front des was sparsely manned and there was no breakfast on sunday morning, that i had expected

no breakfast, even though it said was included. there was no breakfast offered

more food options for breakfast.

limited breakfast choices

there was no breakfast available. ud83dude22

and bar would have been better

the pool area

the atmosphere was nice. the kids liked the pool and the gym

pool and hot tub water are checked daily and pool area is always clean

nice lobby and bar and very comfortable bed. quiet and used the workout room and hot tub

pool need towels

one particularly disturbing aspect was the loud ac duct running above the kitchenette

rejected not to serve them ,and they even did not flinch to serve even though there are little kids in the

the pool was closed.

had a spill in it, kitchen area smelled like popcorn, and there was a slight gnat issue in the

accommodated our request for late check

the swimming pool water it's cold!!

size of the pool was good

the most i enjoyed was the comfort of the bed and their breakfast variety every morning

the location was great! the breakfast was good, my kids loved it.

hot tub, pool, free parking, in a nice remote quiet area.

plenty of parking. very clean property. landscape is very nice.

girls ( granddaughters 21 and 11) are fish so first thing is the pool (+)hot breakfast and pool access area (+)room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff (-)to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age of 9 in (+)comfy beds, pool and hot tub, treadmill. (-)section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best (-)the pool was a bit questionable. the rooms need remodeling. (+)hot tub, pool, free parking, in a nice remote quiet area. (-)cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

pool was good

the pool, there's no privacy.

the curtains in my room were filthy and so was bed skirt, and the gym should not be listed as a gym

good price, had a pool and located where i was visiting.

breakfast was okay.

ol and hot tub) is very convenient to use 7 days a week and both are really good to

location, price, pool & jacuzzi available, and hot breakfast every morning!!!

guests that checked in friday night were loud and let there kids run up and down the halls til all hours of the night

parking lot, plenty of space

staff friendly and helpful with solid room service

good breakfast

didn't like that we had to leave out of the hotel and walk over to the pool, and spa facility, if there had of been bad weather we would have gotten exposed to the

no room service from main restaurant

to home, golf course is a deal, pool, bowling, bars all on site

the spa was amazing the staff was kind and knowledgeable

nice, clean hotel, with swimming pool and gym for a relaxing time.

amazing customer service thank you for accommodating early check in

my kids loved the pool and we had a good stay

wifi was poor and restricted

very clean room, comfortable bed, great breakfast. enjoyed jacuzzi and swimming pool at night.

bed, cleanliness, pool, gym, breakfast… basically everything about our stay

many unsupervised kids making noise in halls and stomping on ceilings

room was clean, bed was very comfortable, staff was nice, pool was open

the kids didn't like the bathroom door as it didn't feel very private

the free shuttle from on to the airport was cherry on top

shuttle ran too late to catch our flight so we had to rent a car

was no shuttle service from o'hare but the hotel does have a relationship with american taxi at a flat

they provided a crib and a first floor family room near the pool for us

setup i bet it’s really great in the summer with that courtyard and pool right by it i’ll be back for my birthday in the summer for

the fitness room was perfect!

loved the bar at the hotel, liked the pool,liked room service option

the pool was open in timed slots but because there were so few guests we had it for hours all to

a lovely view across the lake , a very welcoming lobby area with modern stylish furnishings , bar and grill is very good with good choice of wines

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the early check in

pool was open had amazing time with my family of

room service meals available

breakfast was great

loved this place , great breakfast, cheap prices

everything is good, but breakfast is room for improvement

staff was great but never told us til checkout we had room service

the kids liked the pool alot

nice breakfast included

pool under renovation at the time.

swimming pool water is warm in winter and also interior air conditioner always heating

my kids loved the breakfast and the front desk attendants were very nice!

i had to take my luggege by my self because of the fact that the belboy is the shuttle bus driver so

kids were prank calling and checking it

kids loved the pool and gym area

the new woman working at the bar was great at her job

the price, the pools, restaurants, saunas

kids ran the halls till 11 pm. noisy.

