the breakfast

the location was great, easy to get to the airport and the shuttle service was fantastic

lots of great options in the morning and they even had a free shuttle bus service to the airport that runs every 30 minutes or so

shuttle to airport and full hot breakfast

shuttle driver was on a video chat call the whole way from ohare to the hotel

nice room, very clean and comfortable. we ordered room service and it was excellent!

gym, breakfast

room service was wonderful and staff were very helpful and nice

gym facilities were pretty bad

no password for wifi

litter in the parking lot, on the lawn, and around the building was a detraction

laundry out of order

more equipment in the gym

free wifi, free breakfast and free parking were huge appeals

i like the big space to have breakfast. the menu was good, there were good option for kids.

breakfast was very good. we were pleasantly surprised.

uno and the bar in house is nice

no change for the laundry room.

friendly staff, clean room, good size and functional bathroom with all the amenities, good wifi, good breakfast and excellent free shuttle service to and from airport

access to the food in the hotel and across the parking lot it has a gym and pretty much clean

loved the fact that it had a kitchenette. that was very cool.

convenience to airport and free shuttle. i’ve been traveling a lot last few weeks .

i like the that it has a gym and laundry room

all amenities to be able to workout, do laundry & cook basic meals (no oven) but have appliances to be able to be

the gym was great

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

the free breakfast in the morning

convenience: inclusive breakfast

wifi for a 1/4 of an hour

bit more choice of what to eat for 'continental' breakfast

airport shuttle they have too post online how it work and explain the shuttle available only on call me and

who helped me at the front desk was very nice, and offered to waive the early check in fee

close to ohare, the free shuttle.

shuttle was very helpful as they even arranged for me out off thir operating hours

second thing is a shuttle

great shuttle service with courteous driver. super great mattress!!!

room cleaned when we returned after 2 hours were apologetic but blamed the other person at theses kids had other issues but your space will not allow further

room service if it is even available nice fitness center

rooms very clean wifi good staff always friendly ideal hotel for airport cargo area would suggest hire car to get

the kids really liked the pool.

the staff at the front desk was terrific and the wait service at the restaurant bar was very attentive

clean, tidy, spacious, excellent gym, friendly and helpful staff

airport shuttle, toiletries provided, good customer service, nice rooms

free wifi was available, but very slow. paying extra for usable wifi seems outdated to me.

also, a very nice gym

no restaurant, no room service - no ones fault - and the staff were polite, professional and downright sweet

, great location, shuttle to the airport

some guests not masked in public areas. room service was only in to-go containers

stayed at the hyatt rosemont two nights prior which was drab and restaurant bar closed too early

the lady at the bar was such a sweetheart, i think her name was veronica, she continuously went above and beyond,

airport free shuttle

went above and beyond to shuttle us where we needed to go due to mobility issues

the snack bar, gym, and pool are great amenities!

george at the bar was everything exceptional i loved it looking forward to staying

walking distance to tiki bar and sugar factory!

room service menu is limited, there seemed to be lots of confusion over parking from both the

clean room, very nice size indoor pool, restaurant in hotel was good!

arrived at the shuttle location on 11/9 at 8pm, and the shuttle did not pick us up in 10pm

the breakfast buffet was excellent. gym and fitness center and pool was great.

the breakfast buffet was excellent. gym and fitness center and pool was great.

free shuttle service from/to chicago o'hare was excellent

fast room service

our kids always love your freshly-baked signature soft cookies

also my main reason for coming there was so my kids can have something to do (pool) but it was closed

convenient shuttle and uber isn't expensive either

location- perfect for family with kids.

the pool area was clean

many kids in swimming pool

the rooms were very nice and the breakfast

pool was freezing

pool area wasn't clean at the time of the opening of the pool - kids clothes and dirty towels were all over the place

my daughter with some friends to this hotel so they can use the pool

many unsupervised kids making noise in halls and stomping on ceilings

room was clean, bed was very comfortable, staff was nice, pool was open

clean, modern and decent breakfast.

location was decent. only a quick trip with my kids to see a concert but all was well.

