room service- very poor

we had room service for lunch which was very good as was the breakfast

we didn't mind having to have room service but it was the smallest bowl of soup we've ever seen

just a tablet with a qr code - no instructions on how to use it to contact the front desk or room service

breakfast room service did not arrive on time which made us rush a little as we had to leave for an

cost to have room service and the cost for drinks when you are staying over should really have been discounted

room service and dinner at the restaurants could be better but all in all a wonderful stay and will

the late service in the restaurants , and the room service .

surcharge for room service is a bit pricey

room service was out of this world good, food was perfect

no room service, no water in the room, no herbal tea at the bar, not robe in the bathroom, no extra

ney, cheese, full fat yogort) no mini bar in the room or room service, i had to order from uber croceries at

there was no room service menu and food was limited to curry

items to the bf menu would be great

i liked the morning breakfast and the room service

staff friendly,no room service menu in the room

it s not she said there is room service

at the bar to order drinks for 15 minutes and was told that the staff member had gone to do room service however i then saw him coming back eating a plate full of food

room was on the ground floor it was warm and clean and we had daily room service

tried to contact reception multiple times after we checked in to find out if they did room service as we was so tired from our day but there was no response so we had no choice but to

staff happy to let me have my dinner in my room and they don t technically offer room service but as i was travelling alone i didn t want to eat in the pub alone

no room service

30 minutes wait for breakfast once ordered. problems with room service had to be sorted

location was ideal and free parking was included

the wheatsheaf's public pub wifi was fine speed wise but a tad annoying to have to reconnect when starting / stopping using a

and room service was good- there was enough tea coffee and milk and sugar even safisfy my husband (he

i had issues with the wifi (with my macbook) (-)wifi (-)couldn t get any wifi. the log in code wouldn t enable us to get access. (-)room 5 has bad wifi (+) effective free wifi (-)noise from the pub, wifi was unstable. (-) also, the wifi didn't work in my room (-)the wifi was not working and breakfast was not offered. nothing else to complain about. (-)lack of places to hang clothes & very poor wifi connectivity (-)no wifi, room wasn't clean at time of arrival.

location near tp thorpe park and parking on site

food in bar very good

lovely atmosphere in the bar

a where i'm from) which was nice and very enjoyable

had room service too for dinner

room service order had a long delay, but this was obviously due to the world cup fever and can

food, cozy, service. nice room. decent size. room service option. online ordering.

additionally, room service for no extra cost

decent room service menu and stress-free service

room telephone - could not get answer from room service had to call reception

one of the steam room wasn t working and the room service charge is crazy

not much choice for late room service.

room service food was delicious. gym and spa facilities were clean and well managed.

rgot to get her name) was so warm & welcoming when i ordered my room service

ordered 2 chicken supremes and 1 arrabiata pasta through room service for collection

room service, front desk and restaurant don't answer phone if busy at front desk or

we had room service and that was very good

the restaurant when i arrived

would of preferred a room service breakfast, it was my wedding morning and i thought it would of been alot nicer to of

ood job it wasn t an emergency) had omelette for breakfast & asked for

room service close at the same time of the restaurant so i don't see the point to have room service

no room service or shop nearby

excellent customer service and great facilities. extremely clean and wonderful room service

convenient, with excellent room service

my room service meal was poor.

convenient location, late night room service that accommodated our dietary restrictions

room facilities were great and room service prompt and courteous

room service was also far better than expected

free wifi was available as promised

clean and tidy rooms with shower tv,microwave and fridge free wifi and parking.

booked room as it was close to terminal 2, had wifi and private bathroom

wifi is good, but there is no hairdryer

had to ask for the wifi

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

to our room the staff had taken the few remaining tea sachets and we had to order more again from room service

wouldn't/couldn't accept cash to settle my room service bill.

undergoing renovations the alternative areas still offered lovely choices room service breakfast absolutely

location, great room service, room felt spacious, nice breakfast

even though it says late night food there isn't great options for room service so make sure you eat before or bring snacks

room service menu wasn't great

down for room service but got no answer so i went downstairs to order

room service was extremely disappointing.

