the facility's bar and snack shops still closed but this is a great spot for a business traveler

where on their website did it mention their evening bar and food service was going to be out of order do to the season being slow

restaurant/bar

small bar inside

parking

loved the free laundry and gym facility

the rooms are amazing free breakfast free laundry 24 hour pantry

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping, a decent exercise room, and shuttle service to nearby areas

the breakfast was good and it was close to great restaurants for dinner.

room, location, early check in , comfortable room.

good value, free parking, free hot breakfast, pool

furthermore, i must admit the agent that verified the pool was available for the kids was a plus she was excellent

so we came back late, with tired little kids, needing to take naps and the hotel manager, gave us extra time in the room

the breakfast was wonderful and the bed was so comfortable.

there was sufficient parking

i especially was pleased with the well lit parking

also, there was plenty of parking and the staff was very helpful

room and bathroom overall clean hotel great location decent to go breakfast a lot of parking

didn t like that in the morning the breakfast was very basic, and the stuff in the register are always busy and i need to wait long

we enjoyed our evening meal via room service

older teens in the pool with so much horseplay, that young kids were not safe to

swimming pool and hot tub

breakfast and complimentary drinks were great

due to covid the pool wasn't open, which is understandable.

tv should be updated that you can access streaming services especially with kids

guess the only thing that was an issue was the pool it was super hot in there and when we got to are room we had a rash was very itchy so we

not open, no bar soap in bathroom and bedside lamp had a broken glass missing

friendly staff excellent bar tender spacious room good breakfast reasonable prices

it seemed pretty small for the size and the shuttle/valet parking was in the spaces closest to the door

the fitness center is basically just some machines and dumbbells

pool closed and no breakfast maybe off some gift card or discount to make up for breakfast

location, breakfast menu.c

parking a concern if you re holding an event.

i wish they had a free breakfast for guests.

the machines in the gym could be updated

beds, great room service and friendly customer service at front desk, good value, nice shower and bath, sofa

room service only after 3

there was no daily room service

comfortable, clean and good wifi. rich breakfast. coffee and microwave available un the lobby.

good check in service, great breakfast, and the free lemon water they had.

breakfast was delicious beds n pillows so comfortable

the room size, the cleanliness, the staff, the breakfast, the pool, the quietness

breakfast is fabulous

laundry room could be cleaner

the inside pool was ok just super full of kids splashing and jumping and had to be cleaned more than once and shut down the 1 night we stayed

didn't know that the outdoor pool closed early and the staff member saw that my kids were having soooo much fun so he allowed us to enjoy the outside pool for a few extra minutes

very nice lounge areas, a starbucks on site, room service and a massive pool

i liked the grounds, bed, pool, game room and the bistro was cozy.

location, quiet, and the bar inside the hotel.

- from the professional friendly person at the front desk to the fitness work out room including the fruit basket with bananas and oranges and water and free ear

the staff and the room, loved it. my kids also loved the pool

wish the bar area was open, do to covid-19 and construction in the hotel

kids and myself were disappointed with the cleanliness of the pool

pool workout room bar food

we stayed three night and they didn t provide room service and the ran out of towels

at bar was good, court area was unexpectedly very nice

the bar and food

the gym is fine, and breakfast area enjoyable with really nice staff

the front desk staff amazing the room service amazing every thing was amazing!!!!

or microwave in our room so i contacted the front desk to ask could i use the fridge for the mini bar and take everything out

we did not eat breakfast but the bar service was great! ample parking was available.

made us feel at home and were so awesome about the late check out

right next to the mall and several great bar and restaurant options to choose from

the time it took to resolve the situation took me away from spending time at the roof top bar with other family members that came out to celebrate my birthday

the place also had a bar in it so it was convenient for us

bad gym and non operational pool while still advertising it on the websites.

advertised room service which i needed as i am in down for an appt related to a back

the swimming pool opened at 5:00 am. the shuttle service was excellent!

spacious, modern, bar in the lobby, and plenty of meeting spaces/areas for groups to spread out

the pool room was a little small but nonetheless very relaxing.

