very clean, easy to get to, room service was great and parking was easy

the reception and room service staff were very friendly and helpful

the room service information via the smart tv remote was too complex to use

room wasn t working and they couldn t get it to work which was unfortunate as we would of had room service

room service prices are steep

restaurant and room service prices are extremely high.

30pm so had to have room service

room service was very efficient and food was excellent

listing on menu for room service could be better

the quality of room service was prompt

weekend breakfast doesn t start until 8am, nor does room service.

room service was good and very happy with the fee for a late check out

in a stunning location, staff were super friendly, room was amazing and super clean, and the room service food was superb along with an outstanding breakfast included

staff were exceptionally friendly the food was fantastic - i enjoyed room service on both nights of my stay and i would very much

have stopped serving the room service menu in the bar which is a shame - i love the burger on that menu, but don't want to

we ordered room service on the first night and thoroughly enjoyed the food

room service menu although limited due to the current situation was really good and food lovely

bar and room service closes early

that the room service menu was not more extensive and didn t have healthy options for

the room service, shower, bed, breakfast

we had room service for breakfast and a lovely selection of hot and cold foods

was good, room service was very good, parking very good, access to hampton court & windsor castle reasonably

were room service items left outside our room, from the previous occupants, during our stay

criticism - could not get through to room service

the room service was prompt and the food we ordered delicious and just what we needed

in addition i was disappointed that even though room service was available, when i wanted a full english breakfast to be brought

i had travelled for over three hours and was ready for a rest, i ordered room service for food, on picking up the phone it was disgusting, sticky, full of dust and a hair

i found bed bugs and room service didn t clean up

but, i did have their amazing cheeseburger and a cocktail from room service and the friendly staff let me break into the breakfast just a little earlier than the

lovely bar area to relax with friends

the service we received in the restaurant, and in the bar was first class really impressed with all the staff especially the manager jonathon, and a

ample parking and good selection of food at breakfast

the room was lovely, parking easy

a mini bar and snacks obviously to buy

the honesty bar was a very nice touch

view from room, friendly staff, helped us with any queries, easy parking, tasty breakfast, good room service menu and delivery

room service was only 4 charge

was a little off, had a 'stain' next to the loo roll holder in my room, and the room service/rubbish left outside of the rooms was there all day

they didn t have room service , also the quality of the breakfast.

confusion over simple bacon buttie for breakfast with room service.

room service order had a long delay, but this was obviously due to the world cup fever and can

food, cozy, service. nice room. decent size. room service option. online ordering.

could eat that club sandwich every day);

room service great

and the option of room breakfast room service

and room service was good- there was enough tea coffee and milk and sugar even safisfy my husband (he

great location with parking

our family room was really spacious and beds were soo comfortable:-) parking too

room very nice, beds comfortable, very friendly staff. free car parking

friendly staff, clean, great bar with brilliant choice of food,secure car park, would definitely come back

room service was excellent and so was the pizza we ordered

free room service and the food was outstanding

arrival we ordered a pizza on room service which turned out to be the best pizza i tasted in a while and me and my partner went

parking was a bit difficult as i had to park a couple of streets away.

t they added a standalone heater before)

i was female travelling alone so room service would have been good

do not provide room service at this time

we ordered room service and were charged about 15 more than was on the menu

i didn t order food on this trip but my last trip i had room service and the food was fantastic

good evening room service

very clean and comfortable room. wonderful room service and right in the heart of woking

we had room service, staff delivered the food in a good time, she was smiling and happy, and again felt

room service was prompt, late stay was on the house which was amazing service

room and bathroom were very clean, bed was cosy, a lot of choices for breakfast, room service quick and food still warm

room service knocking at my door when i was sleeping after booking to leave hotel at 2 pm .

no kitchen or room service

i called before staying and i was provided with information that room service was available however we had to collect

room service was bad waited a hour to bring some shower gel

no room service

room service is available

when the young lady did arrive, she muttered an apology about having to take room service

we arrived in the evening, so choice of any room service was limited, apart from meals from main menu, needs a bit more choice

the room service could have been better

also the phone didn't work for room service

room service meal was very good and the lavazza coffee machines are also first rate

he lecture we went to lasted longer than expected and we hadn't eaten )as

had lunch, breakfast and room service dinner during our stay

room service but charged for bringing food to the room there was only indian food and everything i

we had to get room service at 10 pm

no service charge for room service.

marks on the carpet due not doubt to sus[enson of room service and allowing guests to get

room service at all-including housekeeping and no information about this

not a room service for snacks especially late night

no room service even covid almost end and they could do that in a safe manner

no room service, no house keeping

near my venue for the next day easy parking room spacious shower hot room service excellent

the staff are always very helpful, room service excellent and the location is fantastic too

room great staff excellent room service and food

was fine except getting through to room service took ages and i had to go down myself to place an order

customer service was perfect and room service very quick!

maybe room service of breakfast would add an extra luxury

our room also did not have a telephone so we were unable to call reception/room service

the spa facilities was a added bonus and room service was good

order it again and we ask for more bread parmesan & truffle chips - 4/10 i think im used to 24/7 room service in the hotel as well so just my own

on my second night, the quality of the room service food and service was substandard

i had room service

room service was prompt

room service menu could be more varied.

