have liked to have seen a secured wifi network for doing business

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small shopping center behind it,

breakfast was amazing, far exceeded our expectations, very clean atmosphere very welcoming, would

love comfort suites breakfast is always amazing. this is the only hotel id stay at..

also, it was advertised to have a love seat in the tv area, but instead there were to kitchen chairs sitting side by side

rooms are spacious and clean, amazing beds good wifi ok tv restaurant is very good

very clean, spacious, had an indoor pool, fast wifi and free parking

their website, it says that the gym is open 24hrs

slow wifi

water was provided at the small gym

then i needed a late check out of 12:45 and jeanette said there was a $50 fee for check out later than 12:30 but

need better room service.

gym and restaurants were open

no food or bar service due to covid.

bed was incredibly comfortable, and i took advantage of the lush robe and slippers and i ordered room service, which was top notch

i like the that it has a gym and laundry room

having a laundry facility and gym on site was fantastic

perfect location and fast shuttle

location to airport and the fact that they have shuttle service

convenience to airport and free shuttle. i’ve been traveling a lot last few weeks .

convenience: inclusive breakfast

pretty quiet too and plenty of parking: they don t make you pay extra for early check in that s a

air conditioning and wifi both worked worked well

you had to walk outside to get to the lobby and to breakfast

plenty of free parking

the late check out idea was excellent

no restaurant, no room service - no ones fault - and the staff were polite, professional and downright sweet

shuttle to/from o'hare

room service and the restaurant was amazing

being exhausted from travels to chicago, we had room service from thorn and found the burger to be better than expected, normal airport hotel

the shuttle service: four of us flew and we did not want to rent vehicles to get to the hotel

pool, hot tub, free parking, breakfast, pets

close to the airport and offer shuttle services

the breakfast is good and they provide coffee all day

was still served through an ideal social distancing way, the gym was open for guests with a booking schedule, and the room was comfy and

they have a nice bar and restaurant inside them

wifi was spotty, other than that everything was good

nice room, very clean and comfortable. we ordered room service and it was excellent!

large room, clean, gym

stay a major part of the hotel was under remodelling,hence some facilities were inaccessible,the gym in particular

room service menu is limited, there seemed to be lots of confusion over parking from both the

rooms, super-comfortable beds, great shower and a truly excellent breakfast

m, pool, restaurants, etc

when i arrived

arrived at the shuttle location on 11/9 at 8pm, and the shuttle did not pick us up in 10pm

the snack bar, gym, and pool are great amenities!

pool was very cloudy are kids were not happy about that, the rooms were over priced, air conditioner was very noisy and the

súper confortable and i love they have ( a shuttle) transportation from the airport to the hotel

the gym was nice they have a snack bar

has an inside gym and pool, big inside and outside lounge and a bar

warm cookies, quick hot room service, friendly staff, nice rooms, super clean.

on back of door, hanging hardware on the wall where a picture used to be, no soap dish for the bar soap on the counter, no liquid hand

the bar in the hotel

we asked about the pool and we were told it has been closed for two years then we asked about room service and we were also told it has not been functioning for two years

was absolutely no bar fridge items for me to eat and also no real coffee

convenient to ord with their shuttle

in, or what kind of food and things to do around the hotel although i clearly was staying with kids and family

the cost of parking. the heater in the pool was broken.

and proximity to rosemont outlet mall as well as reinstatement of morning breakfasts and airport shuttle services to airport (after being suspended in light of

the rooms were very nice and the breakfast

clean facility & quick room service

shuttle service was convenient. bed very comfortable

we enjoyed the room service from the hotel restaurant and was happy to see that there was a starbucks on site

being in the bar area the bartenders were very entertaining and kept us in a good conversation

restaurant and bar have excellent staffing and service

th your wifi) while i got that last nap in

we didn't touch it, but i know others with kids had trouble

staff at breakfast bar gave my kids hot coco and even made sure the temp was safe for them

there is no room service through the hotel itself which would have been nice

great breakfast with numerous selections for food and drink.

was no complementary water, there were some bad and disruptive kids who were running down the hall all day and night

my kids loved swimming

wait for shuttle despite 3 calls.

