i did not like the pool area right in the front of the hotel.

the only reason i chose this hotel over others was the indoor spa / hot tub

have had a better breakfast ud83eudd5e but it was good for a snack and the coffee was

breakfast need a lot of improvement need more variety.

they have a coin laundry we found great after road

it also features a small gym, and breakfast is available on-site

please also be reminded there is no laundry in the hotel

they had a gym and on-site bar that served a limited menu of bar snacks

staff not so polite and helpfull , when my wife asked him to help her set up the tv in the gym area, he was acting surprised and replied that is not his job to do this

and the weekend breakfast at the hotel bar was delicious

loved the heated pool

the shuttle to the airport was very reliable and came to and from frequently

no shuttle to o'hare.

the staff the cleanliness the pool the hot tub and super comfy beds

it was great to have a shuttle to the airport.

great stay and great breakfast. great staff as well

i was a little confused about the breakfast timing or what to do during breakfast.

very convenient and the breakfast was delicious.

the price, the free parking, the great breakfast, the clean room

early check in was possible

full kitchen large rooms

very close to good options for eating, very spacious and clean room, very friendly staff, nice breakfast

easy airport shuttle, friendly staff

close to airport. airport shuttle.

room/apartment featured two bedrooms on a suite, as well as a living room and kitchen, providing an exceptional living space

shuttle service is great, and the breakfast was very good

i was going to workout but the gym smelled like mildewed towels.

the location has a shuttle that takes you to the airport, and through the train station there you can go pretty much

room service via phone with restraint was a bad experience

it was a bit loud on the first floor next to the gym.

could have a few spirits for sale for late travelers to purchase after the bar closes.

clean. lobby bar was nice.

breakfast could have had few more items to choose from and the parking fee could have been more

we liked how it has the pool on site, the bar and also a small table pantry/connivence small for snacks

free shuttle runs every half an hour (during the day)

o out of three treadmills are broken)

everything, free breakfast

everything was great. breakfast, bed was was comfortable.

we were able to pay for a late check out which was handy for our late departure time

staff; updated rooms; free coffee all day; shuttle to/from airport, free breakfast; cute little gym

pool and breakfast were super crowded

friendly staff and option to get a free shuttle from the hotel to airport

new. friendly staff. shuttles to hotel made that easy for us!

comfortable beds, big bathroom, nice breakfast buffet options.

i did not check the gym or pool though

the wifi is super weak

location, price good for the area, pool and breakfast area spotless, breakfast better than expected

it was conventional to the casino.

the pool is not open

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

couldn't have asked for more after a 15 hour flight with 3 kids

gym, room and amenities. the location is great.

o valet staff were wonderful); paid $35 for an average tasting room service pizza

shuttle needed

big gap under room door, more than an inch, room service a little pricey,

in the room twice in the morning, first time i had left to go get breakfast, my husband and kids were still asleep in bed so the clasp wasn t done

my daughter loved the fountain in the kids pool

we asked for a late check out two days before i checked out, as my flight was later and it was actually agreed at

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in room the

pool was clean and stocked with fresh towels

the kitchen was actually a full kitchen with full size fridge

restaurant was excellent location and shuttle to airport was very convenient.breakfast was good.

no shuttle to arena during cold months.

more breakfast options. also a microwave in the room

on site restaurant and coffee bar are very

i then called the front desk and they said no so i had to drag my kids out of bed with only fifteen minutes because no one would give me an answer

clean & comfortable. friendly & accomodating staff with a great breakfast bar!

kids were expecting a pan cake station during the breakfast

cleanliness, and comfortable bed, location, breakfast was good, complementary items

less vegetarian options in hot breakfast

no room service for food after late arrivals

the king pull out in the the living area came through clutch for the kids

to the airport and they have room service and shuttle services

the usual credit card info exchange, informed me of the hours of operation for the restaurant and bar and instructed me how to get to my room after i parked my car in the lots

cozy and quiet location, great customer service, shopping center were close to the hotel, the gym was great & the room was very spacious

the pool needs to be heated

pool was small

indoor swimming pool, restaurant and rooms!

the pool

was no shuttle service from o'hare but the hotel does have a relationship with american taxi at a flat

the soaps seem like they were old. but bar soap plastic crumbled as i opened it.

there is a gym! it’s near to the airport.

