i was advised of a tray charge of 4 which seemed excessive for room service

we arrived in the evening, so choice of any room service was limited, apart from meals from main menu, needs a bit more choice

when the young lady did arrive, she muttered an apology about having to take room service

room service burger arrived without cutlery- but this was swiftly rectified by staff in reception

room service meal was very good and the lavazza coffee machines are also first rate

he lecture we went to lasted longer than expected and we hadn't eaten )as

room service chips great but bread was far from fresh so sandwich poor and not eaten

we had a room service meal which was delicious

had lunch, breakfast and room service dinner during our stay

we had to get room service at 10 pm

no room service sunday and not light lunch option, only set full sunday lunch.

even tried our room service which was prompt

room service excellent

room service was free of charge and food exceptionally great

staff were lovely, from entering the hotel, the food service, the bar service, the room service everything was just perfect

excellent customer service at check in/out, and room service

to have to load an app to order from room service

i called for room service they charged 2,50 even for ice

was no information provided in my room about services provided ie room service, number for reception, when and where breakfast was served, when check out was, tv

was great getting room service too and the food was

check-in was a breeze, room service is excellent

one thing that other guests may be less happy with would be the selection on the room service menu

room service breakfast was 20 mins late

just they don t have room service after certain hours.

terrible late night room service

not a room service for snacks especially late night

no room service, no house keeping

marks on the carpet due not doubt to sus[enson of room service and allowing guests to get

no room service even covid almost end and they could do that in a safe manner

room service at all-including housekeeping and no information about this

do not understand why room service carries a tray charge or why it cannot be delivered hot

no room service

comfy beds, great leisure facilities, fab location ,super atmosphere, table tennis

room service wasnt available after phoning in advance and told thst it was available all night

the staff were friendly and helpful, room size, very clean, good facilities, the ability to have room service 24/7, a welcoming bar area and the ability to park near the hotel, although i think at

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

we were allowed an early check in and we had to be somewhere in the early evening

beautiful room and hotel! great breakfast and great bar too.

the bar and breakfast area are beautifully decorated and the room was wonderful

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

menu for room service, which was a shame

no room service - safe, television did not work

are no staff members to provide room service or help with luggage

no room service request card in room

tried to order room service but no one answered phone

good location with on site free parking.

ample parking and good selection of food at breakfast

very good facilities, excellent food, friendly staff, free parking.

rooms with tea/coffee, fresh milk in the mini bar, tv and free wifi

parking ideal and super room

room service was excellent and so was the pizza we ordered

arrival we ordered a pizza on room service which turned out to be the best pizza i tasted in a while and me and my partner went

free room service and the food was outstanding

both dinner (best sea bass i have ever tasted) and breakfast (+) we then had breakfast in the morning (+)great breakfast (+)clean, good food brilliant breakfast. great staff (+)fantastic location excellent breakfast (+) the breakfast was superb (+) quality & quantity of inclusive breakfast equivalent to a 5* hotel (+)excellent value for money and the breakfast was great. (+)great room and an excellent breakfast (+) great rooms & delicious breakfast

wifi could be better, especially as 5g is non-existent and 4g only received one bar

couldn t get the phone to work in the room, so when i called from my mobile to order room service, i got put through to the restaurant

requested room service for dinner

room service was 7

room service was prompt but my poached eggs were like bullets and i didn't have time to send them

the bar and room service closed a little early

room service was slow but the hotel was very busy due to rugby

the bar and room service close very early

nothing. would have loved room service being open after 11pm for food but that is not a problem

who are always chatty and smiling, to staying in a comfortable and spotless room, ordering easy room service and checking out, it s all fab

the following evening we wanted room service because the bar was absolutely heaving after the game

visitors noise all hours of the night staff didn t answer at reception or room service at

they didn t have room service , also the quality of the breakfast.

facilities room service the staff except check in lady at reception was exceptional the decor

confusion over simple bacon buttie for breakfast with room service.