were very comfortable and room service was was excellent showers were very nice bathroom in general was nice transportation

large comfortable room. nice bar and grill. pool, gym, sauna

shuttle at 5:30 am, complete hot breakfast at 5 am, friendly daytime receptionist and driver,

the breakfast

breakfast was ok

shuttle picked us up from the airport

staff wonderful & their breakfast great, unusual too see.

to drink coffee in the morning and we had very limited coffee in the room with no refills during room service

the staff is very friendly and helpful! i also love bar louie restaurant on the hotel.

warned-there's no airport shuttle as advertised, no breakfast, extremely slow, shotty wifi, broken vending machine, poor cust

appreciated out friendly and accessible every staff member, particularly the check in folks, two bar tenders and the van driver

your beds wouldn't comfortable at all and one of my kids had to sleep on the floor.

room service had a 6% charge plus a 20% service in addition to the sales tax

the food at the restaurant is excellent and the room service is also excellent

the pool area was great kids loved it !

charged extra 13$ for wifi.

the shuttle service is great

where was the peloton bike? did not see it in the gym.

room service and restaurant food is awful

i could hear kids running down the hall, doors slamming, and the airplanes landing

room service was great and food was even better.

like the gym and heated swimming pool

no breakfast provided

only issue was that we requested a late check out which was confirmed by the front desk the night before, and had three different

only problem i had was that front desk attendant told us breakfast was complimentary and when i went downstairs to eat i was told it was $25 to be paid or

no breakfast available on the morning we were there. small, small inconvenience.

shuttle should be 24 hr, there was no room service or restaurant as advertised, understaffed so staff were stressed and not friendly, not

wifi was spotty

wifi is not working properly, even if i sought help from the front desk, still it did not work

just a convenient, basic spot. all i needed. gym surprisingly good.

group of over 20 kids were playing rough in the pool, and their supervising adults/parents did not stop them

room service

convient laundry area, gym and

you want a clean and comfortable place to crash before you take a complimentary shuttle to an am flight to o'hare and you're in the mood for free breakfast

pool was clean

the staff from the reception area, kitchen staff, and shuttle driver are all pleasant, kind, and very understanding

the kitchenette cupboards could do with some refreshing.

was a little early for check in so we had a lovely meal in the sports bar

excellent-quality gym as well

nice to be able to walk to flight in morning with kids

big gap under room door, more than an inch, room service a little pricey,

location was the attractive quality at the outset and the facility was easy to reach at 1am with kids - just off the plane

close to restaurants and casino

the bar is amazingggg

no towels, sanitation wipes or water cooler in fitness room

the location was across the street from rivers casino

have liked to have shuttle service to the convention center, but they only have shuttles to the airport

he even gave me a room near the pool which was appreciated considering i had 3 boys with me

close to airport and casino. comfortable beds. van to the airport for free

staying with myself and two kids and had room for everyone with the king and sofa bed

service and shuttle service

front desk staff and shuttle driver was excellent for kindness and service.

location and free shuttle to the airport

who helped me at the front desk was very nice, and offered to waive the early check in fee

motel offers shuttle to airport

shuttle was very helpful as they even arranged for me out off thir operating hours

the price, free shuttle to the airport, and the staff.

we took advantage of the shuttle service and driver was very nice

there is a gym! it’s near to the airport.

gym the italian restaurant & bar very clean spacious room

shuttle picked us up in exactly 7 minutes when it was expected

well equipped gym facilities

really liked that they had a pool area for smaller kids to play in

to a lot of attractions like casino, shopping, restaurants

able to walk to casino and some very good restaurants

pool area was so slippery that my kids each fell multiple times walking through

cleanliness and pool area hotel employee was awesome

they will very accommodating and given me the late check out is well

the gym had great equipment

the king pull out in the the living area came through clutch for the kids

had missed a flight and had two families w kids

large comfortable room. great lively public spaces, good gym. friendly and helpful staff

kids running around slamming the door

less vegetarian options in hot breakfast

i then called the front desk and they said no so i had to drag my kids out of bed with only fifteen minutes because no one would give me an answer

i wished breakfast could stay open till at least 9:30 am

pool room was a bit cold during our stay

breakfast exceeded our expectations, in the quality and choice

they didn t have iron box and room service was

everything was great. breakfast, bed was was comfortable.