carpet was stained, some power outlets in the room were awkwardly placed, wifi wasn't working upon arising the next

the pool and hot tub were very clean and rather spacious

location was decent. only a quick trip with my kids to see a concert but all was well.

breakfast was just great--everything one could want at a hotel

most comfortable beds ever....great shuttle serice

after seeing the room service menu i saw that it was cheaper to eat in the room than to have an egg omelet at the

we enjoyed the room service from the hotel restaurant and was happy to see that there was a starbucks on site

it was clean, good amenities with the bar and starbucks

room service was quick and the food was delicious

airport shuttle service was very efficient

i was a little surprised how expensive the breakfast buffet was.

wifi was the best i have experienced in a hotel

comfortable room and able to get a late check out.fantastic shuttle to and from airport.

service trying to get in room at 8:00 am when we had late check out

the kids movies that play in the pool area

almost immediate response time from staff, clean, excellent bed, suites are a wonderful addition, room service

convenient shuttle to the airport

were very comfortable and room service was was excellent showers were very nice bathroom in general was nice transportation

my kids loves the pool at night while the movie was playing my daughter relaxed in the hot tub and

you had to be a silver or gold member to use the gym,,,,

room service food was very good but pricy

fast and easy check-in. great gym. easy to get to any terminal at o hare.

the pool closed too early for my kids to use.

take someone with you/don’t let your kids go get ice alone

distance to the airport from hotel, also that the hotel had free parking for their customers, a bar louie for cocktails, the restaurant available in the morning for a fee

reservation was the lack of hotel shuttle/ transportation to the airport

the staff is very friendly and helpful! i also love bar louie restaurant on the hotel.

and out into the hallway after the first flush, even though reception know i was with four young kids i couldn t get someone to bring me some extra pillows, they don t answer if you call from

customer service! great parking! close to airport!

no free wifi in the rooms and no foot slippers

to airport , i had a bad experience, waited more than an hour to get the marriot shuttle after getting down from flight

the pool and the food

to have coffee for your guests it was only available at the bar and the line was way too long

original server kept forgetting our drink orders and then disappear until we finally went to the bar to put our own order in

the gym facilities were really good 2

room service was nice and quick

handled the concerns with the kids running down the hall and slamming doors immediately

great for kids though

like the gym and heated swimming pool

hot breakfast was an extra charge even if breakfast is included in the room price

was close to resturants, fast food, convince stores, and casino

no one came to get it and we did not realize this until the next am, too late to order room service and we did not have time to use the restaurant

gym

no breakfast provided

i like the stuff and how the hotel had access to the gym and pool

much to do in chicago we only got to enjoy the gym

the staff was wonderful the bed was plush the room was clean and the breakfast was delicious

kids screaming and yelling poolside when you're trying to relax poolside

you want a clean and comfortable place to crash before you take a complimentary shuttle to an am flight to o'hare and you're in the mood for free breakfast

breakfast is poor and no room service

the pool was clean and big the kids totally enjoyed it

will check out the gym on our next visit

location,nice and clean, gym, breakfast

great rooms and facilities like the gym and pool

east is across the parking lot as well as a casino

shuttle to and from airport in 15 minutes and clean hotel

shuttle to airport 24/7 friendly, clean and helpful

location if heading to rivers casino

have liked to have shuttle service to the convention center, but they only have shuttles to the airport

there is a gym! it’s near to the airport.

a two queen bed and upon arrival was told they didn’t have that available for me and my three kids

provide a shuttle bus from the hotel to o'hare airport per 30 mins, it is really convenient

to the airport, shuttle picks you up, great staff, very helpful, only a cheap uber ride away from rosemont to nice

shuttle was quick and reliable

wi-fi hard to access room service never picked up

bar drinks and food were excellent

they will very accommodating and given me the late check out is well

the usual credit card info exchange, informed me of the hours of operation for the restaurant and bar and instructed me how to get to my room after i parked my car in the lots

we're use to automatic daily room service, we didn't know we had to request room service daily

the moment you cannot get to the pool unless you walk outside barefoot on freezing pavement there's construction

we also appreciated the free shuttle service to the airport, train station, shopping mall and more

no hot tub and pool could be a little cleaner...the water was cloudy.