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

were woke up in the middle of the night by the fire alarm that turned out to be nothing and room service was trying to come clean our room from early in the morning even though check out is

room was nice, staff was friendly, pool was warm... location was perfect for us...

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

the gym....it was amazing...had everything you need and was clean.

pool was big and warm

wonderful pool

yes i would like the gym to be 24/7. i workout twice a day.

the lounge, bar and fireplace were wonderful

management, no elevator, pool building looks into guest rooms - no light or privacy, snack bar has very limited hours and food

needs a bigger gym!

didn't like the fact that kids were loud in the hallways running up and down late night and early morning,car alarms going

grandchildren enjoyed the pool

wifi was a little spotty (it wasn’t an issue for us (adults) - my kids like to wind down and watch youtube kids at night before

they advertise the gym in the hotel, but in fact, that is one small room, with just a few things to do very pure

the hotel has an amazing vibe super nice waitress when i ate breakfast the food is good

clean the pool for my son

i would have liked a swimming pool

i like the pool the best

the room was very clean. the staff was very friendly and helpful. the pool was great.

the pool area was clean and not packed

some individually wrapped muffins or pastries for breakfast instead of nothing at all in these covid

dining area for the breakfast was nice and clean

love the rooms the pool the food the staff everything was nice this is our 2nd time booking we’re going to be

rooms were great, as well as bfast buffet & pool.

she allowed me to stay on and have a late check out when i over slept

this is based on facility condition, peaceful rest and breakfast food options

could use two laundry machines. ty for great stay

clean hotel, nice pool, great pillows. excellent location.

sorry restaurant and bar closed but understand probably due to corona.

room very spacious and bed very comfy, bar staff friendly and informative

it was also a plus to have free gym access

hotel rooms, breakfast

the late check out

clean, friendly, great breakfast, and tons of amenities within 3-15 minutes

didn’t make it down for breakfast but friends enjoyed it. my room was exceptional

the outdoor pool was not open. i wish we would have known this prior to check in.

the breakfast times and the cleanleness of the hotel

great location,nice clean facilities, loved the kitchen

loved that the gym was right across from our room and our morning breakfast was just around the corner inside the hotel

some of the gym equipment was a bit dysfunctional

my kids always enjoy the pool, this is the reason we come here.

was no room service because of the covid issues, so they only cleaned when asked which was a bit

breakfast in a bag. stale muffin and expired yogurt

room service was not available

breakfast buffet

no complaints other than vending machine not working guess its just to make you order room service or get directly from them

i love it all breakfast and i was able to relax.

no complimentary breakfast available

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

housekeeping was folding laundry in a conference room

good location, front desk and kitchen staffs were very friendly

cards to the rooms kept not working to many unattended kids took over the pool and staff not doing anything about it kids running up and down hallways all

nice gym equipment

breakfast was amazing! the room was so comfortable i really didn't want to leave!

nice staff. breakfast offerings were great.

also, best breakfast ever

breakfast was way above most hotels, offering made to order omelettes, pastries, waffles, fruit and

quiet and clean. delicious breakfast. bed linens were very comfortable.

bed was great. the bar was quiet and warm.

the room service was prompt, courteous and delicious

only downside was in the morning the parking lot was a bit slippery even though it was coated with salt

set across from a golf course makes for a quiet stay yet is just minutes from major shopping and restaurants

room service was great and the hotel staff was over the top

the staff at the bar were overworked. he had to cook, bartend, etc. but he was awesome!

loved everything i didn’t get to see the pool maybe next time for sure

some items were not replenished like the kitchenette soap and some of the dishes were dirty.

only the runny oatmeal. otherwise, the breakfast buffet was great.

feel they need bigger kitchen garbages since we can cook in the room and may have a lot of trash to throw away

well to no fault of there own but because of covid the bar was not open

just that the bar wasn't open lol

onsite bar and dining was closed due to covid.

