breakfast and staff

the kitchen having an oven

guest room layout with a separate master bedroom and a nice living area and kitchen.

birthday party with kitchen facility

room was clean ,comfortable, kitchenette was perfect

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

it's newly renovated and the breakfast was great.

under construction, no gym or pool

they have a gym, breakfast and clean room, that's all what i need

24 hrs, business center internet access 24hr, pool & patio, laundry room for your convenience, gym

could only go one way when you pulled out of the parking lot. had to u turn to go opposite way.

the water on the pool is too cool

pool area was clean

best hot tub and pool ever!

pool is nice and the rooms are great

fitness center, pool and spa were top notch

convient access to car and late check out

easy checkin and breakfast

very clean, friendly staff, quiet, nice pool, spacious rooms, nice breakfast, safe feeling.

breakfast was excellent the staff was very friendly and accommodating

great hotel .. wonderful breakfast

they have a small swimming pool and decent fitness area

breakfast was good good coffee and nice people.

the fitness center and pool are small but it's a bonus to even have either let alone both

outdate, extremely slow wifi, impossible to work.

everything is good, but breakfast is room for improvement

girls ( granddaughters 21 and 11) are fish so first thing is the pool (+)hot breakfast and pool access area (+)room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff (-)to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age of 9 in (+)comfy beds, pool and hot tub, treadmill. (-)section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best (-)the pool was a bit questionable. the rooms need remodeling. (+)hot tub, pool, free parking, in a nice remote quiet area. (-)cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

hot tub, pool, free parking, in a nice remote quiet area.

plenty of parking. very clean property. landscape is very nice.

bathtub and shower needs updating, and the pool hot tub was very dirty

didn't like that we had to leave out of the hotel and walk over to the pool, and spa facility, if there had of been bad weather we would have gotten exposed to the

the spa was amazing the staff was kind and knowledgeable

my toilet in the first room i was in over flowed and me and my kids had to switch rooms at 2am because there was no staff on duty to fix the problem

breakfast was really good

the location was great! the breakfast was good, my kids loved it.

was so amazing from the staff the hotel the pool area and being able to let my little ones and their cuzin have an amazing great

breakfast was great. pool and fitness area clean location was great

accommodated our request for late check

i walked at the track at the park and even ate my breakfast out there one morning

good breakfast. gym. clean.

kids running down the hall screaming earlier but again not the fault of the hotel, more the people

my beginner-swim kids had a great time using the pool (but see below)

chicago is reachable by car and we went there on sunday when parking was free

the pool area was very clean and the hot tub was wonderful

loved that there was breakfast everyday for the kids and they loved the pool and the free popcorn and also the other family we where there with they got us rooms right

nice pool

breakfast was okay.

breakfast was a great start the next morning

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

hotel has the same type of breakfast, gets boring after a while especially when staying for an extended amount of time

work out center was empty as well i had the gym to myself

breakfast was well stocked

and comfortable room and well maintained facilities, reception staff was very helpful, plenty of parking

the staff from the desk to house keeping as well as breakfast staff went above and beyond to make our stay as best as they could

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

early check in, clean room, pleasant staff, lowest rate in the area

elavator not working laundry machine out of order

two different bank cards in laundry payment option for dryer

strong odor of natural gas immanent from laundry room

also, the pool is

i also didn t like how we couldn t use the shuttle from and to the airport because it wasn t running

no room service and it even advised that it could available ion request

hotel was clean and we were there on a dance convention weekend which is about of little kids and a lot of mess

the new woman working at the bar was great at her job

breakfast was wonderful

wish there was a hot tub but the pool was great and actually very warm.

the pool was great for the kids

that the pool gave my kids a rash maybe too much chlorine not sure

swimming pool was available on a reservation basis which worked well

pool was amazing!!! clean n warm!!! my kids enjoyed it very much and gym was nice n super clean!

pool and room

that breakfast was cold cold

perfect location. pool was big and warm. plenty of parking

the additional bar restaurant area was great. would have been nice to have a hot tub.

clean, overall. rooms were clean and gym was nice.