pool. quiet

shower had good pressure, lots of hot water, a free-flowing drain, a handy grab bar and shampoo & conditioner dispensers (would be nice if they would also add one for body wash)

sleep because of wild kids running doen halls unattended

facility is clean with small fitness room but nice pool

strong odor of natural gas immanent from laundry room

the laundry facility was $3

nice laundry and vending

early check in, clean room, pleasant staff, lowest rate in the area

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

it was next door to a sports bar and the location was good for us.

parking was least favorable experience during our stay, but located in busy area which houses an

parking was difficult.

the only complaint was the loud music coming from the bar next door after 9:00 p.m.

young lady preparing breakfast was awesome

the gym wasn't useful.

the gym

great breakfast and location

location, value, comfort and a decent breakfast. no complaints.

nice, clean and quiet hotel and they offer a good hot breakfast as well

the gym is fine, and breakfast area enjoyable with really nice staff

room service was great.

nice size rooms. good gym and pool area. staff very friendly and accommodating

we stayed three night and they didn t provide room service and the ran out of towels

tub had grab bar but not really an accessible room

i traveled with teenagers and they really enjoyed the pool and the safety of the hotel

the pool and whirlpool were clean and comfortable

nice room very clean. the pool was nice also oh and the breakfast was outstanding

the pool was nice and the outside patio

room was nice, staff was friendly, pool was warm... location was perfect for us...

had a problem with the security coming to my door messing my with my kids i was pretty upset she told me it was 4 to a room and i told her only 3 were staying a night

pool was amazing!!! clean n warm!!! my kids enjoyed it very much and gym was nice n super clean!

of the photos the hotel has on their website shows a breakfast tray in the room as if they offer room service for breakfast which they do not

pool, restaurant, business center, comfy beds.

perfect location. pool was big and warm. plenty of parking

shuttle to airport and full hot breakfast

staff wonderful & their breakfast great, unusual too see.

kids running back and forth all night not very. clean old hot tub jets didn’t work

it also offered an airport shuttle and free parking

shuttle at 5:30 am, complete hot breakfast at 5 am, friendly daytime receptionist and driver,

getting their shuttle was a mess, took 1hr before it arrived and doesn't start early enough to take early flights

availability of a late check out to 1 pm

it was the perfect solution, and the fact that there was a kids' menu at all was not clearly indicated on their website

big gap under room door, more than an inch, room service a little pricey,

nice to be able to walk to flight in morning with kids

room service was wonderful and staff were very helpful and nice

gym facilities were pretty bad

shuttle took a while. gym needed a tad more equipment. free weights woulda been helpful.

room service was reasonably priced

everything & bar & restaurant ud83dude0b

staff was very helpful, and the gym facilities were sufficient for a run

litter in the parking lot, on the lawn, and around the building was a detraction

parking was free which was a huge bonus

hot tub was working and the pool was open

airport shuttle bus is available, coffee/tea available anytime in the lobby, decent pool and gym, free parking, great breakfast with decent variation

airport shuttle. nice driver

shuttle was very helpful as they even arranged for me out off thir operating hours

room was a good size and they gave us a free early check in this hotel offers a free airport

airport shuttle they have too post online how it work and explain the shuttle available only on call me and

close to ohare, the free shuttle.

came with my wife and 2 kids

please improve breakfast otherwise everything is great

different from ad, gym is 1 equipment, breakfast is instant coffee and cereal, linen is

service and a hot breakfast

i was traveling with 2 sleepy kids

free shuttle to & from o’hare

loved the full kitchenette i didnt have to good out to get food at restaurant and spend more money

room and laundry

away from hominess, free business center and laundry facilities and in room laundry basket, limited food cupboard items chargeable to the room,

location to airport and the fact that they have shuttle service

there is no room service or breakfast included with the room.

it has a very nice lobby and a awesome pool that is 9ft deep.

their website, it says that the gym is open 24hrs

only think that i was disappointed in was there was no free wifi for leisure guests

oken cupboard door on the towel bin), some

the kitchenet was a great addition

the room was very nice. the breakfast bar was great!

kitchen dvds players, free laundry

everything was great from the warm welcome to the breakfast everything was fantastic

mismanaged parking, some parking spots were blocked by a truck and a fancy car making others park in street

also, there was plenty of parking and the staff was very helpful

wasn't much of an outdoor walking area--it's sort of in the middle of a bunch of parking lots and shopping centers--but it was perfect for my purposes

very clean, great breakfast, convenient parking.

