everything was so perfect the room service, the prices

staff were exceptionally friendly the food was fantastic - i enjoyed room service on both nights of my stay and i would very much

room service i ordered was excellent, delivered beautifully and quickly

have stopped serving the room service menu in the bar which is a shame - i love the burger on that menu, but don't want to

in a stunning location, staff were super friendly, room was amazing and super clean, and the room service food was superb along with an outstanding breakfast included

visitors noise all hours of the night staff didn t answer at reception or room service at

was a little off, had a 'stain' next to the loo roll holder in my room, and the room service/rubbish left outside of the rooms was there all day

had everything we needed, ordered room service, arrived quickly and was tasty

confusion over simple bacon buttie for breakfast with room service.

view from room, friendly staff, helped us with any queries, easy parking, tasty breakfast, good room service menu and delivery

although room service wasn t possible extra milk and teabag sachets were waiting outside of the room each

bar and room service closes early

that the room service menu was not more extensive and didn t have healthy options for

one thing, we found an uncollected room service plate that was still left, there, outside our room door

would have liked a mini fridge in the room and room service.

in addition i was disappointed that even though room service was available, when i wanted a full english breakfast to be brought

i had travelled for over three hours and was ready for a rest, i ordered room service for food, on picking up the phone it was disgusting, sticky, full of dust and a hair

i found bed bugs and room service didn t clean up

but, i did have their amazing cheeseburger and a cocktail from room service and the friendly staff let me break into the breakfast just a little earlier than the

staff were ever helpful, everything worked, parking no problem and the room was cleaned even though we requested it late in the day

free room service and the food was outstanding

arrival we ordered a pizza on room service which turned out to be the best pizza i tasted in a while and me and my partner went

room service was excellent and so was the pizza we ordered

parking.

parking wasn t great but a small price to pay for such a lovely place

room service delivery charges

room service was very efficient and food was excellent

we had fish and chips room service at lunch and dinner in 1907 restaurant both were delicious and really good social

restaurant and room service prices are extremely high.

30pm so had to have room service

the honesty bar was a very nice touch

the room was lovely, parking easy

the service we received in the restaurant, and in the bar was first class really impressed with all the staff especially the manager jonathon, and a

ample parking and good selection of food at breakfast

very good facilities, excellent food, friendly staff, free parking.

room wasn t working and they couldn t get it to work which was unfortunate as we would of had room service

the room service information via the smart tv remote was too complex to use

and my complaint from last time ref poor room service sandwiches had been acted upon

did have an issue with our room service order which was not ideal but the staff resolved it quickly and didn t charge us

room service prices are steep

room service order had a long delay, but this was obviously due to the world cup fever and can

room service great

a where i'm from) which was nice and very enjoyable

nice that there s a bar too and noticed there was room service for breakfast in bed

could eat that club sandwich every day);

and room service was good- there was enough tea coffee and milk and sugar even safisfy my husband (he

i had issues with the wifi (with my macbook) (-)wifi (-)couldn t get any wifi. the log in code wouldn t enable us to get access. (-)room 5 has bad wifi (+) effective free wifi (-)noise from the pub, wifi was unstable. (-) also, the wifi didn't work in my room (-)the wifi was not working and breakfast was not offered. nothing else to complain about. (-)lack of places to hang clothes & very poor wifi connectivity (-)no wifi, room wasn't clean at time of arrival.

bar very comfy with the staff really helpful and pleasant

the bar staff were first class we will be returning hopefully in september

decided to eat in the pub downstairs before going out that evening, it was lovely, service at the bar was quick and the man who looked after us kindly offered to put the drinks on the table tab and

room service burger arrived without cutlery- but this was swiftly rectified by staff in reception

excellent room service and food was delicious

when the young lady did arrive, she muttered an apology about having to take room service

we arrived in the evening, so choice of any room service was limited, apart from meals from main menu, needs a bit more choice

the room service could have been better

breakfast was only warm with cold scrambled eggs. room service a bit on the slow side.

no service charge for room service.

breakfast was included in the price and was able to have this as room service at no extra cost

we had to get room service at 10 pm

had lunch, breakfast and room service dinner during our stay

classic stylish hotel :) rooms beautiful, view to the gardens, room service very nice :) breakfast amazing and a fine dine restaurant is great

the bed was very comfy , the room service was good and staff very helpful .