shuttle was quick and reliable

shuttle to ord is very dependable and pleasant

wish the curfew was a little earlier, as we had an early morning flight to catch and there were kids yelling and bouncing balls against our doors and walls at around 8 p

relaxing, peaceful, has swimming pool and fitness center

the bar was closed due to

i liked the pool, the gym, the very helpful staff

everything except no hot tub but there is a pool.

i loved the location. how polite the staff was the breakfast, pool. very comfortable

allowed pets, the room was clean and open and very comfy for my family with two kids and a small dog

the pool was closed and it felt a little run down.

wifi was also much faster than expected

rooms - excellent room service

pool is cold !!!

the free breakfast

breakfast was very good and room was very clean.

best breakfast buffet. great location. clean.

was very helpful that we were allowed to take out our breakfast

breakfast was excellent with lots of options

bar and nice pantry to buy a couple of important items

booked directly with hotel so we could get a late check out - when booking they said it would be perfectly fine now the staff is extremely rude

parking

by parking fee in an area where parking is not a premium

it advertised a bar and restaurant, but there was no liquor license, so no bar. the

bacon for breakfast!

gym, good breakfast, easy to park

the hotel was very clean, the staff nice very nice and the breakfast very good !

enjoyed all the cold breakfast food: cereal and other foodstuffs

superb! clean, modern and amazing, delicious breakfast

every room i’ve been in has a kitchenette with a full sized refrigerator and freezer, it has a small stove, a sink and microwave

had a clogged bathroom sink that was filled to the brim with water and there were roaches in the kitchen

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

no free breakfast and kitchen had no equipment to cook or plates to eat or drink from and no coffee or coffee maker

quick working staff by the entrance desk, the very nice and kind, hard working kitchen lady, who was running around and stacking more food to help and make everyone happy

the pool area was the best hotel pool area i’ve ever been to.

it's fine but if you have little kids, it's a trek

that are comfortable, bathrooms with hot water and free toiletries, restaurants/cafes onsite, a fitness center and/or a swimming pool

only microwave available is at their snack bar area, near the pool

it is in the airport . the food and bar are available untill 11pm.

proximity to airport, casino, and restaurants.

we also appreciated the free shuttle service to the airport, train station, shopping mall and more

we loved the quality of the stay and the shuttle to o'hare

held bags since early check in wasn t available.

was great, bed comfortable, pool amazing, 3 minute walk to the casino

my kids shouldn

we liked the location and the shuttle driver was super helpful

the shuttle was frequent and quick

pool water was a little chilly

response to the fight that broke out in the pool area

the fact that the restaurant was very close it was very clean facility it offer a full breakfast every

the kids liked the pool alot

it was nice to have an indoor pool for the kids to enjoy

swimming pool was available on a reservation basis which worked well

great breakfast, with many options

room was clean and staff was excellent. nice fitness equipment.

there is a casino right across the street with a few restaurants to choose from

everything especially the friendly helpful restaurant staff...and the shuttle!

location and river casino across the street

the lobby bar closes at 10pm. too early. no pool.

, and tv table dividing room in two halves, room service comes every other day

the continental breakfast saved our family $$ considering what the surrounding restaurants were charging for

the girls running up and down the hallway, but that’s what kids do. no big deal.

they were drinking and all the kids were screaming while they were blasting there music

my girls enjoyed the pool, fitness center, and breakfast

shuttle service was perfect

shuttle

i ordered room service twice and the food was good and the prices were not too expensive.

some guests not masked in public areas. room service was only in to-go containers

and being awakened very early in the morning because of people working out in the gym,never put anyone in the rooms next to the gym it was unpleasant had to change rooms

room service was great and food was even better.

one of the best hotel gyms i've been to.

$400 plus no porter service and room service through another credit card

handled the concerns with the kids running down the hall and slamming doors immediately

also, i never received room service or towels

no room service or room cleaning

hot breakfast was an extra charge even if breakfast is included in the room price

gym, while functional, is poorly arranged and cramped with cold, stark decor

the breakfast

could have had breakfast ..

love the rooms, the pool, outside patio area, the inside bar and sitting area it was a really great experience

was over booked and we came with two grown kids and were offered king size room

alot kids running around on the 1st floor!!

the staff was friendly, the hotel airport shuttle was prompt and swift, the rooms were clean, and the facilities was amazing

has an inside gym and pool, big inside and outside lounge and a bar

airport shuttle

microwave or fridge in the room, room service a bit expensive compared to other hotels , you can hear a bit the

also, the hotel airport shuttle was not available on the afternoon i left

gym dinner room and roomservers.