gym room was decent, but could be improved

everything, free breakfast

location, bed, gym

5 min from airport and casino

desk clerk was kind enough to allow a late check out closer to my flight

i arrived at midnight, and the airport shuttle was running, so i was able to reach the hotel safely and comfortably

the shuttles and fee parking are exceptional. nice gym and pool.

on site restaurant and coffee bar are very

kitchen appliances? wow! amazing! great lobby, was safe, good parking.

the free shuttle to the airport 24/7

great room, large, kitchenette, clean and great amenities.

nice hotel with a bar and restaurant onsite

staff was very friendly, the room was comfortable and clean, the gym was clean, and the breakfast was very good

pool is clean

comfortable beds, big bathroom, nice breakfast buffet options.

also one of the best breakfast services out there

great place , staff nice , shuttle service great

we use the shuttle service to the airport, the driver was awesome

there weren't any towels in the pool area, so we grabbed a couple from the gym

the free airport shuttle was a selling point

perfect for families, near airport. breakfast could improve

plenty of options and for kids too

inexpensive place with hot tub pool and gym came here for a tournament and it was perfect for me and 2

my kids loved the pool and we had a good stay

very clean room, comfortable bed, great breakfast. enjoyed jacuzzi and swimming pool at night.

room service will disturb even if you put do not disturb sign on your doors

the kids really enjoyed some time in the pool

comes with kitchen area

easy airport shuttle, friendly staff

the free breakfast was great with a wide variety of items to choose from

their all day airport shuttle is a very good facility and reduced much of our travel stress

close to airport. airport shuttle.

elevator to all floors is very convenient as is the provided guest laundry

also there was no room service

room service answering system. calls holding holding too long

the location has a shuttle that takes you to the airport, and through the train station there you can go pretty much

room service

shuttle was excellent

decent gym and good location if you are looking to stay near the airport.

breakfast could have had few more items to choose from and the parking fee could have been more

breakfast could have had more options

convenient location with dining options nearby and an airport shuttle.

it was great having a hot breakfast buffet and a pool all in the same place

free breakfast

offered a late check out to us free of charge to swim

the gym is also small but has everything what you need for training

also the breakfast was delicious

the only reason i chose this hotel over others was the indoor spa / hot tub

front desk help was great! breakfast too

comfortable room and beds, good facilities staff are very helpful, nice little pool and hot tub to relax before or after a long flight

never gotten in the pool for no other reason than just not staying long enough

they have a coin laundry we found great after road

the breakfast area could be larger. it is a popular hotel and the dining area was busy.

pool was open until 11pm which was good because after being in the city the kids were still able to go to the pool afterwords

an altercation in the pool area with non hotel guest drinking and diving in the pool area in front of my child

that said, there was a second sink in the kitchen area, so i don't know why the bathroom sink couldn't be inside

the pool was closed.

my son loved the breakfast

there was a swimming pool and workout room, a covered parking area as well as large parking lot

it s nice that they have laundry for guests

room service was the best

parking was so bad

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i had to strew them over chairs and

is located in a great area, just steps from other restaurants, shops and bars

we found the overall independent, non-corporate/chain feel of the hotel charming, and the bar staff at the connected restaurant was very friendly

attached bar was also good with a good menu

on-site restaurant and separate bar were very nice

no guest laundry room

lovely bar and facilities

hidden gem! excellent condition, very clean, friendly staff, great bar & restaurant!

staff not so polite and helpfull , when my wife asked him to help her set up the tv in the gym area, he was acting surprised and replied that is not his job to do this

everything except no laundry for guest ! that’s extremely hard when staying a week or more

clean property and rooms, bar and restaurant on site.

location and gym was nice

been great: the staff, breakfast, the gym

fish, pizza, chip, burgers were good in the bar area

close to slot of things. the bar tender was great and we had fun.