the room was very clean and the pool was nice

pool was open, hot tube was closed

- near lots of shopping and restaurants but also plenty to do inside like the nice breakfast and pool we ran across the staff several times in our stay and they were all super pleasant

pool and gym look simple but functional

hotel offers free breakfast in the morning and there was only coffee and tea available

did not have breakfast, i had to rush to the airport

more food options for breakfast.

charged a pet fee for a pet i didn't have. expensive for a hotel tht was so run down.

front des was sparsely manned and there was no breakfast on sunday morning, that i had expected

the pool was open in timed slots but because there were so few guests we had it for hours all to

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the early check in

relaxing, peaceful, has swimming pool and fitness center

loved the bar at the hotel, liked the pool,liked room service option

everything except no hot tub but there is a pool.

we enjoyed the pool and the free breakfast.

staff was friendly and accommodated our late check out

great pool, clean rooms, nice staff!

room, the friendliness of the staff, especially the manager & the good location of the hotel, the breakfast was also one of the best ones that i have had at a holiday inn express

was close to our business site and it had everything that we like including a gym and a pool and breakfast

setup i bet it’s really great in the summer with that courtyard and pool right by it i’ll be back for my birthday in the summer for

courtyard, fitness center, bed, balcony

was no shuttle service from o'hare but the hotel does have a relationship with american taxi at a flat

no free breakfast. no shuttle to airport.

one of the shuttle drivers was texting while driving with 7 people in the car

room were quiet without kids running around at night

pool open early and close late, free wifi, free breakfast.

it was a great stay kids loved the pool and the breakfast was great also :)

could've been cleaner, and thin walls (there was a soccer tournament that weekend and some of the kids were very noisy)

pee and has visible throw up on the side of the toilet, the staff were impatient, i asked for room service, towels and sheets and no one came until i called down 3 times from my cell phone, the

breakfast available for purchase and nice bar for evening night cap

breakfast was good and room was very nice

everything was nice and clean and the bar and bartenders was amazing if your looking for comfort, fun, cleanliness and a welcoming

clean. had a pool and gym.

thought there was breakfast - i guess i misread

free breakfast, convenience to woodfield mall

breakfast was great

rooms were nice and clean they had a pool it was being serviced due to covid and they had scheduled times and it was really nice the way

swimming pool breakfast

i was offered a late check out

they accommodated me with a much needed early check in! great staff!

the atmosphere was nice. the kids liked the pool and the gym

hotel with gym and outdoor pool (seasonal)

kids running on the floors all day and night keys not working to room poor lighting in th

we love the pool it was so nice and clean and the hot tub was so relaxing

breakfast was very good. my stay was perfect.

kitchen and bathroom nit touched

price for hotel room with full kitchen, pool, gym, and breakfast

hotel was clean, our room had complete kitchen, wine glasses, etc

price for hotel room with full kitchen, pool, gym, and breakfast

lots of variety in breakfast menu

was different and they were very accommodating because i really wanted an adjoining room for our kids and they made it happen

super clean rooms & great location! kids loved the pool :)

so , listen what happened, they put near my room the huge black family with 20 kids, who were acting absolutely disgusting

breakfast was delicious, just make sure you arrive early to get a seat

location, excellent service by all staff members, and fantastic breakfast buffet.

breakfast was amazing but the front desk service was amazing especially ms.gladys

pool was nice and warm room was clean beds were comfy breakfast was very tasty

my 10 year old grand kids loved the waffle machine at breakfast & the pool!

breakfast was very nice

it was equipped with enough kitchen supplies and utensils, pans, etc that i could cook some small meals for myself

had a shuttle to station and mall, laundry, breakfast, happy hour eats, gym, pool and huge two bed 2 bath

the calendar of meals served twice weekly and a bar for drinks were a big surprise and very nice amenities for guests

the outdoor pool was closed, but it looked like it would be enjoyed by summertime guests

the breakfast was great and loved the pool...

pool was super small (think extra large hot tub) breakfast- finally asked for a refund, 45 min

large rooms clean pool area great staff

the fitness center & pool.