shuttle service was convenient. bed very comfortable

location- perfect for family with kids.

no designated adult swim, poor gym facilities

the breakfast, pool, and gym

and proximity to rosemont outlet mall as well as reinstatement of morning breakfasts and airport shuttle services to airport (after being suspended in light of

staff was very nice at front desk and bar and

was absolutely no bar fridge items for me to eat and also no real coffee

room service was prompt and food was good

ol) but it was closed

our kids always love your freshly-baked signature soft cookies

easy to get to and from airport on the free shuttle

enjoyed how clean the hotel was, and how many facilities they had to offer on site

m, pool, restaurants, etc

clean room, very nice size indoor pool, restaurant in hotel was good!

arrived at the shuttle location on 11/9 at 8pm, and the shuttle did not pick us up in 10pm

put a microwave on every level by the ice station so the guest doesn t have to go down by the pool area to warm up food

the buffet breakfast.

shuttle from airport quick and easy. close walk to the blue line train.

10) the pullout still worked, but it was a minor disappointment

the meal in the sports bar

were not allowed to go to the sky deck due to kids sneaking in

to get an early check in which was very much appreciated

clean, tidy, spacious, excellent gym, friendly and helpful staff

hotel near the airport with shuttle and nice fitness center

room was big, bed is comfy, water heater, wifi. spacious window view.

room service was prompt and delicious

hotel was clean and we were there on a dance convention weekend which is about of little kids and a lot of mess

there was a very large group of children there for a dance convention over 500 kids

i had to take my luggege by my self because of the fact that the belboy is the shuttle bus driver so

kids loved the pool and gym area

there was a very large group of children there for a dance convention over 500 kids

room cleaned when we returned after 2 hours were apologetic but blamed the other person at theses kids had other issues but your space will not allow further

we wanted a hotel with a pool for the kids to go swimming

staff was great and the gym was good

oken cupboard door on the towel bin), some

felt a bit uncomfortable my kids are older and i would have went out and had a drink or something but i felt uncomfortable

wifi, super helpful staff and very convenient airport shuttle

not have wifi you had to pay for the room phone they wanted to charge me 27 dollars for 2 hour early check in

there are no good channels on the tv, but there is wifi so you can watch youtube or netflix

wifi was awesome; make sure to log onto the appropriate wifi

wifi for a 1/4 of an hour

accept pets and a pet fee is due

kitchenette where u can cook and warm your left over food

they do have a gym

there's a great pancake house 1 mile away, a small gym and a laundry room on the premises

i like the that it has a gym and laundry room

early check in, clean room, pleasant staff, lowest rate in the area

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

strong odor of natural gas immanent from laundry room

nice laundry and vending

the laundry facility was $3

staff was incredible. beds were comfortable. pool was fantastic.

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good and convenient

parking was free which was a huge bonus

a good value- free parking and hit breakfast

i like the big space to have breakfast. the menu was good, there were good option for kids.

breakfast was good

good breakfast. clean facilities. friendly staff.

there were two excellent restaurants and a sports bar within walking distance was also a bonus

adjacent event center, sports bar and cefalu at the end of the complex all compete for the same parking

the only complaint was the loud music coming from the bar next door after 9:00 p.m.

shuttle was there right on time and room was totally comfortable

wifi is poor. no parking at all

room service was reasonably priced

the food downstairs qas amazing and i loved the bar very much. my stay there was very pleasant.

the website that their top amenities wonA t be available because or covid so no breakfast, no room service nothing

a nice bar to finish the evening

no pen or paper or wifi or microwave to heat up food

staff is extremely friendly and helpful and every area from pool, gym area, restaurant, to my room was clean

it's a very nice place, great location and loved the pools

it was a great stay kids loved the pool and the breakfast was great also :)

you had to pay for wifi

the pool opens at 9 and closes at 9 i think it should open earlier and stay open till10 or 11

original server kept forgetting our drink orders and then disappear until we finally went to the bar to put our own order in

my kids were a little upset that it was being drained

great location. very nice hotel. best hotel pool for families with kids in the chicago area.

location was good. i did not eat breakfast

breakfast was great

older folks or those with bags and kids may not appreciate that

how clean it was and the pool

pool closed at 8 but we were happy it was open at all!