for the price of the room breakfast should have been included and no restrooms close to the pool

stayed here because it said it was close to the casino

didn’t have time to spend longer and use the pool

is amazing, i missed my flight, and had a really bad trip and i was able to get an early check in

less vegetarian options in hot breakfast

clean rooms and lobby. breakfast was great.

the beds where comfortable. the kids enjoyed the pool

my kids shouldn

the food was good and the beer and bar

frequency of airport shuttle

the shuttle to the hotel to the shuttle back to the airport was a great experience

rooms all have fridge and microwave which is great when traveling with kids

a lot of out of service in the hotel. the gym, 2 elevators and a door

staff; updated rooms; free coffee all day; shuttle to/from airport, free breakfast; cute little gym

gym was clean and much better than several years ago

everything was great. breakfast, bed was was comfortable.

it is in a good location and has a gym and pool nice

very near at the airport , free shuttle bus is reliable , staff are courteous

pool to myself, fast and easy check in/ check out process

my daughter loved the fountain in the kids pool

clean nice staff great lobby and loved the restaurant for breakfast and shuttle to airport

convenient location, nice clean room, free shuttle

beautiful property, restaurant on site, bar, gym,good breakfast

nice hotel with a bar and restaurant onsite

free breakfast

the pool is a nice size, bright, with big windows

breakfast was excellent and exclusive to staybridge guests, room was very clean and looked modern

location and gym was nice

restaurant and bar on site .

close to slot of things. the bar tender was great and we had fun.

clean property and rooms, bar and restaurant on site.

been great: the staff, breakfast, the gym

good parking and breakfast

also, completing with the hoards of kids at breakfast on the weekend is getting old

that said, there was a second sink in the kitchen area, so i don't know why the bathroom sink couldn't be inside

cute kitchenette

my grandbabies loved the pool and the breakfast

we found the overall independent, non-corporate/chain feel of the hotel charming, and the bar staff at the connected restaurant was very friendly

on-site restaurant and separate bar were very nice

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i had to strew them over chairs and

in-house italian restaurant and also a popular bar & grill

is located in a great area, just steps from other restaurants, shops and bars

breakfast & the pool

breakfast is excellent in quality and variety

free shuttle to airport, use of gym, excellent wifi, huge room

staff was very friendly, the room was comfortable and clean, the gym was clean, and the breakfast was very good

nice facilities, cleanliness, very good service, nice gym, and great complimentary breakfast

free wifi in my room and everywhere in the building!

the tv did not connect to wifi travelled with children could not connect my neflix

the bed was amazing! breakfast was good but couldve used an additional choice of meat.

breakfast was great

room service was poor

great spacious room with kitchen

time we walked through the courtyard area to go to the pool, there were several smokers occupying an otherwise nice grilling area

only small downside was that the pool was temporarily out of service, which was a bit disappointing

are no ice machines in the hallways (front desk staff accommodated request), pool was very dirty and there were no towels available (however once asked, staff brought some out

loved the size and comfort of the room and the kitchenette

i could not open it first time and had to call room service

requested at booking for room on top floor and early check in, received an email a week or so before arriving with confirmation of my requests

the location has a shuttle that takes you to the airport, and through the train station there you can go pretty much

the person on the front desk when we checked in was rude. room service was not provided.

shuttle service is great, and the breakfast was very good

the downstairs bar is nice and the staff down there and at the front desk were professional and communicated

shuttle pick up in the night time can be a long wait.

breakfast could have had few more items to choose from and the parking fee could have been more

nice little gym and indoor pool

i used the gym which had the necessary equipment

the pool area

pool should be more heated and the pool area

hotel with gym and outdoor pool (seasonal)

cleanliness, courteousness of the staff, indoor swimming pool and exercise facility. location

room were having loud sec and banging on the wall with the headboard of the bed i also had my 2 kids with me and kept asking what that noise was , ask front desk to do something about it and they

there was no breakfast available. ud83dude22

hotel offers free breakfast in the morning and there was only coffee and tea available

charged a pet fee for a pet i didn't have. expensive for a hotel tht was so run down.