did not have breakfast, i had to rush to the airport

front des was sparsely manned and there was no breakfast on sunday morning, that i had expected

polite and helpful receptionists. good breakfast. big room with really comfortable bed.

hotel offers free breakfast in the morning and there was only coffee and tea available

limited breakfast choices

room service

it was a standard hotel hot breakfast, just what you need in the morning.

free parking free breakfast

breakfast was great

breakfast ended too early for us.

nice lobby and bar and very comfortable bed. quiet and used the workout room and hot tub

we love the pool it was so nice and clean and the hot tub was so relaxing

they accommodated me with a much needed early check in! great staff!

cleanliness, courteousness of the staff, indoor swimming pool and exercise facility. location

the pool area

hotel is only a short drive from o’hare and offers a shuttle to and from the airport which was perfect and easy

the staff the cleanliness the pool the hot tub and super comfy beds

since it was being renovated, the pool was closed. but we knew that prior to booking

one thing that caught me off guard was that the shuttle was running not even each an hour and i had to take uber to the airport and in the snowy

liked the hotel room it was nice the king size bed was great i liked the pool and the hot tub the customer service was

the front desk did not have change for laundry at any time

needs a quarter machine or have laundry that takes debt

original room was very hot, the hotel is dated and old looking, wifi was problematic

on sunday in bar louies

breakfast and the pool with the hot tub. also the bar

the shuttle was unavailable when we needed it.

pool was small

nice hot tub/pool area! room was clean!

bar and restaurant were not open

bar was excellent with a fully stocked selection of spirits and food

breakfast was decent

early check in was possible

the price, the free parking, the great breakfast, the clean room

no free breakfast due to covid but they did have juice and coffee

i was a little confused about the breakfast timing or what to do during breakfast.

a lovely view across the lake , a very welcoming lobby area with modern stylish furnishings , bar and grill is very good with good choice of wines

i liked the pool, the gym, the very helpful staff

the bar was closed due to

lounge was terrible. the actual bar was just a shelf. pool was old. no hot tub.

loved the bar at the hotel, liked the pool,liked room service option

it was nice to have an indoor pool for the kids to enjoy

pool under renovation at the time.

my kids loved the breakfast and the front desk attendants were very nice!

to add some more items on breakfast buffet like muffins, cheese danish, yogurt and orange

splitting the room was not great, a big room should expect more people (especially families with kids) and it would be nice to watch separate things

management, no elevator, pool building looks into guest rooms - no light or privacy, snack bar has very limited hours and food

i liked how they have a restaurant, bar and gym inside

i liked how they have a restaurant, bar and gym inside

grandchildren enjoyed the pool

also, pool is a plus in our stay for the kids

hotel food and bar service very

well to no fault of there own but because of covid the bar was not open

no grab bar in shower. hand soap too small. soap in shower mounted too high.

the service was excellent, the bar poured good drinks and the room was immaculate

onsite bar and dining was closed due to covid.

the swimming pool and jacuzzi were clean warm enough! the staff were exceptional!!

i traveled with teenagers and they really enjoyed the pool and the safety of the hotel

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

the pool and whirlpool were clean and comfortable

were woke up in the middle of the night by the fire alarm that turned out to be nothing and room service was trying to come clean our room from early in the morning even though check out is

the showers and the kitchen atmosphere in the room were super nice

i will say the morning breakfast was good and the gym was clean

had red stain at head of bed, restaurant/bar was closed due to staffing issues, gym was not ventilated and very hot, no outdoor pool or hot tub (only indoors), housekeeping was

free parking, free breakfast, great location, wonderful staff!

only the runny oatmeal. otherwise, the breakfast buffet was great.

tub had grab bar but not really an accessible room

the bar was also short staffed, i waited over 45 mins

had to ask for room service daily

room service was great.

