our favorite feature was the pool

i went in the pool and you could hear them before you got to the door 3 kids under 16, no adults to be seen

we enjoyed the free breakfast array, including hot items

breakfast great

me and my kids like the room and the pool

the free breakfast

shower is amazing, delicious breakfast and got a early check in!

very clean very friendly staff great breakfast great location highly recommend!

breakfast was excellent with lots of options

breakfast was very good and room was very clean.

breakfast was ok, small selection but ok the gym was clean and simple, had basic equipment, ok for getting a quick workout

bacon for breakfast!

the hotel was very clean, the staff nice very nice and the breakfast very good !

comfortable room, free breakfast. good value for money.

breakfast was great, if you get up soon enough!

every room i’ve been in has a kitchenette with a full sized refrigerator and freezer, it has a small stove, a sink and microwave

no free breakfast and kitchen had no equipment to cook or plates to eat or drink from and no coffee or coffee maker

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

quick working staff by the entrance desk, the very nice and kind, hard working kitchen lady, who was running around and stacking more food to help and make everyone happy

had a clogged bathroom sink that was filled to the brim with water and there were roaches in the kitchen

although i did not use it to navigate the city, the complimentary o'hare airport shuttle service was nice

no shuttle to airport o'hara

one thing that caught me off guard was that the shuttle was running not even each an hour and i had to take uber to the airport and in the snowy

liked the hotel room it was nice the king size bed was great i liked the pool and the hot tub the customer service was

loved the heated pool

i liked that there was some food right next door in case the kids were

booked directly with hotel so we could get a late check out - when booking they said it would be perfectly fine now the staff is extremely rude

the pool was super warm and clean!

should have been warned that there would be a charge for parking

comfortable beds, japanese food court within walking distance , friendly staff, adequate gym

the pool was good for kids

it is in the airport . the food and bar are available untill 11pm.

00 for breakfast and my kids were so scared they didn’t even enjoy it or really eat

staff was not overly friendly but enjoyed the pool and breakfast

very clean, well located hotel. nice pool, great breakfast and restaurant

allowed pets, the room was clean and open and very comfy for my family with two kids and a small dog

on the last night we did not receive room service

reserved a parking spot here for about 2 weeks

a lot of free parking space.

the parking lot was trashed by patrons however staff worked hard to keep the property clean throughout

always stay here because of the indoor pool, the nice and friendly staff and the convenient location for my friends in the area

thought the place was perfect and you can easily find parking but the parking lot does have lots of potholes

wifi was on the slow side

breakfast was the best i've ever had at a best western

the pool is not open

early check in was possible

i overslept and missed breakfast, but it was still offered to me

breakfast time was so fast and early wish it had a pool or hot tub

breakfast was decent

would have loved some hot eggs or yogurt for breakfast buffet but pancakes were good!

the pool and whirlpool were great!

clean,pool

the pool was little cold and a bit dirty.

the bed, the staff were great, bathroom was clean, good fridge, pool/hot tub/fitness area and sauna were really nice (indoor pool here and outdoor pool right

the pool and gym where excellent and used extensively during my stay to unwind after a day in the office

breakfast was little repetitive but still great

we had a second floor room, it was quiet, and clean. the breakfast was nice.

the staff was very pleasant and you couldn't ask for a better breakfast

breakfast was excellent

the staff was friendly, the beds were comfortable, and the breakfast was delicious.

very clean, nice area, bar was nice & food was great

not be advertised as a casino hotel

restaurant and bar nice

they had a gym and on-site bar that served a limited menu of bar snacks

and the weekend breakfast at the hotel bar was delicious

staff was very accommodating for early check in request

safe and convenient location and great breakfast and beds! staff were really nice!

marks; location, staff, cleanliness, comfortable bed/room, parking, premium cable tv and hot breakfast

loved the guest laundry

the breakfast bar was great also

very friendly and helpful staff. free parking. pool.

there was no breakfast at this location ... and no restaurant or bar open!

the pool was amazing and a great way to relax

did not like the expensive coffee bar in the lobby

breakfast we paid for when we booked the hotel was great, and the availability of the coffee and bar is so convenient

breakfast was great but wish it lasted longer....til 10 am not 9 am

breakfast kept up with refills

could have more available laundry machines and have earlier and later laundry hours

clean room for a good price, breakfast is ok. 20 min to go to the airport from here.