having to pay for room service before the morning because i hadn t left a credit car tab open

was good, room service was very good, parking very good, access to hampton court & windsor castle reasonably

were room service items left outside our room, from the previous occupants, during our stay

room service was bad waited a hour to bring some shower gel

no room service

meals/ room service was tasty but quite expensive

no room service available

no kitchen or room service

tried to contact reception multiple times after we checked in to find out if they did room service as we was so tired from our day but there was no response so we had no choice but to

staff friendly,no room service menu in the room

room was on the ground floor it was warm and clean and we had daily room service

at the bar to order drinks for 15 minutes and was told that the staff member had gone to do room service however i then saw him coming back eating a plate full of food

facing river, facing town and there is room service

to have to load an app to order from room service

the phone in our room didn't seem to work and ordering room service was an ordeal, especially considering our wifi issues, as it has to be done through a

i called for room service they charged 2,50 even for ice

was no information provided in my room about services provided ie room service, number for reception, when and where breakfast was served, when check out was, tv

room service was convenient

no room service, no water in the room, no herbal tea at the bar, not robe in the bathroom, no extra

clean friendly good breakfast room service

items to the bf menu would be great

water tipped over on to bathroom floor ordered breakfast for room service - coffee was cold and way too strong - couldn't drink it i think the words 'luxury'

ney, cheese, full fat yogort) no mini bar in the room or room service, i had to order from uber croceries at

not a room service for snacks especially late night

room service at all-including housekeeping and no information about this

no room service, no house keeping

marks on the carpet due not doubt to sus[enson of room service and allowing guests to get

close to chessington zoo room service was brilliant

there was room service available and staff were all very nice

it wasn t something they really had on their room service menu but they made sure i got them anyway

but i called room service and they brought everything we needed straight away

to order room service but there was no phone in the room

even tried our room service which was prompt

food was over priced, not enough options on the room service menu either

i got room service which was pretty good

room service meal was a good sized serving and good quality. excellent vfm.

front of house staff as well as room service

lobby bathroom wasn t clean at all and smelled terrible, the room service menu was a little limited

comfortable room, fluffy towels, fluffy pillows, great room service

the room service food was amazing but very expensive

ordered room service on arrival and the food was delicious

room service very expensive

i also ordered room service one night for dinner and it, too, was very good arriving faster than the time estimate

room service- very poor

breakfast room service did not arrive on time which made us rush a little as we had to leave for an

just a tablet with a qr code - no instructions on how to use it to contact the front desk or room service

we didn't mind having to have room service but it was the smallest bowl of soup we've ever seen

room service order was forgotten and was then very late, but not a major problem.

check-in was a breeze, room service is excellent

room service breakfast was 20 mins late

fter i had called to ask where it was)

called twice on the phone for room service to order food and nobody answered.

breakfast was great and room service

no room service

room service, wish i knew before it was too late as i like to have a snack to the room.

room service was very good, although could have used greater selection

appreciated the room service and the parking

comfy beds, great leisure facilities, fab location ,super atmosphere, table tennis

no room service - safe, television did not work

the food is amazing, and full restaurant menu is available as part of room service which is great

room service was poor - no one collected my card so i had to phone for it - no pastries, no spoon

room was very comfortable and clear instruction of what to do with mini bar and room service

no room service request card in room

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable place to work

beautiful room and hotel! great breakfast and great bar too.

watching the river with a bottle of red and lovely bar snacks

the staff were incredibly accommodating from an early check in through to the evening close down

arrived too late for dinner

after calling to order room service for breakfast, i could not get a hold of the restaurant staff for 45 minutes

stay 8 nights but every morning i met room service people or reception people in the area but they never said good morning or good night

ordered room service for dinner

the customer service and room service were really friendly and professional

the bathroom and bed were fantastic, room service was great and affordable and the staff at check in (abigail especially) were very (-)when i needed a hair dryer, room service did not answer. (*) breakfast offered great options and the restaurant & room service was delicious (+) tv, beverages, iron and ironing board, fridge, safe and room service was available (-)thought 5 for room service was expensive on top of the price of the meal made a sandwich and fries 16 (+)available at 11am on day of check in, which was a nice surprise room service for the evening meal, was very quick and of a high standard all staff v polite & (*)same quietness in this room as i had in previous room food is exceptionally hot i have never had room service food delivered so quickly and piping hot my curry was outstanding and my fish and (-)the room service brought semi-cooked pizza and charged extra 5 euros for delivery :) (+)dinner via room service (+) our only disappointment was the quality of the food from room service but we should have made more effort to get a proper meal (+)though covid restrictions are in force; helpful reception staff ,clean tidy room , good choice of room service and tasty meal ,good value for