nice size rooms. good gym and pool area. staff very friendly and accommodating

the bar was stunning

have been nice to have a nice quiet comfortable lounge to sit in - the bar area is very

only downside was in the morning the parking lot was a bit slippery even though it was coated with salt

room service prompt, friendly and food was delicious and beautifully presented

room service was incredible

the hallways are a bit dated, and the wifi was spotty

parking lot was too far from door

went down to the bar the first night and the gentleman at the bar was very accommodating with the ice, the second

reserved a parking spot here for about 2 weeks

the bar was open

5-room service was not made after one night stay

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

room service and breakfast

shuttle is limited and wasteful

also ordered room service and wasn't told i had to pay with cash until food arrived

there was no daily room service to empty trash.

the new woman working at the bar was great at her job

were high up with 2 small kids and a fair amount of luggage, so couldn't take the

kids loved the pool and gym area

our choice to not use the pool or hot tub

right next to the mall and several great bar and restaurant options to choose from

or microwave in our room so i contacted the front desk to ask could i use the fridge for the mini bar and take everything out

late check out till 4pm was also a plus

but an overpriced spa was offered

we did not eat breakfast but the bar service was great! ample parking was available.

pool could be cleaner and monitored

only thing that i could say that i didn t like was the coffee at the bar area

we count on the convenience of this hotel when visiting my mom kids grandma in glenview

spacious area. comfortable beds. lots of free parking space.

the hotel the staff was friendly and the room was big enough for me , my husband and my three kids

some individually wrapped muffins or pastries for breakfast instead of nothing at all in these covid

we were in love with the kitchen area it was so helpful to have especially because we had our children with us

loved the size of the room, having a full kitchen was great with kids

that it has a kitchen with all the appliances and bed was very comfortable

beds were good. breakfast was great! while experince was wonderful.

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

the one laundry washer was not working

very nice hotel with breakfast included ! clean, good loaction , spacious rooms !

laundry room could be cleaner

great breakfast and location

everything! including the food for breakfast!

size of the pool was good

clean, quiet, friendly helpful staff, excellent complimentary breakfast, nice selection of nearby restaurants, and easy access to all the highway system

breakfast, front desk staff

the swimming pool water it's cold!!

great and reliable shuttle service. awesome breakfast, awesome staff.

service from the person that booked us in was excellent as was was the breakfast

shower is amazing, delicious breakfast and got a early check in!

best breakfast buffet. great location. clean.

i would prefer if the hotel offered grapefruit juice for breakfast and the hours extended to 10:30am as opposed to 9:30am

i liked that there was some food right next door in case the kids were

the door leading from the parking lot to the hallway was supposed to be locked, but never was

hotel was clean, we had free internet and free parking

good gym. clean room

the pool was nice

elavator not working laundry machine out of order

strong odor of natural gas immanent from laundry room

two different bank cards in laundry payment option for dryer

early check in, clean room, pleasant staff, lowest rate in the area

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

the internal gym is a nice to have after a long day of driving

breakfast was ok, small selection but ok the gym was clean and simple, had basic equipment, ok for getting a quick workout

breakfast was great, if you get up soon enough!

bacon for breakfast!

location and gym

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

had a clogged bathroom sink that was filled to the brim with water and there were roaches in the kitchen

every room i’ve been in has a kitchenette with a full sized refrigerator and freezer, it has a small stove, a sink and microwave

quick working staff by the entrance desk, the very nice and kind, hard working kitchen lady, who was running around and stacking more food to help and make everyone happy

no free breakfast and kitchen had no equipment to cook or plates to eat or drink from and no coffee or coffee maker

it is in the airport . the food and bar are available untill 11pm.

very clean, well located hotel. nice pool, great breakfast and restaurant

the pool was good for kids

staff was not overly friendly but enjoyed the pool and breakfast

the pool area was the best hotel pool area i’ve ever been to.

the gym and pool were also nice and the lobby was pleasant

hotel employee at the bar in the restaurant was wonderful

we loved that the pool was indoor and outdoor.

great location, friendly and helpful staff, nice gym, good value and free parking

room service

dusty ac. foul odor in sink. very thin walls. breakfast wasn't worth it. gym wasn't worth it.

the breakfast bar was great also

towel for shower in a room, i was told you have to wait for 5 hours, as all towels are in a laundry

breakfast could offer a few more choices . the soap is kind of thin.

safe and convenient location and great breakfast and beds! staff were really nice!