free parking

also lucky enough free parking was available at the time

the service we received in the restaurant, and in the bar was first class really impressed with all the staff especially the manager jonathon, and a

didn't take anything, honestly :)

the honesty bar was a very nice touch

facilities room service the staff except check in lady at reception was exceptional the decor

view from room, friendly staff, helped us with any queries, easy parking, tasty breakfast, good room service menu and delivery

staff and room service staff are fantastic, but sometimes it took a few tries to get through on the phone

they didn t have room service , also the quality of the breakfast.

had everything we needed, ordered room service, arrived quickly and was tasty

room service good

upon arrival we ordered room service which did take quite a while, but when ringing down they were more than happy to take

room service i ordered was excellent, delivered beautifully and quickly

should extend room service menu to bar

in a stunning location, staff were super friendly, room was amazing and super clean, and the room service food was superb along with an outstanding breakfast included

meals/ room service was tasty but quite expensive

room service is available

no kitchen or room service

no room service

room service was bad waited a hour to bring some shower gel

room service was excellent and so was the pizza we ordered

free room service and the food was outstanding

arrival we ordered a pizza on room service which turned out to be the best pizza i tasted in a while and me and my partner went

wifi is annoying as you have to log in everytime with names and e-mail over and over again

staff, free wifi and great breakfast options

no service charge for room service.

room service chips great but bread was far from fresh so sandwich poor and not eaten

breakfast was included in the price and was able to have this as room service at no extra cost

breakfast was only warm with cold scrambled eggs. room service a bit on the slow side.

had lunch, breakfast and room service dinner during our stay

i was advised of a tray charge of 4 which seemed excessive for room service

the room service could have been better

when the young lady did arrive, she muttered an apology about having to take room service

room service meal was very good and the lavazza coffee machines are also first rate

a really delicious room service burger and the pastries at breakfast were great and really good butter too

was comfortable due to covid all other facilities were closed however room service was good value and

and my complaint from last time ref poor room service sandwiches had been acted upon

6 tray service was not mentioned on the room service menu

the reception and room service staff were very friendly and helpful

room wasn t working and they couldn t get it to work which was unfortunate as we would of had room service

room service menu although limited due to the current situation was really good and food lovely

that the room service menu was not more extensive and didn t have healthy options for

one thing, we found an uncollected room service plate that was still left, there, outside our room door

would have liked a mini fridge in the room and room service.

the room service, shower, bed, breakfast

criticism - could not get through to room service

classic stylish hotel :) rooms beautiful, view to the gardens, room service very nice :) breakfast amazing and a fine dine restaurant is great

the room service was prompt and the food we ordered delicious and just what we needed

the bed was very comfy , the room service was good and staff very helpful .

was good, room service was very good, parking very good, access to hampton court & windsor castle reasonably

i found bed bugs and room service didn t clean up

but, i did have their amazing cheeseburger and a cocktail from room service and the friendly staff let me break into the breakfast just a little earlier than the

in addition i was disappointed that even though room service was available, when i wanted a full english breakfast to be brought

i had travelled for over three hours and was ready for a rest, i ordered room service for food, on picking up the phone it was disgusting, sticky, full of dust and a hair

wifi not strong in rooms.

no room service even covid almost end and they could do that in a safe manner

room service at all-including housekeeping and no information about this

not a room service for snacks especially late night

marks on the carpet due not doubt to sus[enson of room service and allowing guests to get

no room service, no house keeping

room service was very efficient and food was excellent

room service very expensive

we had fish and chips room service at lunch and dinner in 1907 restaurant both were delicious and really good social

listing on menu for room service could be better

was really comfy room service and the restaurant were very good really enjoyed our stay shame it wasnt a bit longer

room service was free of charge and food exceptionally great

staff were lovely, from entering the hotel, the food service, the bar service, the room service everything was just perfect

it wasn t something they really had on their room service menu but they made sure i got them anyway

but i called room service and they brought everything we needed straight away

even tried our room service which was prompt

room service was convenient

excellent customer service at check in/out, and room service

the phone in our room didn't seem to work and ordering room service was an ordeal, especially considering our wifi issues, as it has to be done through a

was great getting room service too and the food was

was fine, but as it was room service that we had, it would have been better to have had the full english brought with a lid

called twice on the phone for room service to order food and nobody answered.

check-in was a breeze, room service is excellent

just they don t have room service after certain hours.

breakfast was great and room service

checked in late at night but still able to order room service

the room was excellent value with room service included (a lovely touch) - beautifully decorated with all the modcons and very (-) the room service did not bring the food and drinks on a tray (+)complimentary upgrade, everything stocked in the room was free. room service was excellent

we were allowed an early check in and we had to be somewhere in the early evening

the staff were incredibly accommodating from an early check in through to the evening close down

appreciated the air conditioning on a 30 deg day and it had a fun vibe in the bar and patio area

beautiful room and hotel! great breakfast and great bar too.

room service, wish i knew before it was too late as i like to have a snack to the room.

no room service

appreciated the room service and the parking

room service curry was excellent, and service was very prompt indeed

room service wasnt available after phoning in advance and told thst it was available all night

tried to order room service but no one answered phone

room was very comfortable and clear instruction of what to do with mini bar and room service

the food is amazing, and full restaurant menu is available as part of room service which is great

no room service request card in room

menu for room service, which was a shame

a where i'm from) which was nice and very enjoyable

room service great

food, cozy, service. nice room. decent size. room service option. online ordering.