breakfast is always hot and ready, staff is always friendly and helpful and the location is perfect

room and bathroom overall clean hotel great location decent to go breakfast a lot of parking

location bar and bartender was nice

the dining room and bar area was extremely nice

also ordered room service and wasn't told i had to pay with cash until food arrived

shuttle is limited and wasteful

advertised room service which i needed as i am in down for an appt related to a back

the facility's bar and snack shops still closed but this is a great spot for a business traveler

small bar inside

where on their website did it mention their evening bar and food service was going to be out of order do to the season being slow

restaurant/bar

clean, large rooms, decent breakfast, staff, complimentary roundtrip airport shuttle

would be nice if you still had the open breakfast in the morning but i know it can't be helped right

never gotten in the pool for no other reason than just not staying long enough

free shuttle upgraded movie and tv selection hottub and heated pool

i did not like the pool area right in the front of the hotel.

amenities - pool, really nice fitness center, large market in the hotel, restaurant, refrigerator in the room

i wish the pool could have stayed open longer

location, breakfast menu.c

location and i've stayed there before. free breakfast buffet.

it was hard to find a parking space.

horrible room service

this location was quiet and the breakfast was great

breakfast and parking and wifi

the machines in the gym could be updated

room service only after 3

but an overpriced spa was offered

had spoke to someone at the front desk about a late check out and had confirmed the time

it was date night for me and hubby kids free

ordered coffee room service 6am didn't show up till after 7am

limited access to room service for breakfast requiring 24-hour notification.

room, location, early check in , comfortable room.

breakfast coffee area small but great selection

breakfast was good

kids loved the pool

the pool was closed and no good breakfast

it also features a small gym, and breakfast is available on-site

restaurant and bar nice

and the weekend breakfast at the hotel bar was delicious

paid $25 more for this hotel because it was supposed to be a casino hotel

no guest laundry room

that the bar and restaurant attached to the facility closed at 10pm

guess the only thing that was an issue was the pool it was super hot in there and when we got to are room we had a rash was very itchy so we

the rooms are nice. there is a gym.

very clean, quiet and the pool

it seemed pretty small for the size and the shuttle/valet parking was in the spaces closest to the door

too many kids

room, staff, & bar lounge was great

also went to the bar

closed no food bo bar no pool no fitness center and price for room very high if you dont offer the same amenities and services the

on the sides, people were stripping and drinking liquor from a bottle in the hot tub, screening kids in the pool deliberately splashing everyone in the face and the parents did nothing, i do not

no free breakfast due to covid but they did have juice and coffee

very convenient and the breakfast was delicious.

breakfast was decent

have a mini fitness room, which is good enough for morning exercise

the price, the free parking, the great breakfast, the clean room

dining area for the breakfast was nice and clean

friendly staff and nice pool area

the bed was perfect firmness& the room layout was well thought out& spacious kitchen for a hotel room

the pool area was clean and not packed

breakfast was great

fish, pizza, chip, burgers were good in the bar area

additionally, your website advertises a gym, which was not functional or open while we were staying

size of the room, the staff was pleasant bar and restaurant available on property, didn’t have to leave hotel, to get a meal

restaurant and bar on site .

location and gym was nice

h oh t tub and pool

the pool had too much chlorine and it hurt our kids eyes after a few minutes and the pool is small

we used the pool

breakfast was good except the sausage. from our clean room service was good.

open snack bar .

guest room layout with a separate master bedroom and a nice living area and kitchen.

breakfast and staff

pool staff and full kitchen

pool and free breakfast

free breakfast. nice clean room. indoor pool and jacuzzi. wonderfull hotel staff.