fitness center

she was there when i checked in and helped to accommodate while i was getting my kids settled

food was not great and no room service. would have liked more vending options.

we count on the convenience of this hotel when visiting my mom kids grandma in glenview

the hotel had a nice heated pool for my kids

it's always a pleasure staying at the renaissance. my grandson loves the pool.

not much choice for breakfast and grumpy staff member in the kitchen

the kitchen girl stood at front desk chatting , surely she had time to load a dishwasher

pool

never gotten in the pool for no other reason than just not staying long enough

they have a coin laundry we found great after road

the lobby / bar area was inviting with a pool table and board games

we didn’t use the pool but it looked very nice

the pool temperature was cold & you could easily hear people talking/walking in adjacent rooms.

one small thing that could be improved is that some of the tiles in the pool were a little grubby and could do with a clean

staff was very helpful and kind, and most of all the 24hr pool table!

everything here was quiet, professional, clean, and all i needed. breakfast was great.

the staff was wonderful, the room was exceptional and the breakfast extra tasty.

staff are very friendly and meet the customer wants. breakfast is excellent

breakfast was very good and also you can take any time coffee if you wanted

breakfast and location

the gym was also better than most hotel gyms

breakfast

waitress at the bar was super rude and loud to my husband

clean. lobby bar was nice.

nice little gym and pool

also there was no room service

room service

elevator to all floors is very convenient as is the provided guest laundry

the 24 hour shuttle service to the airport.

i was going to workout but the gym smelled like mildewed towels.

comes with kitchen area

court yard with pool and half court basketball was nice and good for dog walks

close to airport. airport shuttle.

very close to good options for eating, very spacious and clean room, very friendly staff, nice breakfast

easy airport shuttle, friendly staff

swimming pool was clean and great for kids

staff was super friendly. loved that it had a bar / food available till midnight.

last time i stayed at that location the breakfast was amazing this time it was not they did not have half of the item that they had before

spacious room, great bed, nice pool, and excellent breakfast.

breakfast

huge indoor pool. large rooms. not loud at all. only negative is the tiny tiny bathrooms.

didn t drive and weren t able to get a shuttle to the city

location and it has a bar and starbucks coffee.

we overlooked the lobby and bar area

alerting out of town travelers that if you don't stay 3 days there's no room service.

location was perfect for my events. wifi was a great connection.

parking lot was shared by a business.

parking was great

parking facility is good and value of

not clean, no water in gym, snack store half stocked, room door stuck, room not clean, found used drug paraphernalia in

the space in the rooms the channels the pool

great room, customer service, indoor pool and gym, and amazing that they provide shuttle service

pool i wish it was deeper

new rooms, great beds, awesome breakfast and friendly staff are part of the refreshing lodging experience you get here

way things were organized, the room bathroom, pool, and most especially the breakfast served in the early morning

quick check in and shuttle service to and from airport

comfortable beds and pillows, gym well-equipped for a hotel

we were able to check in early and able to use the pool and exercise room for a while after checking out of our room

the hotel's fault but kids were running up and down the hall until very late -- after midnight

very clean, good value, allowed me to early check in, good service.

also, they have a laundry where i did my load and it just costed me $4

free breakfast

the suite includes a kitchen that you could cook in if you wanted

the shuttle service was very good and easy to use, laundry facilities are free to use

close proximity with the airport and free shuttle service

even though the executive club was closed they gave my 2 kids free breakfast

convenience as we were there for dance free shuttle to woodfield mall and surrounding shops

the little cafe/starbucks, pool with towels on tables, sitting area with fireplace, aveda shampoo, evian water in room, very

were filled with children and the moms swarmed the bar so we couldn’t even enjoy that once the kids were “off to bed” which was right next to our room and they were making extremely loud

the location was great for uber pickup and i saw there was also a shuttle, which is a nice touch

of breakfast staff was rude to my husband didn't say excuse when he was refilling up breakfast items

pool area was clean and had clean towels

and a nice hot breakfast too

he enjoyed the pool with other kids

breakfast was awesome, but could use a better waffle mix recipe

to drive the shuttle); elevator unreliable; parking can be a problem if you get there after 8:00; room service skipped our room even though we had a sign up requesting service - we never received

breakfast exceeded our expectations, in the quality and choice

staff; updated rooms; free coffee all day; shuttle to/from airport, free breakfast; cute little gym

everything, free breakfast

gym was closed

i loved their breakfast was pretty great as well

pool is not large and fills quickly

indoor pool was on the small side and packed with kids.

