od tables), room service food,

room service was very good, although could have used greater selection

no room service

room service wasnt available after phoning in advance and told thst it was available all night

room service curry was excellent, and service was very prompt indeed

the phone in our room didn't seem to work and ordering room service was an ordeal, especially considering our wifi issues, as it has to be done through a

excellent customer service at check in/out, and room service

room service was convenient

i called for room service they charged 2,50 even for ice

thing , i think the room service menu could have offered more in the way of some fruit and yoghurt besides all the

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

the staff were incredibly accommodating from an early check in through to the evening close down

the bar and breakfast area are beautifully decorated and the room was wonderful

watching the river with a bottle of red and lovely bar snacks

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

no room service - safe, television did not work

short staffed no instructions in room for heating/air conditioning, sky tv, about the hotel, room service

no room service request card in room

the food is amazing, and full restaurant menu is available as part of room service which is great

tried to order room service but no one answered phone

check-in was a breeze, room service is excellent

the phone in room 508 was labelled 505 and caused a little confusion on night 1 when ordering room service

one thing that other guests may be less happy with would be the selection on the room service menu

terrible late night room service

room service breakfast was 20 mins late

even tried our room service which was prompt

room service was free of charge and food exceptionally great

e room guide only gives an internal number to

there was room service available and staff were all very nice

to order room service but there was no phone in the room

hotel and bar is so quintessential british - it is quaint and close to richmond which is stunning anyway

nice quiet location and perfect if you need parking. very friendly staff.

tv, no air conditioning the room was hotter than satan's backside and naff at best wifi definitely not worth the nearly 195 for the night

excellent service and staff. nice clean rooms. plenty of car parking. fantastic breakfast

friendly hotel, great location bring so near to richmond yet having free car parking

couldn t order any room service after 9pm

we were out all day the only issue was that the restaurant closed at 8pm and we couldn t get room service so had to order

this was still more than acceptable - cleanliness and room service are impeccable

i understand the restaurant is separate from the hotel but the room service menu wasn't great

room service experience not good after arriving late settled into my room and wouldn t take my

room service-- far to long a wait

location was fab, rooms clean and comfy and had lovely room service

the room service breakfast option

room service menu limited no mini bar night light in bathroom cannot be turned off

junior suite with room service supper was perfect for relaxing given the limitations on going outside

room service meal was very good and the lavazza coffee machines are also first rate

i was advised of a tray charge of 4 which seemed excessive for room service

room service burger arrived without cutlery- but this was swiftly rectified by staff in reception

also the phone didn't work for room service

when the young lady did arrive, she muttered an apology about having to take room service

room service was 7

room service was prompt but my poached eggs were like bullets and i didn't have time to send them

the room was clean and comfortable and i was able to have a room service which was appreciated as i was traveling alone

couldn t get the phone to work in the room, so when i called from my mobile to order room service, i got put through to the restaurant

requested room service for dinner

over the room service

who are always chatty and smiling, to staying in a comfortable and spotless room, ordering easy room service and checking out, it s all fab

room service meal lovely as was the friendly gentleman who brought it up to us

room service was slow but the hotel was very busy due to rugby

the bar and room service close very early

room service at all-including housekeeping and no information about this

close to chessington zoo room service was brilliant

marks on the carpet due not doubt to sus[enson of room service and allowing guests to get

no room service even covid almost end and they could do that in a safe manner

not a room service for snacks especially late night

had lunch, breakfast and room service dinner during our stay

room service but charged for bringing food to the room there was only indian food and everything i

icken and wild mushroom pasta), better than expected

breakfast was included in the price and was able to have this as room service at no extra cost

he lecture we went to lasted longer than expected and we hadn't eaten )as

very comfortable bed and a really spacious room. delicious room service food.

the room service food was delicious

not a lot of hotels in the area serve food, let alone offer the full menu as room service

beautiful room. delicious room service food.

delicious room service food

was a good size and comfortable, shower had excellent water pressure, bar and restaurant looked nice although we didn't eat here

car parking is limited and if you can t park behind the property you need to find somewhere on road

parking, friendly staff, fine pub-style rooms with excellent coffee/tea making facilities

building, friendly staff, perfectly suitable rooms, great breakfast

the staff were ever so friendly and the room was excellent. plenty of parking as well

wait for room service

bathroom shower did not drain properly and room service app didn t work

all staff members greet you politely with a smile and room service is at your door within minutes of you hanging up the phone

breakfast came freezing cold which was upsetting as i had laid 20 each and extra for room service, the coffee was also cold and we ended up having to wait hour and 10 mins for our food

the room and the room service

room and room service was up to par

i think it was fine. any thing that was uncomfortable was rectified by room service.

was no room service

) and to order room service you have to go to reception to pay

bed was great size and comfortable tv size and access to sky movies wifi great connection great room service and even better

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for bringing it in

the room service was brilliant and the staff was easy to get along with

was very bad to much money for the room and not really friendly as i never got proper room service the worse hotel i have ever stayed at in my life and i like to go to hotels for short

neat and clean. good room service. close to public transport

he politely and diligently responded to my requests for room service

we couldn t get through to room service on the night we stayed but i think they were fully booked

room service very poor

not to like, staff went the extra mile for us, made us feel like queen and king with room service, fantastic place, even accommodated is after a booking mix up

room service, car parking, terrace, soundproofing.

the food was good which we had lazy room service,which was

no room service for food after 10pm but fully understand there are national staffing issues.

