very friendly staff room service at 10pm

only thing was room service qr code didn't work but not a problem

room service was prompt but my poached eggs were like bullets and i didn't have time to send them

ice), and through to a voicemail, so i

would like room service for the price too

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

the staff were incredibly accommodating from an early check in through to the evening close down

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

watching the river with a bottle of red and lovely bar snacks

the bar and breakfast area are beautifully decorated and the room was wonderful

just they don t have room service after certain hours.

room service breakfast was 20 mins late

the phone in room 508 was labelled 505 and caused a little confusion on night 1 when ordering room service

room service was expensive and not good quality

breakfast was great and room service

e room guide only gives an internal number to

there was room service available and staff were all very nice

to order room service but there was no phone in the room

no room service sunday and not light lunch option, only set full sunday lunch.

room service was free of charge and food exceptionally great

do not understand why room service carries a tray charge or why it cannot be delivered hot

comfy beds, great leisure facilities, fab location ,super atmosphere, table tennis

appreciated the room service and the parking

the staff were friendly and helpful, room size, very clean, good facilities, the ability to have room service 24/7, a welcoming bar area and the ability to park near the hotel, although i think at

lots of things to do, excellent room service and amazing building!

sky tv was a welcome addition , tea and coffee facilities were v good , room service food was delicious

room service was also available and the food came quickly and warm

ordered room service and it was lovely

no room service for food after 10pm but fully understand there are national staffing issues.

room service for food

junior suite with room service supper was perfect for relaxing given the limitations on going outside

room service menu limited no mini bar night light in bathroom cannot be turned off

room service was excellent and breakfast was really nice

room serviced daily to a high standard

location was fab, rooms clean and comfy and had lovely room service

night very long wait for room service

couldn t order any room service after 9pm

i understand the restaurant is separate from the hotel but the room service menu wasn't great

room service experience not good after arriving late settled into my room and wouldn t take my

no room service available after 9pm despite documentation stating room service was 24 hours

tv, no air conditioning the room was hotter than satan's backside and naff at best wifi definitely not worth the nearly 195 for the night

friendly hotel, great location bring so near to richmond yet having free car parking

one of our party stayed alone and struggled to get wifi so it was quite isolating for her just staring at the walls

real ale at the bar as far as i could note

wifi kept dropping in and out

also the room service was really

and they had room service

room service: one order of fish and chips, no drink: 25 pounds

coffee machine and snacks llittle blue guide book was a great help for explanations, facilities, room service, etc rooms are good a size and clean, and beds are comfortable

wifi was virtually unusable and given the poor phone signal in the area this was a huge issue for

limited options for room service and food after a certain time.

breakfast with no continental option in the restaurant but apparently available as room service

i went to the bar and the lady there said i'd be able to order room service via the app

lovely minibar selection and room service menu

tv stopped working on night 2 and room service eggs benny maybe the worst i've ever had

no room service even covid almost end and they could do that in a safe manner

no room service, no house keeping

room service at all-including housekeeping and no information about this

close to chessington zoo room service was brilliant

marks on the carpet due not doubt to sus[enson of room service and allowing guests to get

additionally, there was no 24-hour room service, no staff available at reception to address complaints, and no breakfast was served

there was room service every day also if you wanted it

room service came did not return to each day so did not have new beddings or towels for the 3nights

free wifi and free view tv

very clean and comfortable. the parking is an absolute bonus.

food in the bar was amazing and very well priced as was breakfast

continental breakfast included in the price was good quality

located just behind the hotel which has a nice bar and restaurant and a small beer garden

parking on site

tight car parking spaces

was fine, but as it was room service that we had, it would have been better to have had the full english brought with a lid

was great getting room service too and the food was

was no information provided in my room about services provided ie room service, number for reception, when and where breakfast was served, when check out was, tv

to have to load an app to order from room service

with covid-19 restrictions, there was no room service and so i had to empty my own trash bins and ask for fresh towels

are no staff members to provide room service or help with luggage

tried to order room service but no one answered phone

to order room service you first have to download an app onto your phone

the food is amazing, and full restaurant menu is available as part of room service which is great

room was very comfortable and clear instruction of what to do with mini bar and room service

), great location by the station and the room service food was amazing

very comfortable bed and a really spacious room. delicious room service food.

not a lot of hotels in the area serve food, let alone offer the full menu as room service

decent room service menu with quick delivery

room service food was first class

room service chips great but bread was far from fresh so sandwich poor and not eaten

breakfast was only warm with cold scrambled eggs. room service a bit on the slow side.

shame there was no room service for breakfast

had lunch, breakfast and room service dinner during our stay

room service very poor hag to keep phoning reception for items not made up at cleaning stage

when the young lady did arrive, she muttered an apology about having to take room service

we ordered room service

i was advised of a tray charge of 4 which seemed excessive for room service

the room service could have been better

also the phone didn't work for room service

is a simple hotel, nothing fancy, but the facilities are modern, clean and provide the basics in room service, restaurant breakfast etc

room service took very very long to come or didn t come at all, when they did they get walked

though breakfast is available) and no room service

there s no restaurant

que no ofrecieran room service

the bar and room service close very early

delicious room service meals

who are always chatty and smiling, to staying in a comfortable and spotless room, ordering easy room service and checking out, it s all fab

matress too hard room service didn't clean the room properly

room service meal lovely as was the friendly gentleman who brought it up to us

the room service was quick and efficient and affordable

the hotel has a great buffet breakfast with the option for room service

the room service food could be a bit better, tasted a bit bland.