i liked everything about this place kids friendly and very nice

good wifi. the staff was helpful to try to resolve our issues.

the shuttle drivers were very accommodating and punctual

breakfast buffet was eggcellent! kids enjoyed the pool!

free shuttle tranaportation is always a bonus

shuttle service,

my kids loved swimming

pool, gym, hot tub area was good. rooms are decent

i loved the indoor pool and the starbucks on site.

excellent price for the quality. staff was very courteous. airport shuttle very available.

their complimentary airport shuttle which starts very early in the morning was also very helpful

i also appreciate the convenience of free parking and the complimentary breakfast

breakfast was excellent

was some type of dirt ring around the pool, it might need to be cleaned a little more aggressively

mattresses and pillows excellent, great hot breakfast! new facility!

friendly staff, clean room, good size and functional bathroom with all the amenities, good wifi, good breakfast and excellent free shuttle service to and from airport

have liked to have seen a secured wifi network for doing business

metimes we

the wifi is not really good

twitch and youtube music is not working via the free wifi provided

min drive), train station is in 5 min walking distance

ts of space left between the door and the floor and the gym was closed

said kids can eat free up to 12 year but they make us pay for my daughter which is 12

a day pass and you get to go around chicago); convenience store at the ground level; free airport shuttle service; helpful and friendly staff; value for money; highly

close to where i needed to be, price, clean. bar and restaurant open!

the atmosphere, the included breakfast

beds are comfy and pillows that?s a plus ? has pool and hot tub and breakfast

the kids loved the pool, fountain, fish tank, and

breakfast is great, close to the airport, well maintained and friendly.

breakfast is amazing. location and value for the money.

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it smelled really bad the last

elevator, ice machine, vending machine, fitness room equipment were all out of service

do to the covid 19 there was no complimentary breakfast offered.

fitness center

air condition is loud, fitness center is right above our room, you’ll feel it when people run on treadmill, but it stop

much chlorine in the pool

the option to gym and swim

the only thing i could honestly say is the pool was quite smaller than it looked pictured and than i'd imagine

convient laundry area, gym and

breakfast was good

i thought the decor and rooms were very nice. liked the little food bar thing in the lobby.

the lobby / bar area was inviting with a pool table and board games

privacy with the barn style bathroom doors in the room

we didn’t use the pool but it looked very nice

the pool temperature was cold & you could easily hear people talking/walking in adjacent rooms.

very nice breakfast!

breakfast was very good and also you can take any time coffee if you wanted

breakfast better than other hi express stayed at

the staff was wonderful, the room was exceptional and the breakfast extra tasty.

very clean and comfortable beds. the breakfast was extra tasty.

lots of great options in the morning and they even had a free shuttle bus service to the airport that runs every 30 minutes or so

it also offered an airport shuttle and free parking

breakfast was ok

the breakfast exceeded our expectations

the kids were disappointed about the pool

and what happened to room service

were great, warm and friendly room was cleaned every day, new towels and bedding decent gym and pool good location shuttle bus to local mall excellent value for

the gym. too small and lacks equipment...

wifi was horrible, spotty, and slow

i liked the staff. the breakfast was good and the staff was very friendly.

so called bar type of setting could use a major upgrade

pool wasn’t open, when i booked our stay it says the pool was open and the gym was closed and it was the other way around

.staff very pleasant and friendly the breakfast was good rooms clean

noise, beds not comfortable, gym very small and no room or equipment to use.

staff was super friendly. loved that it had a bar / food available till midnight.

breakfast wasn't so grand with a lot of variety

did not have breakfast, i had to rush to the airport

no breakfast, even though it said was included. there was no breakfast offered

limited breakfast choices

there was no breakfast available. ud83dude22

staff was very helpful. breakfast was great!! well located.

great breakfast! nice pool and great location

a returning customer. love the breakfast and staff is always friendly

lovely hotel. grab and go breakfasts. large, nice rooms.

breakfast yummy

arranged for a late check out and the staff did not communicate that to each other

was great, would've enjoyed some time in the pool but unfortunately it was not open because of the current covid19 situation

breakfast was good, very convenience and easy location for my visit purpose

rooms were nice and clean they had a pool it was being serviced due to covid and they had scheduled times and it was really nice the way

staff was very friendly and they still serve free breakfast

easy to get to. free parking. large room.