nice that there s a bar too and noticed there was room service for breakfast in bed

additionally, room service for no extra cost

and room service was good- there was enough tea coffee and milk and sugar even safisfy my husband (he

onsite parking was good, staff very friendly and helpful, room was excellent.

about this property is excellent with a big bonus of parking on site

location was spot-on and the bar was beautifully well stocked with fine spirits and beers

decided to eat in the pub downstairs before going out that evening, it was lovely, service at the bar was quick and the man who looked after us kindly offered to put the drinks on the table tab and

couldn t get the phone to work in the room, so when i called from my mobile to order room service, i got put through to the restaurant

the room was clean and comfortable and i was able to have a room service which was appreciated as i was traveling alone

would like room service for the price too

requested room service for dinner

only thing was room service qr code didn't work but not a problem

room service meal lovely as was the friendly gentleman who brought it up to us

the bar and room service close very early

matress too hard room service didn't clean the room properly

nothing. would have loved room service being open after 11pm for food but that is not a problem

the following evening we wanted room service because the bar was absolutely heaving after the game

i stayed with mu kids during our christmas holidays and we all feel very much at home

in an excellent position with easy 20 minute walk into richmond very quiet but lovely cosy bar area with a warm welcome from staff and fantastic roaring fire

fabulous value for our 2 night stay, particularly when you consider that we had free parking for 3 days & we could easily walk into richmond along the river

wifi worked well

wifi works well in all areas

i understand the restaurant is separate from the hotel but the room service menu wasn't great

we were out all day the only issue was that the restaurant closed at 8pm and we couldn t get room service so had to order

couldn t order any room service after 9pm

no answer from room service or reception on sunday morning

this was still more than acceptable - cleanliness and room service are impeccable

room service menu limited no mini bar night light in bathroom cannot be turned off

every single member of staff acknowledged us at breakfast with a smile and a good morning the room service was fast and excellent quality

room serviced daily to a high standard

the room service breakfast option

location was fab, rooms clean and comfy and had lovely room service

lobby bathroom wasn t clean at all and smelled terrible, the room service menu was a little limited

one down side was that there was no room service available when we arrived at midnight even though it said it was available 24/7

i got room service which was pretty good

the room service menu after 11pm was very limited but otherwise you couldn't fault them at all

food was over priced, not enough options on the room service menu either

room service is quick and there are plenty of light meal options

love the short walk to the terminal staff were so friendly room service very tasty

really great other than the add-on of 5 pounds to my room service meal for something they called tray

comfortable room, fluffy towels, fluffy pillows, great room service

the room service food was amazing but very expensive

neat and clean. good room service. close to public transport

was very bad to much money for the room and not really friendly as i never got proper room service the worse hotel i have ever stayed at in my life and i like to go to hotels for short

he politely and diligently responded to my requests for room service

the room service was brilliant and the staff was easy to get along with

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for bringing it in

room and room service was up to par

i think it was fine. any thing that was uncomfortable was rectified by room service.

bed was great size and comfortable tv size and access to sky movies wifi great connection great room service and even better

was no room service

the tv had everything on including menus for room service which we had and the food was great

ordered room service for dinner

room service is very good and efficient

stay 8 nights but every morning i met room service people or reception people in the area but they never said good morning or good night

shroom risotto) and it was close to inedible- perhaps this was somehow

the only thing i'd say is, i wish there were more food options on the menu and longer hours for room service

the bathroom and bed were fantastic, room service was great and affordable and the staff at check in (abigail especially) were very (-)when i needed a hair dryer, room service did not answer. (*) breakfast offered great options and the restaurant & room service was delicious (+) tv, beverages, iron and ironing board, fridge, safe and room service was available (-)thought 5 for room service was expensive on top of the price of the meal made a sandwich and fries 16 (+)available at 11am on day of check in, which was a nice surprise room service for the evening meal, was very quick and of a high standard all staff v polite & (*)same quietness in this room as i had in previous room food is exceptionally hot i have never had room service food delivered so quickly and piping hot my curry was outstanding and my fish and (-)the room service brought semi-cooked pizza and charged extra 5 euros for delivery :) (+)dinner via room service (+) our only disappointment was the quality of the food from room service but we should have made more effort to get a proper meal (+)though covid restrictions are in force; helpful reception staff ,clean tidy room , good choice of room service and tasty meal ,good value for

jacks bar and restaurant has delicious food and good selection of drinks

we were given early check in and late check out which made our stay very comfortable

friendly staff, good gym facilities

paid for early check in which we were very grateful for

facing river, facing town and there is room service

at the bar to order drinks for 15 minutes and was told that the staff member had gone to do room service however i then saw him coming back eating a plate full of food

tried to contact reception multiple times after we checked in to find out if they did room service as we was so tired from our day but there was no response so we had no choice but to

it s not she said there is room service

room was on the ground floor it was warm and clean and we had daily room service

water tipped over on to bathroom floor ordered breakfast for room service - coffee was cold and way too strong - couldn't drink it i think the words 'luxury'

items to the bf menu would be great

ney, cheese, full fat yogort) no mini bar in the room or room service, i had to order from uber croceries at

there was no room service menu and food was limited to curry

clean friendly good breakfast room service

forgot to leave milk in the room but a call to room service soon produced a jug of fresh milk

i was female travelling alone so room service would have been good

we ordered room service and were charged about 15 more than was on the menu

private and secure parking which was a great plus and the food i ordered from room service was great

missed room service as they don t do it

), great location by the station and the room service food was amazing

beautiful room. delicious room service food.

not a lot of hotels in the area serve food, let alone offer the full menu as room service

decent room service menu with quick delivery

the room service food was delicious