bacon for breakfast

breakfast was delicious, too

policy (kids are allergic to some pet hairs) so it was clean and good selection of breakfast items

cleanliness, and comfortable bed, location, breakfast was good, complementary items

free parking, good breakfast

clean & comfortable. friendly & accomodating staff with a great breakfast bar!

the pool was warm

the breakfast, the cocktail hour, the staff, the atmosphere of the hotel and the price

free breakfast, cocktail hours, comfortable bed, separate living room.

the pool was cold as well my 1 year old only lasted 10-15 minutes before crying to get out

chose the hotel based on the pool and gym room amenities but both were closed due to renovations

pool with temps warm enough for the little ones

everything was fresh and restocked and the ladies took exceptional attention to my kids needs

smelly,unfriendly, dirty (body hair everywhere) ,none of the equipment worked in the gym, over half of the free weights missing

the gym is very simple with only two treadmills

for breakfast location is good is near by malls and restaurants, and easy access on pool’s and gym

needs some renovations, like the gym area is a bit small, the chairs at the dining need to be upgraded and the water in the pool

hospitality was amazing - they provided us with free champagne and drink tickets for the bar when we informed them that we were celebrating my husband's birthday

hotels fault but alot of kids during this stay, and we couldn't really enjoy the pool or hot tub

restaurant and gym area under construction

clean room, free wifi, fridge in room.

every night the pool was crowded with little kids and my girlfriend and i had no way to relax

the machines at the fitness center were broken

breakfast was really nice

the free breakfast was good

need more breakfast options, update fitness equipment, change carpets to hardwood in rooms

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it smelled really bad the last

have suites, which is great if you need to have kids sleep in a separate room (we have a travel

also being a marriot member it has perks with late check out

also room service knocked on door too early 9 am to check if i was still

amenities include gym, parking but didn't say we had pay for it which was misleading

the king pull out in the the living area came through clutch for the kids

shuttle was quick and reliable

gym was great and wifi worked great

a two queen bed and upon arrival was told they didn’t have that available for me and my three kids

airport shuttle on time. staff friendly and efficient. room spacious and clean.

location and the bar restaurant. room was very nice.

great breakfast! nice pool and great location

breakfast yummy

pool was nice

lovely hotel. grab and go breakfasts. large, nice rooms.

there is no hot tub and the pool is a little small and the water was a little cold.

the pool area was very cold. it cut our pool time drastically.

i like the place i wish the pool is bigger and the gym as well. i'll come back again

i like the place i wish the pool is bigger and the gym as well. i'll come back again

the pool is kind of small - a 3 ft-4ft, but my 7 year old enjoyed it.

pool was a little small and the breakfast was one entree instead of a buffet style

really well done. great facilities. very good golf course. first class

the rooms are spacious, clean, and thoughtfully designed, and the views of the golf course add a calm, relaxing vibe

boutique hotel at an awesome golf course

son had a blast playing golf for three days during spring break; staff went above & beyond

evenings feature some type of live musical entertainment on the outdoor patio overlooking the golf course

clean and close to the casino!

the friendly staff, location, view, the pool. overran everything.

enjoyed the pool and food and loved being in a pleasant an exceptionally, clean hotel

cleanliness and pool area hotel employee was awesome

good location, shuttle bus for airport, good bar and restaurant

pool and jacuzzi were

pool and food

they have a kitchen and all the basic utensils and a big refrigarator

the kitchen area was well equipped

kitchen is so small ,king bed is avarage

staying with myself and two kids and had room for everyone with the king and sofa bed

staff was excellent! next to the casino, walking distance.

very bad beds hurt my kids and wife back and mine

it's fairly close to the airport and they offer a free shuttle to the airport.9

pool not that clean.

highly recommended. clean, good breakfast

the breakfast was amazing, the location was pretty good.

had to make a reservation to be able to use the pool

breakfast and pool

free breakfast, convenience to woodfield mall

very friendly staff, super clean facilities. solid breakfast!

