and room service was good- there was enough tea coffee and milk and sugar even safisfy my husband (he

free parking was also nice

friendly staff, clean, great bar with brilliant choice of food,secure car park, would definitely come back

lovely lady behind bar was so friendly and helpful

food in bar very good

reception lady 25th - 26th june - brilliant room service

additionally, room service for no extra cost

could eat that club sandwich every day);

had room service too for dinner

cluding a jar of fresh brownies); drinks/snacks in the bar were delicious; room service was prompt, efficient and very tasty

breakfast room service did not arrive on time which made us rush a little as we had to leave for an

there was no qr code in the room to use the room service app

we didn't mind having to have room service but it was the smallest bowl of soup we've ever seen

service in the bar was poor, i sat waiting for over half an hour to be served and gave up and had room service in my room

room service- very poor

i had travelled for over three hours and was ready for a rest, i ordered room service for food, on picking up the phone it was disgusting, sticky, full of dust and a hair

i found bed bugs and room service didn t clean up

in addition i was disappointed that even though room service was available, when i wanted a full english breakfast to be brought

but, i did have their amazing cheeseburger and a cocktail from room service and the friendly staff let me break into the breakfast just a little earlier than the

wifi access poor.

room was on the ground floor it was warm and clean and we had daily room service

tried to contact reception multiple times after we checked in to find out if they did room service as we was so tired from our day but there was no response so we had no choice but to

facing river, facing town and there is room service

at the bar to order drinks for 15 minutes and was told that the staff member had gone to do room service however i then saw him coming back eating a plate full of food

it s not she said there is room service

bar and room service closes early

one thing, we found an uncollected room service plate that was still left, there, outside our room door

would have liked a mini fridge in the room and room service.

that the room service menu was not more extensive and didn t have healthy options for

always, good size room and prompt room service, good location and would like to thank all the staff, from reception to house keeping

no room service even though their is a restaurant down stairs

clean friendly good breakfast room service

no room service, no water in the room, no herbal tea at the bar, not robe in the bathroom, no extra

there was no room service menu and food was limited to curry

i liked the morning breakfast and the room service

in a stunning location, staff were super friendly, room was amazing and super clean, and the room service food was superb along with an outstanding breakfast included

weekend breakfast doesn t start until 8am, nor does room service.

upon arrival we ordered room service which did take quite a while, but when ringing down they were more than happy to take

staff were exceptionally friendly the food was fantastic - i enjoyed room service on both nights of my stay and i would very much

should extend room service menu to bar

restaurant and room service prices are extremely high.

room service delivery charges

room service was very efficient and food was excellent

room service very expensive

the quality of room service was prompt

view from room, friendly staff, helped us with any queries, easy parking, tasty breakfast, good room service menu and delivery

facilities room service the staff except check in lady at reception was exceptional the decor

room service was expensive and came late but was still nice.

visitors noise all hours of the night staff didn t answer at reception or room service at

staff and room service staff are fantastic, but sometimes it took a few tries to get through on the phone

staff happy to let me have my dinner in my room and they don t technically offer room service but as i was travelling alone i didn t want to eat in the pub alone

30 minutes wait for breakfast once ordered. problems with room service had to be sorted

no room service

the outside horse box bar was a great addition and took pressure off the indoor bar

inside bar area was lacking, mostly restaurant eating

arrival we ordered a pizza on room service which turned out to be the best pizza i tasted in a while and me and my partner went

room service was excellent and so was the pizza we ordered

free room service and the food was outstanding

parking.

