free room service and the food was outstanding

room service was excellent and so was the pizza we ordered

arrival we ordered a pizza on room service which turned out to be the best pizza i tasted in a while and me and my partner went

wifi was a bit slow and the flower pot now has no dedicated parking.

changed last minute due to some covid restrictions at a wedding; we were able to have a free late check out until twelve which was fabulous

staff and room service staff are fantastic, but sometimes it took a few tries to get through on the phone

facilities room service the staff except check in lady at reception was exceptional the decor

visitors noise all hours of the night staff didn t answer at reception or room service at

confusion over simple bacon buttie for breakfast with room service.

view from room, friendly staff, helped us with any queries, easy parking, tasty breakfast, good room service menu and delivery

i had travelled for over three hours and was ready for a rest, i ordered room service for food, on picking up the phone it was disgusting, sticky, full of dust and a hair

i found bed bugs and room service didn t clean up

but, i did have their amazing cheeseburger and a cocktail from room service and the friendly staff let me break into the breakfast just a little earlier than the

in addition i was disappointed that even though room service was available, when i wanted a full english breakfast to be brought

the only disappointment was the unstable wifi signal and that the helpful property cheat sheet didn t consider include how to dial

food was over priced, not enough options on the room service menu either

bed was comfortable and room service was very nice.

room service meal was cold and tasteless.

i got room service which was pretty good

one down side was that there was no room service available when we arrived at midnight even though it said it was available 24/7

i also ordered room service one night for dinner and it, too, was very good arriving faster than the time estimate

really great other than the add-on of 5 pounds to my room service meal for something they called tray

love the short walk to the terminal staff were so friendly room service very tasty

couldn t get a hold of room service or the front desk for a really long time

room service very expensive

room service i ordered was excellent, delivered beautifully and quickly

everything was so perfect the room service, the prices

upon arrival we ordered room service which did take quite a while, but when ringing down they were more than happy to take

room service good

have stopped serving the room service menu in the bar which is a shame - i love the burger on that menu, but don't want to

ordered room service for dinner

clean comfortable rooms, room service, convenient location

the only thing i'd say is, i wish there were more food options on the menu and longer hours for room service

stay 8 nights but every morning i met room service people or reception people in the area but they never said good morning or good night

shroom risotto) and it was close to inedible- perhaps this was somehow

we ordered room service

also the phone didn't work for room service

a really delicious room service burger and the pastries at breakfast were great and really good butter too

room service meal was very good and the lavazza coffee machines are also first rate

i was advised of a tray charge of 4 which seemed excessive for room service

the room service, shower, bed, breakfast

would have liked a mini fridge in the room and room service.

room service menu although limited due to the current situation was really good and food lovely

we ordered room service on the first night and thoroughly enjoyed the food

although room service wasn t possible extra milk and teabag sachets were waiting outside of the room each

the bathroom and bed were fantastic, room service was great and affordable and the staff at check in (abigail especially) were very (-)when i needed a hair dryer, room service did not answer. (*) breakfast offered great options and the restaurant & room service was delicious (+) tv, beverages, iron and ironing board, fridge, safe and room service was available (-)thought 5 for room service was expensive on top of the price of the meal made a sandwich and fries 16 (+)available at 11am on day of check in, which was a nice surprise room service for the evening meal, was very quick and of a high standard all staff v polite & (*)same quietness in this room as i had in previous room food is exceptionally hot i have never had room service food delivered so quickly and piping hot my curry was outstanding and my fish and (-)the room service brought semi-cooked pizza and charged extra 5 euros for delivery :) (+)dinner via room service (+) our only disappointment was the quality of the food from room service but we should have made more effort to get a proper meal (+)though covid restrictions are in force; helpful reception staff ,clean tidy room , good choice of room service and tasty meal ,good value for

location, staff very friendly and helpful, proximity to tube station was great and allowing early check in brilliant

was able to get an early check in at 10am which was greatly appreciated after 24 hours of travelling although the

used their gym and washing facilities during our stay

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

thing , i think the room service menu could have offered more in the way of some fruit and yoghurt besides all the

the phone in our room didn't seem to work and ordering room service was an ordeal, especially considering our wifi issues, as it has to be done through a

i called for room service they charged 2,50 even for ice

room service was convenient

was no information provided in my room about services provided ie room service, number for reception, when and where breakfast was served, when check out was, tv

that room service is limited choice

the room service we ordered was delicious

the food from room service was excellent

room service was very expensive.

