we love the pool it was so nice and clean and the hot tub was so relaxing

the atmosphere was nice. the kids liked the pool and the gym

nice lobby and bar and very comfortable bed. quiet and used the workout room and hot tub

the atmosphere was nice. the kids liked the pool and the gym

they accommodated me with a much needed early check in! great staff!

listed amenities i thought this had a bigger kitchenette

that said, there was a second sink in the kitchen area, so i don't know why the bathroom sink couldn't be inside

wanted to use the pool, but not enough time, will do in the future.

the staff members were all nice. room was clean. kids enjoyed swimming in the pool.

kitchen

also, pool is a plus in our stay for the kids

i liked how they have a restaurant, bar and gym inside

wifi was a little spotty (it wasn’t an issue for us (adults) - my kids like to wind down and watch youtube kids at night before

management, no elevator, pool building looks into guest rooms - no light or privacy, snack bar has very limited hours and food

needs a bigger gym!

was kids running down the hall both nights i stayed and late at that i told the staff the first night

pool area was to cold and not enough towels

the shuttle ride was terrible and the driver scare the kids

their complimentary airport shuttle which starts very early in the morning was also very helpful

many unsupervised kids making noise in halls and stomping on ceilings

the pool and breakfast and the bed

inexpensive place with hot tub pool and gym came here for a tournament and it was perfect for me and 2

i loved the pool the breakfast was good the shuttle service was great.

excellent room service, convenient and good breakfast except the pool service.

breakfast

there was no breakfast available. ud83dude22

no breakfast, even though it said was included. there was no breakfast offered

did not have breakfast, i had to rush to the airport

more food options for breakfast.

hotel offers free breakfast in the morning and there was only coffee and tea available

room service

place was just amazing from security to the cook to the room service to the front desk clerk

pool deck was slippery and unkempt.

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

were woke up in the middle of the night by the fire alarm that turned out to be nothing and room service was trying to come clean our room from early in the morning even though check out is

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

the bar and food

the front desk staff amazing the room service amazing every thing was amazing!!!!

the gym is fine, and breakfast area enjoyable with really nice staff

had to ask for room service daily

great breakfast and location

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

very nice hotel with breakfast included ! clean, good loaction , spacious rooms !

the gym

the one laundry washer was not working

clean property and rooms, bar and restaurant on site.

close to slot of things. the bar tender was great and we had fun.

restaurant and bar on site .

additionally, your website advertises a gym, which was not functional or open while we were staying

size of the room, the staff was pleasant bar and restaurant available on property, didn’t have to leave hotel, to get a meal

that there is no pick up shuttle from o'hare airport

very clean, guest service was very helpful room service was spot on with every need.

the room service food was excellent!

gym -horrible

the dining room and bar area was extremely nice

room was a good size and they gave us a free early check in this hotel offers a free airport

shuttle when call

location and free shuttle to the airport

airport shuttle. nice driver

close to ohare, the free shuttle.

it was date night for me and hubby kids free

late check out till 4pm was also a plus

el tapeo restaurant was amazing and room service breakfast was delicious.

made us feel at home and were so awesome about the late check out

right next to the mall and several great bar and restaurant options to choose from

much chlorine in the pool area couldn't enjoy it my eyes were burning and my daughter's was

the bed was perfect firmness& the room layout was well thought out& spacious kitchen for a hotel room

the apartment style rooms made us feel very comfortable as there was a bunch of us, plus kids, plus dogs

breakfast food and staff in kitchen where

everything was nice, the kids had a wonderful time

the pool was great and bigger than i thought it would be

some items were not replenished like the kitchenette soap and some of the dishes were dirty.

the breakfast was awesome! devin the bartender was very friendly and the gym was great.

i will say the morning breakfast was good and the gym was clean

great layout and has a full size kitchen area

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed, how about adults hours for that

bar and restaurant were closed

the bar restaurant was great

helpful desk and bar staff

kids and myself were disappointed with the cleanliness of the pool

it s location near to a golf course gave it a resort-feel

was dirty, entire place was being renovated, lounge is in a ballroom, grounds/parking lot is all tore up

bed was great. the bar was quiet and warm.