was a little off, had a 'stain' next to the loo roll holder in my room, and the room service/rubbish left outside of the rooms was there all day

there are no tvs, so we took laptops, but the wifi was good so connectivity was no issue

nice menu in the bar for dinner with lots of vegetarian options

i thought the bar prices where expensive

real ale at the bar as far as i could note

one of our party stayed alone and struggled to get wifi so it was quite isolating for her just staring at the walls

couldn t order any room service after 9pm

thout cheese) was greasy as if the bread had been fried, so my wife only ate

room service, ham

no answer from room service or reception on sunday morning

we were out all day the only issue was that the restaurant closed at 8pm and we couldn t get room service so had to order

room serviced daily to a high standard

every single member of staff acknowledged us at breakfast with a smile and a good morning the room service was fast and excellent quality

room service menu limited no mini bar night light in bathroom cannot be turned off

room service was excellent and breakfast was really nice

location was fab, rooms clean and comfy and had lovely room service

room service was bad waited a hour to bring some shower gel

no room service

no room service available

room service is available

we were told that there was room service available and

not a lot of hotels in the area serve food, let alone offer the full menu as room service

the room service food was delicious

delicious room service food

very comfortable bed and a really spacious room. delicious room service food.

decent room service menu with quick delivery

was no room service

the restaurant: the menu was adequate for room service, but not for a proper table service at the restaurant

great room service and housekeeping

room and room service was up to par

) and to order room service you have to go to reception to pay

he politely and diligently responded to my requests for room service

neat and clean. good room service. close to public transport

the room service was brilliant and the staff was easy to get along with

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for bringing it in

was very bad to much money for the room and not really friendly as i never got proper room service the worse hotel i have ever stayed at in my life and i like to go to hotels for short

everything was so perfect the room service, the prices

room service good

should extend room service menu to bar

weekend breakfast doesn t start until 8am, nor does room service.

staff were exceptionally friendly the food was fantastic - i enjoyed room service on both nights of my stay and i would very much

the staff were ever so friendly and the room was excellent. plenty of parking as well

queuing at the buffet) toast, fruit and fresh, crispy

the early check in time was much appreciated

tight car parking spaces

the room was excellent the food in the evening was really good the staff helpful continental breakfast perfect great coffee would definitely go back

i found bed bugs and room service didn t clean up

but, i did have their amazing cheeseburger and a cocktail from room service and the friendly staff let me break into the breakfast just a little earlier than the

i had travelled for over three hours and was ready for a rest, i ordered room service for food, on picking up the phone it was disgusting, sticky, full of dust and a hair

in addition i was disappointed that even though room service was available, when i wanted a full english breakfast to be brought

also you can request an early check in which we did

sky tv was a welcome addition , tea and coffee facilities were v good , room service food was delicious

no room service for food after 10pm but fully understand there are national staffing issues.

ordered room service and it was lovely

we had room service, the room was well stocked with snacks and drinks of which we made good use - we had a

huge thanks to the receptionist who was so lovely and kind on friday night and who brought me room service

room service was excellent and not pricey at all

room service didn t understand english

states 24 hour room service but when i called down at 1am apparently they didn t provide any room service which

room service charges

we ordered room service and it was delicious

all staff members greet you politely with a smile and room service is at your door within minutes of you hanging up the phone

bathroom shower did not drain properly and room service app didn t work

room wasn't until 4 30pm , pillows , room service took over 1 hour

room service was also amazing when needed and the hotel was so gorgeous

limited selection of room service food

bar and room service closes early

room service menu although limited due to the current situation was really good and food lovely

one thing, we found an uncollected room service plate that was still left, there, outside our room door

although room service wasn t possible extra milk and teabag sachets were waiting outside of the room each

always, good size room and prompt room service, good location and would like to thank all the staff, from reception to house keeping

and they had room service

coffee machine and snacks llittle blue guide book was a great help for explanations, facilities, room service, etc rooms are good a size and clean, and beds are comfortable

also the room service was really

room service: one order of fish and chips, no drink: 25 pounds

slight doggy smell in the bar and and breakfast area due to the hotel welcoming dog walkers , i am being picky and did not

room service is very good and efficient

everything especially the pizza in room service

the only thing i'd say is, i wish there were more food options on the menu and longer hours for room service

after calling to order room service for breakfast, i could not get a hold of the restaurant staff for 45 minutes

ordered room service for dinner

additionally, there was no 24-hour room service, no staff available at reception to address complaints, and no breakfast was served

there was room service every day also if you wanted it

room service came did not return to each day so did not have new beddings or towels for the 3nights

room was comfortable, and an early check in was not a problem.