also the wifi was quite poor

room service and dinner at the restaurants could be better but all in all a wonderful stay and will

room service on the other hand was

room service was out of this world good, food was perfect

surcharge for room service is a bit pricey

there are no freebies and you have to be careful if the room with both the bar and room service as there's lots of add on costs

did have an issue with our room service order which was not ideal but the staff resolved it quickly and didn t charge us

and my complaint from last time ref poor room service sandwiches had been acted upon

the room service information via the smart tv remote was too complex to use

6 tray service was not mentioned on the room service menu

the reception and room service staff were very friendly and helpful

room service, exceptionally clean room/bathroom, staff was courteous and professional

ordered room service on arrival and the food was delicious

i also ordered room service one night for dinner and it, too, was very good arriving faster than the time estimate

love the short walk to the terminal staff were so friendly room service very tasty

the room service food was amazing but very expensive

i got room service which was pretty good

the room service menu after 11pm was very limited but otherwise you couldn't fault them at all

front of house staff as well as room service

food was over priced, not enough options on the room service menu either

one down side was that there was no room service available when we arrived at midnight even though it said it was available 24/7

room and bathroom were very clean, bed was cosy, a lot of choices for breakfast, room service quick and food still warm

have breakfast, had room service which was lovely

room service responded immediately with replacement tea tray and fresh milk

room service knocking at my door when i was sleeping after booking to leave hotel at 2 pm .

we had room service, staff delivered the food in a good time, she was smiling and happy, and again felt

for room upgrade which was given excellent with room service that is efficient breakfast offering general store items for back up spa was

my room service meal was poor.

convenient, with excellent room service

room facilities were great and room service prompt and courteous

we spent an hour in the spa and had room service dinner

additional fees for room service

was smooth and friendly, and the room service was excellent throughout our stay

location to t2/t3 for early flights. modern and clean rooms. great room service.

a gentleman called kevin, who brought our room service, was lovely.

that room service is limited choice

decent room service menu and stress-free service

the room was very comfortable with air conditioning and room service

room service was outstanding food still hot the spa was very clean and relaxing had no issues what

one of the steam room wasn t working and the room service charge is crazy

40 minute wait on room service for dinner

the restaurant when i arrived

rgot to get her name) was so warm & welcoming when i ordered my room service

ordered 2 chicken supremes and 1 arrabiata pasta through room service for collection

room service, front desk and restaurant don't answer phone if busy at front desk or

we ate breakfast and had room service from the restaurant

clean space pod system to lhr early breakfast room service

to the airport, they had shuttle buses running every 15min to the airport for a 5er room service was cheap and tastie and the aircon was

cosy hotel yes it is old but the room was immaculate clean , food room service excellent and staff great, i would for sure return

had room service and the meal was delicious

catering was closed but room service was still available until late, and what excellent food and beverage quality too

everything especially the pizza in room service

room service is very good and efficient

after calling to order room service for breakfast, i could not get a hold of the restaurant staff for 45 minutes

stay 8 nights but every morning i met room service people or reception people in the area but they never said good morning or good night

the customer service and room service were really friendly and professional

to call room service for over half an hour, no answer

long time to get through to room service

room service, food was nice and timely

room service man was friendly, helpful and chatty

great room service

clean and comfortable, had a very good restaurant with a good selection, fair prices and good room service

i enjoyed room service, food very tasty and fresh

not a problem i guess but i felt bad leaving so much waste - i ordered from room service so you just tick what you want but it doesn't tell you one tick equals 6 rashers of

room service rather expensive

room service is great

decent restaurants and bar next door and room service from the restaurant

got an evening meal from room service but had to go to the lobby to pick up and consume in our room, same with breakfast

reception and room service hardly picked up when called from the room

that we couldn t get room service other than pizza

as expected the kitchen/room service was closed

room service was fantastic and quick

checked in at 10pm and whilst we appreciated the restaurant was closed, there was no room service, which for a hotel located at an international airport was disappointing

room service and breakfast.

roomy, modern, clean . good room service fishnchips beer. friendly

the information was inaccurate regarding 24 hours room service

the bathroom and bed were fantastic, room service was great and affordable and the staff at check in (abigail especially) were very (-)when i needed a hair dryer, room service did not answer. (*) breakfast offered great options and the restaurant & room service was delicious (+) tv, beverages, iron and ironing board, fridge, safe and room service was available (-)thought 5 for room service was expensive on top of the price of the meal made a sandwich and fries 16 (+)available at 11am on day of check in, which was a nice surprise room service for the evening meal, was very quick and of a high standard all staff v polite & (*)same quietness in this room as i had in previous room food is exceptionally hot i have never had room service food delivered so quickly and piping hot my curry was outstanding and my fish and (-)the room service brought semi-cooked pizza and charged extra 5 euros for delivery :) (+)dinner via room service (+) our only disappointment was the quality of the food from room service but we should have made more effort to get a proper meal (+)though covid restrictions are in force; helpful reception staff ,clean tidy room , good choice of room service and tasty meal ,good value for

everything was great. free breakfast for kids is wonderful.

