the price, free shuttle to the airport, and the staff.

location and free shuttle to the airport

airport shuttle. nice driver

who helped me at the front desk was very nice, and offered to waive the early check in fee

motel offers shuttle to airport

24/7 bus shuttle service

the kids were disappointed about the pool

the location was great, easy to get to the airport and the shuttle service was fantastic

not when the kids not i needed to listen to for four hours

lots of great options in the morning and they even had a free shuttle bus service to the airport that runs every 30 minutes or so

my computer could not get on the wifi --probably an issue in my firewall

the food downstairs qas amazing and i loved the bar very much. my stay there was very pleasant.

the gym

nice room, very clean and comfortable. we ordered room service and it was excellent!

wifi was very poor

room was very clean , the breakfast was very good, the check out was very easy, they have airport shuttle, so everything was great, the staff are very polite and helpful

bed, cleanliness, pool, gym, breakfast… basically everything about our stay

was some type of dirt ring around the pool, it might need to be cleaned a little more aggressively

the kids didn't like the bathroom door as it didn't feel very private

bed, cleanliness, pool, gym, breakfast… basically everything about our stay

cons were all about facilities that were not available, namely the hot tub and laundry

more equipment in the gym

was easy to get to, clean, modern and quiet, had a 24 hour airport shuttle that ran every 15 minutes, breakfast and a great price

free wifi, free breakfast and free parking were huge appeals

cleanliness,the staff professionalism , the room service , tge amenities , the room was perfect

breakfast was just great--everything one could want at a hotel

my kids loved the pool and we had a good stay

the bed was soft. the breakfast was on point

dirty gym

room service will disturb even if you put do not disturb sign on your doors

loved the fact that it had a kitchenette. that was very cool.

accept pets and a pet fee is due

cleanliness, friendly staff, laundry facilities are free!!! bed was amazing!!!

property was exceptionally clean and located a very short shuttle ride to the airport

kitchenette where u can cook and warm your left over food

came with my wife and 2 kids

nimal), wifi, airport shuttle 20 mins. from terminal. price.

and quiet, laundry machines easy to access and functionally good

made the reservation no mention that we had to pay for parking while we were gone for the week

they have gym with just one equipment and that too is broken

no room service menu for breakfast.

room service if it is even available nice fitness center

no hot tub-just a pool. pool was great but would have been amazing with a hot tub as well.

stranded at ohare airport with my 2 little kids

room service not available restaurant closed and the worst and entire group of us who arrive at

size of the room, the staff was pleasant bar and restaurant available on property, didn’t have to leave hotel, to get a meal

restaurant and bar on site .

been great: the staff, breakfast, the gym

close to slot of things. the bar tender was great and we had fun.

i liked the location and the gym area.

going around but if you needed anything they brought it to your room free breakfast was very good room service for dinner was very good food was very good

the wifi is not really good

it have facilities like gym, laundry room, restaurant, staffed

the gym equipment was broke and the ice machines were removed

twitch and youtube music is not working via the free wifi provided

the wifi is good

the fitness room was never cleaned

plenty of parking, comfy bed i could go on and

elevators did not work, i was there for 4 days and three nights and they served the exact same breakfast each day

the wifi connection

wanted to use the pool, but not enough time, will do in the future.

huge number of unruly kids in halls and public areas

room, good breakfast, staff was very friendly

i like that there is a pool they have a ironing board & and blow dryer. big species room & bed

kitchenette was useful

no restaurant, no room service - no ones fault - and the staff were polite, professional and downright sweet

being exhausted from travels to chicago, we had room service from thorn and found the burger to be better than expected, normal airport hotel

the late check out idea was excellent

stayed at the hyatt rosemont two nights prior which was drab and restaurant bar closed too early

room service was late and food wasn t worth the price. creme brulee ugh ick

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

beautiful and spacious room and gym was fresh with plenty of equipment

wifi didn't work well either

bed was incredibly comfortable, and i took advantage of the lush robe and slippers and i ordered room service, which was top notch

restaurant and bar in hotel with choices outside door

the atmosphere was nice. the kids liked the pool and the gym

cleanliness, courteousness of the staff, indoor swimming pool and exercise facility. location

the pool was warm clean and open late. nice size tv and very clean roo with a great view.