room service was great and the hotel staff was over the top

was good, atmosphere at the bar was phenomenal, service at the bar and at breakfast excellent

shuttle driver (from o'hare) was an angel going way beyond the call of duty

very efficient and tasty breakfast

the kids were disappointed about the pool

the breakfast exceeded our expectations

great shuttle service, good breakfast, really nice staff

the fitness center.

every thing was wonderful ,the staff, the room, everything we enjoyed the bar and the pool also.

or 2am)

information guide about the hotel and the room was not provided in the room, nor was a room service menu

be able to have breakfast

was really nice and clean like it should and i slept like a baby the bed was comfortable and the breakfast was wonderful i will definitely be back to stay

breakfast is always hot and ready, staff is always friendly and helpful and the location is perfect

was very nice, everything is clean, there is a lot of parking next to the hotel, there is a nice gym where me and my wife

parking

there was a coin-op laundry room for guests, but only one washer and two driers available

they have a fantastic breakfast

maybe i didn't feel comfortable that we were sharing a parking lot with a shopping center, but that's maybe the paranoid person in me

and my daughter had crumbs on the floor we stayed 2 nights with no room service i said i asked about room service the first day and was told their was non i said if i

the parking lot well well maintained and i felt safe leaving my car overnight

the wifi connection

free parking was easy

parking was very limited - ended up having to park on the street overnight - far from the entrance

very friendly staff, clean, and comfortable. kitchen is nice..

free parking another plus of this facility

breakfast was the best continental breakfast i ve ever had

well to no fault of there own but because of covid the bar was not open

hotel food and bar service very

onsite bar and dining was closed due to covid.

no grab bar in shower. hand soap too small. soap in shower mounted too high.

just that the bar wasn't open lol

the facility's bar and snack shops still closed but this is a great spot for a business traveler

where on their website did it mention their evening bar and food service was going to be out of order do to the season being slow

restaurant/bar

small bar inside

the kids got in and then right out shivering, so that was disappointing for an indoor pool

great pool, great amenities, great location.

pool is awesome and made 7 of my grandkids very happy except for the crabby old people that can’t handle kids

the pool and location and 24 hour gym.

plastic silverware and by the way we wish the customer service at the front desk and valet to the pool and spa matched

large room, clean, gym

it was great to have a gym on-site

room service and 24 hr shuttle

my computer could not get on the wifi --probably an issue in my firewall

the bar food was amazing

breakfast was supreme very clean area and an attendant to help you with your options i believe her

laundry on site was useful

including a couch pull out bed that their boys thought was the greatest along with pool and breakfast

breakfast

hot tub was colder than the pool

friendly staff, modern facility, free parking.

everything, friendly staff, very clean room, enjoyed the pool and jacuzzi

i asked for room service the next day during check in.

kids like indoor pool. family like the breakfast they offer. over all we enjoy our stay.

that no room service . need more to go food and snacks

kids loved the pool

customer service and breakfast were good.

in right as their pool was closing, but they were willing to stay open an hour later to allow our kids the time to enjoy their amenity

kids loved the pool

friendly staff and breakfast.

the pool was small but it worked the kids still had fun.

clean rooms. breakfast pool. hot tub the people

the pool area was very clean and the hot tub was wonderful

and also the spa area

spacious room. nice pool.

didn't take any room service

parking is free, the staff is there is polite, and they serve breakfast for free

convenience: inclusive breakfast

wifi, super helpful staff and very convenient airport shuttle

also, laundry on the floor

convenience to airport and free shuttle. i’ve been traveling a lot last few weeks .

in was great, the room was big and clean, we were tired so we even used the kitchen

decent gym available 24 hours

they do have a gym

room was spacious with a small kitchen

great price free parking nice location great staff good room queen beds big pool.

the room with 2 queens for our adult kids was great but our room wasn’t ready until after 330 and we were told the previous night was

placed near the hotel elevator bank which had a humming sound like a elevated train or airport shuttle

pool and workout area, sauna, hot tub were great

the gym could use more weight equipment.

od breakfast), free parking, free coffee all day,

it seems the room service is done only between customers

clean and cozy hotel with free parking and a delicious breakfast

the thing i have missed is better gym

staff,the location, free wifi, free good breakfast, free breakfast

also, the free shuttle to the hotel was there as i arrived, so i didn't even

the pool also is very good if you are traveling with kids

there is no room service or breakfast included with the room.