location to t2/t3 for early flights. modern and clean rooms. great room service.

room service was poor - no one collected my card so i had to phone for it - no pastries, no spoon

tried to order room service but no one answered phone

room was very comfortable and clear instruction of what to do with mini bar and room service

are no staff members to provide room service or help with luggage

no room service - safe, television did not work

and the option of room breakfast room service

additionally, room service for no extra cost

hospitality tray

nice that there s a bar too and noticed there was room service for breakfast in bed

had room service too for dinner

it s not she said there is room service

at the bar to order drinks for 15 minutes and was told that the staff member had gone to do room service however i then saw him coming back eating a plate full of food

facing river, facing town and there is room service

room was on the ground floor it was warm and clean and we had daily room service

staff friendly,no room service menu in the room

room was quiet noisy at night as the bar noise did travel but i used ear plugs but i still really like the property, room and location

very good facilities, excellent food, friendly staff, free parking.

didn't take anything, honestly :)

parking ideal and super room

also lucky enough free parking was available at the time

and room service was good- there was enough tea coffee and milk and sugar even safisfy my husband (he

the bar staff were first class we will be returning hopefully in september

our family room was really spacious and beds were soo comfortable:-) parking too

about this property is excellent with a big bonus of parking on site

room very nice, beds comfortable, very friendly staff. free car parking

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for bringing it in

the room service was brilliant and the staff was easy to get along with

neat and clean. good room service. close to public transport

was very bad to much money for the room and not really friendly as i never got proper room service the worse hotel i have ever stayed at in my life and i like to go to hotels for short

he politely and diligently responded to my requests for room service

bed was great size and comfortable tv size and access to sky movies wifi great connection great room service and even better

great room service and housekeeping

room and room service was up to par

there is room service available until late

) and to order room service you have to go to reception to pay

room service was slow but the hotel was very busy due to rugby

room service meal lovely as was the friendly gentleman who brought it up to us

over the room service

delicious room service meals

who are always chatty and smiling, to staying in a comfortable and spotless room, ordering easy room service and checking out, it s all fab

i liked the morning breakfast and the room service

water tipped over on to bathroom floor ordered breakfast for room service - coffee was cold and way too strong - couldn't drink it i think the words 'luxury'

the staff went out of their way to facilitate room service

items to the bf menu would be great

there was no room service menu and food was limited to curry

appreciated the room service and the parking

the staff were friendly and helpful, room size, very clean, good facilities, the ability to have room service 24/7, a welcoming bar area and the ability to park near the hotel, although i think at

room service, wish i knew before it was too late as i like to have a snack to the room.

comfy beds, great leisure facilities, fab location ,super atmosphere, table tennis

room service curry was excellent, and service was very prompt indeed

location, room service

no room service

there was no room service

room service every day

room service isn t available and there is no phone in the room

iron, ironing board, kettle and coffees, water etc, 24 hour room service

supposed to be 24hr room service oh sandwich and ice

room service is delicious, and you re even given a complimentary bottle of water

there was room service and the food was pretty good

along with free wifi, room service breakfast there is an easy and regular shuttle bus to heathrow terminal including

5 charge for room service

had room service also which was quick and nice

room service was excellent

food ordered through room service was prepared in a timely fashion, portion sizes were very generous and the food itself

good room service

om service) but we were not offered the service right away instead i needed to call and they took

room service & food from in house restaurant

room service pizzas 10/10

comfortable beds, clean, the staff were very friendly, the food was really really good, room service was perfect

staff were fantastic. room was lovely, room service was great.

steak and lobster was delicious as always and the breakfast room service was wonderful

a/c the staff were great. they set up a rollaway bed for me and room service was excellent.

we ordered room service from the restaurant for dinner, it arrived quickly and was very good, perhaps a bit

superb quality, staff very helpful, speedy room service and sauna/ jacuzzi area included

this was particularly inconvenient when ordering room service

tried to get room service during the night and was very limited selection and also found there was a language

i ordered room service because i arrived very late and it was good and quick

was exhausted to the moment i stepped into my room everyone was very friendly and professional room service staff were amazing and explained in details the process

helpful staff smelled amazing ideal location room service fantastic meals were fab amazing

room with view of runway had room service lovely meal as was to tired to go to the restaurant staff at reception were wonderful

room service very poor hag to keep phoning reception for items not made up at cleaning stage

room service but charged for bringing food to the room there was only indian food and everything i

shame there was no room service for breakfast

had lunch, breakfast and room service dinner during our stay

we had to get room service at 10 pm

room service excellent

it wasn t something they really had on their room service menu but they made sure i got them anyway

there was room service available and staff were all very nice

to order room service but there was no phone in the room

i had room service both evenings and the service was prompt, friendly and the food excellent

room service isn t that great.