cleanliness. room comfort. indoor pool. restaurant.

they accommodated me with a much needed early check in! great staff!

love the rooms, the pool, outside patio area, the inside bar and sitting area it was a really great experience

the gym was nice they have a snack bar

gym and pool still open

went above and beyond to shuttle us where we needed to go due to mobility issues

george at the bar was everything exceptional i loved it looking forward to staying

so easy for flying out of o hare early in the morning. no stress, no need for a shuttle.

the pool closed too early for my kids to use.

i was given a wifi password even though the hotel description says that wifi is only in commonly used areas

the pool closed too early for my kids to use.

fast and easy check-in. great gym. easy to get to any terminal at o hare.

wifi hard to get in 1401

shuttle to terminal 5

arrived at the shuttle location on 11/9 at 8pm, and the shuttle did not pick us up in 10pm

the breakfast buffet was excellent. gym and fitness center and pool was great.

hair in my food when i ordered room service.

check in very knowledgeable very clean excellent room for price punctual shuttle

on back of door, hanging hardware on the wall where a picture used to be, no soap dish for the bar soap on the counter, no liquid hand

our kids always love your freshly-baked signature soft cookies

fast room service

wntown chicago)

how 100% modern and efficient. great breakfast

was a kids sleep over going on right next door to my room

to mall, casino, conf

great deal and comfortable bed with shuttle to ohare included. would definitely come back!

to shopping mall, excellent restaurants and casino

it was clean, good amenities with the bar and starbucks

breakfast, full starbucks in the lobby, direct access to the convention center and free airport shuttle

easy access to airport. good connection with terminal. prompt room service. easy check in.

there was a pool and gym but we didn t use them

shuttle to ord was prompt at 5 minutes after every hour

there was no breakfast available. ud83dude22

did not have breakfast, i had to rush to the airport

limited breakfast choices

more food options for breakfast.

breakfast was good, internet excellent with high speed, only that i had to pay to use fridge n

on-site restaurant and separate bar were very nice

we found the overall independent, non-corporate/chain feel of the hotel charming, and the bar staff at the connected restaurant was very friendly

in-house italian restaurant and also a popular bar & grill

my husband’s suit and dress shirt to the laundry to have it pressed before a family wedding

attached bar was also good with a good menu

24/7 gym was well equipped and the snack store downstairs was very practical for an early wake-up/flight

wifi was spotty in our room and the concierge wasn t very interested in the problem

was left over pizza in the mini fridge and when i told the gentleman about it who brought me my room service he didnt remove

clean, nice rooms, good bed, friendly staff. every 15 min shuttle bus

location, shuttle from airport, staff was amazing.

the service was excellent, the bar poured good drinks and the room was immaculate

they don’t clean your room everyday, the bar wasn’t open, coffee was absolutely awful

no grab bar in shower. hand soap too small. soap in shower mounted too high.

hotel food and bar service very

onsite bar and dining was closed due to covid.

also, pool is a plus in our stay for the kids

wifi was a little spotty (it wasn’t an issue for us (adults) - my kids like to wind down and watch youtube kids at night before

restaurant and pool were closed due to covid protocol

the first night i really had my doubts about the place-crawling with screaming kids, and cops going in and out

the pool was the best part.

sauna in the bathroom. pool and whirlpool so clean

quiet, close to airport and has every 30 minutes shuttle between airport and hotel.

was no complementary water, there were some bad and disruptive kids who were running down the hall all day and night

i loved the hours for the pooland gym area. and the stream was great.

room service available

breakfast, gym, location

clean rooms, a nice pool, and a gym

swimming pool. free breakfast. and awesome customer service

at the bar were great, bed was comfortable, king suite was designed very well

the omelet bar was a very nice feature

room service

place was just amazing from security to the cook to the room service to the front desk clerk

were woke up in the middle of the night by the fire alarm that turned out to be nothing and room service was trying to come clean our room from early in the morning even though check out is

the pool and whirlpool were clean and comfortable

pool was nice, my daughter had a great time

no room service

room service was nice and quick

handled the concerns with the kids running down the hall and slamming doors immediately

very close to airport and offered very comfortable bed, a bar and restaurant.