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

enjoyed the omelet station and bar serving food.

the breakfast was awesome! devin the bartender was very friendly and the gym was great.

clean rooms, a nice pool, and a gym

swimming pool. free breakfast. and awesome customer service

that the pool wasn’t heated or that the powered blinds didn’t work

had a shuttle bus that took you directly to the train

9) shared a wall with the hotels gym

loved the way the hotel has a romantic ambiance throughout it the bar area was nice and busy but not too much of a rowdy crowd

and being awakened very early in the morning because of people working out in the gym,never put anyone in the rooms next to the gym it was unpleasant had to change rooms

shuttle to/from o'hare

only downside was in the morning the parking lot was a bit slippery even though it was coated with salt

breakfast was great and the bar was too

room service prompt, friendly and food was delicious and beautifully presented

beds and pillows, great shower, quiet, great jazz in the bar, nice community feel, able to dine in bar listening to live jazz

room service was available for everything including drinks and breakfast

when i called front desk for room service i had to use my cell phone or walk downstairs

room service didn't wait for response or announce themselves before opening the door

love comfort suites breakfast is always amazing. this is the only hotel id stay at..

everything, great price, located next to food and shops, restaurant and bar on location.

it have facilities like gym, laundry room, restaurant, staffed

now, they ask that reserve pool time for you and your guests

no shuttle to o'hare.

convenient for airport shuttle bus to airport not much else around the actual hotel though

the staff were very accommodating. my 2 year old loved the pool.

since it was being renovated, the pool was closed. but we knew that prior to booking

it was kids and dog friendly as well

the gym and pool were some of the best i've come across outside of a resort. i'll be back!

the spa and pool was a plus

the gym not being 24hours

the kids got in and then right out shivering, so that was disappointing for an indoor pool

didn't care full the pool be closed.

so pretty boring while in the room with no tv and kids were bored

they have a shuttle that will pick you up and take you to the airport.

that u have to reserve pool due to covid me an grandkids had great time respectable place to

pool was cloudy looking

everything was great. breakfast, bed was was comfortable.

gym room was decent, but could be improved

we stayed for 2 days and room service never showed up even after requesting

it is in a good location and has a gym and pool nice

a lot of out of service in the hotel. the gym, 2 elevators and a door

staff was very helpful and allowed us an early check in/out

nice hotel. great bar in the center of the building. bartender was polite and kind!

and lobby was very beautiful design and i liked it ud83dudc4dud83cudffc i also enjoyed the gym and it was clean, sophisticated and completely

have a travel

easy location to the airport and shopping. great size room and gym. pleasant setting.

there is a gym! it’s near to the airport.

there's a place to print out your boarding pass, and a 24-hour shuttle

provide a shuttle bus from the hotel to o'hare airport per 30 mins, it is really convenient

walking distance from the airport (with no bags of course) but the shuttle service is perfect running 24 hours a day

operated laundry

the shuttles and fee parking are exceptional. nice gym and pool.

nice pool size for kids to enjoy. prompt response from room service.

very clean, good value, allowed me to early check in, good service.

in the morning you get an impression of a family hotel with kids running around

convenient location, nice clean room, free shuttle

liked it had free parking and close to shopping in the same

breakfast, good staff but far from everything, but shuttle to airport available clean,but no room

fitness equipment did not work

breakfast was great

room service

i love that there is free breakfast every morning

nice room with big breakfast

i would have liked a swimming pool

they advertise the gym in the hotel, but in fact, that is one small room, with just a few things to do very pure

breakfast was hot and had variety. hotel is close to major highways.

the pool and hot tub were just perfect, room and bathroom very clean and food excellent

big enough for me to bring my 4 grandkids

pool is too cold!

the water on the pool is too cool

best hot tub and pool ever!

breakfast was amazing, room quality was way better then i was expecting and parking was good for

on site restaurant and coffee bar are very

we made use of the small gym and had a decent breakfast

need more area to sit for breakfast

no shuttle to arena during cold months.

it has a cool factor, nice rooms and bathrooms. breakfast is great too.

the pool and the room was very cold

that we don’t like but maybe to improve the heater in the pool, in the website says all year round so we expect a heated pool and it was warm

very friendly staff and kids loved the pool.

indoor pool is a plus and close to airport even better

lack of laundry units on site

hotel had laundry facilities

the breakfast could have been better and our mini fridge didn't work

this is based on facility condition, peaceful rest and breakfast food options

updated lobby furniture, clean , updated rooms, breakfast

the shuttle drivers drive crazy! lol

airport shuttle, toiletries provided, good customer service, nice rooms

the room service not staying open late enough, especially on a saturday night.

gym was phenomenal, very well-equipped and open 24/7 which was perfect for jet lag

the shuttle drivers, i can't express my appreciation enough

restaurant and gym area under construction

did not like fitness room had no cell service or wifi, too many kids in hot tub unsupervised .

