i was also told upon arrival that there was no room service and no tables even at the bar

the room service need to have a trolley, delivering food on tray i guess is no longer ideal unless you

5 tray charge for room service?

room service was great, food was delicious plus an amazing setting and grounds!

room service was not clear with info

large comfy beds and room service

phone

uldn t get to a login screen) and the in-room info was lacking

was told room service for drinks would be 7, which seemed steep so went to

room service did not happen as the night staff didn t collect our card from the door

regular room service was suspended due to covid precautions, but the cleaning staff were attentive and

the dinner and breakfast were superb, and the wine matches sublime

wifi, its free but doesnt work well, and 4g was intermittent

wifi did not work at all

real coffee at breakfast is essential!

much worth the money , lovely hotel very nice modern design , very quiet nice bed room service very fast good service

great food and room

room service was prompt

i had room service

staff took a long tome to clear room service that was left in the hall!

room service breakfast was cold and returned

there was room service but i had to pay a delivery fee for that

the room was so small that the person bringing in room service could barely fit

feedback rather than any grievance, price could be better and when room service brings food to the room, i would suggest a couple of things

due to the new restrictions there was no room service after 10pm which was completely fine but there was no communication to let us know

private and secure parking which was a great plus and the food i ordered from room service was great

do not provide room service at this time

we ordered room service and were charged about 15 more than was on the menu

i was female travelling alone so room service would have been good

was no option for room service, which ideally i would have had

the staff were really friendly and room service was available every day including fresh towels, sheets etc

complained about our kids throwing a ball around in there huge backyard so not kids

the next morning we got the kids breakfast but we waited to eat

the wifi is amazing in the rooms, good location will help if you have a car otherwise there is

too expensive for what we got especially since 2 of the kids didn't eat anything thinking that

on my second night, the quality of the room service food and service was substandard

economies in staffing costs evident in the drop of room service

order it again and we ask for more bread parmesan & truffle chips - 4/10 i think im used to 24/7 room service in the hotel as well so just my own

needed in the bedroom only one hook in the bathroom no hooks in the bedroom had to request daily room

maybe room service of breakfast would add an extra luxury

to the north terminal, ease of check-in, freindly staff, clean quiet rooms, 24 hour room

have liked a more extensive room service menu, but as we are in the middle of the covid crisis i thought it was good enough,

also although they don t do room service, they did help me take my food up and with young children in the room was very

salad options as main course on the room service menu - too many pizza/burgers :-)

only downside was that there wasn t any room service which i would have excepted from a hotel at this price point

off road parking a boon

good location, good parking, good breakfast, nothing negative to say

but it suited a married couple on a night away from kids

wifi excellent

the room was nice and big. it was very clean and there was parking on the hotel premises

very expensive room service!

all good, maybe better room service options?

the full room service menu wasnt available all day.

great shower and room service! fast checkin, 2 min walk to the terminal!

were wonderful at desk, quick check in , able to print my boarding ticket, room service was surprisingly tasty and very quick, air con was brilliant in the terrible hear

room service was awful, we asked for a bed sheet and they couldn t send someone down to our room

after a very long day, driving from wigan, we opted for room service, and it was really tasty, generous, and hot

i ordered room service for dinner

the rooms are clean and the wifi is very quick

the wifi was excellent

room service, and the level and room i stayed in had a strong and unpleasant smell while i was

no one picked up the phone when i called twice to order room service, but went to restaurant instead

they didn t have room service!

no room service you need to go to the bar and carry everything up yourself on a tray so good luck if

bed a bit squeaky. and there s no room service

local to work and room service

room service was poor

the food ordered from room service wasn't great.

room, nice selection of toiletries and extras, very comfortable and room service was easy to use and delivered promptly

most of the food advertised on the menu card from room service was not available hence no much option

no hot food for room service

also, there were no room service menus so i had to look online to see what the choices were

check in and check out was quick and easy and the room service was great too

on how good the room service food was we were expecting breakfast to be the same, but it was a little disappointing

hotel later than expected but reception staff was so friendly and kind enough to inform us about room service

room service, clean sheets, and towels

room service meal was very good - very good choice at very reasonable prices

we were disappointed that we could no order room service

ordered room service. food was lovely

half the room services didn't actually work: light in bathroom outside, plus hot water :

got there late so had room room service dinner

speedy room service with plenty of food

great room service and a thoroughly excellent menu

had room service and dinner was amazing massive tv in room comfy beds

the trays from room service were in the hallways a little too long

terrific bar restraunt with extremely posh rooms.