no grab bar in shower. hand soap too small. soap in shower mounted too high.

hotel food and bar service very

nice lobby and bar and very comfortable bed. quiet and used the workout room and hot tub

the atmosphere was nice. the kids liked the pool and the gym

the atmosphere was nice. the kids liked the pool and the gym

room were having loud sec and banging on the wall with the headboard of the bed i also had my 2 kids with me and kept asking what that noise was , ask front desk to do something about it and they

the pool area

breakfast was supreme very clean area and an attendant to help you with your options i believe her

loved that there was breakfast everyday for the kids and they loved the pool and the free popcorn and also the other family we where there with they got us rooms right

bring your own as sometimes reception understandably runs out) hotel has indoor heated pool and gym, great for kids

the kids loved the pool

like to see adult time only at the pool

staff friendly and helpful with solid room service

spacious room. nice pool.

kids running down the hall screaming earlier but again not the fault of the hotel, more the people

pool room stunk like mold so the kids wouldn’t swim

it was good just a lot of kids in the pool when we first went

size of the room, the staff was pleasant bar and restaurant available on property, didn’t have to leave hotel, to get a meal

i liked the location and the gym area.

clean property and rooms, bar and restaurant on site.

fish, pizza, chip, burgers were good in the bar area

been great: the staff, breakfast, the gym

2nights i was dere i had problems with bugs and room service i ain t have no help with nothing elevator was broke got tired of walking up and

i did want to use the pool but i understand with covid that wasn't an option

laundry room on premises

the halls was extremely cold .pool needs more heat so do the downstairs lobby

location, breakfast, room everything was great.

the kids were looking forward to the pool

the top floor and they gave it to me and i could see the city of chicago everything was great my kids liked the breakfast a

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every time i

my grandbabies loved the pool and the breakfast

huge number of unruly kids in halls and public areas

comfy clean good breakfast

free parking free breakfast

the parking lot well well maintained and i felt safe leaving my car overnight

it was a standard hotel hot breakfast, just what you need in the morning.

maybe i didn't feel comfortable that we were sharing a parking lot with a shopping center, but that's maybe the paranoid person in me

big room nice lobby gym on site front desk responses fast and friendly

great place to stay kids and all of us had a great stay

no free breakfast ☹️ maybe kids should be able to eat free something

arriving at 3am with 3 kids the staff went above to help us get settled as fast as possible

great pool and spa. lovely breakfast buffet. spacious king room.

charged a pet fee for a pet i didn't have. expensive for a hotel tht was so run down.

there was no breakfast available. ud83dude22

breakfast was good, internet excellent with high speed, only that i had to pay to use fridge n

hotel offers free breakfast in the morning and there was only coffee and tea available

breakfast wasn't so grand with a lot of variety

my daughter with some friends to this hotel so they can use the pool

the shuttle ride was terrible and the driver scare the kids

plenty of options and for kids too

friendly and the hotel was very clean we loved that hotel n i will be there to stay again nn the kids love it too i will definitely give them a

the room was clean, and the beds were very comfortable and the breakfast was good.

my kids loved the pool and we had a good stay

check-in failed to mention no room service without guest request

nice pool

the wifi get dropping out, you would have to reconnect multiple times a day.

i loved the pool the breakfast was good the shuttle service was great.

i traveled with kids and this place was an excellent choice

loved the pool area and overall welcoming of staff

it's only 20 min from home, it was the perfect place for our mini vacation for the kids to enjoy some pool time

pool was closed

fitness center had funny smell

hot tub, pool, free parking, in a nice remote quiet area.

plenty of parking. very clean property. landscape is very nice.

girls ( granddaughters 21 and 11) are fish so first thing is the pool (+)hot breakfast and pool access area (+)room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff (-)to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age of 9 in (+)comfy beds, pool and hot tub, treadmill. (-)section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best (-)the pool was a bit questionable. the rooms need remodeling. (+)hot tub, pool, free parking, in a nice remote quiet area. (-)cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

of running a shower every surface is soaked with steam, and i would've liked a hot tub/whirlpool in the pool area

children like the indoor pool & raquetball court

friendly bar attendant in the sports bar off the lobby helped us wind down after a long day

the pool handle was broken and my husband fell

the pool was shut down.