pee and has visible throw up on the side of the toilet, the staff were impatient, i asked for room service, towels and sheets and no one came until i called down 3 times from my cell phone, the

the bar staff was great and it was an overall peaceful retreat.

no room service

well to no fault of there own but because of covid the bar was not open

just that the bar wasn't open lol

hotel food and bar service very

the service was excellent, the bar poured good drinks and the room was immaculate

onsite bar and dining was closed due to covid.

friendly staff and free hot breakfast!!

great hotel .. wonderful breakfast

easy checkin and breakfast

breakfast shower

breakfast was excellent the staff was very friendly and accommodating

bedroom was good, nice breakfast

airport shuttle, nice gymn.

decent selection of breakfast and also good amenities including pools and the gym that we haven't got a chance to enjoy

shuttle to terminal 5

room and gym area were modern and updated. staff was well trained and helpful.

breakfast was cold

large rooms, friendly staff and great hot breakfast

it's newly renovated and the breakfast was great.

nice little pool for those who want one

they had a nice, hot breakfast

also my main reason for coming there was so my kids can have something to do (pool) but it was closed

food room service

shuttle bus runs at top and bottom of the hour

very close to the airport; really quiet room; good air shuttle; great steakhouse downstairs;

booked at this location mainly because of the fact that my kids wanted to get in so swimming in our free time

also one of the best breakfast services out there

new. friendly staff. shuttles to hotel made that easy for us!

nice facilities, cleanliness, very good service, nice gym, and great complimentary breakfast

the gym was lacking in equipment

i did not check the gym or pool though

the communication around the hotel shuttle.

need larger pool w hot tub; broken handle on dresser

the pool area was clean

we thought the pool might have been open

great breakfast

restaurant and bar have excellent staffing and service

you can text their staff for service such as room service , housekeeping , checkout etc and it was clean beyond belief

room service was quick and the food was delicious

room service was fast and food was delicious!

to blue line, free shuttle to/from airport

wifi was also much faster than expected

on the last night we did not receive room service

allowed pets, the room was clean and open and very comfy for my family with two kids and a small dog

spacious room/suite that was nice and clean. ample free parking available.

the pool area was very clean and very safe expecially for younger children

the outdoor pool and patio and the friendly staff.

beautiful, convenient, great pool, wonderful staff, lovely room, good parking

my kids loved the snack bar and free cookies

spacious room, very clean, modern. breakfast was included.

no free breakfast

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

wed night food, good breakfast

good breakfast, comfortable bed and spacious room

didn’t make it down for breakfast but friends enjoyed it. my room was exceptional

breakfast was chefs kiss

the rooms, pool.

i loved and my kids loved it.we love the breakfast ud83dude0b. we come back again and again

pool area was amazing

wasn't working for room service or any other service we reported that

breakfast buffet

there was a shuttle

clean and comfortable room. shuttle to the airport.

breakfast included, pool area, walking distance to allstate arena, staff were very friendly, comfortable bed

great spacious room with kitchen

breakfast options could have been better

real concern would be room service osnt that thorough before check in since things were found under the beds and

little expensive especially when all the taxes and fees added on a few more selections for room

free shuttle to airport and late check out

24 hour free airport shuttle, friendly and helpful staff, great location, clean rooms

24/7 gym was well equipped and the snack store downstairs was very practical for an early wake-up/flight

attentive waitstaff at restaurants and bars, hampered by unclear seating protocol and kids at a bar

clean, friendly, great location, great pool

the view is beautiful, with nice pool and gym facilities

i love the park outside the room for the kids. the pool area and the fire pit.

room is clean and spacious. parking is just outside the building. lobby is opened and nice.

also there was no room service

to wash and $2 to dry)

requested at booking for room on top floor and early check in, received an email a week or so before arriving with confirmation of my requests

they also have a laundry area with 2 washer and dryers

shuttle service is great, and the breakfast was very good

waitress at the bar was super rude and loud to my husband

good continental breakfast'perfect for kick starting a day of flying

convenient location with dining options nearby and an airport shuttle.

updated, clean, friendly staff and wonderful breakfast.

nice little gym and pool