limited breakfast choices

breakfast was good, internet excellent with high speed, only that i had to pay to use fridge n

i did not like the pool area right in the front of the hotel.

free shuttle upgraded movie and tv selection hottub and heated pool

breakfast need a lot of improvement need more variety.

breakfast could be better and last longer than 9 am

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag * no facility to do ironing of clothes * poor infrastructure * very poor breakfast * if

pool closed to early and that was the purpose of booking that hotel

laundry room was out of order

breakfast ok for the price nothing fancy

no change for laundry room

free breakfast

onsite bar and dining was closed due to covid.

they don’t clean your room everyday, the bar wasn’t open, coffee was absolutely awful

just that the bar wasn't open lol

well to no fault of there own but because of covid the bar was not open

the service was excellent, the bar poured good drinks and the room was immaculate

pool. quiet

pool could have been open when we returned that night but, it was expected to be closed at 11:30pm

also, most hotels have a coffee bar and don’t charge you $4

plenty of parking and good water available in the gym and pool, which were also nice

big parking lot , as well for trailers etc , fair price

they had a gym and on-site bar that served a limited menu of bar snacks

paid $25 more for this hotel because it was supposed to be a casino hotel

the food at the bar was good along with the drinks

not be advertised as a casino hotel

very clean, nice area, bar was nice & food was great

the pool needs to be heated

room was clean, beds were comfortable and the pool was nice and large

setup i bet it’s really great in the summer with that courtyard and pool right by it i’ll be back for my birthday in the summer for

nice hot tub/pool area! room was clean!

bar was excellent with a fully stocked selection of spirits and food

there was to be breakfast included but there was none when i went to get some.

no wifi signal in my room.

free breakfast and plenty of towels

breakfast offerings were nice, parking was free and available, room was nice and as expected

it was very hard to find there was not good signs getting into the parking lot.

pool, workout room, computer center, bar & 24 convenience little shop score high points in my eyes

the very functional rooms the free breakfast

the breakfast was awesome! devin the bartender was very friendly and the gym was great.

some items were not replenished like the kitchenette soap and some of the dishes were dirty.

enjoyed the omelet station and bar serving food.

pool was nice, my daughter had a great time

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

the pool was nice and the outside patio

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

the pool and whirlpool were clean and comfortable

and a wet bar with minifridge and microwave in the living room

the bar was also short staffed, i waited over 45 mins

nice size rooms. good gym and pool area. staff very friendly and accommodating

the gym is fine, and breakfast area enjoyable with really nice staff

short stay so didn't make use of many of the facilities other than the gym which was good

beds and pillows, great shower, quiet, great jazz in the bar, nice community feel, able to dine in bar listening to live jazz

it s location near to a golf course gave it a resort-feel

only downside was in the morning the parking lot was a bit slippery even though it was coated with salt

set across from a golf course makes for a quiet stay yet is just minutes from major shopping and restaurants

was good, atmosphere at the bar was phenomenal, service at the bar and at breakfast excellent

getting the use of a refrigerator; rapid room service and cookies.

room service and breakfast

that there is no pick up shuttle from o'hare airport

the room service food was excellent!

was no microwave refrigerator in my room i had to pay for it also when i got room service i was charged twice for them bringing my food to my

lounge was terrible. the actual bar was just a shelf. pool was old. no hot tub.