room amenities, pool and jacuzzi, closer to restaurants

when allowing customers to book for some big school event they should find a way to keep the kids away from customers

location, great pool.

this is a slow hotel so if you like action and conversation at the bar this is not for you.

was very nice, room was clean, beds comfortable, the pool and hot tub were wonderful

the water in the pool

i love the fact that the pool was open and i felt safe

the breakfast was done very well for covid

clean, comfortable, friendly staff fabulous gym!!

great 24 hours gym with a peloton bike

who helped me at the front desk was very nice, and offered to waive the early check in fee

shuttle was very helpful as they even arranged for me out off thir operating hours

motel offers shuttle to airport

airport shuttle. nice driver

room was a good size and they gave us a free early check in this hotel offers a free airport

love the breakfast idea also $10 for adults and free for kids

location and gym

the kids enjoyed the huge screen

location was perfect for me…close to my friends muay thai gym

gym,laundry

i loved the salt water pool.

the pool hours.

the breakfast guy takes pride in his food preparation and service

friendly staff in the reception, pool and gym were awesome

my kids were definitely disappointed in that

with me for my cash deposit because i lost my debit card and on my last day they approved my late check out of 12 noon

the room, pool, exercise room all too shelf

i had a good hamburger from room service comfortable bed and quiet

1 person thought she heard 'room service'

clean,,safe, the staff, the pool, and the room were all a 10

great price, very nice breakfast, pool and gym, and helpful staff

was so amazing from the staff the hotel the pool area and being able to let my little ones and their cuzin have an amazing great

everything! including the food for breakfast!

good position, good prices, comfortable room and very good breakfast!

pool temp could've been much warmer as the cleanliness of the pool room could have been

to have to talk loud and strain to hear the front desk clerk over the loud mouths at the bar area

well maintained, clean. pool and spa in great shape.

i liked the pool area and the cleanisness of the hotel.

pool was available and everyone was extremely nice

rooms were very clean, professional staff and the amenities were great, especially the bar area

good breakfast bar

pool or hot tub--that would have been nice for relaxing, but the reasonable price more than made up

good breakfast clean room nice facilities including pool and gym comfy bed friendly staff

free breakfast and a fitness room, lots of parking

jetta pool in my room(136) didn't blow as hard as the room(135) i had last month

laundry out of order

keep clean in hall and laundry is very flithy

very disappointed with the trash in the hallway outside the laundry room left from before my arrival and was still there when i left the next day

laundry machines are not clean

no pool or laundry

great location. parking was easy. kids enjoyed the pool and we always love breakfast!

nice large room and great breakfast.

i ask for an extra glas cup they say they does not have extra and i want the bar guys to open a botle of wine thay say there was a charge of teen dollar for me to pay but i and

bar service in the lobby was unavailable half our stay

also the bonus of breakfast and the omelette bar and the happy

pool area clean and fun for kids

so i could rest as there was a big high school group checking in and i needed sleep without noisy kids so they put me on a floor where they knew those kids wouldn’t be

we ordered pizza from outside for the kids but had no paperplates or eating utensils

it seemed more like a snack bar and

party next door to my kids room. walls were apparently thin & their talking kept them awake.

the kids liked the pool

good continental breakfast

occasionally kids running in the halls

times we went to breakfast there was no coffee or hot water

comfy room. welcoming staff. small pool and fitness room, but appreciated !

great location! clean , friendly and a good restuarant and bar -pool

fitness center, pool and spa were top notch

there was an indoor pool and hot tub, but didn't have a chance to use it

the water on the pool is too cool

gym

friendly staff, went above and beyond for my family (travelling alone with 3 kids under 5 from new zealand

shuttle driver (from o'hare) was an angel going way beyond the call of duty

24/7 bus shuttle service

shuttle driver was on a video chat call the whole way from ohare to the hotel

the staff was not accommodating. we were with 3 kids and they kept us waiting on the reception.