one of the best hotel gyms i've been to.

lied about 'kids eating free at onsite restaurant ' restaurant refused to honor that, front staff was rude and

gym was tiny, out of water, cups and towels, and dirty

facility did not have wifi

beds - lots of pillows, great free breakfast buffet, convenient cta station across street - easy access to chicago, excellent

waitress comped our breakfast! that was above and beyond.

it would be the breakfast

shuttle should be 24 hr, there was no room service or restaurant as advertised, understaffed so staff were stressed and not friendly, not

clean, fast and friendly room service

was close to resturants, fast food, convince stores, and casino

breakfast was offered or mentioned to me

the front desk staff amazing the room service amazing every thing was amazing!!!!

room service comes every fourth day so if you re staying for 2-3 nights you need to call for

tub had grab bar but not really an accessible room

room service was great.

we stayed three night and they didn t provide room service and the ran out of towels

great location. very nice hotel. best hotel pool for families with kids in the chicago area.

was nice and clean! we had a great check in experience and enjoyed the pool and the bar!

the pool area was great kids loved it !

staff was very accommodating and in room service food was great.

great location. very nice hotel. best hotel pool for families with kids in the chicago area.

shoutout to the valet staff who were brilliant, and valet parking is complimentary!

the staff was great room service was wonderful

room service and the hose keeper

went to spend the night away escaping from my little yoing kids because i am a burnt out mama

it s location near to a golf course gave it a resort-feel

easy access to/from ohare, great breakfast, 24 hr pool was great for when kids woke up very early with jetlag after

wifi was not so good, unstable sometimes

the pool was clean and big the kids totally enjoyed it

location,nice and clean, gym, breakfast

wifi is horrible

was no microwave refrigerator in my room i had to pay for it also when i got room service i was charged twice for them bringing my food to my

paid extra to have breakfast included but because i needed to use room service, i got nothing for it

the place also had a bar in it so it was convenient for us

the dining room and bar area was extremely nice

the wifi was decent and allowed me to do remote work

thing was when we got picked up from the airport with the shuttle, driver was a little mad we didn’t meet at the exact spot which made him 5 minutes late

the option to gym and swim

the kitchenette cupboards could do with some refreshing.

we used the free shuttle to the blue line transit

complimentary breakfast

there was a vending machine with water/cola and ice and laundry on our floor

operated laundry

shuttle picked us up in exactly 7 minutes when it was expected

when we got there they just seemed like bored high school kids and that explained why they didn’t seem like they wanted to help me

and more fees they charge fees or call it resort fees ' gym and shuttle to the airport and etc ' i didn't use the shuttle

room service was fast.

of room service extremely helpful during my stay very professional and knowledgeable

the room service food wasn't tasty, too salty.

it was date night for me and hubby kids free

great location excellent gym comfortable lobby area

loved the size of the room, having a full kitchen was great with kids

roomy it’s different things to do for adults an kids it’s a great experience to do to get away we’ll be coming

the city,,the hotel was very clean and quiet the queen studio was perfect for my two days and the pool was relaxing

enjoyed the space and the kitchenette

one night we went to the pool where there was at lest 15 young kids with 4 adults

very close to airport , early check in, late check out and big rooms

easy location to the airport and shopping. great size room and gym. pleasant setting.

have suites, which is great if you need to have kids sleep in a separate room (we have a travel

our room service included gratuity, however when asked to sign receipt, we felt obligated to add

amenities include gym, parking but didn't say we had pay for it which was misleading

asked if i secured a taxi from the airport and volunteered to refund the fare because their shuttle driver had to slip away

everything especially the friendly helpful restaurant staff...and the shuttle!

it was close to the casino and the breakfast buffet

location, customer service, amenities, courteous and prompt shuttle service

room was clean and staff was excellent. nice fitness equipment.

i also didn t like that they didn t have wifi in the room

staff; updated rooms; free coffee all day; shuttle to/from airport, free breakfast; cute little gym

breakfast was pretty decent too

wifi was much too slow. emails delayed, took a long time to access web pages.