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the early check in

the bar was closed due to

pool was open had amazing time with my family of

everything except no hot tub but there is a pool.

ordered coffee room service 6am didn't show up till after 7am

made us feel at home and were so awesome about the late check out

spa services were wonderful

but an overpriced spa was offered

late check out till 4pm was also a plus

the apartment style rooms made us feel very comfortable as there was a bunch of us, plus kids, plus dogs

loved the size of the room, having a full kitchen was great with kids

breakfast food and staff in kitchen where

quietness ~ felt like home away from home. love coming down for breakfast with my husband

the kitchenette in the room.. it was very comfortable.

one thing that caught me off guard was that the shuttle was running not even each an hour and i had to take uber to the airport and in the snowy

loved the heated pool

pool and jacuzzi also parking was very easy

it was great to have a shuttle to the airport.

convenient for airport shuttle bus to airport not much else around the actual hotel though

hotel is very nice and clean , but the pool is very dirty and everything is broken in the gym

the breakfast is the egg without salt and the meat is very salty, the pool is very small, the gym is very old

the gym

laundry room could be cleaner

very nice hotel with breakfast included ! clean, good loaction , spacious rooms !

i overslept and missed breakfast, but it was still offered to me

early check in was possible

would have loved some hot eggs or yogurt for breakfast buffet but pancakes were good!

the price, the free parking, the great breakfast, the clean room

great stay and great breakfast. great staff as well

very friendly staff and best part is the parking garage is attached to the hotel

the gym room had pretty great equipment. the room itself was also very clean and neat.

need more available parking

feb) there were 20 guests and only 1 server. service was adequate.

staff are great, from the front desk, room service and receptionist at bar louie

too many kids

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed, how about adults hours for that

the bar needs to hire a second bartender. it was too busy for just one.

wish the bar area was open, do to covid-19 and construction in the hotel

the staff and the room, loved it. my kids also loved the pool

the pool and location and 24 hour gym.

the lounge, bar and fireplace were wonderful

plastic silverware and by the way we wish the customer service at the front desk and valet to the pool and spa matched

pool filled up with unruly kids on weekends

the spa and pool was a plus

that the pool gave my kids a rash maybe too much chlorine not sure

the fact that the restaurant was very close it was very clean facility it offer a full breakfast every

the pool was great for the kids

my kids loved the breakfast and the front desk attendants were very nice!

breakfast was amazing.

location and i've stayed there before. free breakfast buffet.

they would have had a kitchen in the rooms we would have extended our stay but they had great room service so i had a forced cooking

jus the pool being closed but thats cause of the covid-19. so none really

to find, close to shopping destinations, free on-site parking, clean rooms and public areas, free wi-fi, indoor pool, good restaurant and bar, helpful

pool, easy access to plenty of restaurants and other entertainment locations, and cleanliness.

parking

very clean, great breakfast, convenient parking.

wasn't much of an outdoor walking area--it's sort of in the middle of a bunch of parking lots and shopping centers--but it was perfect for my purposes

breakfast is always hot and ready, staff is always friendly and helpful and the location is perfect

get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

modern, suite-style rooms are very nice, and the fully-equipped kitchen with stovetop is very helpful

free breakfast and wifi

everything was great from the warm welcome to the breakfast everything was fantastic

the breakfast was nice the free beer and wine and appetizers were excellent clean rooms

all of their rooms have full kitchens, that includes full sink, full refrigerators, full microwaves, dish washers, kitchen

i wished there was plain scrambled eggs for breakfast, no biggy.

the location was great! the breakfast was good, my kids loved it.

good position, good prices, comfortable room and very good breakfast!

it is an added plus to have breakfast and coffee in the morning

the ease of access to the major interstates. proximity to restaurants and walmart. pool area.

the pool is good

hotel was clean and we were there on a dance convention weekend which is about of little kids and a lot of mess

kids were prank calling and checking it

the room service was quick and the maids were very nice

liked the bar and the staff who served quickly

pool was nice

i didn't like the fact that it was only 1 type of meat for breakfast everyday...

excellent breakfast

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

breakfast

small bar inside

restaurant/bar

where on their website did it mention their evening bar and food service was going to be out of order do to the season being slow

the facility's bar and snack shops still closed but this is a great spot for a business traveler

during check-in i was asked how many times i wanted room service to clean my room

staff, afforable price, free breakfast, pool

location, price, pool & jacuzzi available, and hot breakfast every morning!!!

it was good just a lot of kids in the pool when we first went

excellent breakfast and facility was very clean and convenient location