area and

the general property could use a bit more tlc, laundry on the 3rd floor walk up

laundry needs to fix, but the front dedk agebt is vrry nicr

the staff also keep directing me to the laundry facility when i asked for clean sheets

no laundry facility

bathroom was really small. no laundry room

staff was pleasant and friendly the blackout curtains free parking and internet was

the gym feature and the continental breakfast.

staff was wonderful, helpful and we met other families at the pool and had a great time

maybe a laundry soap vending,but otherwise my staycation was great

laundry on site was useful

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

the parking lot would get all full by 9 pm

i didn't like the fact that it was only 1 type of meat for breakfast everyday...

laundry is chargeable

one about dirty laundry and needing a roll of quarters, then a man walked in after me, however he had been

laundry room

a staff member who appeared to be from the laundry department walked by, and when i asked where the receptionist

i stayed a month & the laundry facility came in handy

only thing i did not like is the fact that the hot tub in the pool area was closed

on site restaurant closed sunday/ monday. so. no room service. indoor pool is not heated.

value, lighted visible parking, cleanliness, staff courteous and professional, breakfast very good with excellent

the drinks at the bar were over priced and the hot tub was not running

only thing i didn t like about it was the pool and hot tub were shut down which we knew ahead of time

location, laundry room, the size of the room

there is a gym and laundry room available to guests, which is nice

laundry was clean, hallways did not smell weird(like other places) and was also very clean

you need cozy staff is absolutely wonderful free coffee downstairs sometimes snacks workout room laundry we love

staff & attentive staff, clean laundry & workout room, updated appliances in the room

pool n

free parking; nice bed; clean lobby & pool area

clean room and around nice clean pool.good breakfast and very helpful customer service.

pool was dirty the morning after

no wifi

the pool was small, a fire pit outside would be nice, no hot tub, bar closed early.

the man that was tending the bar in the evening was very unprofessional; he was so

there was no free breakfast no room service

the bathroom floor also pooled water when using the shower

was taking forever to come up and down, room carpet smells bad, didn t get room service next day

my room was by the laundry room and i could hear it all evening.

i know covid is going on so it kinda sucked the bar area was closed.

i loved the location. how polite the staff was the breakfast, pool. very comfortable

friendly front staff -great pool

lounge was terrible. the actual bar was just a shelf. pool was old. no hot tub.

to pick up my laundry room whilst large was a little tired room key stopped working twice during

my room smelled like wet laundry

and what happened to room service

only major disappointment for us was how early room service closed up for the night

alerting out of town travelers that if you don't stay 3 days there's no room service.

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

dirty laundry room with clothes scattered all over

the gym and pool are useless and just there as an idea to lure people in

location, breakfast, beds

would be nice to relax in the jacuzzi besides the pool

he enjoyed the pool with other kids

i wish the kitchenette area had more silverware but that isn t a big concern

the sofa bed needs to be changed bad mattress, lighting in the kitchen was dim

pool area was clean and had clean towels

comfortable bed plenty of parking clean bathroom that s all

setup i bet it s really great in the summer with that courtyard and pool right by it i ll be back for my

would be nice to have an airport shuttle

had to pay for high speed internet(logging onto wifi) which was so slow i couldn t even use it

absolutely no parking spaces available for paying guests.

would of like a spot for families to enjoy themselves and kids could play with such a large venue it's possible

room service after 10 and no glassware

the pool was too cold.

nice hotel, gym , pool , cleaning staff,

we specifically requested a pulled away bed for our two kids since our babysitter sintuation has changed

the laundry facility and the non working hot tub

good location and free parking.

the pool was cold as well my 1 year old only lasted 10-15 minutes before crying to get out

bartender made special accommodations for me after the bar was supposed to be closed

the room service plates tended to stay out for an excessive time

there is no guest laundry

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

under construction, no breakfast pool or laundry facilities

the room was also near the laundry with very high humidity

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

the laundry facilities were clean & the beds were comfortable

the hotel that is in downtown magnificent mile the parking garage is outrageously priced

the room was very clean and the pool was nice

parking was a bit expensive

the hot tub was relaxing and the pool was nice

the bar and restaurant closed for construction

the breakfast in room service

lounge and bar area

even though the pool and fitness center were closed (we weren't going to use them anyways) we appreciated that

after the kids went to bed the drunk parents took the

the parking lot is not in great condition.