wifi is almost unusable, the bandwidth is not enough to load any kind of website, and it is pretty

good breakfast, nice pool and gym, pretty clean

kids sleeping on the sofa didn’t get any duvet only blanket :(

which breakfast stayed open just a little later

the pool and the gym are good and pretty new. room was ok. lobby was clean.

kids running around

the gym, swimming, free wifi and computers for printing out your boarding pass.

no clean towels in the bathroom,and bags of dirty laundry in the shower and no linen on the bed when we arrived

gym equipments need to update.

was a kids splash pool with jets and fountains

desk clerk was kind enough to allow a late check out closer to my flight

room was large and comfortable, with a well-appointed bathroom, kitchen facilities and a sofa

breakfast is nice and the gym is also functional and to my liking

would have liked a spin dryer near pool, and plastic bags to take wet swimming costume on flight

great breakfast. convenient to airport. shuttle service. great staff.

at least the pool worked

the one laundry washer was not working

the gym

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

location, value, comfort and a decent breakfast. no complaints.

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

the pool was lovely

very bad beds hurt my kids and wife back and mine

staying with myself and two kids and had room for everyone with the king and sofa bed

service and shuttle service

shuttle service from the airport came back to pick me up

many kids making noise

i couldn’t even let my kids in out of the pool unless an adult was holding their hands the

i didn’t have to leave to go out to eat they had a food place and a bar there

pool workout room bar food

also went to the bar

hotel is a hike from the downtown area but they offer a free shuttle to and from the train station

laundry room and gym are good

comfortable beds, the pool and jacuzzi

the location was perfect near rivers casino

close to airport and casino. shuttle available to both

spacious room, nice little pool and gym, comfortable beds, and withing walking distance to car rental

good breakfast and coffee

the breakfast but i understand because of covid-19!

way things were organized, the room bathroom, pool, and most especially the breakfast served in the early morning

breakfast could of been better

plastic silverware and by the way we wish the customer service at the front desk and valet to the pool and spa matched

the gym and pool were some of the best i've come across outside of a resort. i'll be back!

yes i would like the gym to be 24/7. i workout twice a day.

it was kids and dog friendly as well

pool/ jacuzzi and gym are the largest and best equipped i’ve seen

about this stay was amazing, i loved that there was a laundry room available to guest

loved the breakfast,

the shuttle service to the airport was very convenient

there's a kitchen!

only thing i didn't love was breakfast

information guide about the hotel and the room was not provided in the room, nor was a room service menu

i wish they offered room service. their restaurant is rarely busy, especially during the day.

parking a concern if you re holding an event.

there was bar louie downstairs

room was very clean we went to order room service and they no longer offered that from the bar louie downstairs other than the quickest

room service via phone with restraint was a bad experience

they had a gym but i will not be staying there again

room service

comfortable bed, good wifi, excellent shuttle services, friendly staff

gym too small and not adequately equipped; breaksfast is sufficient, but not great - bread was very

free shuttle runs every half an hour (during the day)

could have a few spirits for sale for late travelers to purchase after the bar closes.

i used the gym which had the necessary equipment

breakfast could have had few more items to choose from and the parking fee could have been more

comfortable bed, quiet, good breakfast, easy airport shuttle

there was sufficient parking

breakfast is always hot and ready, staff is always friendly and helpful and the location is perfect

very clean, great breakfast, convenient parking.

parking

also, there was plenty of parking and the staff was very helpful

shuttle ran too late to catch our flight so we had to rent a car

bar was excellent with a fully stocked selection of spirits and food

one of the shuttle drivers was texting while driving with 7 people in the car

would be nice to have an airport shuttle

was no shuttle service from o'hare but the hotel does have a relationship with american taxi at a flat

clean room with small kitchen

modern, suite-style rooms are very nice, and the fully-equipped kitchen with stovetop is very helpful

parking was very limited - ended up having to park on the street overnight - far from the entrance

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping, a decent exercise room, and shuttle service to nearby areas

the room was very clean and comfortable. the wifi worked great and breakfast was very good.