staff took a long tome to clear room service that was left in the hall!

much worth the money , lovely hotel very nice modern design , very quiet nice bed room service very fast good service

there was no qr code in the room to use the room service app

just a tablet with a qr code - no instructions on how to use it to contact the front desk or room service

i had a drink and then retired to my room and phoned for room service about 7

service in the bar was poor, i sat waiting for over half an hour to be served and gave up and had room service in my room

breakfast room service did not arrive on time which made us rush a little as we had to leave for an

it s not she said there is room service

staff friendly,no room service menu in the room

room was on the ground floor it was warm and clean and we had daily room service

tried to contact reception multiple times after we checked in to find out if they did room service as we was so tired from our day but there was no response so we had no choice but to

at the bar to order drinks for 15 minutes and was told that the staff member had gone to do room service however i then saw him coming back eating a plate full of food

regular room service was suspended due to covid precautions, but the cleaning staff were attentive and

friendly staff, quiet, clean, good wifi.

real coffee at breakfast is essential!

excellent location, reasonable price, great breakfast

the hotel lacks facilities like pool, spa which would have made this luxurious

no room service, no water in the room, no herbal tea at the bar, not robe in the bathroom, no extra

clean friendly good breakfast room service

the staff went out of their way to facilitate room service

items to the bf menu would be great

no room service even though their is a restaurant down stairs

to order room service but there was no phone in the room

even tried our room service which was prompt

staff were lovely, from entering the hotel, the food service, the bar service, the room service everything was just perfect

room service was free of charge and food exceptionally great

room service excellent

to have to load an app to order from room service

was no information provided in my room about services provided ie room service, number for reception, when and where breakfast was served, when check out was, tv

the phone in our room didn't seem to work and ordering room service was an ordeal, especially considering our wifi issues, as it has to be done through a

was fine, but as it was room service that we had, it would have been better to have had the full english brought with a lid

was great getting room service too and the food was

fter i had called to ask where it was)

room service menu was great, however a variety should be considered.

the phone in room 508 was labelled 505 and caused a little confusion on night 1 when ordering room service

one thing that other guests may be less happy with would be the selection on the room service menu

checked in late at night but still able to order room service

room service wasnt available after phoning in advance and told thst it was available all night

room service, wish i knew before it was too late as i like to have a snack to the room.

lots of things to do, excellent room service and amazing building!

no room service

room service was very good, although could have used greater selection

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

the bar and breakfast area are beautifully decorated and the room was wonderful

the staff were incredibly accommodating from an early check in through to the evening close down

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

we were allowed an early check in and we had to be somewhere in the early evening

also no room service

phone

room service did not happen as the night staff didn t collect our card from the door

uldn t get to a login screen) and the in-room info was lacking

large comfy beds and room service

there was no room service the pub lounge area was a really pleasant place to sit and eat on your own without

t it was nice touch that she brought it

raight to outside), no room service or food service in pub after 9

noisy pipes, noisy room

the booklet in the room said to download the app to be able to order room service, this is so long winded at the best of times but to make matters worse once the app

no room service

staff happy to let me have my dinner in my room and they don t technically offer room service but as i was travelling alone i didn t want to eat in the pub alone

30 minutes wait for breakfast once ordered. problems with room service had to be sorted

hotel, restaurant and bar are good value

st importantly) and the rooms are just top notch

room service meal was cold and tasteless.

bed was comfortable and room service was very nice.

lobby bathroom wasn t clean at all and smelled terrible, the room service menu was a little limited

i got room service which was pretty good

front of house staff as well as room service

friendly staff, lovely comfortable room. great room service.

great staff, great facilities and room service available till 5am!!!

room service could have been quicker x

hotel was completely fabulous, from the room itself to room service breakfast

no breakfast room service. room service starts at noon.

room service, exceptionally clean room/bathroom, staff was courteous and professional

really great other than the add-on of 5 pounds to my room service meal for something they called tray

room service very expensive

the room service food was amazing but very expensive

love the short walk to the terminal staff were so friendly room service very tasty

suite was missing the basics, a room service menu and a pen, the phone wasn't working so i had to call reception from my

room service was great, food was delicious plus an amazing setting and grounds!

i was also told upon arrival that there was no room service and no tables even at the bar

5 tray charge for room service?

still got charged for room service fee as restaurant was closed.

the food is amazing, and full restaurant menu is available as part of room service which is great

tried to order room service but no one answered phone

to order room service you first have to download an app onto your phone

are no staff members to provide room service or help with luggage

no room service request card in room

lack of staff and room service

we complained about the fact that room service was non-existent

no fridge, no dressing gowns, no room service, no do not disturb sign for door

didn't see a menu for room service either

for the basic facilities

stay 8 nights but every morning i met room service people or reception people in the area but they never said good morning or good night

clean comfortable rooms, room service, convenient location

m) and the kitchen had closed so i couldn't get food via room service

room service stops too early

room service is very good and efficient