always clean, great breakfast and great staff

the hotel was quiet, and breakfast had more options than expected

cleanliness, hot breakfast and the price

no breakfast buffet due to covid19

the staff was incredible and kind, room service was prompt, all areas were clean and tidy

inconvenient parking

it is a welcoming place everyone is so nice. lots of parking available. good service.

much better value than downtown and with free parking and windows that open we are able to get two rooms here, one for the teens and we all have

beds were comfortable. pool area was nice and clean

the workout area and pool, the cleaning staff, free parking, the powerful shower head, and the bar downstairs

this hotel and staff set the bar and standards high

the bar was closed and had to purchase our own stuff

breakfast because bar and kitchen closed die to covid

granola bar oatmeal and cereal in cups

we loved that the lobby had a bar that was open in the evenings and we were each given a complementary drink ticket

room was clean, staff was great, good breakfast, nice gym

very nice indoor pool

was different and they were very accommodating because i really wanted an adjoining room for our kids and they made it happen

highly recommend, kids loved making waffles and fitness center is good

very clean, spacious and quiet room, excellent breakfast, friendly staff

hotel was clean, our room had complete kitchen, wine glasses, etc

kitchen

price for hotel room with full kitchen, pool, gym, and breakfast

maybe a little more hot breakfast items but still pretty good

everything except no hot tub but there is a pool.

pool was open had amazing time with my family of

pool key. keep them is 30$ additional no one said anything

i know covid is going on so it kinda sucked the bar area was closed.

i loved the location. how polite the staff was the breakfast, pool. very comfortable

very nice hotel, great gym

easy access to room and pool

no hot tub with the pool.

pool was super small (think extra large hot tub) breakfast- finally asked for a refund, 45 min

very helpfull staff and allowed us an early check in

breakfast was good and room was very nice

offer free offsite gym pass for guests who prefer gyms with variations of fitness equipment

left at 6:30 and breakfast started at seven which i believe is very late especially when the people are staying

breakfast available for purchase and nice bar for evening night cap

breakfast that they offered really wasn’t the best

would be nice to have an airport shuttle

bar and restaurant were not open

setup i bet it’s really great in the summer with that courtyard and pool right by it i’ll be back for my birthday in the summer for

was no shuttle service from o'hare but the hotel does have a relationship with american taxi at a flat

room was clean, beds were comfortable and the pool was nice and large

there is a casino right across the street with a few restaurants to choose from

shuttle service

the location was across the street from rivers casino

a casino across the street, famous chicago deep dish pizza within walking distance and the free shuttle to the airport

bar and restaurant hours yet i understand that it's secondary to covid and the work force shortage

gym was totally out of service. none of the machines were working

except food right now because of the covid19 but they do supply coffee in the rooms plus for breakfast they give you a brown bag with a fruit a muffin a bottle water they are greatðŸ

very, very sparse breakfast area (also under construction), no gym and workers everywhere made a comfortable room not so comfortable

liked that the gym was open so i could use the treadmill

the pool was over crowded with kids and appeared like it was the source of their baths

you had to be a silver or gold member to use the gym,,,,

staff didn t tell us wifi wasn t free unless we join hilton honor

we were able to go swimming with kids which was a plus for us

i would like to have vending machines to purchase water; room service is very expensive.

excellent-quality gym as well

over the weekend breakfast was okay

great breakfast too

i loved the kitchenette and the layout

its like a little apartment complex with pool and basketball court

the breakfast and the pool

breakfast pool rooms were so comfy

the pool was also very clean and well kept

location, running area, good breakfast, clean room, free parking, easy check in & check out, nice gym and

omelette bar and pool!

awesome staff, clean property, nice pool!

super clean room and kitchen

parking comfortable beds, full kitchen with equipment, lounge area, tons of storage space on-site laundry facility, outdoor pool, and gym hearing accessible pleasant and

they have 2 bedrooms and more importantly 2 bathrooms and a full kitchen

just the right size with all required amenities like the communial laundry room to wash and dry your clothes

separate rooms as well as the full kitchen and living room

the girls running up and down the hallway, but that s what kids do. no big deal.

wifi is horrible

location,nice and clean, gym, breakfast

they were drinking and all the kids were screaming while they were blasting there music

will check out the gym on our next visit

the location. the whirlpool in the room and it had both spa and pool indoor ms

kept asking if we could fit in a one bed room, but being 2 adults and 2 kids he realized it wasn’t possible

laundry units in the third floor, pretty good size

kept asking if we could fit in a one bed room, but being 2 adults and 2 kids he realized it wasn t possible

clean, nice staff, and kids loved the hours of the pool.