agreed to an early check in

the bathroom and bed were fantastic, room service was great and affordable and the staff at check in (abigail especially) were very (-)when i needed a hair dryer, room service did not answer. (*) breakfast offered great options and the restaurant & room service was delicious (+) tv, beverages, iron and ironing board, fridge, safe and room service was available (-)thought 5 for room service was expensive on top of the price of the meal made a sandwich and fries 16 (+)available at 11am on day of check in, which was a nice surprise room service for the evening meal, was very quick and of a high standard all staff v polite & (*)same quietness in this room as i had in previous room food is exceptionally hot i have never had room service food delivered so quickly and piping hot my curry was outstanding and my fish and (-)the room service brought semi-cooked pizza and charged extra 5 euros for delivery :) (+)dinner via room service (+) our only disappointment was the quality of the food from room service but we should have made more effort to get a proper meal (+)though covid restrictions are in force; helpful reception staff ,clean tidy room , good choice of room service and tasty meal ,good value for

location next to the tube, they allow early check in for 10 pounds

coffee bar didn t open until 6 or 7am, which seemed a little late for being an airport hotel

available wifi, convenient to heathrow and the underground.

we were given early check in and late check out which made our stay very comfortable

reception service is warming. room service is also good.

not to like, staff went the extra mile for us, made us feel like queen and king with room service, fantastic place, even accommodated is after a booking mix up

dinner was great & room service order although near closing time was accepted and brought up by same person with a

breakfast was particularly good as was the food available on the room service menu

having to find staff to pay for snacks etc and to ask about the room service

breakfast with no continental option in the restaurant but apparently available as room service

room service was bad.

room service was lovely polite and helpful, so was reception staff

staff kindly brought us room service breakfast in bed after we had been out and had quite a few drinks the night before

lovely minibar selection and room service menu

room service meal was a good sized serving and good quality. excellent vfm.

lobby bathroom wasn t clean at all and smelled terrible, the room service menu was a little limited

one down side was that there was no room service available when we arrived at midnight even though it said it was available 24/7

food was over priced, not enough options on the room service menu either

room service meal was cold and tasteless.

room service, exceptionally clean room/bathroom, staff was courteous and professional

i also ordered room service one night for dinner and it, too, was very good arriving faster than the time estimate

really great other than the add-on of 5 pounds to my room service meal for something they called tray

comfortable room, fluffy towels, fluffy pillows, great room service

room service very expensive

no extra costs for room service, but staff tried to charge us twice for the food delivered

breakfast was excellent, my wife had room service and no tray charge!

the food at the restaurant was excellent quality and reasonably priced and room service is available

we gave up trying to get a room service breakfast when it was made clear we should've booked the night before

free and safe parking, warm welcome, beautiful decor, excellent food, free wifi, nespresso machine

criticism - could not get through to room service

the room service was prompt and the food we ordered delicious and just what we needed

was good, room service was very good, parking very good, access to hampton court & windsor castle reasonably

i ordered a meal for my daughter on room service which i paid for at the bar

having to pay for room service before the morning because i hadn t left a credit car tab open

no 24 hour room service

a wider selection for room service would have been nice,. but a minor point.

fault anything apart from the price of room service for the food on offer

- room service took too long at night though - 30 minutes for a sandwich at midnight

room service was prompt and polite

did have an issue with our room service order which was not ideal but the staff resolved it quickly and didn t charge us

and my complaint from last time ref poor room service sandwiches had been acted upon

very clean, easy to get to, room service was great and parking was easy

the charge for a dog could be cheaper and the charge for room service was a bit on the high side

room wasn t working and they couldn t get it to work which was unfortunate as we would of had room service

room service took very very long to come or didn t come at all, when they did they get walked

is a simple hotel, nothing fancy, but the facilities are modern, clean and provide the basics in room service, restaurant breakfast etc

que no ofrecieran room service

room service only suggested uber/deliveroo

provide room service although not a huge range to choice from

room service every day

room service isn t available and there is no phone in the room

i would recommend them including cash services and also having extra room services.

no room service

not 24 room service