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in the laundry

open feel to bar n restaurant n check in area.

imagine how excited my kids were when they could eat unlimited pancakes and waffles (one at a time) at the hilton garden (+) it had a lovely adult and healthy kids menu (-)everything was great. free breakfast for kids is wonderful. (+) love the 2 double bed room, perfect for me and y 2 young kids, was able to get a well rested sleep in my own bed before a long flight (+)beyond to make sure we were comfortable and that my daughter had everything she needed such as a kids menu, treats here and there etc (+)to heathrow terminal 4 long stay car park and terminal is great and my kids were give complimentary goodies upon arrival (+)small toys for the kids (+)friendly, helpful and understanding staff (with kids always difficult to find right rooms & booking didn't go as we had hoped (+)kids friendly location

there is a laundry with washing machines and dryer available for a small fee which we found

room service was prompt, late stay was on the house which was amazing service

very clean and comfortable room. wonderful room service and right in the heart of woking

have breakfast, had room service which was lovely

room service responded immediately with replacement tea tray and fresh milk

i had room service on my second night, a club sandwich and fries

that room service is limited choice

the room service we ordered was delicious

room service was very expensive.

additional fees for room service

the food from room service was excellent

matress too hard room service didn't clean the room properly

same as room service

room service was slow but the hotel was very busy due to rugby

the bar and room service close very early

room service meal lovely as was the friendly gentleman who brought it up to us

he politely and diligently responded to my requests for room service

neat and clean. good room service. close to public transport

was very bad to much money for the room and not really friendly as i never got proper room service the worse hotel i have ever stayed at in my life and i like to go to hotels for short

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for bringing it in

the room service was brilliant and the staff was easy to get along with

and room service is perfect

i think it was fine. any thing that was uncomfortable was rectified by room service.

the tv had everything on including menus for room service which we had and the food was great

was no room service

great room service and housekeeping

the restaurant and bar were closed for food and drink but room service was provided

location, room service

i would recommend them including cash services and also having extra room services.

check-in; spacious and clean room; good selection of food for breakfast; room service every day; enough parking space on

there was no room service

food ordered through room service was prepared in a timely fashion, portion sizes were very generous and the food itself

good room service

convenience , simple and easy stay dishes of room service are good rather than my expectation.

great staff and room service was prompt with delicious food

i incurred am additional fee from the hotel room service for eating utensils

room service slightly pricey

great value and room service timely and pleasant

fast room service with really nice food - i always enjoy to eat something good from their kitchen in the

tried to get room service during the night and was very limited selection and also found there was a language

great room service and reception staff were very efficient

staff were fantastic. room was lovely, room service was great.

to departures great amenities quite clean very welcoming staff both at front desk and in room service

room service was quick and food was very good

chicken masala top shelf, even at 10pm via room service

om service) but we were not offered the service right away instead i needed to call and they took

slow dining room service. once it came the food was great.

room service trays and rubbish were left in the corridors for the duration of our 24 hour stay

iron, ironing board, kettle and coffees, water etc, 24 hour room service

supposed to be 24hr room service oh sandwich and ice

staff at reception and room service were friendly and helpful

love the room and room service food. and the breakfast was fantastic.

i liked that there was decent prompt 24 hr room service and the hotel is convenient to heathrow

a/c the staff were great. they set up a rollaway bed for me and room service was excellent.

that evening i ate a very tasty burger via room service

we ordered room service from the restaurant for dinner, it arrived quickly and was very good, perhaps a bit

we spent an hour in the spa and had room service dinner

convenient, with excellent room service

my room service meal was poor.

staff, super quiet and comfortable, easy check in and out, excellent location to terminal 5, best room service and fish and chips ever

food and room service were way overpriced, considering you can just walk 3 minutes, indoors, to terminal 5