very clean and comfortable beds. the breakfast was extra tasty.

no additional linen and it takes 2 hrs for room service

paying for each individual pet.

everything here was quiet, professional, clean, and all i needed. breakfast was great.

we didn t use the pool but it looked very nice

the pool temperature was cold & you could easily hear people talking/walking in adjacent rooms.

the room was a decent price and there was ample parking around the sides and back of the property

walls thin heard kids in hall...very noisy also the lack of selection in the snack room

the lobby / bar area was inviting with a pool table and board games

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

breakfast wasn't so grand with a lot of variety

did not have breakfast, i had to rush to the airport

we also parked our car there for long term parking, that was very convenient and affordable

i know some things might get overlooked (especially when doing bulk loads of laundry) but that was the only

laundry hours were only until 8pm, we could have used another hour or so.

pet friendly!

the wifi! signal was weak, if at all.

super clean from the parking lot to the lobby to the room

parking lot was too far from door

allowed pets, the room was clean and open and very comfy for my family with two kids and a small dog

greasy ring) and lots of towels, but for me, just a few degrees

we were able to eat in the adjoining bar and the food and service was good but there was no heat in the hotel

gym, pool, location easy to get around

amenities (laundry), needs to be more welcoming

wifi worked adequately

also the wifi needs to be updated

wifi connection kept dropping.

very secure. clean uncluttered room wifi worked great.

was very helpful and very friendly we loved the breakfast well stocked and replenished the lady working the

great pool, clean rooms, nice staff!

tiny pool

the kindness and helpfulness of staff and great breakfast!

small pool area

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

room service

with hot water and free toiletries, restaurants/cafes onsite, a fitness center and/or a swimming pool

it's fine but if you have little kids, it's a trek

i love the pool they had! i also love the overall cleanliness and friendly atmosphere

by parking fee in an area where parking is not a premium

the swimming pool was amazing

plenty of free parking

the indoor pool was a welcome relief for the kids

quite very clean and relaxing in the pool

the cleanliness of the rooms around the area so is the laundry room

laundry room and vending machines on premises but there s hours of operation

slim provides good customer service, and a pleasant staff member, and the housekeeping and laundry staff were

laundry room door needed a key to enter, unlike the hotel in hoffman estates, which doesn't have a

vending machines, no laundry, coffee in lobby is terrible, beds are very stiff and bathroom is tiny

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

the kitchen is useful

great deal on long term parking as well

wifi is a nightmare, constantly dropping service

sign in the parking lot that the hotel is not responsible if your car is vandalized or broken into

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

we were near the laundry room which we had to close the door since it was so dirty

laundry facility could use a little work

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

stayed for 2 nights but there was no trash bags or laundry bags available for me to throw my trash which lead

my kids found old french fries behind the end table.

best breakfast buffet. great location. clean.

was very helpful that we were allowed to take out our breakfast

service from the person that booked us in was excellent as was was the breakfast

breakfast was excellent as were the accommodations

everything was within walking distance and having a laundry on the premises was super helpful as well

staff was great and breakfast was good but would like to see some bacon and biscuits. but good

seemed to be a lot of parking space for diamond(?) members that weren't used

pool. 3 am breakfast bag. coooooomfy bed. quiet.

pool was nice and warm room was clean beds were comfy breakfast was very tasty

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

breakfast was lacking for a hotel in this price range,

the wifi, even the subscription wifi, was terrible

pet friendly, has a large pet area outside

i was pre-warned that breakfast was grab-n-go, so my expectations matched what was available

tiny swimming pool and gym my bed sag in the middle. the hotel is old even the color.

also, the main reason we booked was because it had a pool for the kids

virginia went out of her way during this wild snowstorm to find my coat in the parking lot

they took out the hot tub and the pool was small.

only 2 miles from a wonderful cocktail bar

one staff even did his own laundry while cooking himself a meal in the room by the front desk

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

the laundry machine didn't function very well.