the breakfast options are amazing! the pool next to the courtyard was great!

our kids loved the pool they didn't want to leave

i love the breakfast, especially those irresistible cinnamon rolls

location staff modern clean good lighting pretty landscaping laundry breakfast conference room

everything was good location, cleaning,. room , breakfast.

love the location and the excellent breakfast that is made available

updated room. cleanliness. excellent breakfast. quiet stay

everything was great again, especially the amazing free breakfast

breakfast was included, and free laundry on site

use some updates, musty odor from heater, daughter was disappointed there was only an outdoor pool

my kids loved the pool and we took them to the on site bowling alley one night which was fun

the spa pricing.

my toilet in the first room i was in over flowed and me and my kids had to switch rooms at 2am because there was no staff on duty to fix the problem

the breakfast was excellent

spa prices are over top and not affordable

convenient parking

complaint is the swimming pool was too cold to get into

to access the parking lot when going east bound on north avenue due to a median with no turn through lane

under construction, no gym or pool

great place. good breakfast. nice pool. little older but well kept. staff was excellent.

room service was reasonably priced

friendly staff ...shuttle was great.. clean and comfortable rooms

they have a nice bar and restaurant inside them

on the website that their top amenities won't be available because or covid so no breakfast, no room service nothing

the website that their top amenities wonA t be available because or covid so no breakfast, no room service nothing

the parking is awesome. the included breakfast plus the everyday coffee available is super!

that no room service . need more to go food and snacks

laundry broken, no bath tub

friendly staff, modern facility, free parking.

the breakfast is good and they provide coffee all day

didn't take any room service

there are no good channels on the tv, but there is wifi so you can watch youtube or netflix

early check in before 3 pm will be charged $10 per hour

they do not offer an airport shuttle or on site free parking

com did not say that onsite parking would be an extra cost

it has laundry - also very convenient

decent gym available 24 hours

everything was perfect. shuttle service to o hare, staff , room , location.

rooms have full kitchens with everything you need

this is an extended stay so no restaurant or food available except for a micro market (full kitchen in room)

free shuttle bus. stable free wifi.

excellent room service options, especially the ability to pre-order breakfast.

rooms very clean wifi good staff always friendly ideal hotel for airport cargo area would suggest hire car to get

also, the free shuttle to the hotel was there as i arrived, so i didn't even

asked for and received late check out

guy came and put chlorine in the pool while we were swimming

great beds, nice kitchens in the rooms, lovely facilities, friendly staff, good exercise room and pool, all around a very good experience, albeit a bit pricey for a two bedroom suite

the water in the pool was cold

gym and swimming pool were very nice

the breakfast had little to offer for those eating a plant based diet.

room was big and had a full kitchen

needed adult supervision by the pool

that the pool and hot tub were out of order

spacious room. mini kitchen. windows open. better then most breakfast

quiet. good breakfast. windows that open. good sized room.

very nice hotel with great gym and wonderful breakfast

amazing rooms and nice gym

good food, fruit was fresh and the bar was kept clean, tidy and fresh

wish bar was open

shuttle

staff was excellent. breakfast was extensive--filling/fresh

room was clean ,comfortable, kitchenette was perfect

birthday party with kitchen facility

love the breakfast and room layout with a separate bedroom and living room with pullout couch.

pool and breakfast

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

courtyard, fitness center, bed, balcony

would be nice to have an airport shuttle

hotel staff were great, but this hotel is not super close to o'hare even though they offer a shuttle

room was clean, beds were comfortable and the pool was nice and large

shuttle ran too late to catch our flight so we had to rent a car

kids being loud, the shower and bathroom setup, and the small spaces for a large amount of people

disliked the opportunity to access the state of art gym and other leisure amenities - i

then once i moved to another room there were kids running up and down the hall all night, like a stampede

a pool and gym available

great pool area (could have used a hot