comfy beds, good gym, good location for airport

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross station the 24/7 gym with

to heathrow terminal 4 long stay car park and terminal is great and my kids were give complimentary goodies upon arrival

parking ideal and super room

free parking

ample parking and good selection of food at breakfast

good location with on site free parking.

the service we received in the restaurant, and in the bar was first class really impressed with all the staff especially the manager jonathon, and a

the staff were all lovely and room service is 24h and excellent

all good, from check in, room service and the ease

clean, large rooms, quick room service, friendly staff.

excellent breakfast and a good room service menu

had work to do in my room so ordered room service which was delicious

tried to get room service during the night and was very limited selection and also found there was a language

are superb especially the reception and the man who brought us our dinner room service

great room service and reception staff were very efficient

great value and room service timely and pleasant

fast room service with really nice food - i always enjoy to eat something good from their kitchen in the

good showers and room service

room service menu limited

room service could be a little better

room have glasses, bottles and plates left outside the room both before and after the stay, the room service were still doing the rooms even when we arrived late evening which made the hallway a

modern and clean room. great room service.

room service arrived really quickly

when we called for room service, we were told we couldn t get it because there was one person on duty

room service was efficient and delivered with a smile

it says on the welcome letter room service till 2am when in fact it s 11pm

lots of halls full of sheets and uncollected room service dishes.

clean and tidy rooms with shower tv,microwave and fridge free wifi and parking.

was given the wifi code but was unable to connect properly during

booked room as it was close to terminal 2, had wifi and private bathroom

wifi is good, but there is no hairdryer

no tv or wifi by arrival

love the room and room service food. and the breakfast was fantastic.

24/7 room service, i ordered at 1am after i arrived from a long flight and it was quick and delicious

room service was good and the

steak and lobster was delicious as always and the breakfast room service was wonderful

i liked that there was decent prompt 24 hr room service and the hotel is convenient to heathrow

lack of choice on room service after 10pm

room service was quick and food was very good

super late at night and i asked about ordering food

chicken masala top shelf, even at 10pm via room service

arrived late, room service for dinner was great

16 tray charge for room service

st covid) but perhaps that will return soon

st, but not all from room service) on the floor for long periods of time

no room service yet

at aside

also, the staff who served our room service was friendly and excellent

room service was excellent

had room service also which was quick and nice

good room service

convenience , simple and easy stay dishes of room service are good rather than my expectation.

slow dining room service. once it came the food was great.

the hotel staffs from reception , foods and bar

staff at reception and room service were friendly and helpful

staff, ordered room service didn't have to wait very long for the food which tasted

there was room service and the food was pretty good

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

the restaurant and bar were closed for food and drink but room service was provided

room service every day

location, room service

room service isn t available and there is no phone in the room

there was no room service

polite, professional and very friendly room size was terrific room service very

room service has alot of options

and the weekend was perfect then we ordered room service as she tends to get a

i called room service twice but there was no answer. sky sports in the bar but not in the room

room service menu could be a little better

the room service was good , there was a christmas party below us but they has emailed me to let me know

room service was something different maybe if they spoken english and understood my room was not

we ordered room service and it was very fast delivered

with a hot bath and room service

no room service or shop nearby

we ordered room service

also the phone didn't work for room service

room service meal was very good and the lavazza coffee machines are also first rate

room service burger arrived without cutlery- but this was swiftly rectified by staff in reception

excellent room service and food was delicious

nice size tv with most english channels vending machine late check out for

compact room, spotlessly clean, free wifi

affordable with all your basic needs: comfy bed, towels, tv, wifi, private bathroom

staff, good wifi, comfy bed, and a clean room

get a window as specified on my booking, but it made up for it in being a larger room and got a late check out too