so much going for it as an airport hotel: price; free airport shuttle; basic but free breakfast; laundry; clean, comfortable, quiet rooms

a 24 hour shuttle would be better

free shuttle upgraded movie and tv selection hottub and heated pool

i like that the pool was open breakfast was great and housekeeping was great every day

they have a coin laundry we found great after road

where on their website did it mention their evening bar and food service was going to be out of order do to the season being slow

restaurant/bar

the facility's bar and snack shops still closed but this is a great spot for a business traveler

small bar inside

the pool

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the early check in

pool was open had amazing time with my family of

-welcome cookies at check-in -good gym

pool key. keep them is 30$ additional no one said anything

paid $25 more for this hotel because it was supposed to be a casino hotel

the restaurant and bar are a great feature

it also features a small gym, and breakfast is available on-site

they had a gym and on-site bar that served a limited menu of bar snacks

hidden gem! excellent condition, very clean, friendly staff, great bar & restaurant!

loved that there was breakfast everyday for the kids and they loved the pool and the free popcorn and also the other family we where there with they got us rooms right

the kids loved the pool

i didn't like the fact that it was only 1 type of meat for breakfast everyday...

loved the friendly staff, the small gym and the pool with jacuzzi

hotel breakfasts could be more creative.

available room and in door pool

furthermore, i must admit the agent that verified the pool was available for the kids was a plus she was excellent

the room was very spacious which is a plus when you have little kids.

couldn't accommodate a early check in

pool is big enough for lap swimming

accommodated our request for late check

the swimming pool water it's cold!!

breakfast, front desk staff

the most i enjoyed was the comfort of the bed and their breakfast variety every morning

gym offered at this location can improve

guests that checked in friday night were loud and let there kids run up and down the halls til all hours of the night

the pool was small but it worked the kids still had fun.

butter they had was cold,so to put any on toast or a waffle was impossible not good ruined breakfast

t see below)

kids running down the hall screaming earlier but again not the fault of the hotel, more the people

breakfast was amazing! the room was so comfortable i really didn't want to leave!

sparkling clean, great breakfast

to top it off, the breakfast bar was unimpressive (no peanut butter for bagels), the fitness room smelled like mold from a leak, and the treadmill shuts off after 20 minutes

quiet and clean. delicious breakfast. bed linens were very comfortable.

the breakfast was very nice, and the hotel is very well kept

there was an issue with kids running up and down the hall which was disruptive to my sleep.

the view is beautiful, with nice pool and gym facilities

price was great for such a nice hotel with a pool!!

parasols or similar at the pool breakfast buffet very poor no room service waiters at outdoor cafe could be more

ds using it as playroom)

the gym could use more weight equipment.

not very quiet either, could hear hallway and the gym on floor below pretty clear

rooms were nice, would like to have families with kids and adults only floors separate.

very clean, quiet and the pool

gym is ok, but crammed there is nothing around the breakfast is neither healthy nor tasty (or is it

pool under renovation at the time.

it was nice to have an indoor pool for the kids to enjoy

not enough breakfast option like more variety of meat

the breakfast was also very satisfactory

it wasn’t busy and we were able to swim with the kids each day

pool towels are small. would recommend bringing your own.

clean room, quality bedding. an excellent continental breakfast.

the wifi is confusing and a bit slow.

couldn't hook up the game system to the wifi

staff at the breakfast bar had excellent customer service

good location for my needs, free parking, guest laundry,indoor pool and workout room

terrific breakfast. helpful, kind staff. very hospitable.

good location for my needs, free parking, guest laundry,indoor pool and workout room

the pool was not open and it was not mentioned anywhere on the website

staff continues to knock on your door after you've been given a late check out

also, people spoke mariguana in the hallways and kids were running as well

very noisy and management didn t control the noise closer to bedtime, kids ran up and down the halls from the pool

very noisy and management didn’t control the noise closer to bedtime, kids ran up and down the halls from the pool

cards to the rooms kept not working to many unattended kids took over the pool and staff not doing anything about it kids running up and down hallways all

breakfast was amazing and they have a very lovely and well kept courtyard

location, price good for the area, pool and breakfast area spotless, breakfast better than expected

wifi was on the slow side

there was to be breakfast included but there was none when i went to get some.

it's located close to a parking area

breakfast was the best i've ever had at a best western

the lobby and breakfast area is beautiful

beds, great room service and friendly customer service at front desk, good value, nice shower and bath, sofa

room service can be better

wifi signal very week

good breakfast