gym and pool

felt a bit uncomfortable my kids are older and i would have went out and had a drink or something but i felt uncomfortable

too many kids in the pool xtra time for adults

fire alarm was as pulled by some kids and we did get the proper information about what to do

not get in pool due to a lot of kids in pool

clean room, quality bedding. an excellent continental breakfast.

breakfast

as it is near i88 355 close to oakbrook mall and eateries room was clean bed was comfy plenty of parking

everything was exceptional, it would be nice if breakfast was complimentary

pool and room

the bar was good!!!

i loved the pool

gym was shut down

the lobby and main floor bar area was really cold.

super clean and they have a starbucks & bar and grill.

location, easy parking, nice resort

ps, bottles, masks)

good position, good prices, comfortable room and very good breakfast!

it is an added plus to have breakfast and coffee in the morning

pool was cold for indoors!

gym offered at this location can improve

the swimming pool water it's cold!!

girls ( granddaughters 21 and 11) are fish so first thing is the pool (+)hot breakfast and pool access area (+)room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff (-)to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age of 9 in (+)comfy beds, pool and hot tub, treadmill. (-)section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best (-)the pool was a bit questionable. the rooms need remodeling. (+)hot tub, pool, free parking, in a nice remote quiet area. (-)cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

hot tub, pool, free parking, in a nice remote quiet area.

plenty of parking. very clean property. landscape is very nice.

location, breakfast, room everything was great.

the wifi wasn t good, there were little flying bugs in the room and the bed sheets were dirty

breakfast many option, nice warm pool, good wifi, rooms were clean. will be back soon. thanks

wifi was out, no cable tv, no refrigerator, missing complimentary bottles of water as described,

tv & wifi

being right at the airport. salad from room service was great.

nice to be able to walk to flight in morning with kids

nice room and good gym!

take someone with you/don’t let your kids go get ice alone

flight left very early so it allowed him to sleep in a bit and we did not have to wake the kids to take him to the airport

twitch and youtube music is not working via the free wifi provided

the wifi is not really good

breakfast limited selection availability

hotel was fabulous clean breakfast was good staff friendly

breakfast was amazing, far exceeded our expectations, very clean atmosphere very welcoming, would

more equipment in the fitness room.

it was also close to a very nice la fitness location which had a very nice pool and i could do my running around the offices nearby

fitness center and ice machine in the lower level

also, best breakfast ever

breakfast was amazing! the room was so comfortable i really didn't want to leave!

very noisy and management didn t control the noise closer to bedtime, kids ran up and down the halls from the pool

the kids out of there room yelling and screaming

said no food can be brought back to room, the wifi didnt work, a smoke alarm kept beeping for low battery, the lobby was closed for construction,

room to breakfast to wifi, it was all terrible

the kitchenette

the fitness room was perfect!

room was clean, beds were comfortable and the pool was nice and large

closes early and no restaurant or bar available after that not good service in case you have to stay on for a

bar was excellent with a fully stocked selection of spirits and food

nice hot tub/pool area! room was clean!

no swimming pool

gym is dirty and too basic

the hotel has an amazing vibe super nice waitress when i ate breakfast the food is good

gym is too basic not clean not well mantained

paper bag breakfast with rock hard apples, kids would not eat them.

the breakfast could have been better and our mini fridge didn't work

could use two laundry machines. ty for great stay

the kitchen

the pool wasn't open at all during our stay and my kids were really looking forward to swimming.

hotel had laundry facilities

no restaurant, no room service - no ones fault - and the staff were polite, professional and downright sweet

t so would an uber or lyft,

ings the hotel offered parking,deposits,room service,etc)

there is a gym on the top floor which our room was below

ordered breakfast from room service and enjoyed the portion sizes and quality of the food

my toilet in the first room i was in over flowed and me and my kids had to switch rooms at 2am because there was no staff on duty to fix the problem

my kids really enjoyed the big pool

kids were happy, many different things to do in one place

didn't like that we had to leave out of the hotel and walk over to the pool, and spa facility, if there had of been bad weather we would have gotten exposed to the

my kids enjoyed the stay we will be coming back

nice grill restaurant in lobby area, nice breakfast area too

are spacious and adorable like a little apartment, very clean and comfortable, complimentary breakfast is delicious, and location is close to shopping, restaurants, and entertainment

it had a pool and my 5 year old really enjoyed it

no free breakfast

also no bar where u could get a cocktail

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the early check in

loved the bar at the hotel, liked the pool,liked room service option

pool was open had amazing time with my family of

friendly front staff -great pool

everything except no hot tub but there is a pool.