room service needs improving

was told when i checked in that i could either give card details for room service or pay as i went

thing was fine except a mix up with room service for breakfast we onlyr eceived one breakfast 13 was suposed to be put back on my

order our evening dinner as a family in the bar restaurant and have it delivered to our room as room service was wonderful - thank you

room service has alot of options

room service menu could be a little better

polite, professional and very friendly room size was terrific room service very

easy to access early breakfast option room service

wait for room service but it was exceptionally busy but food was nice so not really

catering was closed but room service was still available until late, and what excellent food and beverage quality too

clean space pod system to lhr early breakfast room service

very easy to get to and from the airport in the early hours of the morning room service had lots of

though food was great)

the phones were not working so when we tried to call for room service, nothing

no room service post 9pm

adam snd james were polite when requesting room service and permitting us to stay a little longer due to my son s exam at eton college

turns out the hotel take your bank details incase you have any room service, i didn t feel comfortable with this process

we travelled with our pet and they were fantastic we ordered room service too ot was fab

great room service

to call room service for over half an hour, no answer

room service was great / variety of choice

great staff. quick and tasty room service. easy connection to airport. ideal for access to t1-4.

i arrived late so took a meal in the room via room service, it was quick to arrive and was very tasty

extremely helpful room service staff delivered the menu to my room, when i couldn t access the qr code

clean and comfortable, had a very good restaurant with a good selection, fair prices and good room service

room service rather expensive

i enjoyed room service, food very tasty and fresh

additional fees for room service

the food from room service was excellent

location to t2/t3 for early flights. modern and clean rooms. great room service.

room service was very expensive.

the room service we ordered was delicious

restaurant, but no bar for just a drink.

and bar not open

the indian and bar next door location good

for parking £2 for a bottle of water the bar is a restaurant, floor boards make noises when you walk on them or other guest in other rooms

room and toilet rather cramped heating in room sparse no bar although even confirmation shows opening hrs

room service very expensive

room service is quick and there are plenty of light meal options

i also ordered room service one night for dinner and it, too, was very good arriving faster than the time estimate

couldn t get a hold of room service or the front desk for a really long time

really great other than the add-on of 5 pounds to my room service meal for something they called tray

one down side was that there was no room service available when we arrived at midnight even though it said it was available 24/7

i got room service which was pretty good

the room service menu after 11pm was very limited but otherwise you couldn't fault them at all

room service meal was a good sized serving and good quality. excellent vfm.

lobby bathroom wasn t clean at all and smelled terrible, the room service menu was a little limited

as expected the kitchen/room service was closed

room service is also available & the food was delicious

got an evening meal from room service but had to go to the lobby to pick up and consume in our room, same with breakfast

that we couldn t get room service other than pizza

the room service wasn t available as it usually is which was disappointing

in addition i was disappointed that even though room service was available, when i wanted a full english breakfast to be brought

i had travelled for over three hours and was ready for a rest, i ordered room service for food, on picking up the phone it was disgusting, sticky, full of dust and a hair

i found bed bugs and room service didn t clean up

but, i did have their amazing cheeseburger and a cocktail from room service and the friendly staff let me break into the breakfast just a little earlier than the

in a great location with free parking outside

the information was inaccurate regarding 24 hours room service

room service was worth ordering after long travel even for an additional 5, a beautiful

room service was fantastic and quick

checked in at 10pm and whilst we appreciated the restaurant was closed, there was no room service, which for a hotel located at an international airport was disappointing

great food, particularly the room service dinner we had and the buffet breakfast

but it's a shame they can't run room service at present, i do love my breakfast in bed

the coffee at breakfast! admittedly had a room service breakfast but very 'stewed '

ndwiches) wasn t worth the money, ordered a latte and hot

beyond to make our stay as good as possible the food is lovely and even though they don't offer room service the fact that they will still make you restaurant quality food and collect it from the

room service for late night snacks

had work to do in my room so ordered room service which was delicious

unfortunately room service is limited to pepperoni pizza, tuna sandwich and cheese cake plus 6 per plate

the room service for dinner was great

the staff were all lovely and room service is 24h and excellent

excellent breakfast and a good room service menu

the receptionist allowed me to have a late check out when i requested it upon arrival, this was very

there was a great tv in the room with full freeview and free wifi

decent parking, wifi

get wifi to connect, password supplied didn't seem to work

free wifi in the rooms which made working easy

clean and room service was good

modern and clean room. great room service.

room service menu limited

there was a delay in answering room service but food arrived in no time

room service took 2 sets of towels away each day but only replaced one

when we called for room service, we were told we couldn t get it because there was one person on duty

limited room service options queue for checking in

great decoration + quick room service

lots of halls full of sheets and uncollected room service dishes.