also, lady that checked us in could have pointed out we would be next to the pool

very helpfull staff and allowed us an early check in

pool

also, the main reason we booked was because it had a pool for the kids

pool was tiny and my child for the first time ever did not want to go in the pool

only 2 miles from a wonderful cocktail bar

the breakfast bar was delicious

breakfast was really nice

on the 3rd floor was out of service ud83dude14 i'm not an early bird, so i missed the free breakfast

microwave and refrigerator. easy access to internet. workout room. nice breakfast.

business center, fitness room, free breakfast

property had a fitness room which was well equipped and it was close to a number of eating and drinking

breakfast because bar and kitchen closed die to covid

don't provide shuttles to chicago ohare airport

pool was a disappointment for my kids who were looking forward to swimming on vacation

granola bar oatmeal and cereal in cups

no shuttle service as advertised

beds, great room service and friendly customer service at front desk, good value, nice shower and bath, sofa

excellent value for money. super clean, comfortable. decent breakfast and great wifi

there was no daily room service

asked for room service and it wasn't done completely

horrible room service

separate living area was exceptional with a bonus added kitchenette and all the accessories for the kitchen were included

great breakfast too

liked the arrangement of the rooms, the complimentary breakfast, and the staff was incredibly nice

the breakfast and the pool

great breakfast

we were happily surprised by the happy hour,and our kids loved the jacuzzi and pool

for breakfast location is good is near by malls and restaurants, and easy access on pool’s and gym

the pool area

location, staff friendly, very clean, great breakfast

gym was terrible, all the weights were gone, only 50 pound weights

spacious room and great breakfast

there is a starbucks there as well as a restaurant bar area

no complaints other than vending machine not working guess its just to make you order room service or get directly from them

room service was not available

a special thank you to orlando, our shuttle driver and all the reception and bar staff who were really helpful

the rooms were comforting, dove soap for sensitive skin, hot breakfast was decent

breakfast was not offered

bagged breakfast

no pool or hot tub.

there was no pool

there is a restaurant and bar on site

it was nice to have a bar and restaurant in the hotel

the pool was smaller than expected.

it had a small pool and no jacuzzi

i like the place i wish the pool is bigger and the gym as well. i'll come back again

cleanliness was great and the staff was polite. the pool was nice as well.

was down so kids could not swim, could not get the tv channels to work went to desk day shift said he would

fitness center wasn't open and breakfast wasn't available but during the covid pandemic it's

the pool and staff were awesome

love the breakfast, very good and convenient for my children

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer odor to it

she allowed me to stay on and have a late check out when i over slept

this is based on facility condition, peaceful rest and breakfast food options

pool was nice

that i wasn't able to wake up early for breakfast :-)

the pool made my son and my skin red and very itchy.

we appreciated the free boxes breakfasts and also being able to reserve time at the pool

the breakfast was good

breakfast

lovely hotel. grab and go breakfasts. large, nice rooms.

people was in the pool being to loudddd

pool and jacuzzi were

i also enjoyed the pool

biscuits & gravy at breakfast

full kitchen in room, facilities, breakfast

gym is too basic not clean not well mantained

paper bag breakfast with rock hard apples, kids would not eat them.

the hotel has an amazing vibe super nice waitress when i ate breakfast the food is good

when i booked i requested a possible late check out, so i asked if it was possible but he was very rude about it

i love that there is free breakfast every morning

room, good breakfast, staff was very friendly

wonderful big pool! super friendly staff! yummy breakfast !!! perfect place to stay with kiddos.

kitchen

we love the pool

breakfast is good

the service in the bar was almost non-existent

we wished they had a hot tub in the pool area but the pool was nice as we had it to ourselves that night

large hotel, loved the gym

pool, gym and ping pong table. spacious rooms.

one of the guy did not even want to give water to the kids

with a dishwasher in every room you’d think they could have a few in the kitchen area so that proper silverware and glasses could be used

i loved that i could do my laundry too

i enjoyed the kitchen, supplies and all

the kitchen was fully equipped

suite as the bedroom could be closed off; the walk in shower, large kitchen area with an area where we could play cards

wish bar was open

place, with the refreshments and evening bar just next to the reception

very good breakfast at no additional charge

the lobby had a bar that served both coffee (starbucks), pastries, juices, and cocktails until midnight

pool and work out room was an added bonus

love the shuttle service provided. the staff was very accommodating and professional.