pool area floor needed cleaning.

location, breakfast, room layout, maid service, fitness center

breakfast was great. i liked that three mornings in a row were different varieties of food .

too many kids in the pool and hot tub and not enough towels in the pool area

the breakfast times and the cleanleness of the hotel

also, a very nice gym

to airport and fashion outlet the gym was great all good restaurants were around the area spacious rooms starbucks in the

very clean, next to and within walking distance of outlets. nice restaurant and bar. nice gym

free shuttle bus to the

gym was phenomenal, very well-equipped and open 24/7 which was perfect for jet lag

they never offered me breakfast and they never mentioned it to me

i only wish i had the breakfast option with my particular room

i love it all breakfast and i was able to relax.

temperature of the pool

the staff were very nice and friendly and allowed a early check in and late check-out with no problem

hotel staff and the shuttle bus drivers displayed a genuine professional and caring disposition

gym and pool still open

they have a shuttle that will pick you up and take you to the airport.

shuttle bus, perfect stay

shuttle to ohare was perfect

the breakfast buffet was excellent. gym and fitness center and pool was great.

mainly wifi at hotel it goes off every 5mins and ask to reconnect

the breakfast buffet was excellent. gym and fitness center and pool was great.

pool was warm

the facilities are nice, the wifi worked fine, room was clean and organized in a good way

it was nice to have an indoor pool for the kids to enjoy

the kids liked the pool alot

nice breakfast included

the pool area temp was humid. towels were not available at the pool.

it wasn’t busy and we were able to swim with the kids each day

gym is very small and weight lift is not possible

gym was inadequate, starbucks coffee was sub par and overpriced

fast room service

was absolutely no bar fridge items for me to eat and also no real coffee

cleanliness, friendly staff especially the bar staff!!

no designated adult swim, poor gym facilities

many kids in swimming pool

pool/covid. noticed alot of people not obeying 45 minutes.

the cost of parking. the heater in the pool was broken.

rooms design of hotel good for kids swimming pool hotel restaurant was the best hotel airport shuttle was perfect on time with a

easy access to airport. good connection with terminal. prompt room service. easy check in.

most comfortable beds ever....great shuttle serice

restaurant and bar have excellent staffing and service

airport shuttle

very clean convenient and shuttle to airport

the lobby is very spacious with room for the kids to run.

when we first checked in we were in a room next to a room with screaming kids, but the hotel staff let us move rooms with no issue

it offered a good option for food nearby, very close to the airport and they offered late check out at around 2 for a small fee

comfortable room and able to get a late check out.fantastic shuttle to and from airport.

i had to use my extra money that i saved for my kids to spend at the convention on items in the coffee shop

liked the bar and the staff who served quickly

no weekend shuttle service.

there was no daily room service to empty trash.

i also didn t like how we couldn t use the shuttle from and to the airport because it wasn t running

kids loved the pool and gym area

we found the overall independent, non-corporate/chain feel of the hotel charming, and the bar staff at the connected restaurant was very friendly

on-site restaurant and separate bar were very nice

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i had to strew them over chairs and

greatest location, and great bar for drinks off the lobby.

is located in a great area, just steps from other restaurants, shops and bars

shuttle was quick and reliable

there is a gym! it’s near to the airport.

a two queen bed and upon arrival was told they didn’t have that available for me and my three kids

location and the bar restaurant. room was very nice.