location and parking

we count on the convenience of this hotel when visiting my mom kids grandma in glenview

it's always a pleasure staying at the renaissance. my grandson loves the pool.

breakfast was just okay. would have preferred a real restaurant with a menu and room service.

pool needs a adult time adults who pay to relax can not enjoy swimming with kids yelling jumping in as a paying adult i wanna be able to relax and enjoy my

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every time i

breakfast is good

the room was spacious. tv was upgraded for internet. breakfast has a lot of good choices.

had a spill in it, kitchen area smelled like popcorn, and there was a slight gnat issue in the

there is a restaurant and bar on site

rooms were spacious clean and nice i like the pool and like having to make a reservation

i did not use it but the pool looked tiny.

the pool is kind of small - a 3 ft-4ft, but my 7 year old enjoyed it.

i like the place i wish the pool is bigger and the gym as well. i'll come back again

interior courtyard, spacious, comfortable and safe feeling rooms, good facilities

m and pool)

kitchen

very clean rooms perfect breakfast

size of room, kitchen. and bathroom. the daily room cleaning was great. front desk was helpful.

size of the pool was good

excellent neat with bar and indoor swimming pool

good position, good prices, comfortable room and very good breakfast!

gym offered at this location can improve

everything! including the food for breakfast!

needed more wide breakfast restaurant

the pool was very nice with plenty of lounge chairs and a neat water feature

we hoped to have a drink at the bar area but it was closed. not sure why.

very clean, quiet, great facilities (large pool and gym)

room was clean, staff was great, good breakfast, nice gym

big room with kitchen. friendly staff. clean room.

rooms with kitchenettes, nice evening food and drinks mon

loved the room, breakfast, and pool

exactly what i was looking for!! a nice kitchenette with bed in different area!

breakfast was awesome, but could use a better waffle mix recipe

the breakfast the eggs wasn't very good but i really have nothing to complain about

offer free offsite gym pass for guests who prefer gyms with variations of fitness equipment

breakfast was good and room was very nice

clean. had a pool and gym.

wallbox ev charging stations!

kids friendly hotel and people complaining about the noise so that bother me but beside that

pool is not large and fills quickly

nice to have an indoor pool, though didn't use with all the kids

good free breakfast and the pool seems a hit with kids

had to go get clean ones before the kids could go to bed

didn't like that we had to leave out of the hotel and walk over to the pool, and spa facility, if there had of been bad weather we would have gotten exposed to the elements, not

kids were happy, many different things to do in one place

pool was open

no microwave in room no room service.

no room service from main restaurant

that is really dangerous when you have kids and could risk them putting it in their mouth

was very helpful, free shuttle for a max of 5 miles in the morning, easily reachable from the airport, has a laundrette

breakfast could have been a little better and i know it’s a work hotel but the bar being closed on friday saturday sunday was a

this hotel and staff set the bar and standards high

had like 4 younger kids playing hide and seek till 11:30

breakfast could offer a few more choices . the soap is kind of thin.

was good but the breakfast can be improved with more options and also the gym to include more

towel for shower in a room, i was told you have to wait for 5 hours, as all towels are in a laundry

safe and convenient location and great breakfast and beds! staff were really nice!

the breakfast bar was great also

the kitchen area was well equipped

i also enjoyed the pool

pool and jacuzzi were

the kitchen was fully stocked with all of your needs

the location and the breakfast was good

easy access to room and pool

beautiful grounds staff was able to accommodate our request for early check in

pool was super small (think extra large hot tub) breakfast- finally asked for a refund, 45 min

also, lady that checked us in could have pointed out we would be next to the pool

very nice hotel, great gym

parking lot in need of

wifi was acceptable but far from ideal, as i couldn't recommend if attending online training or

gym, breakfast was closed

where bear white) sliding

the breakfast was very limited and the gym was also very basic.

lots of fun places to dine. shuttle provided to shop and dine.

they had a shuttle that could take you to 3miles but not super convenient

the pool was too cold.

you have a competition of kids make sure they know they can't be running in the hallways at midnight or slamming doors

even though the executive club was closed they gave my 2 kids free breakfast

both breakfast and bar not open at time of my visit

the pool was amazing and a great way to relax

pool water was cold

the pool was not working properly. carpet was worn and needed cleaning.

clean,comfort, bar in the lobby, friendly staff