it says on the welcome letter room service till 2am when in fact it s 11pm

i ordered room service because i arrived very late and it was good and quick

was exhausted to the moment i stepped into my room everyone was very friendly and professional room service staff were amazing and explained in details the process

fast room service with really nice food - i always enjoy to eat something good from their kitchen in the

are superb especially the reception and the man who brought us our dinner room service

great room service and reception staff were very efficient

that the room service menu was not more extensive and didn t have healthy options for

one thing, we found an uncollected room service plate that was still left, there, outside our room door

would have liked a mini fridge in the room and room service.

comfortable place to stay room service available which is a bonus while dining areas are closed due to current restrictions

the room service, shower, bed, breakfast

superb quality, staff very helpful, speedy room service and sauna/ jacuzzi area included

that evening i ate a very tasty burger via room service

a/c the staff were great. they set up a rollaway bed for me and room service was excellent.

love the room and room service food. and the breakfast was fantastic.

we ordered room service from the restaurant for dinner, it arrived quickly and was very good, perhaps a bit

car space for my son who has autism - nice friendly staff especially the person who brought our room service who bought extra plates - thank you

and if we wanted to get room service to send some up it was 5 per day

that it says room service and has a 24hr menu but it doesn't exist

used room service as there was a wedding, and this was fairly priced, a delight to order on the phone,

gentleman who served us was amazing and the lady who does room service

staff were fantastic. room was lovely, room service was great.

room service & food from in house restaurant

super late at night and i asked about ordering food

om service) but we were not offered the service right away instead i needed to call and they took

room service pizzas 10/10

also, the staff who served our room service was friendly and excellent

convenience , simple and easy stay dishes of room service are good rather than my expectation.

i incurred am additional fee from the hotel room service for eating utensils

great staff and room service was prompt with delicious food

5 charge for room service

room service is delicious, and you re even given a complimentary bottle of water

staff, ordered room service didn't have to wait very long for the food which tasted

staff at reception and room service were friendly and helpful

the hotel staffs from reception , foods and bar

room service trays and rubbish were left in the corridors for the duration of our 24 hour stay

staff and room service staff are fantastic, but sometimes it took a few tries to get through on the phone

room service was only 4 charge

facilities room service the staff except check in lady at reception was exceptional the decor

view from room, friendly staff, helped us with any queries, easy parking, tasty breakfast, good room service menu and delivery

they didn t have room service , also the quality of the breakfast.

weekend breakfast doesn t start until 8am, nor does room service.

have stopped serving the room service menu in the bar which is a shame - i love the burger on that menu, but don't want to

room service was good and very happy with the fee for a late check out

room service good

staff were exceptionally friendly the food was fantastic - i enjoyed room service on both nights of my stay and i would very much

the customer service and room service were really friendly and professional

room service stops too early

the only thing i'd say is, i wish there were more food options on the menu and longer hours for room service

everything especially the pizza in room service

after calling to order room service for breakfast, i could not get a hold of the restaurant staff for 45 minutes

the restaurant and bar were closed for food and drink but room service was provided

not 24 room service

there was no room service

check-in; spacious and clean room; good selection of food for breakfast; room service every day; enough parking space on

room service isn t available and there is no phone in the room

the bathroom and bed were fantastic, room service was great and affordable and the staff at check in (abigail especially) were very (-)when i needed a hair dryer, room service did not answer. (*) breakfast offered great options and the restaurant & room service was delicious (+) tv, beverages, iron and ironing board, fridge, safe and room service was available (-)thought 5 for room service was expensive on top of the price of the meal made a sandwich and fries 16 (+)available at 11am on day of check in, which was a nice surprise room service for the evening meal, was very quick and of a high standard all staff v polite & (*)same quietness in this room as i had in previous room food is exceptionally hot i have never had room service food delivered so quickly and piping hot my curry was outstanding and my fish and (-)the room service brought semi-cooked pizza and charged extra 5 euros for delivery :) (+)dinner via room service (+) our only disappointment was the quality of the food from room service but we should have made more effort to get a proper meal (+)though covid restrictions are in force; helpful reception staff ,clean tidy room , good choice of room service and tasty meal ,good value for

stayed overnight - wifi good and close to hatton cross tube station which made a trip into london and getting to the

wifi connection, nice evelyn & crabtree toiletries

very spacious for two people with two large luggages couldn t do early check in so waited at lobby for

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.