the bar and restaurant attached to the hotel are lovely but the restaurant isn't cheap

i loved everything and the gym was great

have a travel

had missed a flight and had two families w kids

are nice, enjoyed the split between the room and living area, so there was space for the kids

also room service knocked on door too early 9 am to check if i was still

the rooms and the gym

$400 plus no porter service and room service through another credit card

room was comfortable and facilities were great (kids managed an early morning swim before our departure)

also, i never received room service or towels

no room service

breakfast exceeded our expectations, in the quality and choice

the room was nice! comfortable bed airport shuttle functioning wifi

i first arrived to the room, i called room service because of the toilet, it was constantly running water and really loud

gym was clean and much better than several years ago

the staff overall was great even the breakfast workers in helping my guy choose what to eat

would be nice if you still had the open breakfast in the morning but i know it can't be helped right

have had a better breakfast ud83eudd5e but it was good for a snack and the coffee was

to all freeways to go anywhere and great restaurants, also very nice room and quiet and good pool

the kitchen girl stood at front desk chatting , surely she had time to load a dishwasher

hottest hot tub/spa that i've ever encountered in a hotel. it was magnificent.

kids running around slamming the door

cleanliness, and comfortable bed, location, breakfast was good, complementary items

free parking, good breakfast

clean rooms and lobby. breakfast was great.

the pool was warm

only issue was that we requested a late check out which was confirmed by the front desk the night before, and had three different

no one came to get it and we did not realize this until the next am, too late to order room service and we did not have time to use the restaurant

room service menu was minimal and room service was overpriced

the breakfast

clean, fast and friendly room service

we could have a late check out at no extra charge because our flight to italy wasn't until 4pm

it was so clean and they had a wonderful continental breakfast and swimming pool.

the shuttles and fee parking are exceptional. nice gym and pool.

quick check in and shuttle service to and from airport

free gym,cleanliness,wide rooms,swimming pool,good customer care and heavy breakfast

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

the free shuttle to the airport 24/7

the breakfast each morning was very good, with plenty of options

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy only detergent - good eating options nearby - can take shuttle to airport and

great room, large, kitchenette, clean and great amenities.

close to restaurants and the office i visited for work. decent gym and good breakfast

the continental breakfast saved our family $$ considering what the surrounding restaurants were charging for

thing- no unnecessary people for tips room service staff who make bed are super star- receptionist were fast and quick- place was very

we could do our own laundry, and the staff were friendly

they were drinking and all the kids were screaming while they were blasting there music

breakfast could of been better

comfortable room, nice breakfast and a decent little gym/swimming pool.

the fact that the pool was not available when we wanted to use it.

the gym was lacking in equipment

had a early morning flight. no breakfast. bed was great!

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

early check in, clean room, pleasant staff, lowest rate in the area

two different bank cards in laundry payment option for dryer

elavator not working laundry machine out of order

nice laundry and vending

my kids really enjoy being there i will go back and visit love the place

restaurant and bar on site, gym and pool

room size, gym, pool, locker room/sauna, starbucks, lobby/lounge

my kids loves the pool at night while the movie was playing my daughter relaxed in the hot tub and

separate room from couch area so i could send my kids to bed and stay up and watch television

location, customer service, amenities, courteous and prompt shuttle service

close to restaurants and casino

staff was very pleasant and helpful when it came to the shuttle bus

there is a casino right across the street with a few restaurants to choose from

room was clean and staff was excellent. nice fitness equipment.

rooms were very clean. bed was super comfortable. bar was nice and food was good.

no laundry .tv service is slow.

restaurant and bar nice

no guest laundry room

not be advertised as a casino hotel

adjacent event center, sports bar and cefalu at the end of the complex all compete for the same parking

parking was least favorable experience during our stay, but located in busy area which houses an

spa bath was to small it not really made for 2 ppl but me and my partner made it work and i m 6

breakfast was very nice with a lot of nice options

there was also an event going on at the event center in the same building so no parking was available when we tried to check in

pool was beautiful and liked having a restaurant and bar in hotel

room service had a 6% charge plus a 20% service in addition to the sales tax

2018, close to the airport, wifi must be free for all rooms

no free wifi in the rooms and no foot slippers

the pool area was great kids loved it !

breakfast was good. room was comfortable. free. parking and wifi.

room, comfortable bed and pillows, nice lobby area, my kids really like the pool and the breakfast was delicious

fitness center was closed for health reasons, luckily they had access to a nearby gym.

to drink coffee in the morning and we had very limited coffee in the room with no refills during room service

up for the rewards program and get a room with an excellent view of the chicago skyline for my kids and i to enjoy