very clean, quiet and the pool

stay  i guess just a nit pick  the housekeeper, forgot one of our glasses on our wet bar but everything was clean and nice  and i didn’t use any of the glasses so didn’t bother

not open, no bar soap in bathroom and bedside lamp had a broken glass missing

guess the only thing that was an issue was the pool it was super hot in there and when we got to are room we had a rash was very itchy so we

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

location, breakfast, room layout, maid service, fitness center

the breakfast times and the cleanleness of the hotel

great location,nice clean facilities, loved the kitchen

pool too small,

pool facilities were wonderful, but we did notice that the pool floor (bottom of the pool inside)

no bar

the late check out

was clean and full of amenities, full bar, awesome gym on 2 sides, pool, sauna, all suites room, near great restaurants and stores

clean pool area

an example is the fitness center had ran out of water so i decided it was easier for me to find the big water jug in

for a weekend stay over: nice size pool and whirlpool, nice bar and the best sunday champaign brunch ever

for a weekend stay over: nice size pool and whirlpool, nice bar and the best sunday champaign brunch ever

pooll

kids loved the pool

breakfast was really good and served hot

i smelled the breakfast but didn't see it nor did anyone offer lol

breakfast choice awesome.. pleasant workers.

having a warm breakfast in the morning!!

room have everything that need for long staying. good free wifi. good breakfast. nice location.

be sure if you get a get a chance to check out the amerian bar & cafe across the road

the pool was very nice

they had a bar area with a tv but no bartender and tv was off

the color scheme and furniture style in the bar and eating areas

great room and pool

very clean hotel. rooms were good size. breakfast was nice. helpful staff

idge, microwave, dishes and silverware)

very nice rooms, liked having a kitchen

super friendly staff!! very nice breakfast. good location for my needs.

spacious room. mini kitchen. windows open. better then most breakfast

accommodating for my dog, pet fee was reasonable and we were placed in a room close to the exit

the whole room was impeccable and the continental breakfast was great.

breakfast ends at 9

waffles in the continental breakfast tasted funny, my husband and i were not fans of it

the room was great and comfortable; breakfast was nice though we had to eat in rush

bed everyrh8ng worked except no coffee in coffeemaker which wasn't a problem as they have free breakfast

nice facility, nice pool, quiet and i enjoyed a nice peaceful room with a spa hottub, would definitely recommend as

easy check in. laundry on site.

there's a nice pool too

breakfast was just ok.

wanted more protein options for breakfast

that the pool was open and they serve breakfast.

breakfast did not come with my booking

breakfast selection kids loved the pool and there was always towels available and you needed a key

there’s a weird smell in the gym room

room, location, early check in , comfortable room.

friendly staff, good location , clen and comfortable and early check in!

kids loved the pool

the bar and free hot breakfast was the icing on the cake

breakfast and pool

it was very useful to have the laundry facilities

i love the breakfast, especially those irresistible cinnamon rolls

desk didn't have quarters for using the guest laundry machines

everything was good location, cleaning,. room , breakfast.

the gym was small but perfectly adequate, we didn t use the pool in the end

on site restaurant closed sunday/ monday. so. no room service. indoor pool is not heated.

first time i used the pool, there was no clean dry towel available at the pool

their pool and their gym were big enough to spend some time training or playing with the kids, the pool was really warm,

cleanliness of the room, gym, pool

only thing i did not like is the fact that the hot tub in the pool area was closed

the bar staff at the complementary reception was not very friendly

i liked not being bothered by room service. i was to myself and no staff members disturbed that.

our daughters loved swimming in the pool and splashing around

the breakfast, friendliness and the look.

also parking lot is pretty big

gym on site.

loud sound from heating or temperature kicking in. the pool jacuzzi not usable.

liter of water in room was $4. no free continental breakfast. too ritzy for my blood.

my kids were harassed by a guest staying next door

no music in the pool area!