entire hotel need new mattresses they are really in bad shape there wifi doesn't in the room

early check in was possible

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

parking lot area is a bit rough and traffic but your on a main intersection.

and bar would have been better

the atmosphere was nice. the kids liked the pool and the gym

cleanliness. room comfort. indoor pool. restaurant.

clerks was polite and everything was clean beds was comfortable i also like how the parking was set

woman at the pool was playing loud obscene and inappropriate music

the additional bar restaurant area was great. would have been nice to have a hot tub.

pool was amazing!!! clean n warm!!! my kids enjoyed it very much and gym was nice n super clean!

had a problem with the security coming to my door messing my with my kids i was pretty upset she told me it was

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

the pool was closed.

pool is a saltwater pool, which was a pleasant surprise

wonderful big pool! super friendly staff! yummy breakfast !!! perfect place to stay with kiddos.

the kids were looking forward to the pool

they had laundry.

broken& heat not on when i entered room also when i used laundry same box of empty pizza was on a non working

laundry worked w cleaning lady to clean room

had a microwave in the first floor and a laundry area

units, discounts available, family rooms, wifi for a fee, outdoor pool with handicap chair lift, laundry and

no laundry .tv service is slow.

everything except no laundry for guest ! that s extremely hard when staying a week or more

please also be reminded there is no laundry in the hotel

no guest laundry room

restaurant and bar nice

i was disappointed with the laundry facilities. the washing machine and dryer were old .

ac worked really well, they had a little store and laundry microwave fridge, quiet, nice area, and the hallway

pool was outdoor couldn't connect to wifi

close to the show i went to the selection of the breakfast was good the room was clean and the staff was

the wifi was extremely slow and wasn't really working most of the time.

couldn't give me quarters for laundry when had washer/dryers also had a pool was closed and booked because of

easy check in. laundry on site.

grab and go breakfast was served in the morning would definitely recommend and return

did not use pool, but it was heated and looked very clean

very nice hotel. great pool

the wifi didn t work right there was no garbage can in the bathroom

no plastic bag for laundry

they have a coin laundry we found great after road

so much going for it as an airport hotel: price; free airport shuttle; basic but free breakfast; laundry; clean

size room, the laundry was a bonus

laundry in the room that was supposed to clean was dirty n had hair on it we asked for more and was

no shuttle to o'hare.

free wifi and breakfast made this hotel the best price around the airport and the free shuttle was fantastic

the shuttle to the airport was very reliable and came to and from frequently

one thing that caught me off guard was that the shuttle was running not even each an hour and i had to take uber

convenient for airport shuttle bus to airport not much else around the actual hotel though

there is an indoors swimming pool and breakfast is included in stay

front desk clerk was rude, the pool was ice cold, the room was musty smelling, the breakfast buffet had only

pool was cold

pool couldn t be used

there was no breakfast available nor the pool, the rooms need more outlets.

main entrance is very narrow and through the laundry place

no laundry facilities.

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

no laundry room

laundry would be nice.

laundry

lack of laundry items available for vending.

great kitchen and laundry.

the laundry room and it was quiet

laundry room, and dishwashers in the room with oven in kitchen

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

there is laundry room for the guests

it is nice having a laundry facility there, but there were only 2 washers available

laundry facilities were convenient

i like that there was a full kitchen comfortable beds and space for everyone to be comfortable

the breakfast could have been better

the full kitchen was well equipped allowing me to maintain a healthy diet.

laundry room

the laundry and ice were close but laundry always out of order

laundry is also available with purchase of detergent there

location and the fact it had laundry

there is a laundry room on the grounds and restaurants and shopping malls everywhere

they never offered me breakfast and they never mentioned it to me

a special thank you to orlando, our shuttle driver and all the reception and bar staff who were really helpful

wasn't working for room service or any other service we reported that

i love it all breakfast and i was able to relax.

no complimentary breakfast available

kudos and thanks for having laundry on site

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

lack of laundry units on site

hotel had laundry facilities

could use two laundry machines. ty for great stay

staff offered to give me quarters at the front desk for my laundry

the breakfast was good. warm and fresh. area was clean.

the pool was clean and my kids had a great time

bed very comfortable. breakfast was great. friendly staff.

i liked there was a fitness center and pool as well