i did not have breakfast. first class lunch room service first class staff

clean and comfortable, loved the room service, great parking

very handy m&s if you want to grab some food rather than use room service

late check out and late availability of breakfast

we gave up trying to get a room service breakfast when it was made clear we should've booked the night before

no extra costs for room service, but staff tried to charge us twice for the food delivered

the food at the restaurant was excellent quality and reasonably priced and room service is available

breakfast was excellent, my wife had room service and no tray charge!

the minute we checked in we felt welcome, from all the bar staff, and particularly from the receptionist

the other food i ordered during my stay via room service was nice however

odd was how difficult it was to organise for the breakfast i had paid for to be delivered by room service

despite the room having a phone for room service, it wouldn't have been accessed from the bathroom since it's near the bed area

ordered dinner from room service and it was absolutely delicious

was no pen in the room to complete the card for room service

bathroom shower did not drain properly and room service app didn t work

the room and the room service

limited selection of room service food

room service was also amazing when needed and the hotel was so gorgeous

all staff members greet you politely with a smile and room service is at your door within minutes of you hanging up the phone

we ordered room service which was delicious (all done via the super cool young's on tap app) plus we enjoyed (+)room was not only beautiful, comfy and a nice size but the perks of room service and the mini bar facilities were excellent (+) flexible room service (+) we had room service which was easy to order via the app (-)room service, no fresh milk in morning, breakfast was bad cheap streaky bacon swimming in fat ,

wifi didn t quite reach the room

the tea and coffee was complimentary at first - glad i didn't drink it as it was part of the mini bar and would

also the wifi was very poor and kept cutting out

great room and stunning bar area. although next to main road, the bedrooms had triple glazing.

breakfast was particularly good as was the food available on the room service menu

dinner was great & room service order although near closing time was accepted and brought up by same person with a

not to like, staff went the extra mile for us, made us feel like queen and king with room service, fantastic place, even accommodated is after a booking mix up

room service very poor

room service, car parking, terrace, soundproofing.

only wish there was room service

least on a sunday)

recommend the alma, train stop at the front door, lovely room, most comfortable bedding, room service fantastic, food enjoyable and staff very accommodating

ordering room service via the app was really convenient

no room service - kitchen closes too early

room service was poor

spacious rooms, clean and room service provided

room service available although menu v limited

great friendly staff, room service was excellent

wifi was a bit slow, also the room service says collection which was slightly confusing at first

receptionist and room service

- room service took too long at night though - 30 minutes for a sandwich at midnight

room service was prompt and polite

room service not great

fault anything apart from the price of room service for the food on offer

the rooms were clean, and room service was provided every day

everyday room service

limited bar choice on our return from an evening out

did not stay for breakfast as we were on a tight schedule but the breakfast bar on our way out looked very inviting

free hot drinks at the bar were a bonus too

excellent big, clean room. excellent hotel location. breakfast room service.

we knew it was a continental breakfast, but the room service was a

breakfast was limited to a simple room service

no room service

my room was spacious, wifi was great, the breakfast-to-room service worked perfectly, and the location is fantastic: 5 min of the picadilly line

bed was great size and comfortable tv size and access to sky movies wifi great connection great room service and even better

the tv had everything on including menus for room service which we had and the food was great

and room service is perfect

there is room service available until late

was no room service

was very bad to much money for the room and not really friendly as i never got proper room service the worse hotel i have ever stayed at in my life and i like to go to hotels for short

neat and clean. good room service. close to public transport

he politely and diligently responded to my requests for room service

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for bringing it in

the room service was brilliant and the staff was easy to get along with

close to very delicious lebanese resturant (yamal alsham) friendly staff both front desk and room service quiet and clean every thing went perfect during my (-)the food from room service - we ordered two salads and they were both not nice at all. (-)disappointment was the room service food (-) on our second day, after the room was done, room service did not replenish any of the shampoo, soap or shower gel so we ended up with a remnant (-)room service breakfast was not good (+)we had room service. one meal was good and the other the steak was very fatty and over cooked (-) limited food is delivered as room service (due to covid restrictions) and overpriced and pre-cooked (set menu) (+) their burger 4rm room service was delic (-)wish it would provide room service late night as well. (-)2 out of 3 calls no one picked up the phone for room service.

the room we stayed in was quite small for an adult and 2 kids

english breakfast is good.

well maintained, staff are excellent and very helpful, breakfast are very good, good choices, the bar is well managed and has a relaxed atmosphere

i did not have breakfast at the property

the room service is too expensive

and room service was spot on

a big shout out to all the room service staff that we passed in the corridors, so polite and so respectful

room service was fantastic

nice room, good food from room service, staff were friendly, good weekend

room service was really good so the room was always clean

excellent clean and tidy no room service so didn t feel like i had to keep room tidy

room service and cleaning

location, modern room equipments, green option - possibility to skip daily room service and you get a free drink at a bar

would have appreciated a more clear message on how to dispose of the trash when we don't request room service