room was well equipped - tv, free wifi, iron and ironing board, kettle, teabags and

kitchen closed a little early at lunchtime

kitchen is closed monday and tuesday

fascinating bar area stacked with history on every inch of wall and ceiling

someone checking in at midnight room service was imperative and the option of not having that after a 9 hour flight was hugely

the food in the bar was tasty and a reasonable price, as is the room service, both using an app service to order from

the room service food for dinner and breakfast was excellant

the bath, and the comfortable bed, the room service, the food and the facilities in general

for over the night and we are really happy the staff was so helpfull, welcome and nice, we have room service in the morning with beautifull breakfast for really good price for 2 people

room service was again, exceptional especially as my gluten and dairy allergies were catered for ,

had room service, and it wasn't great

the heated pool to ourselves both afternoon and morning, staff at the bar were really great too, room service was prompt and tasted lovely

very spacious room, great room service. comfy bed!

poor lad in the bar was struggling to do bar service and room service which kept people waiting for service at late lunchtime

were room service items left outside our room, from the previous occupants, during our stay

the bed was very comfy , the room service was good and staff very helpful .

i ordered a meal for my daughter on room service which i paid for at the bar

was good, room service was very good, parking very good, access to hampton court & windsor castle reasonably

criticism - could not get through to room service

a lot apart from not a lot of notice about room service at night time, but apart from that was overly all good

limited food menu and room service would have been a nice touch but didn't ruin our stay

arrived late evening and there is no restaurant, pub or room service available for a meal or snack

wish there could have been an option for room service especially with the garden rooms i had lovely weather and would have liked to be able

needed a bit of a clean body lotion preferred in the shower room service would be good but appreciate its not that sort of hotel aircon a little

no butter or milk brought up on room service tray both mornings

dined in the cloisters & the terrace as well as having room service frequently

the staff where friendly, the room was clean and comfortable, the hotel offered room service

complimentary dvds and room service was brilliant

the spa was also great, as was room service

hotel was completely fabulous, from the room itself to room service breakfast

room service was slow

room service is excellent

room service could have been quicker x

no breakfast room service. room service starts at noon.

didn't see a menu for room service either

we complained about the fact that room service was non-existent

no fridge, no dressing gowns, no room service, no do not disturb sign for door

for the basic facilities

lack of staff and room service

so thankful and amazed that this holiday inn not only had a late night bar but 24 hour food and room service

room service was excellent

was lovely but could do with later served room service especially if using the hotel for an airport run etc

room service was really nice

beautiful rooms with room service .

the food and the room service staff very rude

the room service charge of 3.00 seemed expensive and you could only pay cash .

no fridge there is a phone for room service that's lead doesent connect to anything

there is a 3 fee for room service and the food/drinks are cheaper at the bar

room offered 24 hours room service on a card yet the staff said it stopped years ago

room wasn t working and they couldn t get it to work which was unfortunate as we would of had room service

was comfortable due to covid all other facilities were closed however room service was good value and

and my complaint from last time ref poor room service sandwiches had been acted upon

6 tray service was not mentioned on the room service menu

did have an issue with our room service order which was not ideal but the staff resolved it quickly and didn t charge us

also, we weren t made aware that we couldn t order room service if we didn t add a card on file at check in

clean, fantastic shower, our beds were very comfortable, excellent housekeeping quality and room service

the menu although limited was very good and filling with excellent room service

we had room service for this

having to wait at the bar for 15 mins to order room service - but it was worth it. !!

room service is available

no room service

meals/ room service was tasty but quite expensive

no room service available

i called before staying and i was provided with information that room service was available however we had to collect

a step back in time to a traditional country inn but with all of the modern facilities (including wifi) (-)no wifi but in rooms but i m told it s coming. (-)teething problems with strength of wifi signal and timing of central heating being on, which are known about and are being addressed (-)wifi was out of order (-)wifi. some pies on the menu during winter months. (-)there was no telephone coverage and the wifi was very patchy. (-)to the location there was little to no phone signal, there was wifi although my parents couldn't connect in the garden rooms (-)the wifi wasn't very strong and no 4g signal so doing work in the evening was tricky. (-)they can't really help this but it would have been lovely to have managed a signal or some wifi! (-)over-priced; no wifi; poor breakfast and tiny room- even though we were told we had been upgraded

parking nearer i have mobility problems but the staff were helpful

then the breakfast was excellent and a good price

wasn’t great the fish was swimming in so much oil i couldn’t eat it breakfast was ok but the eggs were burnt

lovely, friendly staff. breakfast cooked to order. well set out room. very clean and comfy