splitting the room was not great, a big room should expect more people (especially families with kids) and it would be nice to watch separate things

wish there was a hot tub but the pool was great and actually very warm.

to add some more items on breakfast buffet like muffins, cheese danish, yogurt and orange

great breakfast, with many options

my kids loved the breakfast and the front desk attendants were very nice!

the property had complimentary laundry room, gym and pool

breakfast was wonderful

the breakfast served a lot of fresh food

the breakfast was amazing

free laundry and pool and the exercise room, adds to the positive experience

only issue was that we requested a late check out which was confirmed by the front desk the night before, and had three different

was close to resturants, fast food, convince stores, and casino

room, had everything i needed, good breakfast, helpful staff, convenient for short stays when you need to be near the

ol, gym, etc.).

breakfast service needed more staff to handle the rush of guests, but overall service was ok.

room service was great and food was even better.

of eating facilities- too long wait- no room service-eventually had to go out for local meal after an exhaustive travel

the room service food was great! and the bed and shower were comfy

where was the peloton bike? did not see it in the gym.

$400 plus no porter service and room service through another credit card

two different bank cards in laundry payment option for dryer

strong odor of natural gas immanent from laundry room

nice laundry and vending

the laundry facility was $3

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

there was also an event going on at the event center in the same building so no parking was available when we tried to check in

adjacent event center, sports bar and cefalu at the end of the complex all compete for the same parking

parking was least favorable experience during our stay, but located in busy area which houses an

the wifi signal is poor. the location is far from the down town

better parking for guest

it's hard to relax with kids jumping in and out

the bar hours

where i travel because of the great coustoner service, the cleanest of room , spa, dinning, the bar and it is not

pool temperature was warm

the breakfast in the morning was remarkable and the snack bar in the evenings was pretty cool too

there was no daily room service to empty trash.

were high up with 2 small kids and a fair amount of luggage, so couldn't take the

why isn t there a bartender at the bar during the day

the pool is huge and i love how the jacuzzi connects to the pool. room is cozy and so pretty.

lack of room service.

great pool; good staff

noisy because of the dividers in between room. sofa bed not comfortable room service is slow

good location. clean room, nice lobby, nice indoor pool. and they gave me a late checkout.

room size, tv, cleanliness, friendly staff, plenty of parking.

the property didnt have free continental breakfast,no pool or no microwave in the rooms

to blue line, free shuttle to/from airport

after seeing the room service menu i saw that it was cheaper to eat in the room than to have an egg omelet at the

you can text their staff for service such as room service , housekeeping , checkout etc and it was clean beyond belief

it was clean, good amenities with the bar and starbucks

microwave or fridge in the room, room service a bit expensive compared to other hotels , you can hear a bit the

only downside we felt there was is that if you have kids with you and they are in the separate room on the pullout sofa bed, the light comes through

the rooms were very nice and the breakfast

was a kids sleep over going on right next door to my room

decent restaurant, great location, relaxed covid restrictions, early check in

staff/breakfast

icken blt) was great.

room service on 7/15 on floor 3 was exceptional

i requested a late check out but, after seeing how dirty the room was, i left early

10) the pullout still worked, but it was a minor disappointment

location and shuttle to airport

the gym could be better as compared with hyatt regency

cleanliness, friendly staff especially the bar staff!!

gym was inadequate, starbucks coffee was sub par and overpriced

the sticker for the room service was difficult to find

the gym is incredible!

facility was very clean. gym and pool were nice. they had a very cool outdoor space as well.

has an inside gym and pool, big inside and outside lounge and a bar

shuttle to ohare was perfect

so pretty boring while in the room with no tv and kids were bored

loved watching the kids play at the pool

our stay included a breakfast buffet which was an added bonus for us

room service menu is limited, there seemed to be lots of confusion over parking from both the

the wasn t a laundry bag either

from the room, pool was nice, it is very homey

airport shuttle is always available, breakfast is served in a decent quality, bar has good selections

the shuttle service was on time

we had no issue with room services, they delivered quickly

very clean, very modern, airport shuttle, restaurant

the late check out idea was excellent

ings the hotel offered parking,deposits,room service,etc)