room service for food

we had room service, the room was well stocked with snacks and drinks of which we made good use - we had a

were told room service was 24hrs and checked with the duty manager

huge thanks to the receptionist who was so lovely and kind on friday night and who brought me room service

a 5-star property in the name of 3 star, kitchen staff was so accommodating for room

excellent every day room service, with replenishment of toiletries and bottles of water

we ordered room service and it was delicious

food from the restaurant was mediocre, to had room service which was excellent but the caesar salad i ordered was very poor, chicken dry, iceberg

room service charges

no extra costs for room service, but staff tried to charge us twice for the food delivered

the food at the restaurant was excellent quality and reasonably priced and room service is available

breakfast was excellent, my wife had room service and no tray charge!

we gave up trying to get a room service breakfast when it was made clear we should've booked the night before

hotel location was perfect for kew gardens and the parking arrangements outstanding

also the room service was really

coffee machine and snacks llittle blue guide book was a great help for explanations, facilities, room service, etc rooms are good a size and clean, and beds are comfortable

and they had room service

room service: one order of fish and chips, no drink: 25 pounds

wifi did not work at all.

free room service and the food was outstanding

room service was excellent and so was the pizza we ordered

arrival we ordered a pizza on room service which turned out to be the best pizza i tasted in a while and me and my partner went

the only negative , the wifi signal was so weak , unable to make wifi call and not connect on social media which was a

parking is hard to find a space around the pub

breakfast with no continental option in the restaurant but apparently available as room service

staff kindly brought us room service breakfast in bed after we had been out and had quite a few drinks the night before

i went to the bar and the lady there said i'd be able to order room service via the app

room service was bad.

tv stopped working on night 2 and room service eggs benny maybe the worst i've ever had

everything was good! great breakfast, room service, kind staff!

would have liked to have the restaurant menu in the room so we could have ordered room service from it

receptionist and room service

room service not great

- room service took too long at night though - 30 minutes for a sandwich at midnight

there was room service every day also if you wanted it

room service came did not return to each day so did not have new beddings or towels for the 3nights

additionally, there was no 24-hour room service, no staff available at reception to address complaints, and no breakfast was served

free wifi and free view tv

i didnt have the password for wifi

wifi connection for me in the room was not great, but usable

the honesty bar was a very nice touch

parking ideal and super room

room was quiet noisy at night as the bar noise did travel but i used ear plugs but i still really like the property, room and location

didn't take anything, honestly :)

when i called reception for room service, no one picked up or called back on two occasions.

room service available although menu v limited

and tidy, marvellous experience , very nice food , very kind staff and very helpful, excellent room service

spacious rooms, clean and room service provided

wifi was a bit slow, also the room service says collection which was slightly confusing at first

in contact was attentive, kind and professional including receptionists (mat, nikoletta, elle), room service staff, also the restaurant management (edyta) (+) there is daily room service and a good wifi (-)i did not like is the daily room service, as i was staying for a week i was expecting atleast they should change towel and

they now have a small indian restaurant and bar attached

laundry facilities were expensive

was no laundry available so we had to go to one nearby

great location. very friendly staff. good wifi. clean bathroom.

m) and the kitchen had closed so i couldn't get food via room service

arrived too late for dinner

shroom risotto) and it was close to inedible- perhaps this was somehow

after calling to order room service for breakfast, i could not get a hold of the restaurant staff for 45 minutes

the only thing i'd say is, i wish there were more food options on the menu and longer hours for room service

the bathroom and bed were fantastic, room service was great and affordable and the staff at check in (abigail especially) were very (-)when i needed a hair dryer, room service did not answer. (*) breakfast offered great options and the restaurant & room service was delicious (+) tv, beverages, iron and ironing board, fridge, safe and room service was available (-)thought 5 for room service was expensive on top of the price of the meal made a sandwich and fries 16 (+)available at 11am on day of check in, which was a nice surprise room service for the evening meal, was very quick and of a high standard all staff v polite & (*)same quietness in this room as i had in previous room food is exceptionally hot i have never had room service food delivered so quickly and piping hot my curry was outstanding and my fish and (-)the room service brought semi-cooked pizza and charged extra 5 euros for delivery :) (+)dinner via room service (+) our only disappointment was the quality of the food from room service but we should have made more effort to get a proper meal (+)though covid restrictions are in force; helpful reception staff ,clean tidy room , good choice of room service and tasty meal ,good value for

wifi: available in room and fast tv: good selections on

kids friendly location

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in the laundry

easy to access, a self-service laundry, price was great.

was a little off, had a 'stain' next to the loo roll holder in my room, and the room service/rubbish left outside of the rooms was there all day

room service was expensive and came late but was still nice.

room service was only 4 charge

staff and room service staff are fantastic, but sometimes it took a few tries to get through on the phone

they didn t have room service , also the quality of the breakfast.

no room service available

restaurant closing at 9:00 pm and no room service

no room service

room service was bad waited a hour to bring some shower gel

meals/ room service was tasty but quite expensive

i did not have breakfast. first class lunch room service first class staff

the room service was quick and efficient and affordable

the hotel has a great buffet breakfast with the option for room service

room service was slow - had to go to the bar to pay after waiting over 20 mins for server to bring

i tried the room service and had some amazing food

the rooms were clean, and room service was provided every day

everyday room service

there was no fridge so no cold drinks in the room and the bar was very basic.

across the street from the hotel, this is very important for our family traveling with young kids

friendly environment, safe for kids , free coffee machine at reception

is a simple hotel, nothing fancy, but the facilities are modern, clean and provide the basics in room service, restaurant breakfast etc

though breakfast is available) and no room service

room service only suggested uber/deliveroo

room service took very very long to come or didn t come at all, when they did they get walked

there s no restaurant