like to pay for extended wifi to stream videos

pool towels are small. would recommend bringing your own.

the wifi was not working when we were there.

excellent breakfast

the wifi is confusing and a bit slow.

breakfast choices would have been the only thing i wasn't crazy about.

it has a pool and work out room

clean and friendly. swimming pool

full serve-yourself breakfast

awesome with superb breakfast

where on their website did it mention their evening bar and food service was going to be out of order do to the season being slow

restaurant/bar

the facility's bar and snack shops still closed but this is a great spot for a business traveler

small bar inside

room service. great food!

rooms were very clean, professional staff and the amenities were great, especially the bar area

great place. nice bar and restaurant to be at if you have some time to kill while on the road.

pool was available and everyone was extremely nice

well maintained, clean. pool and spa in great shape.

updated room. cleanliness. excellent breakfast. quiet stay

customer service was great!clean comfortable lobby and room breakfast was good. great value.

the complimentary breakfast was amazing

breakfast was outstanding - high quality and good selection

pool was cool

pool was dirty the morning after

staff was efficient and pleasant, the breakfast was great and the facilities were spotless

at the front desk is so awesome and can't say enough good thing about beatrice who keeps the breakfast going

not the typical continental breakfast from years ago and maybe from a cut rate establishment

friendly staff and the reason we got this hotel was for the pool and hot tub

no microwave and no room service

breakfast was fantastic!

spacious, quiet. free parking a plus in chicago.

she also gave us a late check out and was helping a lot

parking, check-in and wifi access were a breeze

it seemed more like a snack bar and

pool area clean and fun for kids

love the bar food, good value for the money

our sofa bed was very nice uncomfortable. kids had to sleep on our bed

we ordered pizza from outside for the kids but had no paperplates or eating utensils

the breakfast wasn t good. the sausages were half done, the breakfast should be improved.

liked the fact that it had a full kitchen and living room area

could be a few more handicapped parking spaces

the lobby includes a comfy great room, fireplace, coffee, business center, and free breakfast area

mismanaged parking, some parking spots were blocked by a truck and a fancy car making others park in street

the pool and hot tub were awesome

staff offered to give me quarters at the front desk for my laundry

the breakfast are extra exelent

the fitness room, although small, is also a plus

breakfast was good, building was clean staff was very kind! highly recommend!

breakfast was delicious beds n pillows so comfortable

the breakfast is the egg without salt and the meat is very salty, the pool is very small, the gym is very old

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

location, value, comfort and a decent breakfast. no complaints.

has free parking, internet, indoor pool and small workout room, breakfast, newspaper, and there is coffee available all day

the bar was closed during my stay

pool very small . bathrooms outdated needs some attention .

the bathroom floor also pooled water when using the shower

didn't have free continental breakfast. the pool had flies in it.

we asked about the bar if we could get a drink when we came in a friday night, st patrick's day, mind you

good free breakfast and the pool seems a hit with kids

andy and christian were amazing getting us an early check in due to extremely awful experience at a different hotel in the same city

breakfast was great, as was clean and even with hockey team starting at the hotel it was a nice and

the staff was very nice to me and my kids

my kids really liked the continental breakfast and i loved that check out wasn't until noon.

was perfect with the kids

pool area was clean and had clean towels

breakfast was awesome, but could use a better waffle mix recipe

great breakfast

loved kitchenette

we expected they would have a pool, but they didn't. sad kids.

free breakfast and a fitness room, lots of parking

good breakfast bar

no pool. the halls had an antiseptic smell.

wish they had a swimming pool.

the pool was closed was a bummer for the kids. but the stay was still great for them.

noise, beds not comfortable, gym very small and no room or equipment to use.

last time i stayed at that location the breakfast was amazing this time it was not they did not have half of the item that they had before

with kids, it would have been nice if we didn't have to all go downstairs to reheat our food

staff was very friendly. pool area was big.24/7 food bar/coffee bar by front desk.

pool was closed, but with covid 19 that's understandable

breakfast was fine

clean and pleasant pool area, and very comfortable mattress and pillows

breakfast and friendly staff

kids love the breakfast and the pool