room service was a little expensive but to be expected.

room service arrived really quickly

lots of halls full of sheets and uncollected room service dishes.

limited room service options queue for checking in

room service menu limited

very attentive staff, quick room service amazing facilities

room have glasses, bottles and plates left outside the room both before and after the stay, the room service were still doing the rooms even when we arrived late evening which made the hallway a

the limited room service was excellent

modern and clean room. great room service.

room service was expensive and not very nice

all good, from check in, room service and the ease

excellent breakfast and a good room service menu

the staff were all lovely and room service is 24h and excellent

the room service for dinner was great

pizza 15 for room service and they were delivered hot and were yummy

roomy, modern, clean . good room service fishnchips beer. friendly

room service was worth ordering after long travel even for an additional 5, a beautiful

room service and breakfast.

the information was inaccurate regarding 24 hours room service

room service is also available & the food was delicious

reception and room service hardly picked up when called from the room

very nice room. comfortable and loved that it had room service. very nice for the price.

as expected the kitchen/room service was closed

that we couldn t get room service other than pizza

there is daily non-invasive room service daily, providing free water bottles, a fresh set of towels, and a quick tidy of the

room service didn t understand english

excellent every day room service, with replenishment of toiletries and bottles of water

states 24 hour room service but when i called down at 1am apparently they didn t provide any room service which

room service was excellent and not pricey at all

fter i had called to ask where it was)

called twice on the phone for room service to order food and nobody answered.

terrible late night room service

check-in was a breeze, room service is excellent

room service was expensive and not good quality

meals were excellent that we ordered through room service

room service rather expensive

i enjoyed room service, food very tasty and fresh

had to go downstairs to order room service.

fact that dirty room service trays and contents remained outside rooms for most of the day

was really comfy room service and the restaurant were very good really enjoyed our stay shame it wasnt a bit longer

listing on menu for room service could be better

room service delivery charges

room service was very efficient and food was excellent

room service very expensive

the wifi the room the area and the bed and shower it's just above basic but nice

the check-in is at 10am but you can request a late check out

affordable with all your basic needs: comfy bed, towels, tv, wifi, private bathroom

get a window as specified on my booking, but it made up for it in being a larger room and got a late check out too

compact room, spotlessly clean, free wifi

staff, super quiet and comfortable, easy check in and out, excellent location to terminal 5, best room service and fish and chips ever

room facilities were great and room service prompt and courteous

for room upgrade which was given excellent with room service that is efficient breakfast offering general store items for back up spa was

my room service meal was poor.

convenient, with excellent room service

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

the bar and breakfast area are beautifully decorated and the room was wonderful

beautiful room and hotel! great breakfast and great bar too.

room was very clean, pub itself is great and worked in the bar in the afternoon - found it a very comfortable place to work

the staff were incredibly accommodating from an early check in through to the evening close down

wait for room service but it was exceptionally busy but food was nice so not really

to the airport, they had shuttle buses running every 15min to the airport for a 5er room service was cheap and tastie and the aircon was

catering was closed but room service was still available until late, and what excellent food and beverage quality too

cosy hotel yes it is old but the room was immaculate clean , food room service excellent and staff great, i would for sure return

very easy to get to and from the airport in the early hours of the morning room service had lots of

no room service even covid almost end and they could do that in a safe manner

close to chessington zoo room service was brilliant

no room service, no house keeping

room service at all-including housekeeping and no information about this

not a room service for snacks especially late night

to call room service for over half an hour, no answer

room service person was excellent, friendly and made my request personal and very satisfying

the room service menu could have a could have simple meals such as pizza, burgers & dessert.

room service, food was nice and timely

great staff. quick and tasty room service. easy connection to airport. ideal for access to t1-4.

i had a drink and then retired to my room and phoned for room service about 7

we had room service for lunch which was very good as was the breakfast

there was no qr code in the room to use the room service app

just a tablet with a qr code - no instructions on how to use it to contact the front desk or room service

breakfast room service did not arrive on time which made us rush a little as we had to leave for an

wifi kept dropping in and out

the price included parking

wifi works well in all areas

good wifi

great location. comfortable bar and dining area.